New Media Realty

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Two sets of people are selling their houses right now – my parents, and C.C. Chapman‘s family. Being the new media nerd I am, it got me thinking – how would we apply the tools of new media to real estate? I was going for a walk tonight with my wife, and we walked by a house that was for sale, as so many are these days. One thing that caught my eye was that instead of the traditional placard where a realtor’s name was, there was instead a domain name, which I thought was pretty clever.

Of course, one look at the web site and it looks like Flickr had an accident on the way to the toilet, but the branding of the property as the domain name was a good idea.

What tools do we have at our disposal for helping to sell a house when we really want to? Your average realtor, no slight on the profession, doesn’t have the time or history to be able to explore and understand a property beyond its most superficial characteristics, which is why the descriptions of real estate listings are repetitively bland and uninspiring.

So let’s play a bit with some new media tools and a house listing. Since I don’t know if C.C.’s house is listed, nor do I have his permission to reveal where he lives, we’ll work with my parents’ house. I went out to GoDaddy and bought 15CambridgeDrive.com (use code HASH3 for $2 off) and will repoint it to this blog post tomorrow when DNS finishes updating.

Suppose you want to know more about 15 Cambridge Drive, Annandale, NJ. A Google Map to get there might be nice. If you’re a Google Earth user, I might include a Google Earth KML bookmark.

Without an appointment, obviously you’re constrained to just drive by, but you can schedule an appointment with realtor Beverly Attinson.

Office: (908) 735-8140
Fax: (908) 735-8372
Mobile: (908) 578-3902
Email: Link here

To see the MLS listing, visit MLS Listing ID 2397426 in New Jersey.

The house is for sale at $619,900. A quick check on Zillow shows not enough data beyond a tax assessor’s estimate, but that price is definitely in the ballpark for the area.

Now, let’s get into some actual media. If I were still living there, I’d obviously go shoot some video, but we have to make do with the photos on the realtor web site. Where new media can shine is to tell the story behind the story. I’d probably create an MP3 that prospective buyers could listen to on an iPod as they walked through the house, but text will do for now. I’d also have key selections of podsafe music loaded up as interludes for people to listen to as well – probably a hefty dose of Rob Costlow, since it’s that kind of house.

New Media Realty 1

The front of the property is a nice, well manicured lawn. Realtors will call it well cared for, and I will call it 45 minutes to an hour to mow with a push mower. The front lawn is fun to play on, and the street, Cambridge Drive, is really quiet, quiet enough that it’d be mostly safe for your kids to play on the lawn safely except maybe during rush hour. The house is located in suburbia, so most everyone commutes to other parts of New Jersey or New York City.

New Media Realty 2

The living room. My parents have always kept this room as a more formal sitting room – there’s an equally large family room on the other side of the wall, just past the stairs, where we’ve always had the TV and sofa set that us kids were allowed to sit on. The living room is BRIGHT in the mornings – full southern sun, so if you want a warm place to sit and read, this is the place.

New Media Realty 3

This picture of the kitchen kind of sucks. It shows the eat in kitchen, but it doesn’t show the tremendous amount of cabinet and countertop space. Growing up, we’d always sit on the counters and get yelled at for the same, but the kitchen food prep area itself is really fantastic. The table in the background there is where we had dinner every night without fail, for as long as I can remember living in the house until I left home for good. It was and still is the hub of the house, as it’s centrally located on the first floor and almost every room opens into the kitchen area. I truly believe that one of the reasons we had such a social family growing up was the fact that the kitchen made it easy for us to always run into each other, sometimes literally. (of course, when you were a teenager who was in trouble, trying to avoid your parents, it’s not so optimal…)

New Media Realty 4

This is the sun porch, probably the crown jewel of the downstairs. This is a three season porch that is fully glassed in – if you wanted to make it four season, you could by opening the kitchen ducts to it, but we never saw the need to do that. The sun porch, which we always called the deck, looks out on the heavily wooded backyard, where we have several birdfeeders hanging from trees. My brother and I would have legos and Construx scattered across the floor from as soon as it was warm enough to open the room for good (usually April) until it got really cold (right after Halloween), and we’d play in there all the time. The deck is right off the kitchen, which also made it easy for my mom to keep tabs on us and make sure we weren’t getting into too much trouble. There’s a sliding glass door behind the camera’s point of view that opens to the rear of the house, so we could run outside if we wanted to.

New Media Realty 5

Another less than perfect realtor picture of the master bedroom. I rarely spent time in there, since it was mom and dad’s bedroom, but it’s big. Really, really big. Cathedral ceilings with exposed beams, and room for just about anything. There’s also a walk in closet and full bath you can’t see behind the camera. When we got older, we always took showers in the bathroom in the master bedroom, because it was the nicest shower – glass with the massage showerhead and all that.

New Media Realty 6

Another weird picture. This is above the garage. Used to be a walk in attic until I was… I think maybe 10 years old. I can’t remember. My parents had the walk in attic converted to a sort of home office, but this room was more than that. Two skylights and those oversize, overstuffed recliners meant the perfect place in the house to read, relax, and more often than not, fall asleep in the middle of the afternoon. The best time, actually, was when it was raining – the sound of rain on the glass skylights inevitably meant nap time. Even when I was home from college, visiting, I’d fall asleep in the attic room.

Where realty often falls short is that it doesn’t tell the story behind the house. Realtors try to make a house as generic as possible, to create as much broad appeal as possible, but when you think about it, that also makes it difficult to emotionally connect to it. As Ze Frank says, which has stronger appeal – Grandma’s cookies, or old people’s cookies?

I honestly look forward to seeing what C.C. Chapman does to sell his house, as he has so many new media tools at his disposal. This blog post is really a pale imitation of what you can do with new media, as it’s just words and static photos. Ultimately, I think new media has the potential to transform realty from just a mere transaction to an emotional experience, and that may help to sell houses in a tough market.

C.C., what do you think?

Comments

32 responses to “New Media Realty”

  1. C.C. Avatar

    You hit on something I’ve been wondering for a while. How could I use it.

    But, at the same time do I want to leverage it fully in order to sell my house and thus disclose some things that I’m not sure I want to?

    I’m a really open and transparent but but I don’t know. I did tell the realator that I’ll be more then happy to shoot the photos. I laugh at some of the HORRIBLE shots I see.

    Nice write up on the house. I like it.

  2. Christopher S. Penn Avatar

    I’d say that you should fully leverage certain tools. After all, the selling of a house is in a lot of ways the telling of a story, or a set of stories. What stories can you tell that have emotional impact without necessarily disclosing private information? I could totally see you doing something next to the grill, since you spend a lot of time there in the summers. 🙂

  3. kathryn Jones Avatar

    Brilliant again… and the first time you mentioned your Wife!!!

  4. C.C. Avatar

    You hit on something I’ve been wondering for a while. How could I use it.

    But, at the same time do I want to leverage it fully in order to sell my house and thus disclose some things that I’m not sure I want to?

    I’m a really open and transparent but but I don’t know. I did tell the realator that I’ll be more then happy to shoot the photos. I laugh at some of the HORRIBLE shots I see.

    Nice write up on the house. I like it.

  5. Christopher S. Penn Avatar

    I’d say that you should fully leverage certain tools. After all, the selling of a house is in a lot of ways the telling of a story, or a set of stories. What stories can you tell that have emotional impact without necessarily disclosing private information? I could totally see you doing something next to the grill, since you spend a lot of time there in the summers. 🙂

  6. kathryn Jones Avatar

    Brilliant again… and the first time you mentioned your Wife!!!

  7. Mike Wills Avatar

    What a great idea! I can see C.C.’s position on not wanting to disclose some things. Hey C.C., do you think you could do that anonymously?

  8. David G from Zillow.com Avatar

    Hi Christopher, it’s David from Zillow.

    Great post. You’re right; social media gives sellers the ability to showcase their home online and to also meet and discuss the home with potential buyers.

    The URL=address idea is taking off in online real estate. It’s commonly called a “single property website” and a few Realtors are experimenting with various versions of this approach, mostly using blogs. The only valid criticism of these sites is that they’re typically too new to attract search traffic; so marketing the site is essential. A good way to do that is to use the RE portals to drive links and visitors to the single property site. On Zillow, for example, your parents should post their home for sale (it’s free) and then link to the blog from the posting.

  9. David G from Zillow.com Avatar

    Hi Christopher, it’s David from Zillow.

    Great post. You’re right; social media gives sellers the ability to showcase their home online and to also meet and discuss the home with potential buyers.

    The URL=address idea is taking off in online real estate. It’s commonly called a “single property website” and a few Realtors are experimenting with various versions of this approach, mostly using blogs. The only valid criticism of these sites is that they’re typically too new to attract search traffic; so marketing the site is essential. A good way to do that is to use the RE portals to drive links and visitors to the single property site. On Zillow, for example, your parents should post their home for sale (it’s free) and then link to the blog from the posting.

  10. Christopher S. Penn Avatar

    David – thanks for contributing. So far, I’ve been disappointed with what realtors have created in terms of sites – it’s not as though creating a web site is a technically complicated task.

    Regarding search traffic – we’ll see what happens with 15CambridgeDrive.com as well. As for my parents, I think I’ll probably end up linking the single property web site to Zillow myself.

    Now if only there were a Zillowcast where I could send an audio file…

  11. Christopher S. Penn Avatar

    David – thanks for contributing. So far, I’ve been disappointed with what realtors have created in terms of sites – it’s not as though creating a web site is a technically complicated task.

    Regarding search traffic – we’ll see what happens with 15CambridgeDrive.com as well. As for my parents, I think I’ll probably end up linking the single property web site to Zillow myself.

    Now if only there were a Zillowcast where I could send an audio file…

  12. Mike Wills Avatar

    What a great idea! I can see C.C.’s position on not wanting to disclose some things. Hey C.C., do you think you could do that anonymously?

  13. David G from Zillow.com Avatar

    … I’ll throw “zillowcast” on the wishlist. Thanks again and please wish your parents our best for a speedy sale.

  14. David G from Zillow.com Avatar

    … I’ll throw “zillowcast” on the wishlist. Thanks again and please wish your parents our best for a speedy sale.

  15. John Wall Avatar

    Don’t even get me started on house hunting.

  16. John Wall Avatar

    Don’t even get me started on house hunting.

  17. Carin DeMayo Wall Avatar

    Don’t get him started !?! Don’t get ME started, house hunting with him stinks.

  18. Carin DeMayo Wall Avatar

    Don’t get him started !?! Don’t get ME started, house hunting with him stinks.

  19. Andy Kaufman Avatar

    Hi Christopher,

    I’m an agent out in Berkeley, Ca, and a social web nut myself. You make a few great points in your post. The average realtor does do an average job marketing a property, but now there’s the capability to do so much more.

    With some many new media tools at our disposal and new ones constantly being developed, it’s about time that those in the profession start embracing them in order to both provide a superior level of service to our clients and to grow our business as well.

    By the way, Realivent offers a product that might interest you. It’s a combo website/blog/virtual tour that we’re probably going to try out with our next listing.

    –Andy (http://twitter.com/andykaufman)

  20. Andy Kaufman Avatar

    Hi Christopher,

    I’m an agent out in Berkeley, Ca, and a social web nut myself. You make a few great points in your post. The average realtor does do an average job marketing a property, but now there’s the capability to do so much more.

    With some many new media tools at our disposal and new ones constantly being developed, it’s about time that those in the profession start embracing them in order to both provide a superior level of service to our clients and to grow our business as well.

    By the way, Realivent offers a product that might interest you. It’s a combo website/blog/virtual tour that we’re probably going to try out with our next listing.

    –Andy (http://twitter.com/andykaufman)

  21. […] New Media Realty As always, a creative post from Christopher S. Penn. Here he talks about how to use new media to sell your home. (tags: RealEstate NewMedia) […]

  22. Christopher S. Penn Avatar

    Andy – what other new tools would you use? My parents mentioned that their agent had a broker’s open house and all they got for their trouble was 25 people leaving footprints everywhere, and no prospective buyers. Do realtors post to Craigslist, open up MySpace pages, etc.? What other capabilities are on YOUR radar?

  23. Christopher S. Penn Avatar

    Andy – what other new tools would you use? My parents mentioned that their agent had a broker’s open house and all they got for their trouble was 25 people leaving footprints everywhere, and no prospective buyers. Do realtors post to Craigslist, open up MySpace pages, etc.? What other capabilities are on YOUR radar?

  24. Kelle Sparta Avatar

    Dear Christopher,

    A broker’s open house is not designed to bring buyers in on that day – it is a day to showcase the house for local agents. Why? Because agents tend to show the houses they know first, since they know what to expect. This is actually a MUCH more effective marketing tool than a regular open house (only 1-2% of houses nationally sell on an open house).

    As for agents’ write-ups being less than stellar, there’s a challenge that agents face that no one is aware of. It’s called Fair Housing legislation. It’s designed to keep agents from discriminating against certain protected classes, but in practice, it is the cause for all of the lackluster marketing. We can’t say “great for family get-togethers” since that would be discrimination on the basis of familial status. We can’t even say “walk to th local orthodox synagogue” (even though that would be a major selling point for a certain population of people) because it is a violation of both religion and handicap status (if you’re in a wheelchair, you can’t walk). It’s insane.

    When it comes to effectively presenting some of the most marketable items (great schools, local religious facilities, etc.) or stating the obvious (great for a single person (because it’s too small for two), our hands are tied.

    I agree that it is a frustrating thing. Agents have complained about it for years. Some are even disregarding the most ridiculous aspects, but they do so at their own peril. It’s an $11,000 fine per occurance if they get caught.

    My suggestion for the best use of today’s technology? I’d say have the agent do an interview with the sellers and podcast it out on their website and put it on their “Talking House” broadcaster. If the agent is smart, they’ll create a regular podcast – perhaps even for their whole office. (This would be a great service for Brokers to offer for their agents.) That way it gets regular hits.

    The fact is, that the more you can make buyers feel good about a home and the sellers, the greater is the likelihood that they will buy it. Real estate is ultimately an emotional decision rationalized by logic. Get the emotion on your side and (barring any other major problems), you’ve likely got a sale.

    Kelle Sparta is a Speaker, Author and Coach for the real estate industry. She is the author of The Consultative Real Estate Agent. For more information, you can find her on the web at http://www.spartasuccess.com.

  25. Kelle Sparta Avatar

    Dear Christopher,

    A broker’s open house is not designed to bring buyers in on that day – it is a day to showcase the house for local agents. Why? Because agents tend to show the houses they know first, since they know what to expect. This is actually a MUCH more effective marketing tool than a regular open house (only 1-2% of houses nationally sell on an open house).

    As for agents’ write-ups being less than stellar, there’s a challenge that agents face that no one is aware of. It’s called Fair Housing legislation. It’s designed to keep agents from discriminating against certain protected classes, but in practice, it is the cause for all of the lackluster marketing. We can’t say “great for family get-togethers” since that would be discrimination on the basis of familial status. We can’t even say “walk to th local orthodox synagogue” (even though that would be a major selling point for a certain population of people) because it is a violation of both religion and handicap status (if you’re in a wheelchair, you can’t walk). It’s insane.

    When it comes to effectively presenting some of the most marketable items (great schools, local religious facilities, etc.) or stating the obvious (great for a single person (because it’s too small for two), our hands are tied.

    I agree that it is a frustrating thing. Agents have complained about it for years. Some are even disregarding the most ridiculous aspects, but they do so at their own peril. It’s an $11,000 fine per occurance if they get caught.

    My suggestion for the best use of today’s technology? I’d say have the agent do an interview with the sellers and podcast it out on their website and put it on their “Talking House” broadcaster. If the agent is smart, they’ll create a regular podcast – perhaps even for their whole office. (This would be a great service for Brokers to offer for their agents.) That way it gets regular hits.

    The fact is, that the more you can make buyers feel good about a home and the sellers, the greater is the likelihood that they will buy it. Real estate is ultimately an emotional decision rationalized by logic. Get the emotion on your side and (barring any other major problems), you’ve likely got a sale.

    Kelle Sparta is a Speaker, Author and Coach for the real estate industry. She is the author of The Consultative Real Estate Agent. For more information, you can find her on the web at http://www.spartasuccess.com.

  26. Christopher S. Penn Avatar

    Kelle – interesting! So if a house is for sale through an agent, does that mean the seller can market the things that the agent cannot? Or in this case, I can market the things that the agent cannot?

  27. Christopher S. Penn Avatar

    Kelle – interesting! So if a house is for sale through an agent, does that mean the seller can market the things that the agent cannot? Or in this case, I can market the things that the agent cannot?

  28. Kelle Sparta Avatar

    To the best of my knowledge (and I am by no means an expert on Fair Housing Legislation), I believe that all of the restrictions apply to both agents and sellers.

    You, on the other hand, are neither (unless you own an interest in the property). Although, with it being your parents, you could be said to be working for them and by association as a contractor and you might get in trouble too. This is one of those sticky issues – being very un-PC to violate it and therefore potentially open to lawsuits. I’d avoid.

    Here are the protected classes in Massachusetts (some vary from state to state).

    Race, religion, creed, national origin, gender, familial status, sexual orientation, and handicap status. I may have forgotten one in there too – perhaps marital status(it’s been a while since I had to list these off). I’m sure if you google Fair Housing and Massachusetts, you could find a comprehensive list. It’s a real hot button topic.

  29. Kelle Sparta Avatar

    To the best of my knowledge (and I am by no means an expert on Fair Housing Legislation), I believe that all of the restrictions apply to both agents and sellers.

    You, on the other hand, are neither (unless you own an interest in the property). Although, with it being your parents, you could be said to be working for them and by association as a contractor and you might get in trouble too. This is one of those sticky issues – being very un-PC to violate it and therefore potentially open to lawsuits. I’d avoid.

    Here are the protected classes in Massachusetts (some vary from state to state).

    Race, religion, creed, national origin, gender, familial status, sexual orientation, and handicap status. I may have forgotten one in there too – perhaps marital status(it’s been a while since I had to list these off). I’m sure if you google Fair Housing and Massachusetts, you could find a comprehensive list. It’s a real hot button topic.

  30. […] Chris Penn wrote about this last week and it has had my mind wondering for a while about it. […]

  31. John Avatar

    Actually, a very interesting take on a different way of selling. Sounds and looks like a pre-sell of the property, although I understand your intentions and different take on making potential customers try to find a connection that might pull at their emotions in making a decision. I’m not sure how many agents would actually make such an effort though, except perhaps the house owners themselves. Most agents would want to make as fast a sale as possible given the opportunity, and they go for quantity rather than an (emotional) quality, methinks. (but Kelly’s sharing of some of the laws and rules are very eye-opening as well) I’m not an expert at any length on this, but your take is definitely very interesting.

  32. John Avatar

    Actually, a very interesting take on a different way of selling. Sounds and looks like a pre-sell of the property, although I understand your intentions and different take on making potential customers try to find a connection that might pull at their emotions in making a decision. I’m not sure how many agents would actually make such an effort though, except perhaps the house owners themselves. Most agents would want to make as fast a sale as possible given the opportunity, and they go for quantity rather than an (emotional) quality, methinks. (but Kelly’s sharing of some of the laws and rules are very eye-opening as well) I’m not an expert at any length on this, but your take is definitely very interesting.

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