US Airways Customer Service Sucks

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This would be funny if it wasn’t me.

I’d booked Flight 1091 at 6:30 AM out of Boston to Dayton, Ohio for the Stephen K. Hayes Full Moon of May meditation seminar. Everything seemed fine – e-ticket booked, confirmation email received (Travel Confirmation: B4P74G, ticket 03721357878361, passenger name Christopher Penn in case anyone from US Airways eventually reads this), etc. I get to Logan Airport this morning an hour and change before my flight is supposed to depart, great. Get to the self-service counter to check in, and the machine says, “No seats could be found for this reservation number. Please try again.” A couple more tries of this, and the machine finally spits back, “No seats could be found for this reservation number. Please see an agent at the booking counter.”

Of course, being Memorial Day weekend, the lines were on the long side, so after a 40 minute wait in line (getting really worried because the flight’s leaving SOON), I see an agent who brusquely tells me, “I’m sorry, we have no record of your reservation.”

[insert profanity here]

After expressing things internally, I said, “Okay, so there’s no ticket even though I booked one. When’s the next flight to Dayton?”

“4:30 PM, getting in at 9 PM.”

Not much good that will do me, since the 2 day seminar begins at 1 PM and concludes the first day at 9 PM. I head home after cancelling a bunch of reservations and calling my teacher to let him know briefly of the foul-up.

When I got home, my wife urged me to call the airline and get a refund. So I called them up – 480-693-6735. The audio voice response unit kept telling me to submit a refund request online, and then when I queued up to speak to a customer service agent, the helpful prompt said, “Due to unexpectedly high call volume, your estimated wait time is 47 minutes.”

I bailed out of there, unwilling to wait 3/4 of an hour on the phone, and instead headed online to submit an electronic refund request. Here’s the email response I got:

Thank you for submitting your refund request via e-mail. We are experiencing an increase in customer e-mail and are working diligently to respond to all inquiries; however it could take between 45 and 60 days to review your request. If this schedule will not provide a timely response, please contact our Refund Department directly at 480-693-6735. When calling, please have your 13-digit ticket number beginning with either 037 or 401 available.

Your refund request is subject to additional audit and final approval by the US Airways Refund Department. All refunds are credited to the form of payment of the original ticket.

Thank you for choosing US Airways.

I’m sorry, 45 to 60 DAYS to review an email? I could send the email by carrier pigeon one word at a time faster than that.

Needless to say, I’m beyond pissed at US Airways for terminally poor customer service, and on top of that, I don’t anticipate getting a refund without a struggle, which I’m not looking forward to.

I’m most amused by the closer: Thank you for choosing US Airways. Yeah, that’s a mistake I won’t make again.

US Airways, and any airline that’s currently worried about staying in business, here’s a tip: if your business is in trouble, improving the quality of your customer service is the only thing that will save you. Take your entire marketing budget – all of it – and dump it all into customer service, because frankly, that’s where you need the most help. Pay your staff to not be surly, or hire people who aren’t surly, figure out a way to communicate with customers that doesn’t involve hold times approaching geological epochs, and make your damn computers work correctly.

Here’s my last bit of petty revenge. According to the web site, the customer service fax number is 800-892-3447.

FAX: 800-892-3447

I hope junk fax spam bots send you Caribbean vacation offers endlessly. May the junk faxes and scams all use US Airways to book their fraudulent, non-existant offers.
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Epilogue: US Airways eventually extended me a credit for the flight… and a $150 fee to use it. #!@# you, US Airways. I’m glad to see this post is #4 when you Google US Airways customer service.

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Comments

312 responses to “US Airways Customer Service Sucks”

May 26, 2007

Whitney

I had this happen once with Christmas reservations,(whole family in tow, etc.) and as a result, I am always double and triple checking things in advance, as stupid as it is for this to be “my” job.
I have to say, I mainly fly US Airways because it is the major carrier out of Philly. General service has been going downhill everywhere, from gate people to flight attendants, etc. I try to “self-serve” as much as possible to avoid needing customer service as a result- is this a good thing, though? It also means I am choosing to drive and take the train more often as a result of the poor experiences.
I really wish Virgin Airlines flew more places. I took a bunch of Virgin Trains in the UK on my last trip, and the customer service and amenities were so wonderful- Mr. Branson really gets it.
I’ve also realized it doesn’t take much to upgrade an experience from humdrum to special. It is often not even expensive to do cost-wise, but the impact on perception is huge.

Reply
1. October 22, 2010
  
  Vehicle Warranties
  
  I had a bad experience with Orbitz and US Airways, the worst airline ever in my book. I have credits I want to apply toward a reservation but Orbitz does not allow me to do that online (I found this out the hard way, after booking another flight). So in order to book a reservation I have to call Orbitz directly, which I did recently. I spent hours on the phone on hold because they kept transferring me to customer service (which ironically, was the number I had called) and no one ever came on the line.
  
  Reply
  1. October 22, 2010
    
    Customerrelations
    
    Hi,
    
    My name is Shalon from the Orbitz Customer Relations Team in Chicago. I saw your post, and would like to see if I can assist. Can you please email to me your Orbitz record locator, and I will review and respond back to you. Our email address is [email protected]. Please include your user name and the blog name you posted on. Also, put attention to Shalon in the subject line of the email.
    
    I look forward to hearing back from you.
    
    Sincerely,
    
    Shalon
    Orbitz Customer Relations
    Chicago, IL
    
    Reply
May 26, 2007

Whitney

I had this happen once with Christmas reservations,(whole family in tow, etc.) and as a result, I am always double and triple checking things in advance, as stupid as it is for this to be “my” job.
I have to say, I mainly fly US Airways because it is the major carrier out of Philly. General service has been going downhill everywhere, from gate people to flight attendants, etc. I try to “self-serve” as much as possible to avoid needing customer service as a result- is this a good thing, though? It also means I am choosing to drive and take the train more often as a result of the poor experiences.
I really wish Virgin Airlines flew more places. I took a bunch of Virgin Trains in the UK on my last trip, and the customer service and amenities were so wonderful- Mr. Branson really gets it.
I’ve also realized it doesn’t take much to upgrade an experience from humdrum to special. It is often not even expensive to do cost-wise, but the impact on perception is huge.

Reply
May 26, 2007

Chip Griffin

I feel your pain. I’m a Platinum member of USAir (100 or so flights a year). This year alone they have lost my reservation once and also forgot to record me as having flown on a segment thus automatically causing my return flight to be canceled. Fortunately, in both cases I was able to get on the plane — largely because of my Platinum status.

Just this week my flight from DC to NH was canceled (9 hours in advance, so obviously not weather) and I ended up having to fly to Boston instead.

If I didn’t fly every week and thus get special treatment and separate email addresses and phone numbers to use, I’d have even less hair than I do!

PS, if you’re interested in travel horror stories, check out Shel Holtz’s Road Weary blog.

Reply
May 26, 2007

Chip Griffin

I feel your pain. I’m a Platinum member of USAir (100 or so flights a year). This year alone they have lost my reservation once and also forgot to record me as having flown on a segment thus automatically causing my return flight to be canceled. Fortunately, in both cases I was able to get on the plane — largely because of my Platinum status.

Just this week my flight from DC to NH was canceled (9 hours in advance, so obviously not weather) and I ended up having to fly to Boston instead.

If I didn’t fly every week and thus get special treatment and separate email addresses and phone numbers to use, I’d have even less hair than I do!

PS, if you’re interested in travel horror stories, check out Shel Holtz’s Road Weary blog.

Reply
May 30, 2007

Ronin Marketeer » More Data than Ability

[…] was complaining about United Airlines last week until Christopher Penn made me realize that there are far worse problems in air travel. A delayed flight is one thing, […]

Reply
June 19, 2007

Bryan Alexander

Arg! And totally, thoroughly unsurprising. Logistical screwup on their end… check.
Poor human relations in person… check.
Insane phone setup… check.

You know, this could be any major American carrier.

Very sorry to hear about your travail-ful travel. 🙁

Reply
June 19, 2007

Bryan Alexander

Arg! And totally, thoroughly unsurprising. Logistical screwup on their end… check.
Poor human relations in person… check.
Insane phone setup… check.

You know, this could be any major American carrier.

Very sorry to hear about your travail-ful travel. 🙁

Reply
June 20, 2007

Veronica Vizcarra

I recently had the most horrible experience with U.S.Airways
This is a copy of what I wrote to [email protected] to try to complain after attempting numerous calls and faxes(to a number that did not work)

LETTER
My name is Veronica Vizcarra and My brother is Jose Vizcarra. Both my brother and I were supposed to be on a flight from Las Vegas to Fresno on June 13, 2007 ( flight #2832) at 4:02 PM. We were asked to board our plane and we did. The captain came on the loud speaker and said they were having some sort of engine problem so it would be a little before take off. We waited about 30 more minutes before we were told that we must deplane. We were taken back to Gate B19 and waited to see what was going on. I got up to go to the counter to find out what was going on and was told “they are trying to get the part to fix the plane, we will keep you updated”. Well no updates ever came. Another 1/2 hour went by and I went to the counter again to find out what was going on. I was told we would board at 6:30p.m. Well 6:30 came and NO announcement to board ever came. I went and waited in line along with 20 something other upset passengers only to be told that the flight was cancelled. I had to wait another 30-40 minutes before getting to the front. All other passengers were given hotel rooms and flights on the next day flight at 6:15 am 6/14. This was not an option for me because I had to be at work at 7:15am on June 14. I asked if there was any way off accomedating me with a rental car so I could drive that night, and I was told no. I overheard another passenger saying that there was an 8:55pm flight to Visalia, Ca. I asked if I could be put on that flgith and I was. They told me at the counter at gate B19 in Las Vegas that I could be reimbursed and that all I needed to do was go outside to the initial check-in counter outside security and that I would be reimbursed, this was FALSE. I was told at the counter outside that I had to contact U.S. Airways via e-mail, mail, or customer relations numbers. I had already waited some time and I had to go all the way back thorugh security and try to make the 8:55pm flight(4799) because they had sent me all the way outside. I had already planned on calling U.S Airways as soon as I got back. My brother and I made it to the gate and boarded our plane. To my suprise the plane was a small 19 seater comuter plane with no restroom, and no air conditioning. I was upset have my brother take his first flight ever on such a turbulent and rough flight. I have attempted to contact U.S. Airways since June 14. I have called many numbers all bieng cutomer relations. These numbers get me absolutely no where. One number tells me to call the other and the other to call another. I am just going around in circles. I did speak with persons in Reservations and they pcik up the phone pretty quick. I have been on hold for over 4 hours between the calls I have attempted to make to CUSTOMER RELATIONS which seem to be the only ones that can help me according to reservations. I am starting to think no one actually works at customer relations, maybe they think people will get tired of calling and leave things alone. Please let me know what I can do

Reply
June 20, 2007

Veronica Vizcarra

I recently had the most horrible experience with U.S.Airways
This is a copy of what I wrote to [email protected] to try to complain after attempting numerous calls and faxes(to a number that did not work)

LETTER
My name is Veronica Vizcarra and My brother is Jose Vizcarra. Both my brother and I were supposed to be on a flight from Las Vegas to Fresno on June 13, 2007 ( flight #2832) at 4:02 PM. We were asked to board our plane and we did. The captain came on the loud speaker and said they were having some sort of engine problem so it would be a little before take off. We waited about 30 more minutes before we were told that we must deplane. We were taken back to Gate B19 and waited to see what was going on. I got up to go to the counter to find out what was going on and was told “they are trying to get the part to fix the plane, we will keep you updated”. Well no updates ever came. Another 1/2 hour went by and I went to the counter again to find out what was going on. I was told we would board at 6:30p.m. Well 6:30 came and NO announcement to board ever came. I went and waited in line along with 20 something other upset passengers only to be told that the flight was cancelled. I had to wait another 30-40 minutes before getting to the front. All other passengers were given hotel rooms and flights on the next day flight at 6:15 am 6/14. This was not an option for me because I had to be at work at 7:15am on June 14. I asked if there was any way off accomedating me with a rental car so I could drive that night, and I was told no. I overheard another passenger saying that there was an 8:55pm flight to Visalia, Ca. I asked if I could be put on that flgith and I was. They told me at the counter at gate B19 in Las Vegas that I could be reimbursed and that all I needed to do was go outside to the initial check-in counter outside security and that I would be reimbursed, this was FALSE. I was told at the counter outside that I had to contact U.S. Airways via e-mail, mail, or customer relations numbers. I had already waited some time and I had to go all the way back thorugh security and try to make the 8:55pm flight(4799) because they had sent me all the way outside. I had already planned on calling U.S Airways as soon as I got back. My brother and I made it to the gate and boarded our plane. To my suprise the plane was a small 19 seater comuter plane with no restroom, and no air conditioning. I was upset have my brother take his first flight ever on such a turbulent and rough flight. I have attempted to contact U.S. Airways since June 14. I have called many numbers all bieng cutomer relations. These numbers get me absolutely no where. One number tells me to call the other and the other to call another. I am just going around in circles. I did speak with persons in Reservations and they pcik up the phone pretty quick. I have been on hold for over 4 hours between the calls I have attempted to make to CUSTOMER RELATIONS which seem to be the only ones that can help me according to reservations. I am starting to think no one actually works at customer relations, maybe they think people will get tired of calling and leave things alone. Please let me know what I can do

Reply
June 25, 2007

Jamie

Did anyone ever find an actual name for someone who is in charge of customer relations?

Reply
June 25, 2007

Jamie

Did anyone ever find an actual name for someone who is in charge of customer relations?

Reply
June 27, 2007

Brad Lounsberry

My wife and I just had a nightmare travel situation with US Airways and are trying to figure out the best way to get compensation for our troubles. Does anyone have any good ideas?

Reply
June 27, 2007

Brad Lounsberry

My wife and I just had a nightmare travel situation with US Airways and are trying to figure out the best way to get compensation for our troubles. Does anyone have any good ideas?

Reply
June 28, 2007

A disgruntled passenger

They have the worst “customer service” system! There is no shortage of people waiting to take your money, but try to get someone to actually give it back, and it’s a whole new ballgame. I called all of their phone numbers to request a refund (long story), and each one referred me to the next. Customer Relations is in charge of initiating refunds, but good luck trying to get a hold of anyone there – they will be “personally unable to answer your call” and suggest that you “try your call again later.” I did manage to track down the number at corporate relations, and was able to speak to an actual person who is working on the problem, finally.
Here is the contact info I have: 1(480)693-2341, Carlos.

Good luck! I know I will never be flying US Airways again – ever.

Reply
June 28, 2007

A disgruntled passenger

They have the worst “customer service” system! There is no shortage of people waiting to take your money, but try to get someone to actually give it back, and it’s a whole new ballgame. I called all of their phone numbers to request a refund (long story), and each one referred me to the next. Customer Relations is in charge of initiating refunds, but good luck trying to get a hold of anyone there – they will be “personally unable to answer your call” and suggest that you “try your call again later.” I did manage to track down the number at corporate relations, and was able to speak to an actual person who is working on the problem, finally.
Here is the contact info I have: 1(480)693-2341, Carlos.

Good luck! I know I will never be flying US Airways again – ever.

Reply
June 28, 2007

mg

US Airways is the worst F ing company. My wife had a confirmed ticket to houston today, however the line in SYR was 5 hours long with a lot of people who missed flights because of issues at JFK/Weather. in stead of boarding people who had flights everyone was in the same F ing line. She missed her flight and there were no other flights today!…or Tomorrow. hence we had to book at 3x at United. WE got a refund. I will do whatever it takes to destroy US airways reputation. (not that it can be worse) I need to find the CEO’s email so I can spam the crap out of him. I hope oil hits $80, so that they go out of business.

Reply
June 28, 2007

mg

US Airways is the worst F ing company. My wife had a confirmed ticket to houston today, however the line in SYR was 5 hours long with a lot of people who missed flights because of issues at JFK/Weather. in stead of boarding people who had flights everyone was in the same F ing line. She missed her flight and there were no other flights today!…or Tomorrow. hence we had to book at 3x at United. WE got a refund. I will do whatever it takes to destroy US airways reputation. (not that it can be worse) I need to find the CEO’s email so I can spam the crap out of him. I hope oil hits $80, so that they go out of business.

Reply
June 29, 2007

randal thom

wow i feel as if i am in an na meeting, at least i aint alone with my problem.. i had to cancel a flight last july and got a flight credit. yesterday as i was trying to use the flight credit, i researched the flights and got quoted a price of 448.00 for a flight from msp to boston.. well since i wanted use my flight credit of 470.00 i was instructed to call another number. after waiting for 2 hours, i finally got a person. would you believe the price of the same flight i had already been quoted was now only 1150.00 so yep i pitched a bitch and quess what ,, yep the more i bitched the higher the price went. lol. so needless to say usair has used my money for a year and now they are going be able to keep it all without me even gettin on their plane. what a rip off airline. so i am randal and i am a us air hating customer. lol rembr,, if us air is involved you will be screwed, oh the new 311 rules dont allow vaseline so ask em to slip it in slow and easy or it will be painful. randal

Reply
June 29, 2007

randal thom

well here is a good story about us air.. i called the number 480 693 2341 and the phone rings into executive relations. i spoke to a leo rubenstein. he listened very politely to my dilema and he came up with a solution i could live with. i am flyin onto boston next week and they didnt drill me like it was looking like. i am back to being satisfied. so, if you can or need to contact the number i listed and hopefully you too will have your problem resolved without further ado. randal thom windom minnesota

Reply
June 29, 2007

randal thom

wow i feel as if i am in an na meeting, at least i aint alone with my problem.. i had to cancel a flight last july and got a flight credit. yesterday as i was trying to use the flight credit, i researched the flights and got quoted a price of 448.00 for a flight from msp to boston.. well since i wanted use my flight credit of 470.00 i was instructed to call another number. after waiting for 2 hours, i finally got a person. would you believe the price of the same flight i had already been quoted was now only 1150.00 so yep i pitched a bitch and quess what ,, yep the more i bitched the higher the price went. lol. so needless to say usair has used my money for a year and now they are going be able to keep it all without me even gettin on their plane. what a rip off airline. so i am randal and i am a us air hating customer. lol rembr,, if us air is involved you will be screwed, oh the new 311 rules dont allow vaseline so ask em to slip it in slow and easy or it will be painful. randal

Reply
June 29, 2007

randal thom

well here is a good story about us air.. i called the number 480 693 2341 and the phone rings into executive relations. i spoke to a leo rubenstein. he listened very politely to my dilema and he came up with a solution i could live with. i am flyin onto boston next week and they didnt drill me like it was looking like. i am back to being satisfied. so, if you can or need to contact the number i listed and hopefully you too will have your problem resolved without further ado. randal thom windom minnesota

Reply
July 5, 2007

Michelle

OMG I thought that I was alone. we were to leave june 14 from charlotte to tampa, 15 minutes before bording it got cancelled. Now I understand after reading this why they acted like it was no big deal. Sounds like the cancel more flights then they actually fly out. I ended up flying into orlando 2 hours away and they lost our luggage after they had 5 hours to make sure it got on right flight. I never fly and now I know why I pay the ungod price for gas….atleast I know that my stuff and I will get to where I am going. I have 2 numbers that us air gave me 18665235333 and 18003632542 as far as I am concerned they will never pick them up and really don’t care.

Reply
July 5, 2007

Michelle

OMG I thought that I was alone. we were to leave june 14 from charlotte to tampa, 15 minutes before bording it got cancelled. Now I understand after reading this why they acted like it was no big deal. Sounds like the cancel more flights then they actually fly out. I ended up flying into orlando 2 hours away and they lost our luggage after they had 5 hours to make sure it got on right flight. I never fly and now I know why I pay the ungod price for gas….atleast I know that my stuff and I will get to where I am going. I have 2 numbers that us air gave me 18665235333 and 18003632542 as far as I am concerned they will never pick them up and really don’t care.

Reply
July 14, 2007

Jerri

I think US Air should post on their website that their standard policy is to cancel your reservations for no reason and treat you badly throughout your trip.

We recently booked our annual vacation to Cabo. There were 6 of us so we decided to go with the cheaper airfare and fly US Air. Our first flight out of DC’s National Airport was first delayed by two hours and then canceled becuase the co-pilot’s wife had a baby and there was no available backup for him. Of course we missed our connector in Phoenix and had to take a flight 6 hours later. We arrived in Cabo 8 hours later than planned, missed our prepaid transportation to the hotel and a whole day of vacation.

Then, the return trip was even worse. They canceled 4 of our 6 reservations, refused to work with us to book on other airlines, offering only seats on the next flight out which was 24 hours later. They didn’t offer hotel accomodations so we had to sleep in the airport.

We went to one of the airport restaurants and the waiter – after seeing the look on our faces – said, “Flying US Air?”

Finally, we went to the Southwest Airlines ticketing counter and their agent was extremely helpful and got us on a flight 8 hours earlier than the US Air flight. (Hmmm.. did the supercilious prig of a US Air agent really check other airlines?)

So, we are fighting to get the costs of the SW flight, money spent in the airport to basically live overnight. Oh… and did I mention the fact that items were stolen from our luggage??

My mission now is to shut down US Air once and for all.

Reply
July 14, 2007

Jerri

I think US Air should post on their website that their standard policy is to cancel your reservations for no reason and treat you badly throughout your trip.

We recently booked our annual vacation to Cabo. There were 6 of us so we decided to go with the cheaper airfare and fly US Air. Our first flight out of DC’s National Airport was first delayed by two hours and then canceled becuase the co-pilot’s wife had a baby and there was no available backup for him. Of course we missed our connector in Phoenix and had to take a flight 6 hours later. We arrived in Cabo 8 hours later than planned, missed our prepaid transportation to the hotel and a whole day of vacation.

Then, the return trip was even worse. They canceled 4 of our 6 reservations, refused to work with us to book on other airlines, offering only seats on the next flight out which was 24 hours later. They didn’t offer hotel accomodations so we had to sleep in the airport.

We went to one of the airport restaurants and the waiter – after seeing the look on our faces – said, “Flying US Air?”

Finally, we went to the Southwest Airlines ticketing counter and their agent was extremely helpful and got us on a flight 8 hours earlier than the US Air flight. (Hmmm.. did the supercilious prig of a US Air agent really check other airlines?)

So, we are fighting to get the costs of the SW flight, money spent in the airport to basically live overnight. Oh… and did I mention the fact that items were stolen from our luggage??

My mission now is to shut down US Air once and for all.

Reply
July 15, 2007

Christopher S. Penn

Jerri and all – yeah, I feel your pain acutely. Still waiting on that refund, ha ha ha! Not going to happen via US Air, sadly. Am pursuing with the credit card company. Anyway, I recently had to go to DC and flew JetBlue instead of flying into Reagan, because Reagan = US Air at least from Boston.

Reply
July 15, 2007

Christopher S. Penn

Jerri and all – yeah, I feel your pain acutely. Still waiting on that refund, ha ha ha! Not going to happen via US Air, sadly. Am pursuing with the credit card company. Anyway, I recently had to go to DC and flew JetBlue instead of flying into Reagan, because Reagan = US Air at least from Boston.

Reply
July 16, 2007

Upset with USAir

Here’s another story… bad service BEFORE the flight.

I got stuck overnight in PHX on a flight to Vegas and while sitting in the airport, filled out an app for a USAir Dividend Miles card.

I got a card with a $500 limit (thanks for that!) and used it for a few things\dots now, I’m trying to purchase a couple flights out to Boston and take advantage of the$ 99 companion ticket that they pitched with the card…

So I pay off the balance of the card last week… about $480 and call in today to place my reservation. The system says my balance is$ 0 and my available credit is $63… run the route of the customer service buttons… and finally get an agent who tells me there’s a week “hold” placed on my “available funds” because I made such a large payment! She says the payment has posted and I verify it’s been paid from my bank… but she says there’s nothing she can do.

So I ask to speak to a supervisor and get placed on hold for about 10 minutes until she comes back and says everyone is busy… but someone will call me back WITHIN THREE DAYS!!

At this point I’m about to hit the roof… after two lousy flights this year with US Air, I’m trying to book a third and they won’t even let me do that…

Hmmm… maybe I’m stupid for thinking US Air is a viable option to fly.

Reply
July 16, 2007

Upset with USAir

Here’s another story… bad service BEFORE the flight.

I got stuck overnight in PHX on a flight to Vegas and while sitting in the airport, filled out an app for a USAir Dividend Miles card.

I got a card with a $500 limit (thanks for that!) and used it for a few things\dots now, I’m trying to purchase a couple flights out to Boston and take advantage of the$ 99 companion ticket that they pitched with the card…

So I pay off the balance of the card last week… about $480 and call in today to place my reservation. The system says my balance is$ 0 and my available credit is $63… run the route of the customer service buttons… and finally get an agent who tells me there’s a week “hold” placed on my “available funds” because I made such a large payment! She says the payment has posted and I verify it’s been paid from my bank… but she says there’s nothing she can do.

So I ask to speak to a supervisor and get placed on hold for about 10 minutes until she comes back and says everyone is busy… but someone will call me back WITHIN THREE DAYS!!

At this point I’m about to hit the roof… after two lousy flights this year with US Air, I’m trying to book a third and they won’t even let me do that…

Hmmm… maybe I’m stupid for thinking US Air is a viable option to fly.

Reply
July 19, 2007

Dawn

I too have had a bad experience with US Airways this past weekend and after reading these horror stories I don’t suppose I’ll be hearing back from customer service. I just hope my story here along with the others causes someone NOT to fly US Airways. I had a $400 flight vouher from when I had been bumped from a flight a few months ago which I wanted to use to book a flight to Cancun from Buffalo. In order to use the flight voucher you have to call reservations instead of booking yourself online. I called in my reservation and then told the agent I’d go out to the airport to pick up and pay the difference for my ticket. I went to the airport right away and got the ticket. On my way home I was looking over the ticket and these are the flights the agen had booked for me\dots.BUF>CLT\dotsCLT>CUN and on the return CUN>CLT and that’s where my trip ended! I booked a roundtrip ticket but the agent never bookd the last segment of the flight, this is why I prefer to book my own flights, at least I get it right! I immediately called US Airways to rectify their mistake. 45 minutes later after being placed on hold while “they tried to fix my problem” I was told they could fix my problem but it would cost me an additional$ 6, now $6 isn’t a lot of money but I was actually overcharged by$ 24 for the first flights because the agent booked the wrong itinerary and when I asked her about it she gave me some garbage that the fare was different than when I book online. The reason they now wanted to charge me $6 was because between the time I originally booked my flight and the time I was calling the fare had gone up$ 30. Tjis was not acceptable to me so I asked to speak with a supervisor who proceeded tot ell me the following. First she told me they were “doing me a favor by waiving the $100 change fee”, excuse me doesn’t she understand I’m not changing anything, I’m just trying to correct the mistake made by their reservation agent, next she told me they were already giving me$ 400 (my flight voucher), they aren’t giving me anything, I voluntarily gave up my seat on a Sunday night flight which was extremely overbooked and then didn’t fly out myself until Monday, there were still 4 really pissed people who were involuntarily bumped from that flight, they should have been thanking me! Her final comment to me was the best,she told me I had 2 options, I could either end my trip in Charlotte or pay them $6..How’s that for a customer service supervisor? I too have had it with US Airways, my son and his girlfriend are also going to Cancun with me but they need to pay for their flights so I will be booking them on Delta!

Reply
July 19, 2007

Dawn

I too have had a bad experience with US Airways this past weekend and after reading these horror stories I don’t suppose I’ll be hearing back from customer service. I just hope my story here along with the others causes someone NOT to fly US Airways. I had a $400 flight vouher from when I had been bumped from a flight a few months ago which I wanted to use to book a flight to Cancun from Buffalo. In order to use the flight voucher you have to call reservations instead of booking yourself online. I called in my reservation and then told the agent I’d go out to the airport to pick up and pay the difference for my ticket. I went to the airport right away and got the ticket. On my way home I was looking over the ticket and these are the flights the agen had booked for me\dots.BUF>CLT\dotsCLT>CUN and on the return CUN>CLT and that’s where my trip ended! I booked a roundtrip ticket but the agent never bookd the last segment of the flight, this is why I prefer to book my own flights, at least I get it right! I immediately called US Airways to rectify their mistake. 45 minutes later after being placed on hold while “they tried to fix my problem” I was told they could fix my problem but it would cost me an additional$ 6, now $6 isn’t a lot of money but I was actually overcharged by$ 24 for the first flights because the agent booked the wrong itinerary and when I asked her about it she gave me some garbage that the fare was different than when I book online. The reason they now wanted to charge me $6 was because between the time I originally booked my flight and the time I was calling the fare had gone up$ 30. Tjis was not acceptable to me so I asked to speak with a supervisor who proceeded tot ell me the following. First she told me they were “doing me a favor by waiving the $100 change fee”, excuse me doesn’t she understand I’m not changing anything, I’m just trying to correct the mistake made by their reservation agent, next she told me they were already giving me$ 400 (my flight voucher), they aren’t giving me anything, I voluntarily gave up my seat on a Sunday night flight which was extremely overbooked and then didn’t fly out myself until Monday, there were still 4 really pissed people who were involuntarily bumped from that flight, they should have been thanking me! Her final comment to me was the best,she told me I had 2 options, I could either end my trip in Charlotte or pay them $6..How’s that for a customer service supervisor? I too have had it with US Airways, my son and his girlfriend are also going to Cancun with me but they need to pay for their flights so I will be booking them on Delta!

Reply
July 24, 2007

Abe

WOW! I just had the WORST experience with these guys! I purchased tickets based on the fact that I have extra miles & wanted to upgrade to First. I checked the flight first & ALL FIRST CLASS SEATS WERE EMPTY except for two! I booked my flight online in coach & immediately called up to upgrade. “Sorry, there are no seats in first at this time”. HUH, I just checked on line & it is empty… “Well these flights (both way on a round trip!) are only for PURCHASES not upgrades”. When IOasked to cancel my reservation that was placed less then 10 minutes ago. I was of course told, “Sorry, your ticket is non refundable”. Now I am stuck with 50,000 miles & two round trip tickets in coach that cost me WAY more then any other airline & no chance of an upgrade!

Reply
July 24, 2007

Abe

WOW! I just had the WORST experience with these guys! I purchased tickets based on the fact that I have extra miles & wanted to upgrade to First. I checked the flight first & ALL FIRST CLASS SEATS WERE EMPTY except for two! I booked my flight online in coach & immediately called up to upgrade. “Sorry, there are no seats in first at this time”. HUH, I just checked on line & it is empty… “Well these flights (both way on a round trip!) are only for PURCHASES not upgrades”. When IOasked to cancel my reservation that was placed less then 10 minutes ago. I was of course told, “Sorry, your ticket is non refundable”. Now I am stuck with 50,000 miles & two round trip tickets in coach that cost me WAY more then any other airline & no chance of an upgrade!

Reply
July 26, 2007

Missy

ok, so, yet again they have SCREWED ME!! thats THREE TIMES in ONE week!

in retaliation, I have started a myspace page on US AIRWAYS SUCKS!

join my myspace protest, my email address is:

[email protected]

You can search me on myspace. Thanks in advance for the support

Reply
July 26, 2007

Missy

ok, so, yet again they have SCREWED ME!! thats THREE TIMES in ONE week!

in retaliation, I have started a myspace page on US AIRWAYS SUCKS!

join my myspace protest, my email address is:

[email protected]

You can search me on myspace. Thanks in advance for the support

Reply
August 11, 2007

Miriam

having just endured the most absurd week (and it’s not over yet, as my nine-year-old son and i spend yet another night away from home in an expensive NYC hotel, thanks to another string of unexplained cancellations by US Air) I stumbled across this great blog. The treatment we have received has been unbelievably rude, inconsistent and basically inept. Never have I seen such inefficent customer “service” as now seems to be the standard for US Airways agents. Do they not realize how much more pleasant their jobs would be if they showed just an inkling of empathy or even common courtesty to stranded passengers? They almost seem to enjoy some sort of perverse pleasure in treating us helpless passengers who merely want to reach our destinations, with disdain. It’s almost as if some of them seem to enjoy watching us squirm. I won’t bore the rest of you with the details of my experiences, but my story echoes the rest here. unbelievable in a time where the airlines should be fighting for customers I have never felt more alienated. Once I finally arrive home, I will never fly Us Airways again, even if it means paying twice as much on other airlines. They have some serious customer relations work to do if they hope to maintain any sort of loyalty, which they’ve definitely lost from my family, who flew with them frequently in the past. hopefully, someone with the airline who actually cares how their customers are being treated, will also stumble upon this great blog. thanks for the chance to vent and co-miserate. Here’s to hopefully better travel experiences for us all! headed now to Missy’s [email protected] myspace page…

Reply
August 11, 2007

Miriam

having just endured the most absurd week (and it’s not over yet, as my nine-year-old son and i spend yet another night away from home in an expensive NYC hotel, thanks to another string of unexplained cancellations by US Air) I stumbled across this great blog. The treatment we have received has been unbelievably rude, inconsistent and basically inept. Never have I seen such inefficent customer “service” as now seems to be the standard for US Airways agents. Do they not realize how much more pleasant their jobs would be if they showed just an inkling of empathy or even common courtesty to stranded passengers? They almost seem to enjoy some sort of perverse pleasure in treating us helpless passengers who merely want to reach our destinations, with disdain. It’s almost as if some of them seem to enjoy watching us squirm. I won’t bore the rest of you with the details of my experiences, but my story echoes the rest here. unbelievable in a time where the airlines should be fighting for customers I have never felt more alienated. Once I finally arrive home, I will never fly Us Airways again, even if it means paying twice as much on other airlines. They have some serious customer relations work to do if they hope to maintain any sort of loyalty, which they’ve definitely lost from my family, who flew with them frequently in the past. hopefully, someone with the airline who actually cares how their customers are being treated, will also stumble upon this great blog. thanks for the chance to vent and co-miserate. Here’s to hopefully better travel experiences for us all! headed now to Missy’s [email protected] myspace page…

Reply
September 15, 2007

Wendy

Yes, they are still at it friends…had the most messed up travel espeience with this airline…ever and I’ve travelled all over this and many other countries. Horrible service at airport..rude/incompetent/money mismanagement/baggeg mishandled. Any way they could..they failed; as I imagine the company (with service like this) will. Meanwhile, they’ve seen the last of my dough.

Reply
September 15, 2007

Wendy

Yes, they are still at it friends…had the most messed up travel espeience with this airline…ever and I’ve travelled all over this and many other countries. Horrible service at airport..rude/incompetent/money mismanagement/baggeg mishandled. Any way they could..they failed; as I imagine the company (with service like this) will. Meanwhile, they’ve seen the last of my dough.

Reply
January 7, 2008

PryncessLayah

US AIRWAYS is no bueno. Good luck getting a hold of anyone at their
“customer relations” number 1-866-523-5333. I called for 3 hours
and kept getting disconnected as they are personally unavailable to
answer your call and suggest you try your call again later. After
googling for a while I found a number ( on someones blog) where a
live person should be able to help you. I believe it is US Airways
corporate number- ( not toll free) 1-480-693-2341 they were able to
assist me there although I did not get the desired voucher amount
that we deserved for our troubles. I will not ever fly with US
Airways again. I value companies that value their customers- this
company could care less about helping people with the problems they
encountered while flying with them.

Reply
January 7, 2008

PryncessLayah

US AIRWAYS is no bueno. Good luck getting a hold of anyone at their
“customer relations” number 1-866-523-5333. I called for 3 hours
and kept getting disconnected as they are personally unavailable to
answer your call and suggest you try your call again later. After
googling for a while I found a number ( on someones blog) where a
live person should be able to help you. I believe it is US Airways
corporate number- ( not toll free) 1-480-693-2341 they were able to
assist me there although I did not get the desired voucher amount
that we deserved for our troubles. I will not ever fly with US
Airways again. I value companies that value their customers- this
company could care less about helping people with the problems they
encountered while flying with them.

Reply
February 6, 2008

Yoffi

Thanks to the number I found in few of the comments (480-693-2341). The issue that seemed impossible to resolve in fact was resolved right away when I called the above number. Thank you everyone for your comments.

Reply
February 6, 2008

Yoffi

Thanks to the number I found in few of the comments (480-693-2341). The issue that seemed impossible to resolve in fact was resolved right away when I called the above number. Thank you everyone for your comments.

Reply
February 28, 2008

Jacko

I had a confirmed reservation and seat assignment and they told me the flight was “closed” and hour before the flight left. My family was stuck in a foreign country and all they gave me was an 800 number that didn’t even work. I found out they overbooked the flight and I was left stranded. The plane hadn’t even landed yet at the airport, so how in the hell can they “close” a flight to a confirmed paying customer(and frequent flyer)? I hope they go completely bankrupt and never get to torture travelers again.

Never again will I fly this airline, I’d rather pay more money than be treated like this. US Air SUCKS!

Reply
February 28, 2008

Jacko

I had a confirmed reservation and seat assignment and they told me the flight was “closed” and hour before the flight left. My family was stuck in a foreign country and all they gave me was an 800 number that didn’t even work. I found out they overbooked the flight and I was left stranded. The plane hadn’t even landed yet at the airport, so how in the hell can they “close” a flight to a confirmed paying customer(and frequent flyer)? I hope they go completely bankrupt and never get to torture travelers again.

Never again will I fly this airline, I’d rather pay more money than be treated like this. US Air SUCKS!

Reply
March 9, 2008

Christine

I will never fly with US Airways again. I have a credit for a ticket that I purchased last year. When I canceled my ticket the representative told me I had a year to use my credit. I called tonight to purchase my ticket and they told me I have to COMPLETE my trip within a year of purchasing my ticket…two completely different things. I tried to explain this to a guy in reservations who I could hardly understand and he hung up on me. I called back and told this girl that he hung up on me and all she said was “Departing City Please”…no apology or acknowledgement of me telling her I was just hung up on. These people are ridicilous. She told me to call Customer Relations..they are open 24/7…this was an automated number…WTF…sorry I am just so pissed right now. I am never using them again…and I am an admin assistant that purchases tickets for over 500 employees who travel at least 2 weeks out of the month…I will not be purchasing tickets through US Airways…they are going to lose a lot of money there….they really need to take a look at their customer service….I am so disappointed.

Reply
March 9, 2008

Christine

I will never fly with US Airways again. I have a credit for a ticket that I purchased last year. When I canceled my ticket the representative told me I had a year to use my credit. I called tonight to purchase my ticket and they told me I have to COMPLETE my trip within a year of purchasing my ticket…two completely different things. I tried to explain this to a guy in reservations who I could hardly understand and he hung up on me. I called back and told this girl that he hung up on me and all she said was “Departing City Please”…no apology or acknowledgement of me telling her I was just hung up on. These people are ridicilous. She told me to call Customer Relations..they are open 24/7…this was an automated number…WTF…sorry I am just so pissed right now. I am never using them again…and I am an admin assistant that purchases tickets for over 500 employees who travel at least 2 weeks out of the month…I will not be purchasing tickets through US Airways…they are going to lose a lot of money there….they really need to take a look at their customer service….I am so disappointed.

Reply
March 11, 2008

Sam

No wonder i see so many responses with a successful failure in the trips. Kudos to US Airways for having maintained this repute for years. This shows the attitude of US Airways towards its commitment of failing to meet its customers basic needs and its reponsibilities. I had a worst experience and would not even want my enemy to face this kind of problems. I spent 18hrs in PHL which was a connecting point for my flight from LGA to YOW. I was put to standby on 4 flights despite having an itinerary with a confirmed seat (also checked for the status online, spoke to the customer service when i was told tht i have no seat in the flight n still the operator told me tht i have a ocnfirmed seat). Thanks to US Airways for having spoilt my appointment in ottawa, canada on 10 Mar 2008. The next appointment i have is on Apr 15 2008 till then i will try to recall the sweet memories i had during my so called “TRIP IN VAIN” by the US Airways.
Note: The customer relations at 8665235333 never answer the call but a messag “We are unable to take your call due to a very high volume………” and when i tried reaching them in the offpeak hours it kept ringing for 10 times and disconnected my call automatically and also the customer relations page http://www.usairways.com/awa/content/contact/customer_relations.aspx doesnot have a contact number in it. Nor can any department in US Airways can transfer you to Customer Relations. I doubt if there is one in US Airways by name Customer Relations. No wonder US Airways strives hard to maintain its policy “Customers First(Troubles Next)”

Reply
March 11, 2008

Sam

No wonder i see so many responses with a successful failure in the trips. Kudos to US Airways for having maintained this repute for years. This shows the attitude of US Airways towards its commitment of failing to meet its customers basic needs and its reponsibilities. I had a worst experience and would not even want my enemy to face this kind of problems. I spent 18hrs in PHL which was a connecting point for my flight from LGA to YOW. I was put to standby on 4 flights despite having an itinerary with a confirmed seat (also checked for the status online, spoke to the customer service when i was told tht i have no seat in the flight n still the operator told me tht i have a ocnfirmed seat). Thanks to US Airways for having spoilt my appointment in ottawa, canada on 10 Mar 2008. The next appointment i have is on Apr 15 2008 till then i will try to recall the sweet memories i had during my so called “TRIP IN VAIN” by the US Airways.
Note: The customer relations at 8665235333 never answer the call but a messag “We are unable to take your call due to a very high volume………” and when i tried reaching them in the offpeak hours it kept ringing for 10 times and disconnected my call automatically and also the customer relations page http://www.usairways.com/awa/content/contact/customer_relations.aspx doesnot have a contact number in it. Nor can any department in US Airways can transfer you to Customer Relations. I doubt if there is one in US Airways by name Customer Relations. No wonder US Airways strives hard to maintain its policy “Customers First(Troubles Next)”

Reply
March 12, 2008

sam

oh my goodness…I thought I was losing my mind! US Airways are the worst ever.

Stranded in Charlotte North Carolina on March 8th (after having checked in our luggage only to find out that our flight was cancelled 45 minutes after)…Major chaos in the airport as the storm cancelled various airlines heading North East. So of course our flight to Buffalo was one of them.

After standing in line for what seemed like hours at the baggage claim area wanting to fill out a form for our luggage which apparently was sitting on the tarmac backlogged..we were told that no form needs to be filled out and that our luggage will be routed to our destination.
I was like..”are you sure”..”yes definitely, you will get your baggage in buffalo”..

Of course my father was busy standing in another line trying to arrange for the next flight home. After standing in line for 2 hours got to the counter to find them locking up for the day. They directed all of the 100s of disgruntled passengers to proceed to the main terminal to get their service. Forget that..Now we are reaching hour number 5 in the airport we wanted to get the hell out.

So we rented a car and drove all the way to buffalo. In the middle of the night.

Now I am desperately trying to find my luggage. No claim filed which every US Airways rep have reminded me that is what they need to track our baggage down. After I have breathlessly told them that we were told not to. I called Buffalo airport myself to find the luggage. A Godsend of a man by the name of Chris in the Superintendents office was kind enough to actually keep me on the line while he walked over to the baggage. identified all three peices (whew) and transfered me over to the US Airways rep there.

Well thinking that my worries are over..the US airways guy was so rude saying that I will have to go down to the airport to pick it up ..because..I didn’t file a claim. (ugh!)..

I told him I live 3 hours away and can’t drive down if they can send it to me as it was their negligence not mine. He said nope. Plain and simple. No apology no nothing.

I asked him if he had a direct line that I can call him (since he was talking on the cell phone that Chris handed him)…he said no there is no way of contacting him.

So i just hung up on him. To find Chris from Buffalo Airport calling back to apologize about the way the US Airways guy spoke to me. He says the luggage gets delivered all the time and the Airline should be handling that ina more professional manner. He suggested I call US Airways customer service to complain.

So guess what. I did. And couldn’t find their damn number. Called the baggage claim office again at US Airways and their computers are down. That was recording telling me this. Not a live person.

Now I”m waiting to get a refund on the flight. Of course i’ve been told that they have to get approval.

needless to say I am NEVER flying US Airways again!!

Reply
March 12, 2008

sam

oh my goodness…I thought I was losing my mind! US Airways are the worst ever.

Stranded in Charlotte North Carolina on March 8th (after having checked in our luggage only to find out that our flight was cancelled 45 minutes after)…Major chaos in the airport as the storm cancelled various airlines heading North East. So of course our flight to Buffalo was one of them.

After standing in line for what seemed like hours at the baggage claim area wanting to fill out a form for our luggage which apparently was sitting on the tarmac backlogged..we were told that no form needs to be filled out and that our luggage will be routed to our destination.
I was like..”are you sure”..”yes definitely, you will get your baggage in buffalo”..

Of course my father was busy standing in another line trying to arrange for the next flight home. After standing in line for 2 hours got to the counter to find them locking up for the day. They directed all of the 100s of disgruntled passengers to proceed to the main terminal to get their service. Forget that..Now we are reaching hour number 5 in the airport we wanted to get the hell out.

So we rented a car and drove all the way to buffalo. In the middle of the night.

Now I am desperately trying to find my luggage. No claim filed which every US Airways rep have reminded me that is what they need to track our baggage down. After I have breathlessly told them that we were told not to. I called Buffalo airport myself to find the luggage. A Godsend of a man by the name of Chris in the Superintendents office was kind enough to actually keep me on the line while he walked over to the baggage. identified all three peices (whew) and transfered me over to the US Airways rep there.

Well thinking that my worries are over..the US airways guy was so rude saying that I will have to go down to the airport to pick it up ..because..I didn’t file a claim. (ugh!)..

I told him I live 3 hours away and can’t drive down if they can send it to me as it was their negligence not mine. He said nope. Plain and simple. No apology no nothing.

I asked him if he had a direct line that I can call him (since he was talking on the cell phone that Chris handed him)…he said no there is no way of contacting him.

So i just hung up on him. To find Chris from Buffalo Airport calling back to apologize about the way the US Airways guy spoke to me. He says the luggage gets delivered all the time and the Airline should be handling that ina more professional manner. He suggested I call US Airways customer service to complain.

So guess what. I did. And couldn’t find their damn number. Called the baggage claim office again at US Airways and their computers are down. That was recording telling me this. Not a live person.

Now I”m waiting to get a refund on the flight. Of course i’ve been told that they have to get approval.

needless to say I am NEVER flying US Airways again!!

Reply
March 13, 2008

Brett

United Customer Relations is still the worst, they transfer all of the complaint calls out of the country. Wow…that shows how much they care about customers. Let the outsources take care of all the problems.

Reply
March 13, 2008

Brett

United Customer Relations is still the worst, they transfer all of the complaint calls out of the country. Wow…that shows how much they care about customers. Let the outsources take care of all the problems.

Reply
March 17, 2008

Tom

We returned from Italy on the 11th, but our bags did not. We had to file the claim with united since they were the last carrier. We did get one of the bags on the 13th. Since then we have gotten a differant story from united everytime we call about where the missing bag is. Us air will not help since we filed the claim with united. Does anyone have a real number for the complain depatment?

Reply
March 17, 2008

Tom

I had a nightmare voyage on March 8th also. Here are the lowlights:

Sat on the plane for an hour in Pittsburgh because there was no ground crew to put the baggage on the plane. The pilot actually got off the plane after an hour and loaded it himself.

Sat another hour because there was no ground crew to push us away from the gate.

It was snowing (but not enough to ground planes or slow down take offs & landings), and, of course, we had to de-ice. All of that got us into Charlotte 15 minutes after our connecting flight had taken off. It ate up our hour and forty five minute layover.

With a seven year old and a one year old in tow, our choices were to wait for the next flight to Sarasota 19 hours later or fly into Tampa that night. We flew into Tampa and had my wife’s parents drive an hour north to pick us up.

But, of course, the baggage didn’t make it on our new flight even though they had an hour and a half to get it onto our plane.

Between Charlotte’s customer service and Tampa’s baggage service, we heard the phrase “USAirways won’t do that” numerous times to either our party or other parties. It was like a mantra with their employees. Here is what the phrase “USAirways won’t do that” was in response to:

Can you put us up in a hotel tonight?
Can I get a full refund for my trip?
Will USAirways deliver my lost luggage to my house?
Will USAirways pay for transportation from Tampa to Sarasota?

Some of those questions were asked more than once, so I heard the response at least seven times. Only twice did I hear anyone say “I apologize.”

Our baggage was supposed to be on the first flight in to Sarasota the next morning and should have been at the airport by noon. To confirm that, I called the USAirways Baggage Service number on my lost luggage claim ticket. I was told (and I quote), “I would have no idea where your bags are.” I felt like I was in a scene from Seinfeld. I told the guy, “You’re Baggage Service. You should know where all bags are. It’s your job!” I went on to tell him that there are bar codes on all the luggage tags and that he should be able to find where the bags are in the computer. He claimed that they have “millions and billions” of bags every day and that they don’t use the scanning system anymore becuase the volumes of luggage would overwhelm the system. They handle them manually, by looking at the individual tag. I kid you not! This is what he told me. And then he had the audacity to ask me to call him back at 4:00pm.

Anyway, I ended up just going to the airport (it’s only 5 minutes away from my inlaws) and the bags were there.

The ride home was only slightly better, but that is for another entry. I expect nothing less than a full refund from USAirways.

Reply
March 17, 2008

Tom

We returned from Italy on the 11th, but our bags did not. We had to file the claim with united since they were the last carrier. We did get one of the bags on the 13th. Since then we have gotten a differant story from united everytime we call about where the missing bag is. Us air will not help since we filed the claim with united. Does anyone have a real number for the complain depatment?

Reply
March 17, 2008

Tom

I had a nightmare voyage on March 8th also. Here are the lowlights:

Sat on the plane for an hour in Pittsburgh because there was no ground crew to put the baggage on the plane. The pilot actually got off the plane after an hour and loaded it himself.

Sat another hour because there was no ground crew to push us away from the gate.

It was snowing (but not enough to ground planes or slow down take offs & landings), and, of course, we had to de-ice. All of that got us into Charlotte 15 minutes after our connecting flight had taken off. It ate up our hour and forty five minute layover.

With a seven year old and a one year old in tow, our choices were to wait for the next flight to Sarasota 19 hours later or fly into Tampa that night. We flew into Tampa and had my wife’s parents drive an hour north to pick us up.

But, of course, the baggage didn’t make it on our new flight even though they had an hour and a half to get it onto our plane.

Between Charlotte’s customer service and Tampa’s baggage service, we heard the phrase “USAirways won’t do that” numerous times to either our party or other parties. It was like a mantra with their employees. Here is what the phrase “USAirways won’t do that” was in response to:

Can you put us up in a hotel tonight?
Can I get a full refund for my trip?
Will USAirways deliver my lost luggage to my house?
Will USAirways pay for transportation from Tampa to Sarasota?

Some of those questions were asked more than once, so I heard the response at least seven times. Only twice did I hear anyone say “I apologize.”

Our baggage was supposed to be on the first flight in to Sarasota the next morning and should have been at the airport by noon. To confirm that, I called the USAirways Baggage Service number on my lost luggage claim ticket. I was told (and I quote), “I would have no idea where your bags are.” I felt like I was in a scene from Seinfeld. I told the guy, “You’re Baggage Service. You should know where all bags are. It’s your job!” I went on to tell him that there are bar codes on all the luggage tags and that he should be able to find where the bags are in the computer. He claimed that they have “millions and billions” of bags every day and that they don’t use the scanning system anymore becuase the volumes of luggage would overwhelm the system. They handle them manually, by looking at the individual tag. I kid you not! This is what he told me. And then he had the audacity to ask me to call him back at 4:00pm.

Anyway, I ended up just going to the airport (it’s only 5 minutes away from my inlaws) and the bags were there.

The ride home was only slightly better, but that is for another entry. I expect nothing less than a full refund from USAirways.

Reply
April 11, 2008

Abby

US AIRWAYS SUCKS! The flight I was in yesterday was canceled, after spending 3 hours in a plane that never took off. This plane was ready to take off twice, and twice it was stopped and parked on the gate for a “mechanical issue” as they called it. After 3 insane hours in there (the kids at this point were freaking out), we were told the flight was canceled. Then the line at the customer service was unbelievable, of course! The only other thing they could do was fly us out tomorrow on the same flight, same hour, but the possibility of a delay or cancellation was there.

Another flight was offered for today at 6pm; however, it had already been delayed until 6:45 for mechanical reasons. The airline will refund the money back; however, it takes them 2 months to process! The airline is US airways, and their customer service really sucks!

I will never fly again after that experience yesterday, I even experienced claustrophobia, which had never happened to me before. It was out of a scary movie, there were people that wanted to leave the plane after the first take off attempt, there was a little girl sitting in front of us puking her guts out, the flight attendant never offered any snacks (thank God I brought stuff for the kids, by this time they were starving) and an older man peed on himself waiting in the bathroom line, because the guy that the flight attendant was flirting with, was standing right in front of the bathroom, and the old guy thought he was in line waiting for the bathroom.

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April 11, 2008

Abby

US AIRWAYS SUCKS! The flight I was in yesterday was canceled, after spending 3 hours in a plane that never took off. This plane was ready to take off twice, and twice it was stopped and parked on the gate for a “mechanical issue” as they called it. After 3 insane hours in there (the kids at this point were freaking out), we were told the flight was canceled. Then the line at the customer service was unbelievable, of course! The only other thing they could do was fly us out tomorrow on the same flight, same hour, but the possibility of a delay or cancellation was there.

Another flight was offered for today at 6pm; however, it had already been delayed until 6:45 for mechanical reasons. The airline will refund the money back; however, it takes them 2 months to process! The airline is US airways, and their customer service really sucks!

I will never fly again after that experience yesterday, I even experienced claustrophobia, which had never happened to me before. It was out of a scary movie, there were people that wanted to leave the plane after the first take off attempt, there was a little girl sitting in front of us puking her guts out, the flight attendant never offered any snacks (thank God I brought stuff for the kids, by this time they were starving) and an older man peed on himself waiting in the bathroom line, because the guy that the flight attendant was flirting with, was standing right in front of the bathroom, and the old guy thought he was in line waiting for the bathroom.

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April 25, 2008

Jennelle

I have to agree with everyone that US Airways cuustomer service sucks. I worked in lost luggage for 8 years (felt like a life sentence!). The call center is located in El Salvador where they make $2.50/hour. Suha Arkan, who was the Director of lost baggage, only cared about hiding the number of lost bags in Philly. Customer service was the least of his worries. Fortunately, Corporate Security escorted him off the premises. If you’re missing items from your luggage go to http://www.unclaimedbaggage.com. That’s where everything was sent.

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April 25, 2008

Jennelle

I have to agree with everyone that US Airways cuustomer service sucks. I worked in lost luggage for 8 years (felt like a life sentence!). The call center is located in El Salvador where they make $2.50/hour. Suha Arkan, who was the Director of lost baggage, only cared about hiding the number of lost bags in Philly. Customer service was the least of his worries. Fortunately, Corporate Security escorted him off the premises. If you’re missing items from your luggage go to http://www.unclaimedbaggage.com. That’s where everything was sent.

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June 10, 2008

Grant

Never ever will I fly US AIRWAYS again.

Listen to my story and you might just cry as I almost did.

45 min prior to my departing flight from syracuse I get an automated call telling me my flight has been cancelled.. Nice advance notice there.

I arrive at the desk in Syracuse for my departing flight, and the person is nice enough to put me on another airline to get to my destination. Getting in 2 hours late I finally arrive, sadly this is the best part of my story.

Soo.. After a nice trip in Seattle I go back to the airport with my fiance to check in and get on our flight home. The lady at the desk tells me I have to pay over a grand, and that my reservation was cancelled. Of course I give her a “what are you insane!” look. She tells me apparently there was a problem with my credit card. Funny since I never used a credit card, and they had no problem getting me to my destination.

She insists I have to pay again if I want to get home. Furious I ask to speak to a manager. She informs me that there is no manager there, and she is at the gate. I simply tell her that I could care less where the manager is, I want to speak with her.. Irate at this point the ticketing woman goes absolutely berserk. She literally starts yelling at me, saying I am being rude, and that I need to relax. She also points out that I have officially missed my flight, and will need to get on another flight. Seriously it seemed like something out of a movie.

Finally I get the lunatic woman at the ticket counter to call the revenues department to find out exactly what was going on. Again she tells me that there is a problem with my credit card, to which I of course tell her AGAIN that I did not use a freaking credit card. She then calls another department and they tell her that the company was informed that my payment via paypal was “POSSIBLY” fraudulent, and that they never got paid. I frantically call paypal, and not one but 2 supervisors confirm that the payment was indeed sent to them.

To make a long story short I spent in excess of 24 hours talking on the phone with various people and departments, all yielding me absolutely nothing.. But here is where it gets fun. I get to talk to a woman in the US airways security department named Michelle, she tells me that they were notified of a problem with the payment. I tell her as I had told numerous others, that the payment was fine, and paypal was just performing a routine inquiry as it was a higher dollar amount. She responded by saying US Airways does not take paypal. LOL. Seriously how bad is it when their OWN employees have no idea what payments they actually take? She tells me she will investigate and call me back.

Approximately 2 hours later she calls me back stating that my paypal account had been tagged as “fraudulent”, and that I was using a stolen credit card. Impossible of course since I paid from my paypal balance and dont even have a credit card connected to my account. Of course more BS. She then in my opinion in an effort to perhaps cover her own butt, informs me that she has put me on the US AIRWAYS FRAUD LIST, and that if I attempt to take any flight with US AIRWAYS I will be immediately DEBOARDED. What the hell? Not only did these criminals get paid but they are now threatening me and making claims that are not even remotely true? I paid with MY paypal account, in MY name.

All in all I had to purchase new one way tickets. I am also in the process of contacting an attorney for compensation. Never should an airline strand you in the middle of nowhere like US AIRWAYS did to me. There are ways of handling things, and they quite possibly took the worst possible route. This has caused me nearly 2 grand in expenses, and forced both my fiance and I to miss work.

On a lighter note, I guess it really makes no difference if I am on their list, as I would never fly on US AIRWAYS ever again! No wonder they are on the verge of bankruptcy. With employees that seemed to have barely a highschool education, and no ability to reason it is really no surprise they are in the current predicament that they are in.

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June 10, 2008

Grant

Never ever will I fly US AIRWAYS again.

Listen to my story and you might just cry as I almost did.

45 min prior to my departing flight from syracuse I get an automated call telling me my flight has been cancelled.. Nice advance notice there.

I arrive at the desk in Syracuse for my departing flight, and the person is nice enough to put me on another airline to get to my destination. Getting in 2 hours late I finally arrive, sadly this is the best part of my story.

Soo.. After a nice trip in Seattle I go back to the airport with my fiance to check in and get on our flight home. The lady at the desk tells me I have to pay over a grand, and that my reservation was cancelled. Of course I give her a “what are you insane!” look. She tells me apparently there was a problem with my credit card. Funny since I never used a credit card, and they had no problem getting me to my destination.

She insists I have to pay again if I want to get home. Furious I ask to speak to a manager. She informs me that there is no manager there, and she is at the gate. I simply tell her that I could care less where the manager is, I want to speak with her.. Irate at this point the ticketing woman goes absolutely berserk. She literally starts yelling at me, saying I am being rude, and that I need to relax. She also points out that I have officially missed my flight, and will need to get on another flight. Seriously it seemed like something out of a movie.

Finally I get the lunatic woman at the ticket counter to call the revenues department to find out exactly what was going on. Again she tells me that there is a problem with my credit card, to which I of course tell her AGAIN that I did not use a freaking credit card. She then calls another department and they tell her that the company was informed that my payment via paypal was “POSSIBLY” fraudulent, and that they never got paid. I frantically call paypal, and not one but 2 supervisors confirm that the payment was indeed sent to them.

To make a long story short I spent in excess of 24 hours talking on the phone with various people and departments, all yielding me absolutely nothing.. But here is where it gets fun. I get to talk to a woman in the US airways security department named Michelle, she tells me that they were notified of a problem with the payment. I tell her as I had told numerous others, that the payment was fine, and paypal was just performing a routine inquiry as it was a higher dollar amount. She responded by saying US Airways does not take paypal. LOL. Seriously how bad is it when their OWN employees have no idea what payments they actually take? She tells me she will investigate and call me back.

Approximately 2 hours later she calls me back stating that my paypal account had been tagged as “fraudulent”, and that I was using a stolen credit card. Impossible of course since I paid from my paypal balance and dont even have a credit card connected to my account. Of course more BS. She then in my opinion in an effort to perhaps cover her own butt, informs me that she has put me on the US AIRWAYS FRAUD LIST, and that if I attempt to take any flight with US AIRWAYS I will be immediately DEBOARDED. What the hell? Not only did these criminals get paid but they are now threatening me and making claims that are not even remotely true? I paid with MY paypal account, in MY name.

All in all I had to purchase new one way tickets. I am also in the process of contacting an attorney for compensation. Never should an airline strand you in the middle of nowhere like US AIRWAYS did to me. There are ways of handling things, and they quite possibly took the worst possible route. This has caused me nearly 2 grand in expenses, and forced both my fiance and I to miss work.

On a lighter note, I guess it really makes no difference if I am on their list, as I would never fly on US AIRWAYS ever again! No wonder they are on the verge of bankruptcy. With employees that seemed to have barely a highschool education, and no ability to reason it is really no surprise they are in the current predicament that they are in.

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June 16, 2008

David

LOL you are so fucking ridiculous !!!! north american people really sucks!!!!

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June 16, 2008

David

LOL you are so fucking ridiculous !!!! north american people really sucks!!!!

Reply
July 9, 2008

Kelley

Well, I was so enthralled reading the previous posts and seeing how I’m so not alone in my horror of US Air that I had to just jump right in and share my own story. Hope you are all settled and maybe have a little snack, because it’s a good one 🙂
Our departing flight from BTV went off without too much of a hitch, there were some nice delays while waiting to taxi but I’ve come to expect that , with any airline because they can’t seem to get their traffic under control at any airport.
Our flight back from Charlotte to Reagan to Burlington is the hellish experience I am about to tell you.
Our flight is scheduled to leave at 1:00pm. We are about 1.5 hours away from the airport so we leave about 10 am and make the drive. We arrive at 11:30 and make our way to check in. Let me also say I have two small children. So it’s me, my husband, my 5 year old and my 9 month old. We get to the check in area and of course are directed immediately to the self service check in, which is always a problem when you have an infant lap ticket. So we’re attempting to do that and my husband just had a small question because it wasn’t giving us the option to add our infant. There is a female rep at the next counter standing with another rep just standing there, as he is checking in someone else. My husband very politely asks for her help when she has a moment and she rudely tells him that she is busy and he needs to wait, my husband says ok, I just have a question and then she proceeds to call him rude. So he is like (the southern gentleman that he is ) Maam, Maam? Trying to get her attention, when she finally looks at him he says, I am not being rude I was merely asking for some help when you have a moment. This goes back and forth for a few minutes, her claiming he is rude etc etc. All the while are kids are getting annoyed and well, so are we. She finally pulls herself away from doing nothing and sends someone else over to help haha. So he is nice, checks us in and checks our baggage.
As we make our way to security a rep kindly directs us to the employee security area since we have children, this is nice, and I am surprised by this.
We make our way thru and get to the boarding gate. We wait and wait and wait. It is about ten till one and no boarding has taken place yet. Finally they call to board families and people with disabilities first. We gather our things and make our way toward the counter when suddenly every single person on that plane slams in front of us. The ticket agent sees us but ignores that we are there and starts boarding everyone else. I am a bit annoyed, mainly because I like getting on the plane first because I hate being an annoyance to everyone else while I get the kids settled. Oh well.
Prior to this an agent put a yellow gate sticker on our stroller. As we get to the door of the plane another agent yells at us that we dont have the GREEN ticket. I say, we didnt put the ticket on there, another agent did, she gives me a shitty look and says, well hopefully it will get there. I feel like saying wtf , go find a green ticket then biotch lol. (I didnt actually say that, but lord I wanted to). So we foldu p the stroller hoping it will get there, make it into the plane and take our seats.
Since my youngest is a lap baby we ask that if there are any empty seats once everyone boards if they can accomodate two seats next to one another to place the baby in her carrier in. I get rude responses and a “we’ll see, but we’re pretty booked”. So we sit and then the stewardess comes back and there is a seat in the exit row, but only one. So my husband takes that seat and I sit with the girls in the three seater row.
So now we’re all ready to take off right? wrong. So we sit there and sit there and we are informed that we are 15th in line to take off. Let me mention that our connecting fight leaves at 250 and we are scheduled to get in at 220, leaving little time to make it. The pilot informs us that we will be sitting for at least 30 -40 minutes. So we flag a stewardess down to tell her our situation, and others do as well since they are on the same connecting flight. She says that she will let the pilot know and see about getting in touch with the connecting flight when we are closer to that time. We finally take off and while in the air my daughter wants to go up and see my husband (my oldest) as he is in the exit row and I am barely awake (on anti anxiety medication for flying) I say ok and the stewardess comes up to my daughter while she is making her way up there (only a few aisles up) and turns her aruond brings her back to me and yells at me saying she CANNOT be up there. I apologize and say I was barely awake and forgot my husband was in an exit row. My daughter is visibly upset as she felt she did something very wrong.
Assholes.
So it’s about 230 at this point kids. Flight leaves in 20 minutes. We talk to the stewardess again and she says she has notified the other plane that we are late but en route.
We land, with about ten minutes to spare and our “group” consisting of older ladies and a few others (one woman in her sixties who has NEVER flown before, poor thing) and we start RUNNING. As we are getting off the plane the stewardess tells us that our gate is 27 btw and we have landed at 37. Well that shouldn’t be a problem right?
WRONG
we realize that gate 37 is the first one in this section and 40 something is the last. We all see that we have to go OUT of security (wtf) and thru the terminals and into another one on the other side of the airport and thru security again! We are like there is NO way we are going to make this, but we remember that our stewardess said she called and we assume they are waiting for us.
We are running, running, old ladies running, us with small kids running as fast as we can without looking like terrorists or something.
We make it to the new security line and oh look, it’s packed. Make our way thru.
This is where it gets hilarious.
So I have all the boarding passes. We put our shit on the conveyor belt. I go thru the security bridge with the baby in one arm, and holding the others hand. My husband is behind us. I look back and one of our items has gotten stuck in the belt. The scanner lady is yelling at him to push it thru and he’s like I AM! Meanwhile twenty or so people have gone thru security and in front of him and I realize that I have his boarding pass. Great.
So I look at the woman who is at the security bridge and say I have my husbands boarding pass and motion taht I need to pass it over to him. It’s a piece of paper folks. She nods as tho she gets what I’m doing and we reach over the tiny 4 ft high wall and I hand it to him. Immediately a large woman comes up behind me and says NO YOU CANNOT PASS THINGS OVER THE WALL. I mean says it so that I think my five year old would pee her pants from being startled so much! My husband has the pass but the woman takes me and the baby into containment, she is forgetting my older child and i have to scramble to grab her or else she would have been left alone out there. How screwed up. So we sit in the containment for about five minutes , she takes us out, brings us behind a screen (baby, child and me) and by now my husband has made it thru, she lets me hand the baby to him and doesn’t need to wand her down, but she proceeds to wand and pat my five year old and myself down. She makes me flip the waist band of my pants out and feels around them , touching my skin more than I was comfortable with thank you very much. I can’t see what is being done to my child but my husband is making sure it’s on the up and up.
Finally we’re done. We get our stuff together and run to the gate where our old group of friends sit there totally pissed. They had make it there long before we did and as they got there the plane was leaving. It was only like 3 minutes after the departing time. Funny how planes NEVER leave on time except for when you hope they don’t. The agent tells us nobody told them we were coming and that why didn’t we take the shuttle?
IM SORRY , WHAT?
Apparantly our old stewardess failed to mention that outside the plane we could go down some stairs and hop on a little bus that would take us to that gate in a matter of five minutes. Instead that F’ing bleep chose to keep that info from us and make us run, make me and my kids get patted down like criminals etc etc etc
So the new agent tells us the next flight is not until 10 pm that night. Um, no. Tells us to go to special services. We make the long trek down there only to be told, no you need to go out of security and into the ticketing area, jesus lord, come on people! So an hour later we make it to the ticketing area and are told the same thing, 10pm flight. The main problem for us with this is that A: I’m out of my medication so I have no more to get me thru the next flight, I really really have issues with flying (this experience hasn’t helped that of course) . B: I have enough formula for maybe three more bottles but I have no baby food (solids) as we were supposed to be home by now. The agent informs me up and down that they sell baby food in the airport, like the gerber puree’d stuff. I believe her. C:my babies evening medication is in our checked baggage because it was too much liquid to bring as carry on. She needs this for horrible reflux and vomits perfusely without it. We explain this nicely to the agent and she shows no sympathy and really doesn’t seem to give a flying F. (no pun intended). So we ask that she checks flights, nothing, we ask if she can check other airlines, she seriously checks for maybe 1 minute and says the only thing out on another airline is out of dulles and we wouldn’t make it there in time. We are so fuming right now seriously! So we ask for meal vouchers and she gives us a very hard time with that and finally gives three of us , ten dollars each for 8 hours. Well we could get some coffee and a bag of chips for that. Anyhow we take it up the bum and walk away trying to figure out what to do for the next eight hours.
Folks, it doesn’t end here.
We chill in the airport, god bless my kids, they were so good considering what they had to go thru, I still can’t believe it. they were better behaved then either my husband or I!
We spend the next few hours walking the airport looking for baby food. Every person says there is nothing like that in here. We couldn’t even find diapers! Thankfully we had some of those but basically the agent lied to us. We even went to places and asked if they could blend up some of their fruit for us, they looked at us as tho we were crazy! I mean these are resturaunts and they don’t have blenders?
So my baby went without any solid foods that evening.
We decided to eat at Fridays, where they were out of everything from coffee, a bunch of appetizers and a few meal choices for kids. I ended up eating some chicken crap dish which I definitely regretted later. (diarhea etc).
We decide to buy some WIFI time and check airlines. Amazingly we find taht there were TONS of flights leaving to the NY and NH area hours before that would have got us home hours before we were scheduled to leave that evening. So again, we were lied to. Whether or not there was room on those planes is another thing, but I bet we could have got on considering other people probably missed their connections too.
So now it is almost time for our flight to leave. We have been camped out near the security line the whole time so we could enter when there wasnt a huge line. We do this, go thru security with a breeze (amazingly) and make our way to the gate.
Again, it doesn’t end here.
So we’re at our gate, for about a half hour and then we are informed that we need to shuttle over to another gate as our plane is there. Well golly I didn’t know ya’ll had shuttles! 🙂 So we climb down the stairs with all of our gear, nobody every offering to help and make our way to the other gate.
It’s 930, there is another plane at our gate that is going to board soon , or so we are told and then ours will be there. 10 pm, that plane still has not left. People are asking questions and seriously getting no answers. The guy working the counter has no clue whats up. That plane FINALLY gets under way around 1030. But where is our plane? At about 1045 our plane shows up. They finally board us, we get situated, our youngest gets her own seat and her and my oldest pass out.
And we sit
And sit.
Then the lights go out.
Wanna see a very freaked out five year old that wakes up in the dark on a strange plane? Horrible.
The captain comes on , circuit problem. THey need to shut everything off again , and fix something and restart.
We sit in the dark for about ten minutes.
Everything comes back on but my husband and I notice that the air vents don’t seem to be working well and things are slightly dimmed. We start to feel dread, we know this isn’t where we are going to end up.
It’s about 1145 now and we are told that sadly this plane isn’t going anywhere. So they hall us all off the plane, guide us thru the tarmac and onto another flight.
it’s after midnight now.
We get settled yet again, at this point I”m freaking from having no medicine, nothing to drink or eat in hours and I’m just wanting to get home.
Plane starts up, pilot comes on the good ol loudspeaker.
“Folks we’ll be beginning our leg of the trip in about thirty minutes as we have paperwork to complete”.
Wait
WHAT?
You are making me spend more time on the ground, with my exhausted weepy children, a panicky psychosis and limbs that are sore to the touch because you have paperwork to file?
Apparantly they have to make sure all the passengers are there etc. HAHAHAHAHAHA where was that paperwork procedure 10 hours ago when we needed it?
So finally at almost 1245 AM , ten hours after we missed our flight, 8.5 hours after we were supposed to be home we finally begin to taxi.
We make it to our final destination at close to 3 am .
Amazingly our baggage was there, it had made our original flight, it must have used the shuttle.
An agent, the nicest I had seen all that dreary day, helped us with our bags and found us a cab. I have never been so worn down in my life. We got home, put the children to bed and fell asleep around 4 am.
My youngest woke up at 6.

I am currently trying to find a way to contact USAIR directly by email because I want some sort of compensation for this disaster.
Had I known this connection was going to end up like this I would have stayed at my mother in laws house another day and enjoyed another day by the pool and relaxed. I don’t know how to get ahold of anyone that can actually do anything.
Seriously tho, I will never fly USAIR again, unless it’s free or there is no other airline existing on this earth.
I know they are cheap, but I will gladly pay three to four times as much per ticket to have a better experience than that nightmare. They should be ashamed of their policies , procedures and tacts when dealing with people who keep their shitty little business afloat.
I get that agents and flight attendants lives are hectic and it’s gotta bea shitty job but seriously, if you don’t like dealing with the public this is not the job for you, maybe you just wanna fly for free and that’s why you work there but the next time that anyone dare yell at my child or give me a shitty look because I need help or is just plain and downright rude to me or anyone in my family I swear to god the gloves will come off, and then I can totally understand being put in containment 🙂

Cheers to all who have made it thru alive!

Reply
July 9, 2008

Kelley

Well, I was so enthralled reading the previous posts and seeing how I’m so not alone in my horror of US Air that I had to just jump right in and share my own story. Hope you are all settled and maybe have a little snack, because it’s a good one 🙂
Our departing flight from BTV went off without too much of a hitch, there were some nice delays while waiting to taxi but I’ve come to expect that , with any airline because they can’t seem to get their traffic under control at any airport.
Our flight back from Charlotte to Reagan to Burlington is the hellish experience I am about to tell you.
Our flight is scheduled to leave at 1:00pm. We are about 1.5 hours away from the airport so we leave about 10 am and make the drive. We arrive at 11:30 and make our way to check in. Let me also say I have two small children. So it’s me, my husband, my 5 year old and my 9 month old. We get to the check in area and of course are directed immediately to the self service check in, which is always a problem when you have an infant lap ticket. So we’re attempting to do that and my husband just had a small question because it wasn’t giving us the option to add our infant. There is a female rep at the next counter standing with another rep just standing there, as he is checking in someone else. My husband very politely asks for her help when she has a moment and she rudely tells him that she is busy and he needs to wait, my husband says ok, I just have a question and then she proceeds to call him rude. So he is like (the southern gentleman that he is ) Maam, Maam? Trying to get her attention, when she finally looks at him he says, I am not being rude I was merely asking for some help when you have a moment. This goes back and forth for a few minutes, her claiming he is rude etc etc. All the while are kids are getting annoyed and well, so are we. She finally pulls herself away from doing nothing and sends someone else over to help haha. So he is nice, checks us in and checks our baggage.
As we make our way to security a rep kindly directs us to the employee security area since we have children, this is nice, and I am surprised by this.
We make our way thru and get to the boarding gate. We wait and wait and wait. It is about ten till one and no boarding has taken place yet. Finally they call to board families and people with disabilities first. We gather our things and make our way toward the counter when suddenly every single person on that plane slams in front of us. The ticket agent sees us but ignores that we are there and starts boarding everyone else. I am a bit annoyed, mainly because I like getting on the plane first because I hate being an annoyance to everyone else while I get the kids settled. Oh well.
Prior to this an agent put a yellow gate sticker on our stroller. As we get to the door of the plane another agent yells at us that we dont have the GREEN ticket. I say, we didnt put the ticket on there, another agent did, she gives me a shitty look and says, well hopefully it will get there. I feel like saying wtf , go find a green ticket then biotch lol. (I didnt actually say that, but lord I wanted to). So we foldu p the stroller hoping it will get there, make it into the plane and take our seats.
Since my youngest is a lap baby we ask that if there are any empty seats once everyone boards if they can accomodate two seats next to one another to place the baby in her carrier in. I get rude responses and a “we’ll see, but we’re pretty booked”. So we sit and then the stewardess comes back and there is a seat in the exit row, but only one. So my husband takes that seat and I sit with the girls in the three seater row.
So now we’re all ready to take off right? wrong. So we sit there and sit there and we are informed that we are 15th in line to take off. Let me mention that our connecting fight leaves at 250 and we are scheduled to get in at 220, leaving little time to make it. The pilot informs us that we will be sitting for at least 30 -40 minutes. So we flag a stewardess down to tell her our situation, and others do as well since they are on the same connecting flight. She says that she will let the pilot know and see about getting in touch with the connecting flight when we are closer to that time. We finally take off and while in the air my daughter wants to go up and see my husband (my oldest) as he is in the exit row and I am barely awake (on anti anxiety medication for flying) I say ok and the stewardess comes up to my daughter while she is making her way up there (only a few aisles up) and turns her aruond brings her back to me and yells at me saying she CANNOT be up there. I apologize and say I was barely awake and forgot my husband was in an exit row. My daughter is visibly upset as she felt she did something very wrong.
Assholes.
So it’s about 230 at this point kids. Flight leaves in 20 minutes. We talk to the stewardess again and she says she has notified the other plane that we are late but en route.
We land, with about ten minutes to spare and our “group” consisting of older ladies and a few others (one woman in her sixties who has NEVER flown before, poor thing) and we start RUNNING. As we are getting off the plane the stewardess tells us that our gate is 27 btw and we have landed at 37. Well that shouldn’t be a problem right?
WRONG
we realize that gate 37 is the first one in this section and 40 something is the last. We all see that we have to go OUT of security (wtf) and thru the terminals and into another one on the other side of the airport and thru security again! We are like there is NO way we are going to make this, but we remember that our stewardess said she called and we assume they are waiting for us.
We are running, running, old ladies running, us with small kids running as fast as we can without looking like terrorists or something.
We make it to the new security line and oh look, it’s packed. Make our way thru.
This is where it gets hilarious.
So I have all the boarding passes. We put our shit on the conveyor belt. I go thru the security bridge with the baby in one arm, and holding the others hand. My husband is behind us. I look back and one of our items has gotten stuck in the belt. The scanner lady is yelling at him to push it thru and he’s like I AM! Meanwhile twenty or so people have gone thru security and in front of him and I realize that I have his boarding pass. Great.
So I look at the woman who is at the security bridge and say I have my husbands boarding pass and motion taht I need to pass it over to him. It’s a piece of paper folks. She nods as tho she gets what I’m doing and we reach over the tiny 4 ft high wall and I hand it to him. Immediately a large woman comes up behind me and says NO YOU CANNOT PASS THINGS OVER THE WALL. I mean says it so that I think my five year old would pee her pants from being startled so much! My husband has the pass but the woman takes me and the baby into containment, she is forgetting my older child and i have to scramble to grab her or else she would have been left alone out there. How screwed up. So we sit in the containment for about five minutes , she takes us out, brings us behind a screen (baby, child and me) and by now my husband has made it thru, she lets me hand the baby to him and doesn’t need to wand her down, but she proceeds to wand and pat my five year old and myself down. She makes me flip the waist band of my pants out and feels around them , touching my skin more than I was comfortable with thank you very much. I can’t see what is being done to my child but my husband is making sure it’s on the up and up.
Finally we’re done. We get our stuff together and run to the gate where our old group of friends sit there totally pissed. They had make it there long before we did and as they got there the plane was leaving. It was only like 3 minutes after the departing time. Funny how planes NEVER leave on time except for when you hope they don’t. The agent tells us nobody told them we were coming and that why didn’t we take the shuttle?
IM SORRY , WHAT?
Apparantly our old stewardess failed to mention that outside the plane we could go down some stairs and hop on a little bus that would take us to that gate in a matter of five minutes. Instead that F’ing bleep chose to keep that info from us and make us run, make me and my kids get patted down like criminals etc etc etc
So the new agent tells us the next flight is not until 10 pm that night. Um, no. Tells us to go to special services. We make the long trek down there only to be told, no you need to go out of security and into the ticketing area, jesus lord, come on people! So an hour later we make it to the ticketing area and are told the same thing, 10pm flight. The main problem for us with this is that A: I’m out of my medication so I have no more to get me thru the next flight, I really really have issues with flying (this experience hasn’t helped that of course) . B: I have enough formula for maybe three more bottles but I have no baby food (solids) as we were supposed to be home by now. The agent informs me up and down that they sell baby food in the airport, like the gerber puree’d stuff. I believe her. C:my babies evening medication is in our checked baggage because it was too much liquid to bring as carry on. She needs this for horrible reflux and vomits perfusely without it. We explain this nicely to the agent and she shows no sympathy and really doesn’t seem to give a flying F. (no pun intended). So we ask that she checks flights, nothing, we ask if she can check other airlines, she seriously checks for maybe 1 minute and says the only thing out on another airline is out of dulles and we wouldn’t make it there in time. We are so fuming right now seriously! So we ask for meal vouchers and she gives us a very hard time with that and finally gives three of us , ten dollars each for 8 hours. Well we could get some coffee and a bag of chips for that. Anyhow we take it up the bum and walk away trying to figure out what to do for the next eight hours.
Folks, it doesn’t end here.
We chill in the airport, god bless my kids, they were so good considering what they had to go thru, I still can’t believe it. they were better behaved then either my husband or I!
We spend the next few hours walking the airport looking for baby food. Every person says there is nothing like that in here. We couldn’t even find diapers! Thankfully we had some of those but basically the agent lied to us. We even went to places and asked if they could blend up some of their fruit for us, they looked at us as tho we were crazy! I mean these are resturaunts and they don’t have blenders?
So my baby went without any solid foods that evening.
We decided to eat at Fridays, where they were out of everything from coffee, a bunch of appetizers and a few meal choices for kids. I ended up eating some chicken crap dish which I definitely regretted later. (diarhea etc).
We decide to buy some WIFI time and check airlines. Amazingly we find taht there were TONS of flights leaving to the NY and NH area hours before that would have got us home hours before we were scheduled to leave that evening. So again, we were lied to. Whether or not there was room on those planes is another thing, but I bet we could have got on considering other people probably missed their connections too.
So now it is almost time for our flight to leave. We have been camped out near the security line the whole time so we could enter when there wasnt a huge line. We do this, go thru security with a breeze (amazingly) and make our way to the gate.
Again, it doesn’t end here.
So we’re at our gate, for about a half hour and then we are informed that we need to shuttle over to another gate as our plane is there. Well golly I didn’t know ya’ll had shuttles! 🙂 So we climb down the stairs with all of our gear, nobody every offering to help and make our way to the other gate.
It’s 930, there is another plane at our gate that is going to board soon , or so we are told and then ours will be there. 10 pm, that plane still has not left. People are asking questions and seriously getting no answers. The guy working the counter has no clue whats up. That plane FINALLY gets under way around 1030. But where is our plane? At about 1045 our plane shows up. They finally board us, we get situated, our youngest gets her own seat and her and my oldest pass out.
And we sit
And sit.
Then the lights go out.
Wanna see a very freaked out five year old that wakes up in the dark on a strange plane? Horrible.
The captain comes on , circuit problem. THey need to shut everything off again , and fix something and restart.
We sit in the dark for about ten minutes.
Everything comes back on but my husband and I notice that the air vents don’t seem to be working well and things are slightly dimmed. We start to feel dread, we know this isn’t where we are going to end up.
It’s about 1145 now and we are told that sadly this plane isn’t going anywhere. So they hall us all off the plane, guide us thru the tarmac and onto another flight.
it’s after midnight now.
We get settled yet again, at this point I”m freaking from having no medicine, nothing to drink or eat in hours and I’m just wanting to get home.
Plane starts up, pilot comes on the good ol loudspeaker.
“Folks we’ll be beginning our leg of the trip in about thirty minutes as we have paperwork to complete”.
Wait
WHAT?
You are making me spend more time on the ground, with my exhausted weepy children, a panicky psychosis and limbs that are sore to the touch because you have paperwork to file?
Apparantly they have to make sure all the passengers are there etc. HAHAHAHAHAHA where was that paperwork procedure 10 hours ago when we needed it?
So finally at almost 1245 AM , ten hours after we missed our flight, 8.5 hours after we were supposed to be home we finally begin to taxi.
We make it to our final destination at close to 3 am .
Amazingly our baggage was there, it had made our original flight, it must have used the shuttle.
An agent, the nicest I had seen all that dreary day, helped us with our bags and found us a cab. I have never been so worn down in my life. We got home, put the children to bed and fell asleep around 4 am.
My youngest woke up at 6.

I am currently trying to find a way to contact USAIR directly by email because I want some sort of compensation for this disaster.
Had I known this connection was going to end up like this I would have stayed at my mother in laws house another day and enjoyed another day by the pool and relaxed. I don’t know how to get ahold of anyone that can actually do anything.
Seriously tho, I will never fly USAIR again, unless it’s free or there is no other airline existing on this earth.
I know they are cheap, but I will gladly pay three to four times as much per ticket to have a better experience than that nightmare. They should be ashamed of their policies , procedures and tacts when dealing with people who keep their shitty little business afloat.
I get that agents and flight attendants lives are hectic and it’s gotta bea shitty job but seriously, if you don’t like dealing with the public this is not the job for you, maybe you just wanna fly for free and that’s why you work there but the next time that anyone dare yell at my child or give me a shitty look because I need help or is just plain and downright rude to me or anyone in my family I swear to god the gloves will come off, and then I can totally understand being put in containment 🙂

Cheers to all who have made it thru alive!

Reply
July 27, 2008

brian

Here is the info. I have concerning the customer service dept of US Airways. Sharon baker, apparently a high powered assistant to some US Air exec. H er # is 480-693-2336. She helped me out after I wrote a scathing e-mail to the CEO/Pres of the airline concerning a “free” airfare voucher I received after taking a voluntary bump. She was very helpful. I asked her, literally, “What the hell is wrong with your airline” . She had no good answer. Anyway, she helped me out. Good luck to all!

Reply
July 27, 2008

brian

Here is the info. I have concerning the customer service dept of US Airways. Sharon baker, apparently a high powered assistant to some US Air exec. H er # is 480-693-2336. She helped me out after I wrote a scathing e-mail to the CEO/Pres of the airline concerning a “free” airfare voucher I received after taking a voluntary bump. She was very helpful. I asked her, literally, “What the hell is wrong with your airline” . She had no good answer. Anyway, she helped me out. Good luck to all!

Reply
July 28, 2008

J Anderson

My wifes flight out of Washington just got canceled. She was coming home and the flight was to leave at 1700 hours. She is traveling with our 30 day old daughter and our 18 month old son. She was fully prepared for a delay as far as formula and diapers but the kids are growing unhappy. Now that the flight is canceled the next is not until morning and she is running out of supplies. I am worried about them and the way they will be treated as well as how much more money this trip will end up costing me. I am mostly worried about my family being taken care of. I can’t get anyone on the phone from US AIR either. I’m waiting for the next bad news phone call from my wife right now. I feel very badly because i did not go on this trip. My reason was that every trip I had taken in the last 5 years was horrible with canceled and delayed flights. It didn’t matter what airline I gave my money to either. Now I feel bad because I am not there to help.

My wife just called and said that they are still in line at the counter. She said they are making hotel reservations for everyone in front of her. WHAT WHAT? She was supposed to be at work at 0700 hours Monday morning not flying still. It is now 2030 hours and my family should be landing in Phoenix not stuck in limbo. The craziest thing to me is the amount of money it must cost to put a couple hundred people in a hotel for the night. I don’t care how rich you are, everyone is experiencing some level of financial difficulty right now. I don’t understand where these airlines priorities are.

Why is it that I have to read a complaint blog to get a phone number for us airlines? I looked for 30 minutes on the net and found nothing of any help to me. This company is a major player in the industry. What in the world is going on here?

This just puts in stone my unwillingness to fly anywhere anymore. I recently told my wife that we should slow down our lives, and actually take vacations like when i was a kid and go places we can drive to. I think now she will agree with me and I hope everyone else starts thinking that way too. Then maybe we will all start getting better customer service.

Reply
July 28, 2008

J Anderson

My wifes flight out of Washington just got canceled. She was coming home and the flight was to leave at 1700 hours. She is traveling with our 30 day old daughter and our 18 month old son. She was fully prepared for a delay as far as formula and diapers but the kids are growing unhappy. Now that the flight is canceled the next is not until morning and she is running out of supplies. I am worried about them and the way they will be treated as well as how much more money this trip will end up costing me. I am mostly worried about my family being taken care of. I can’t get anyone on the phone from US AIR either. I’m waiting for the next bad news phone call from my wife right now. I feel very badly because i did not go on this trip. My reason was that every trip I had taken in the last 5 years was horrible with canceled and delayed flights. It didn’t matter what airline I gave my money to either. Now I feel bad because I am not there to help.

My wife just called and said that they are still in line at the counter. She said they are making hotel reservations for everyone in front of her. WHAT WHAT? She was supposed to be at work at 0700 hours Monday morning not flying still. It is now 2030 hours and my family should be landing in Phoenix not stuck in limbo. The craziest thing to me is the amount of money it must cost to put a couple hundred people in a hotel for the night. I don’t care how rich you are, everyone is experiencing some level of financial difficulty right now. I don’t understand where these airlines priorities are.

Why is it that I have to read a complaint blog to get a phone number for us airlines? I looked for 30 minutes on the net and found nothing of any help to me. This company is a major player in the industry. What in the world is going on here?

This just puts in stone my unwillingness to fly anywhere anymore. I recently told my wife that we should slow down our lives, and actually take vacations like when i was a kid and go places we can drive to. I think now she will agree with me and I hope everyone else starts thinking that way too. Then maybe we will all start getting better customer service.

Reply
July 28, 2008

J Anderson

Well, its 2130 hours and my family has been sent to a hotel where they can sit for a few hours and then go back to the airport and try again. The new flight is at 0700 hours. They were unwilling to get my wifes bags so that she could have supplies for the kids. They said they were going to send the bags to vegas. Why didnt they send my family to vegas with the bags and put them on a flight to phoenix from there? Anyway, they ended up getting her bags when she told them they didnt have a choice.

Thankfully, there was a very nice woman from Sierra Vista who is going to the same hotel and flying to phoenix with her in the morning. This wonderful woman offered to help my wife with the kids, the shuttle, and getting into the room at the hotel. That was such a nice thing to do.

Reply
July 28, 2008

J Anderson

Well, its 2130 hours and my family has been sent to a hotel where they can sit for a few hours and then go back to the airport and try again. The new flight is at 0700 hours. They were unwilling to get my wifes bags so that she could have supplies for the kids. They said they were going to send the bags to vegas. Why didnt they send my family to vegas with the bags and put them on a flight to phoenix from there? Anyway, they ended up getting her bags when she told them they didnt have a choice.

Thankfully, there was a very nice woman from Sierra Vista who is going to the same hotel and flying to phoenix with her in the morning. This wonderful woman offered to help my wife with the kids, the shuttle, and getting into the room at the hotel. That was such a nice thing to do.

Reply
August 2, 2008

j h

US Airways is only making money at the frustrations and inability to receive a refund by the unsuspecting public. I called to purchase tickets with my “companion passes”. I was told if I purchased 3000 more miles (for $105.) I could use my 25000 miles to purchase the qualifying ticket, but I could only purchase the miles online. The agent told me it would take at least 24 hours for the miles to credit so she disconnected. I went online, purchased the miles, and low and behold, they were immediately available. So I called back to use the 25000 miles for the qualifying ticket and to purchase the two companion passes. When I finally got an agent I was told no, no way can you use the miles earned to buy a ticket, have to pay for it with your US Airways mastercard. After speaking to NINE different people, none of whom could/ would refund the$ 105, I called my credit card company who advised me to dispute the charge as misrepresentation. Due to need of travel and unfortunately lack of carriers in the area I had to go a head and purchase with US Airways (who has a monopoly in our area). I purchased the qualifying ticket and the companion passes for a total of $602.02. Then I was told I had to mail in the original voucher and it would have to be postmarked within 24 hours. It took me 4 levels of people to get someone to agree/ acknowledge I could surrender it at the local ticket agent. Today I checked my credit card charges and I have been charged another$ 75.00!!!! I called and was informed it was due to booking via phone! The only way to book companion passes is via phone! When I explained the fees had not been revealed to me and therefore are not legally binding I was transferred to a “supervisor” who was not (by her admission) a supervisor who made me go through the whole explanation again. She then trasferred me to someone who SAID he was a supervisor. He tried to bully me that the charges were irrefutable until I explained the legalitites and requirements for what constitues a binding contract. He than connected me to someone else who said she was a supervisor, and after explaining to her she said she doesn’t have the authority to do anything and I should wait until my travel is completed to complain. Then she admitted that the previous person was NOT a supervisor.
Thanks to other bloggers I plan on calling (480) 693-2341/ (480)693-2336/ (480) 693-0800 Until I get some sort of satisfaction.

Reply
August 2, 2008

j h

US Airways is only making money at the frustrations and inability to receive a refund by the unsuspecting public. I called to purchase tickets with my “companion passes”. I was told if I purchased 3000 more miles (for $105.) I could use my 25000 miles to purchase the qualifying ticket, but I could only purchase the miles online. The agent told me it would take at least 24 hours for the miles to credit so she disconnected. I went online, purchased the miles, and low and behold, they were immediately available. So I called back to use the 25000 miles for the qualifying ticket and to purchase the two companion passes. When I finally got an agent I was told no, no way can you use the miles earned to buy a ticket, have to pay for it with your US Airways mastercard. After speaking to NINE different people, none of whom could/ would refund the$ 105, I called my credit card company who advised me to dispute the charge as misrepresentation. Due to need of travel and unfortunately lack of carriers in the area I had to go a head and purchase with US Airways (who has a monopoly in our area). I purchased the qualifying ticket and the companion passes for a total of $602.02. Then I was told I had to mail in the original voucher and it would have to be postmarked within 24 hours. It took me 4 levels of people to get someone to agree/ acknowledge I could surrender it at the local ticket agent. Today I checked my credit card charges and I have been charged another$ 75.00!!!! I called and was informed it was due to booking via phone! The only way to book companion passes is via phone! When I explained the fees had not been revealed to me and therefore are not legally binding I was transferred to a “supervisor” who was not (by her admission) a supervisor who made me go through the whole explanation again. She then trasferred me to someone who SAID he was a supervisor. He tried to bully me that the charges were irrefutable until I explained the legalitites and requirements for what constitues a binding contract. He than connected me to someone else who said she was a supervisor, and after explaining to her she said she doesn’t have the authority to do anything and I should wait until my travel is completed to complain. Then she admitted that the previous person was NOT a supervisor.
Thanks to other bloggers I plan on calling (480) 693-2341/ (480)693-2336/ (480) 693-0800 Until I get some sort of satisfaction.

Reply
August 2, 2008

j h

update:
do NOT call (480) 593-2336. I called and spoke to a woman who said bloggers were not suppose to be posting the numbers. Regardless the woman I spoke with created a “file”. She said there would be no way a refund would be issued as they are “covered” by a statement on voucher “subject to fees” and a message on the call in prompt referencing fees. She offered me a future flight credit of upto $100. I explained it was of no value to me as I will not fly their company again. Also I pointed out that the subject to fees was not explicit and the ticketing agent had told me “all fees and costs associated with these tickets will be$ 602.02″. After getting off the phone with her I checked the ticketing line the message states “a $25 fee MAY apply”. Which I think is not clear that it WILL apply and IS not included in the fees quoted. So I will be calling the refund department Monday, their number is (480 693-6735. And I will dispute this charge as well with my credit card company. They have told me it is my best chance. US Airways should be ashamed.

Reply
August 2, 2008

j h

update:
do NOT call (480) 593-2336. I called and spoke to a woman who said bloggers were not suppose to be posting the numbers. Regardless the woman I spoke with created a “file”. She said there would be no way a refund would be issued as they are “covered” by a statement on voucher “subject to fees” and a message on the call in prompt referencing fees. She offered me a future flight credit of upto $100. I explained it was of no value to me as I will not fly their company again. Also I pointed out that the subject to fees was not explicit and the ticketing agent had told me “all fees and costs associated with these tickets will be$ 602.02″. After getting off the phone with her I checked the ticketing line the message states “a $25 fee MAY apply”. Which I think is not clear that it WILL apply and IS not included in the fees quoted. So I will be calling the refund department Monday, their number is (480 693-6735. And I will dispute this charge as well with my credit card company. They have told me it is my best chance. US Airways should be ashamed.

Reply
August 5, 2008

TJ

Wow – what a mistake to book US Airways. We live in Atlanta and booked a flight from JFK to Atlanta in the coming weeks for my wife and kids (one is special needs). We normally fly Airtran domestically who has decent customer service (well, for an airline anyway) but booked US Airways as I must take an intl flight out of JFK – so I wanted my wife and kids to fly out of the same airport in the same time range (Airtran does not fly out of JFK). Today I receive an email noting the flight changed from 3:59 to 12:04 and a connection in Charlotte that leaves @ 8:00p.m. That would be a six plus hour layover in Charlotte when you can drive from Charlotte to Atlanta in four to five hours! So no problem I decided to cancel the flight and fly the family back to Atlanta via LGA on Airtran. When I called US Air I was almost surprised to get someone who spoke English (one of the reasons I dumped Delta Airlines years ago) but was promptly told that since the flight was within four hours – no refund would be issued. Ok – the flight change is three hours and 55 minutes under four hours yes – but there service is SO BAD that I guess they are going to try to catch me on a five minute technicality. So my goal is to bug enough people in US Airways executive offices to at least make sure they waste the $425 I wasted on the tickets that I now not going to use. If anyone has any executive officers numbers please let me know – I will weed right through their assistants!

My Domestic Airline experience:

Great Service: Southwest
Good Service: Air Tran
Acceptable Service: Northwest
Not Acceptable Service: US Air, Delta

Reply
August 5, 2008

TJ

Wow – what a mistake to book US Airways. We live in Atlanta and booked a flight from JFK to Atlanta in the coming weeks for my wife and kids (one is special needs). We normally fly Airtran domestically who has decent customer service (well, for an airline anyway) but booked US Airways as I must take an intl flight out of JFK – so I wanted my wife and kids to fly out of the same airport in the same time range (Airtran does not fly out of JFK). Today I receive an email noting the flight changed from 3:59 to 12:04 and a connection in Charlotte that leaves @ 8:00p.m. That would be a six plus hour layover in Charlotte when you can drive from Charlotte to Atlanta in four to five hours! So no problem I decided to cancel the flight and fly the family back to Atlanta via LGA on Airtran. When I called US Air I was almost surprised to get someone who spoke English (one of the reasons I dumped Delta Airlines years ago) but was promptly told that since the flight was within four hours – no refund would be issued. Ok – the flight change is three hours and 55 minutes under four hours yes – but there service is SO BAD that I guess they are going to try to catch me on a five minute technicality. So my goal is to bug enough people in US Airways executive offices to at least make sure they waste the $425 I wasted on the tickets that I now not going to use. If anyone has any executive officers numbers please let me know – I will weed right through their assistants!

My Domestic Airline experience:

Great Service: Southwest
Good Service: Air Tran
Acceptable Service: Northwest
Not Acceptable Service: US Air, Delta

Reply
August 6, 2008

TJ

Update to my post yesterday on a 3 hour 55 minutes time change on a flight from JFK to ATL. I contacted the refund number (posted from another blog on this site) and spoke to a gentleman who understood my claim and issued a refund. It could take up to 17 days (seven days to issue the credit and 10 days for it to appear on my card), however, I must admit he was very nice and helpful and if the refund does appear – I will be satisfied. It’s too bad the “general” customer service people are not enpowered to make common sense decisions such as this – it would sure improve their image. Thank you to the whomever set-up this site. I would have never received the refund with out it.

Reply
August 6, 2008

TJ

Update to my post yesterday on a 3 hour 55 minutes time change on a flight from JFK to ATL. I contacted the refund number (posted from another blog on this site) and spoke to a gentleman who understood my claim and issued a refund. It could take up to 17 days (seven days to issue the credit and 10 days for it to appear on my card), however, I must admit he was very nice and helpful and if the refund does appear – I will be satisfied. It’s too bad the “general” customer service people are not enpowered to make common sense decisions such as this – it would sure improve their image. Thank you to the whomever set-up this site. I would have never received the refund with out it.

Reply
August 9, 2008

Zero

US Airways is the worst ever Airline ever.

We were supposed to take a connecting flight from Las Vegas to Phoenix. Our planned destination was to San Diego after our flight from Phoenix. We arrived in Las Vegas from our flight from Newark Airport, and we were late due to thunderstorms in Las Vegas (Which I think they say that just to hear themselves talk.) They assured everyone on the flight that we would reach our connecting flight in which we didn’t! When we reached Las Vegas everyone missed their flight and was ordered to go directly to the US Airways counter for further flight options. I decided to do that since what else was there to do.

When I reached there I was expecting them to place me on an immediate flight out of there but instead they ordered us to schedule a new flight for the morning and to sleep in the airport. While the only hotel deal they had for us was $5 off of any hotel dinner.(That can’t do a thing especially in Las Vegas, and I didn’t know my way around.) I had to wait for 11 hours in that dirty airport. And, the funny thing is I felt like the flight attendents and US Airways employees just leave their well paying customers behind at the airport at night like we are trash.

After 11 Hours of waiting (Since I would rather sleep in a well better kept enviroment.) I decided to hop on my flight. When I reached the gates and I was allowed onto the plane I thought that my nightmare was over. But that was just the beginning. Gate Employees came onto the plane calling my name saying that there were problems when they booked my next flight. The problem was they over booked my flight and so someone was sitting in my seat. I felt embarrased when they took me out of the plane in yet I had packed all my stuff in the over head compartment. They make you feel like a criminal when they take you off the plane as if you didn’t pay. (They should have taken the person who was behind me in my seat order since I booked my flight before that person.) I made sure to tell them off and even threatned to sue them which I still might do.

In the end I was booked onto another flight and I finally reached my destination. (Surprisingly) But I will never forgive them for what they did. Someone has to teach them how to show more appreciation for there well paying customers. I will never fly this airline again period!

Reply
August 9, 2008

Zero

US Airways is the worst ever Airline ever.

We were supposed to take a connecting flight from Las Vegas to Phoenix. Our planned destination was to San Diego after our flight from Phoenix. We arrived in Las Vegas from our flight from Newark Airport, and we were late due to thunderstorms in Las Vegas (Which I think they say that just to hear themselves talk.) They assured everyone on the flight that we would reach our connecting flight in which we didn’t! When we reached Las Vegas everyone missed their flight and was ordered to go directly to the US Airways counter for further flight options. I decided to do that since what else was there to do.

When I reached there I was expecting them to place me on an immediate flight out of there but instead they ordered us to schedule a new flight for the morning and to sleep in the airport. While the only hotel deal they had for us was $5 off of any hotel dinner.(That can’t do a thing especially in Las Vegas, and I didn’t know my way around.) I had to wait for 11 hours in that dirty airport. And, the funny thing is I felt like the flight attendents and US Airways employees just leave their well paying customers behind at the airport at night like we are trash.

After 11 Hours of waiting (Since I would rather sleep in a well better kept enviroment.) I decided to hop on my flight. When I reached the gates and I was allowed onto the plane I thought that my nightmare was over. But that was just the beginning. Gate Employees came onto the plane calling my name saying that there were problems when they booked my next flight. The problem was they over booked my flight and so someone was sitting in my seat. I felt embarrased when they took me out of the plane in yet I had packed all my stuff in the over head compartment. They make you feel like a criminal when they take you off the plane as if you didn’t pay. (They should have taken the person who was behind me in my seat order since I booked my flight before that person.) I made sure to tell them off and even threatned to sue them which I still might do.

In the end I was booked onto another flight and I finally reached my destination. (Surprisingly) But I will never forgive them for what they did. Someone has to teach them how to show more appreciation for there well paying customers. I will never fly this airline again period!

Reply
August 21, 2008

Zeke

I'm pretty much forced to fly with US Airways (formerly America West – aka America's Worst). The best thing to do is to send at least 2 pretty harsh emails about the way you've been treated to customer relations. They always ignore my first email, but the second one they typically respond and I get an E-Voucher. The vouchers are a joke of their own. To use them, you have to call them, and pay a slightly higher ticker price than the website, and pay an extra $25-50 for booking fees. How great is that? I'm pretty sick of this airline and i've been putting up with them for about 6 years (lack of airlines out of Tucson). But now I'm starting to fly Southwest which is a lot better. Actually, I would suggest that you call your credit card company and get the refund that way.

Reply
August 21, 2008

Zeke

I'm pretty much forced to fly with US Airways (formerly America West – aka America's Worst). The best thing to do is to send at least 2 pretty harsh emails about the way you've been treated to customer relations. They always ignore my first email, but the second one they typically respond and I get an E-Voucher. The vouchers are a joke of their own. To use them, you have to call them, and pay a slightly higher ticker price than the website, and pay an extra $25-50 for booking fees. How great is that? I'm pretty sick of this airline and i've been putting up with them for about 6 years (lack of airlines out of Tucson). But now I'm starting to fly Southwest which is a lot better. Actually, I would suggest that you call your credit card company and get the refund that way.

Reply
August 21, 2008

Zeke

I'm pretty much forced to fly with US Airways (formerly America West – aka America's Worst). The best thing to do is to send at least 2 pretty harsh emails about the way you've been treated to customer relations. They always ignore my first email, but the second one they typically respond and I get an E-Voucher. The vouchers are a joke of their own. To use them, you have to call them, and pay a slightly higher ticker price than the website, and pay an extra $25-50 for booking fees. How great is that? I'm pretty sick of this airline and i've been putting up with them for about 6 years (lack of airlines out of Tucson). But now I'm starting to fly Southwest which is a lot better. Actually, I would suggest that you call your credit card company and get the refund that way.

Reply
August 21, 2008

Zeke

I'm pretty much forced to fly with US Airways (formerly America West – aka America's Worst). The best thing to do is to send at least 2 pretty harsh emails about the way you've been treated to customer relations. They always ignore my first email, but the second one they typically respond and I get an E-Voucher. The vouchers are a joke of their own. To use them, you have to call them, and pay a slightly higher ticker price than the website, and pay an extra $25-50 for booking fees. How great is that? I'm pretty sick of this airline and i've been putting up with them for about 6 years (lack of airlines out of Tucson). But now I'm starting to fly Southwest which is a lot better. Actually, I would suggest that you call your credit card company and get the refund that way.

Reply
August 21, 2008

Zeke

I'm pretty much forced to fly with US Airways (formerly America West – aka America's Worst). The best thing to do is to send at least 2 pretty harsh emails about the way you've been treated to customer relations. They always ignore my first email, but the second one they typically respond and I get an E-Voucher. The vouchers are a joke of their own. To use them, you have to call them, and pay a slightly higher ticker price than the website, and pay an extra $25-50 for booking fees. How great is that? I'm pretty sick of this airline and i've been putting up with them for about 6 years (lack of airlines out of Tucson). But now I'm starting to fly Southwest which is a lot better. Actually, I would suggest that you call your credit card company and get the refund that way.

Reply
August 21, 2008

Zeke

I'm pretty much forced to fly with US Airways (formerly America West – aka America's Worst). The best thing to do is to send at least 2 pretty harsh emails about the way you've been treated to customer relations. They always ignore my first email, but the second one they typically respond and I get an E-Voucher. The vouchers are a joke of their own. To use them, you have to call them, and pay a slightly higher ticker price than the website, and pay an extra $25-50 for booking fees. How great is that? I'm pretty sick of this airline and i've been putting up with them for about 6 years (lack of airlines out of Tucson). But now I'm starting to fly Southwest which is a lot better. Actually, I would suggest that you call your credit card company and get the refund that way.

Reply
August 21, 2008

Zeke

I'm pretty much forced to fly with US Airways (formerly America West – aka America's Worst). The best thing to do is to send at least 2 pretty harsh emails about the way you've been treated to customer relations. They always ignore my first email, but the second one they typically respond and I get an E-Voucher. The vouchers are a joke of their own. To use them, you have to call them, and pay a slightly higher ticker price than the website, and pay an extra $25-50 for booking fees. How great is that? I'm pretty sick of this airline and i've been putting up with them for about 6 years (lack of airlines out of Tucson). But now I'm starting to fly Southwest which is a lot better. Actually, I would suggest that you call your credit card company and get the refund that way.

Reply
August 21, 2008

Zeke

I'm pretty much forced to fly with US Airways (formerly America West – aka America's Worst). The best thing to do is to send at least 2 pretty harsh emails about the way you've been treated to customer relations. They always ignore my first email, but the second one they typically respond and I get an E-Voucher. The vouchers are a joke of their own. To use them, you have to call them, and pay a slightly higher ticker price than the website, and pay an extra $25-50 for booking fees. How great is that? I'm pretty sick of this airline and i've been putting up with them for about 6 years (lack of airlines out of Tucson). But now I'm starting to fly Southwest which is a lot better. Actually, I would suggest that you call your credit card company and get the refund that way.

Reply
August 21, 2008

Zeke

I'm pretty much forced to fly with US Airways (formerly America West – aka America's Worst). The best thing to do is to send at least 2 pretty harsh emails about the way you've been treated to customer relations. They always ignore my first email, but the second one they typically respond and I get an E-Voucher. The vouchers are a joke of their own. To use them, you have to call them, and pay a slightly higher ticker price than the website, and pay an extra $25-50 for booking fees. How great is that? I'm pretty sick of this airline and i've been putting up with them for about 6 years (lack of airlines out of Tucson). But now I'm starting to fly Southwest which is a lot better. Actually, I would suggest that you call your credit card company and get the refund that way.

Reply
August 21, 2008

Zeke

I'm pretty much forced to fly with US Airways (formerly America West – aka America's Worst). The best thing to do is to send at least 2 pretty harsh emails about the way you've been treated to customer relations. They always ignore my first email, but the second one they typically respond and I get an E-Voucher. The vouchers are a joke of their own. To use them, you have to call them, and pay a slightly higher ticker price than the website, and pay an extra $25-50 for booking fees. How great is that? I'm pretty sick of this airline and i've been putting up with them for about 6 years (lack of airlines out of Tucson). But now I'm starting to fly Southwest which is a lot better. Actually, I would suggest that you call your credit card company and get the refund that way.

Reply
September 5, 2008

Caroline Kelner

US AIRWAYS STINKS!!!
US Airways refused my daughter passage because she didn't have the specific identification the gate attendent demanded. My daughter had the required identification specified on current USA Government websites. My daughter was stranded in an airport and her checked luggage flew on without her!… (by the way a FAA & TSA violation). US Airways customer service for despute resolution and reimbusement is non-existent. I continued to get the same repeated email messages from them. When I requested the name and contact number of a supervisor, I received a message stating my case was closed. I am having to take US Airways to court. My suggestion to all air travelers; AVOID FLYING ON US AIRWAYS AT ALL COSTS!!!

Reply
September 5, 2008

Caroline Kelner

US AIRWAYS STINKS!!!
US Airways refused my daughter passage because she didn't have the specific identification the gate attendent demanded. My daughter had the required identification specified on current USA Government websites. My daughter was stranded in an airport and her checked luggage flew on without her!… (by the way a FAA & TSA violation). US Airways customer service for despute resolution and reimbusement is non-existent. I continued to get the same repeated email messages from them. When I requested the name and contact number of a supervisor, I received a message stating my case was closed. I am having to take US Airways to court. My suggestion to all air travelers; AVOID FLYING ON US AIRWAYS AT ALL COSTS!!!

Reply
September 5, 2008

Caroline Kelner

US AIRWAYS STINKS!!!
US Airways refused my daughter passage because she didn't have the specific identification the gate attendent demanded. My daughter had the required identification specified on current USA Government websites. My daughter was stranded in an airport and her checked luggage flew on without her!… (by the way a FAA & TSA violation). US Airways customer service for despute resolution and reimbusement is non-existent. I continued to get the same repeated email messages from them. When I requested the name and contact number of a supervisor, I received a message stating my case was closed. I am having to take US Airways to court. My suggestion to all air travelers; AVOID FLYING ON US AIRWAYS AT ALL COSTS!!!

Reply
September 5, 2008

Caroline Kelner

US AIRWAYS STINKS!!!
US Airways refused my daughter passage because she didn't have the specific identification the gate attendent demanded. My daughter had the required identification specified on current USA Government websites. My daughter was stranded in an airport and her checked luggage flew on without her!… (by the way a FAA & TSA violation). US Airways customer service for despute resolution and reimbusement is non-existent. I continued to get the same repeated email messages from them. When I requested the name and contact number of a supervisor, I received a message stating my case was closed. I am having to take US Airways to court. My suggestion to all air travelers; AVOID FLYING ON US AIRWAYS AT ALL COSTS!!!

Reply
September 5, 2008

Caroline Kelner

US AIRWAYS STINKS!!!
US Airways refused my daughter passage because she didn't have the specific identification the gate attendent demanded. My daughter had the required identification specified on current USA Government websites. My daughter was stranded in an airport and her checked luggage flew on without her!… (by the way a FAA & TSA violation). US Airways customer service for despute resolution and reimbusement is non-existent. I continued to get the same repeated email messages from them. When I requested the name and contact number of a supervisor, I received a message stating my case was closed. I am having to take US Airways to court. My suggestion to all air travelers; AVOID FLYING ON US AIRWAYS AT ALL COSTS!!!

Reply
September 5, 2008

Caroline Kelner

US AIRWAYS STINKS!!!
US Airways refused my daughter passage because she didn't have the specific identification the gate attendent demanded. My daughter had the required identification specified on current USA Government websites. My daughter was stranded in an airport and her checked luggage flew on without her!… (by the way a FAA & TSA violation). US Airways customer service for despute resolution and reimbusement is non-existent. I continued to get the same repeated email messages from them. When I requested the name and contact number of a supervisor, I received a message stating my case was closed. I am having to take US Airways to court. My suggestion to all air travelers; AVOID FLYING ON US AIRWAYS AT ALL COSTS!!!

Reply
September 5, 2008

Caroline Kelner

US AIRWAYS STINKS!!!
US Airways refused my daughter passage because she didn't have the specific identification the gate attendent demanded. My daughter had the required identification specified on current USA Government websites. My daughter was stranded in an airport and her checked luggage flew on without her!… (by the way a FAA & TSA violation). US Airways customer service for despute resolution and reimbusement is non-existent. I continued to get the same repeated email messages from them. When I requested the name and contact number of a supervisor, I received a message stating my case was closed. I am having to take US Airways to court. My suggestion to all air travelers; AVOID FLYING ON US AIRWAYS AT ALL COSTS!!!

Reply
September 5, 2008

Caroline Kelner

US AIRWAYS STINKS!!!
US Airways refused my daughter passage because she didn't have the specific identification the gate attendent demanded. My daughter had the required identification specified on current USA Government websites. My daughter was stranded in an airport and her checked luggage flew on without her!… (by the way a FAA & TSA violation). US Airways customer service for despute resolution and reimbusement is non-existent. I continued to get the same repeated email messages from them. When I requested the name and contact number of a supervisor, I received a message stating my case was closed. I am having to take US Airways to court. My suggestion to all air travelers; AVOID FLYING ON US AIRWAYS AT ALL COSTS!!!

Reply
September 5, 2008

Caroline Kelner

US AIRWAYS STINKS!!!
US Airways refused my daughter passage because she didn’t have the specific identification the gate attendent demanded. My daughter had the required identification specified on current USA Government websites. My daughter was stranded in an airport and her checked luggage flew on without her!… (by the way a FAA & TSA violation). US Airways customer service for despute resolution and reimbusement is non-existent. I continued to get the same repeated email messages from them. When I requested the name and contact number of a supervisor, I received a message stating my case was closed. I am having to take US Airways to court. My suggestion to all air travelers; AVOID FLYING ON US AIRWAYS AT ALL COSTS!!!

Reply
September 28, 2008

ila

My brother lives up in New England and decided instead of vacationing in Maine this year,he would come down south to Myrtle Beach, S.C . Let me just say to the blog owner, I FEEL YOUR PAIN~ about US airways!!!!! the flight down went fine but going back, US airways TRIED to leave my brother & three women stranded in Florence S.C. One woman was trying to get to her brother's funeral in LA. Her brother died in iraq ( I think ) because I saw the dog tags around her neck 🙁 Anyways! there was NO supervisor and just one young girl working the desk. I called the customer service number and it sounded like the guy was in India because he could barely speak english and he kept telling me it was SUNDAY! when it was Saturday, Sept. 27th,2008. After screaming & going crazy, I finally got the half ass US airways to drive these poor souls down to the Myrtle beach airport and get them home, NO MATTER WHAT!

Please avoid US airways and to our govt. I say > STOP BAILING OUT these big businesses that ruin people's lives like this! I am tired of my tax dollars paying for corps. that do business like this! it's freaking illegal to steal from consumers like this-

Reply
September 28, 2008

ila

My brother lives up in New England and decided instead of vacationing in Maine this year,he would come down south to Myrtle Beach, S.C . Let me just say to the blog owner, I FEEL YOUR PAIN~ about US airways!!!!! the flight down went fine but going back, US airways TRIED to leave my brother & three women stranded in Florence S.C. One woman was trying to get to her brother's funeral in LA. Her brother died in iraq ( I think ) because I saw the dog tags around her neck 🙁 Anyways! there was NO supervisor and just one young girl working the desk. I called the customer service number and it sounded like the guy was in India because he could barely speak english and he kept telling me it was SUNDAY! when it was Saturday, Sept. 27th,2008. After screaming & going crazy, I finally got the half ass US airways to drive these poor souls down to the Myrtle beach airport and get them home, NO MATTER WHAT!

Please avoid US airways and to our govt. I say > STOP BAILING OUT these big businesses that ruin people's lives like this! I am tired of my tax dollars paying for corps. that do business like this! it's freaking illegal to steal from consumers like this-

Reply
September 28, 2008

ila

My brother lives up in New England and decided instead of vacationing in Maine this year,he would come down south to Myrtle Beach, S.C . Let me just say to the blog owner, I FEEL YOUR PAIN~ about US airways!!!!! the flight down went fine but going back, US airways TRIED to leave my brother & three women stranded in Florence S.C. One woman was trying to get to her brother's funeral in LA. Her brother died in iraq ( I think ) because I saw the dog tags around her neck 🙁 Anyways! there was NO supervisor and just one young girl working the desk. I called the customer service number and it sounded like the guy was in India because he could barely speak english and he kept telling me it was SUNDAY! when it was Saturday, Sept. 27th,2008. After screaming & going crazy, I finally got the half ass US airways to drive these poor souls down to the Myrtle beach airport and get them home, NO MATTER WHAT!

Please avoid US airways and to our govt. I say > STOP BAILING OUT these big businesses that ruin people's lives like this! I am tired of my tax dollars paying for corps. that do business like this! it's freaking illegal to steal from consumers like this-

Reply
September 28, 2008

ila

My brother lives up in New England and decided instead of vacationing in Maine this year,he would come down south to Myrtle Beach, S.C . Let me just say to the blog owner, I FEEL YOUR PAIN~ about US airways!!!!! the flight down went fine but going back, US airways TRIED to leave my brother & three women stranded in Florence S.C. One woman was trying to get to her brother's funeral in LA. Her brother died in iraq ( I think ) because I saw the dog tags around her neck 🙁 Anyways! there was NO supervisor and just one young girl working the desk. I called the customer service number and it sounded like the guy was in India because he could barely speak english and he kept telling me it was SUNDAY! when it was Saturday, Sept. 27th,2008. After screaming & going crazy, I finally got the half ass US airways to drive these poor souls down to the Myrtle beach airport and get them home, NO MATTER WHAT!

Please avoid US airways and to our govt. I say > STOP BAILING OUT these big businesses that ruin people's lives like this! I am tired of my tax dollars paying for corps. that do business like this! it's freaking illegal to steal from consumers like this-

Reply
September 28, 2008

ila

My brother lives up in New England and decided instead of vacationing in Maine this year,he would come down south to Myrtle Beach, S.C . Let me just say to the blog owner, I FEEL YOUR PAIN~ about US airways!!!!! the flight down went fine but going back, US airways TRIED to leave my brother & three women stranded in Florence S.C. One woman was trying to get to her brother's funeral in LA. Her brother died in iraq ( I think ) because I saw the dog tags around her neck 🙁 Anyways! there was NO supervisor and just one young girl working the desk. I called the customer service number and it sounded like the guy was in India because he could barely speak english and he kept telling me it was SUNDAY! when it was Saturday, Sept. 27th,2008. After screaming & going crazy, I finally got the half ass US airways to drive these poor souls down to the Myrtle beach airport and get them home, NO MATTER WHAT!

Please avoid US airways and to our govt. I say > STOP BAILING OUT these big businesses that ruin people's lives like this! I am tired of my tax dollars paying for corps. that do business like this! it's freaking illegal to steal from consumers like this-

Reply
September 28, 2008

ila

My brother lives up in New England and decided instead of vacationing in Maine this year,he would come down south to Myrtle Beach, S.C . Let me just say to the blog owner, I FEEL YOUR PAIN~ about US airways!!!!! the flight down went fine but going back, US airways TRIED to leave my brother & three women stranded in Florence S.C. One woman was trying to get to her brother's funeral in LA. Her brother died in iraq ( I think ) because I saw the dog tags around her neck 🙁 Anyways! there was NO supervisor and just one young girl working the desk. I called the customer service number and it sounded like the guy was in India because he could barely speak english and he kept telling me it was SUNDAY! when it was Saturday, Sept. 27th,2008. After screaming & going crazy, I finally got the half ass US airways to drive these poor souls down to the Myrtle beach airport and get them home, NO MATTER WHAT!

Please avoid US airways and to our govt. I say > STOP BAILING OUT these big businesses that ruin people's lives like this! I am tired of my tax dollars paying for corps. that do business like this! it's freaking illegal to steal from consumers like this-

Reply
September 28, 2008

ila

My brother lives up in New England and decided instead of vacationing in Maine this year,he would come down south to Myrtle Beach, S.C . Let me just say to the blog owner, I FEEL YOUR PAIN~ about US airways!!!!! the flight down went fine but going back, US airways TRIED to leave my brother & three women stranded in Florence S.C. One woman was trying to get to her brother's funeral in LA. Her brother died in iraq ( I think ) because I saw the dog tags around her neck 🙁 Anyways! there was NO supervisor and just one young girl working the desk. I called the customer service number and it sounded like the guy was in India because he could barely speak english and he kept telling me it was SUNDAY! when it was Saturday, Sept. 27th,2008. After screaming & going crazy, I finally got the half ass US airways to drive these poor souls down to the Myrtle beach airport and get them home, NO MATTER WHAT!

Please avoid US airways and to our govt. I say > STOP BAILING OUT these big businesses that ruin people's lives like this! I am tired of my tax dollars paying for corps. that do business like this! it's freaking illegal to steal from consumers like this-

Reply
September 28, 2008

ila

My brother lives up in New England and decided instead of vacationing in Maine this year,he would come down south to Myrtle Beach, S.C . Let me just say to the blog owner, I FEEL YOUR PAIN~ about US airways!!!!! the flight down went fine but going back, US airways TRIED to leave my brother & three women stranded in Florence S.C. One woman was trying to get to her brother's funeral in LA. Her brother died in iraq ( I think ) because I saw the dog tags around her neck 🙁 Anyways! there was NO supervisor and just one young girl working the desk. I called the customer service number and it sounded like the guy was in India because he could barely speak english and he kept telling me it was SUNDAY! when it was Saturday, Sept. 27th,2008. After screaming & going crazy, I finally got the half ass US airways to drive these poor souls down to the Myrtle beach airport and get them home, NO MATTER WHAT!

Please avoid US airways and to our govt. I say > STOP BAILING OUT these big businesses that ruin people's lives like this! I am tired of my tax dollars paying for corps. that do business like this! it's freaking illegal to steal from consumers like this-

Reply
September 28, 2008

ila

My brother lives up in New England and decided instead of vacationing in Maine this year,he would come down south to Myrtle Beach, S.C . Let me just say to the blog owner, I FEEL YOUR PAIN~ about US airways!!!!! the flight down went fine but going back, US airways TRIED to leave my brother & three women stranded in Florence S.C. One woman was trying to get to her brother's funeral in LA. Her brother died in iraq ( I think ) because I saw the dog tags around her neck 🙁 Anyways! there was NO supervisor and just one young girl working the desk. I called the customer service number and it sounded like the guy was in India because he could barely speak english and he kept telling me it was SUNDAY! when it was Saturday, Sept. 27th,2008. After screaming & going crazy, I finally got the half ass US airways to drive these poor souls down to the Myrtle beach airport and get them home, NO MATTER WHAT!

Please avoid US airways and to our govt. I say > STOP BAILING OUT these big businesses that ruin people's lives like this! I am tired of my tax dollars paying for corps. that do business like this! it's freaking illegal to steal from consumers like this-

Reply
October 23, 2008

Anonymous

I too used the phone number found in an earlier entry (480-693-2341) and it turned out to be the Executive Office at US Airways. A lady picked up the phone on the first ring and resolved my problem in less than 5 minutes. Thanks!

Reply
October 23, 2008

Anonymous

I too used the phone number found in an earlier entry (480-693-2341) and it turned out to be the Executive Office at US Airways. A lady picked up the phone on the first ring and resolved my problem in less than 5 minutes. Thanks!

Reply
October 23, 2008

Anonymous

I too used the phone number found in an earlier entry (480-693-2341) and it turned out to be the Executive Office at US Airways. A lady picked up the phone on the first ring and resolved my problem in less than 5 minutes. Thanks!

Reply
October 23, 2008

Anonymous

I too used the phone number found in an earlier entry (480-693-2341) and it turned out to be the Executive Office at US Airways. A lady picked up the phone on the first ring and resolved my problem in less than 5 minutes. Thanks!

Reply
October 23, 2008

Anonymous

I too used the phone number found in an earlier entry (480-693-2341) and it turned out to be the Executive Office at US Airways. A lady picked up the phone on the first ring and resolved my problem in less than 5 minutes. Thanks!

Reply
October 23, 2008

Anonymous

I too used the phone number found in an earlier entry (480-693-2341) and it turned out to be the Executive Office at US Airways. A lady picked up the phone on the first ring and resolved my problem in less than 5 minutes. Thanks!

Reply
October 23, 2008

Anonymous

I too used the phone number found in an earlier entry (480-693-2341) and it turned out to be the Executive Office at US Airways. A lady picked up the phone on the first ring and resolved my problem in less than 5 minutes. Thanks!

Reply
October 23, 2008

Anonymous

I too used the phone number found in an earlier entry (480-693-2341) and it turned out to be the Executive Office at US Airways. A lady picked up the phone on the first ring and resolved my problem in less than 5 minutes. Thanks!

Reply
October 23, 2008

Anonymous

I too used the phone number found in an earlier entry (480-693-2341) and it turned out to be the Executive Office at US Airways. A lady picked up the phone on the first ring and resolved my problem in less than 5 minutes. Thanks!

Reply
November 17, 2008

yg

I'm assuming you used a credit card to book the flight. The credit card company should be able to give you a refund.

Reply
November 17, 2008

yg

I'm assuming you used a credit card to book the flight. The credit card company should be able to give you a refund.

Reply
November 17, 2008

yg

I'm assuming you used a credit card to book the flight. The credit card company should be able to give you a refund.

Reply
November 17, 2008

yg

I'm assuming you used a credit card to book the flight. The credit card company should be able to give you a refund.

Reply
November 17, 2008

yg

I'm assuming you used a credit card to book the flight. The credit card company should be able to give you a refund.

Reply
November 17, 2008

yg

I'm assuming you used a credit card to book the flight. The credit card company should be able to give you a refund.

Reply
November 17, 2008

yg

I'm assuming you used a credit card to book the flight. The credit card company should be able to give you a refund.

Reply
November 17, 2008

yg

I'm assuming you used a credit card to book the flight. The credit card company should be able to give you a refund.

Reply
November 17, 2008

yg

I'm assuming you used a credit card to book the flight. The credit card company should be able to give you a refund.

Reply
December 2, 2008

Davide

Extremely bad experience flying US Airways on 11/15/08. I was left out to stay overnight without my luggage and they wouldnâ€™t cover ANY of my overnight expenses. Customer service was very unprofessional, I had to wait on the counter while they gentleman and the lady finished flirting with each other. I am NEVER flying US Airways again.

Reply
December 2, 2008

Davide

Extremely bad experience flying US Airways on 11/15/08. I was left out to stay overnight without my luggage and they wouldnâ€™t cover ANY of my overnight expenses. Customer service was very unprofessional, I had to wait on the counter while they gentleman and the lady finished flirting with each other. I am NEVER flying US Airways again.

Reply
December 2, 2008

Davide

Extremely bad experience flying US Airways on 11/15/08. I was left out to stay overnight without my luggage and they wouldnâ€™t cover ANY of my overnight expenses. Customer service was very unprofessional, I had to wait on the counter while they gentleman and the lady finished flirting with each other. I am NEVER flying US Airways again.

Reply
December 2, 2008

Davide

Extremely bad experience flying US Airways on 11/15/08. I was left out to stay overnight without my luggage and they wouldnâ€™t cover ANY of my overnight expenses. Customer service was very unprofessional, I had to wait on the counter while they gentleman and the lady finished flirting with each other. I am NEVER flying US Airways again.

Reply
December 2, 2008

Davide

Extremely bad experience flying US Airways on 11/15/08. I was left out to stay overnight without my luggage and they wouldnâ€™t cover ANY of my overnight expenses. Customer service was very unprofessional, I had to wait on the counter while they gentleman and the lady finished flirting with each other. I am NEVER flying US Airways again.

Reply
December 2, 2008

Davide

Extremely bad experience flying US Airways on 11/15/08. I was left out to stay overnight without my luggage and they wouldnâ€™t cover ANY of my overnight expenses. Customer service was very unprofessional, I had to wait on the counter while they gentleman and the lady finished flirting with each other. I am NEVER flying US Airways again.

Reply
December 2, 2008

Davide

Extremely bad experience flying US Airways on 11/15/08. I was left out to stay overnight without my luggage and they wouldnâ€™t cover ANY of my overnight expenses. Customer service was very unprofessional, I had to wait on the counter while they gentleman and the lady finished flirting with each other. I am NEVER flying US Airways again.

Reply
December 2, 2008

Davide

Extremely bad experience flying US Airways on 11/15/08. I was left out to stay overnight without my luggage and they wouldn’t cover ANY of my overnight expenses. Customer service was very unprofessional, I had to wait on the counter while they gentleman and the lady finished flirting with each other. I am NEVER flying US Airways again.

Reply
December 2, 2008

Davide

Extremely bad experience flying US Airways on 11/15/08. I was left out to stay overnight without my luggage and they wouldn’t cover ANY of my overnight expenses. Customer service was very unprofessional, I had to wait on the counter while they gentleman and the lady finished flirting with each other. I am NEVER flying US Airways again.

Reply
December 3, 2008

Joe Jennings

US Airways flight yesterday out of Saint Louis Lambert Airport. Flight from Saint Louis to Phoenix at 7:30 am. Flight heads down runway and just about to hit the air and the slam on the breaks. Engine failure need to go back to airport. Tell us it will be two hours then they cancel the flight. Put us on standby all day and keep bumping people back. At 5:45 PM they cancel a 7:00 PM flight and leave everyone stranded in Saint Louis trying to get to Phoenix. Would not put us on other airlines all day long. These folks could have cared less. This airline sucks.

Reply
December 3, 2008

Joe Jennings

US Airways flight yesterday out of Saint Louis Lambert Airport. Flight from Saint Louis to Phoenix at 7:30 am. Flight heads down runway and just about to hit the air and the slam on the breaks. Engine failure need to go back to airport. Tell us it will be two hours then they cancel the flight. Put us on standby all day and keep bumping people back. At 5:45 PM they cancel a 7:00 PM flight and leave everyone stranded in Saint Louis trying to get to Phoenix. Would not put us on other airlines all day long. These folks could have cared less. This airline sucks.

Reply
December 3, 2008

Joe Jennings

US Airways flight yesterday out of Saint Louis Lambert Airport. Flight from Saint Louis to Phoenix at 7:30 am. Flight heads down runway and just about to hit the air and the slam on the breaks. Engine failure need to go back to airport. Tell us it will be two hours then they cancel the flight. Put us on standby all day and keep bumping people back. At 5:45 PM they cancel a 7:00 PM flight and leave everyone stranded in Saint Louis trying to get to Phoenix. Would not put us on other airlines all day long. These folks could have cared less. This airline sucks.

Reply
December 3, 2008

Joe Jennings

US Airways flight yesterday out of Saint Louis Lambert Airport. Flight from Saint Louis to Phoenix at 7:30 am. Flight heads down runway and just about to hit the air and the slam on the breaks. Engine failure need to go back to airport. Tell us it will be two hours then they cancel the flight. Put us on standby all day and keep bumping people back. At 5:45 PM they cancel a 7:00 PM flight and leave everyone stranded in Saint Louis trying to get to Phoenix. Would not put us on other airlines all day long. These folks could have cared less. This airline sucks.

Reply
December 3, 2008

Joe Jennings

US Airways flight yesterday out of Saint Louis Lambert Airport. Flight from Saint Louis to Phoenix at 7:30 am. Flight heads down runway and just about to hit the air and the slam on the breaks. Engine failure need to go back to airport. Tell us it will be two hours then they cancel the flight. Put us on standby all day and keep bumping people back. At 5:45 PM they cancel a 7:00 PM flight and leave everyone stranded in Saint Louis trying to get to Phoenix. Would not put us on other airlines all day long. These folks could have cared less. This airline sucks.

Reply
December 3, 2008

Joe Jennings

US Airways flight yesterday out of Saint Louis Lambert Airport. Flight from Saint Louis to Phoenix at 7:30 am. Flight heads down runway and just about to hit the air and the slam on the breaks. Engine failure need to go back to airport. Tell us it will be two hours then they cancel the flight. Put us on standby all day and keep bumping people back. At 5:45 PM they cancel a 7:00 PM flight and leave everyone stranded in Saint Louis trying to get to Phoenix. Would not put us on other airlines all day long. These folks could have cared less. This airline sucks.

Reply
December 3, 2008

Joe Jennings

US Airways flight yesterday out of Saint Louis Lambert Airport. Flight from Saint Louis to Phoenix at 7:30 am. Flight heads down runway and just about to hit the air and the slam on the breaks. Engine failure need to go back to airport. Tell us it will be two hours then they cancel the flight. Put us on standby all day and keep bumping people back. At 5:45 PM they cancel a 7:00 PM flight and leave everyone stranded in Saint Louis trying to get to Phoenix. Would not put us on other airlines all day long. These folks could have cared less. This airline sucks.

Reply
December 3, 2008

Joe Jennings

US Airways flight yesterday out of Saint Louis Lambert Airport. Flight from Saint Louis to Phoenix at 7:30 am. Flight heads down runway and just about to hit the air and the slam on the breaks. Engine failure need to go back to airport. Tell us it will be two hours then they cancel the flight. Put us on standby all day and keep bumping people back. At 5:45 PM they cancel a 7:00 PM flight and leave everyone stranded in Saint Louis trying to get to Phoenix. Would not put us on other airlines all day long. These folks could have cared less. This airline sucks.

Reply
December 3, 2008

Joe Jennings

US Airways flight yesterday out of Saint Louis Lambert Airport. Flight from Saint Louis to Phoenix at 7:30 am. Flight heads down runway and just about to hit the air and the slam on the breaks. Engine failure need to go back to airport. Tell us it will be two hours then they cancel the flight. Put us on standby all day and keep bumping people back. At 5:45 PM they cancel a 7:00 PM flight and leave everyone stranded in Saint Louis trying to get to Phoenix. Would not put us on other airlines all day long. These folks could have cared less. This airline sucks.

Reply
December 18, 2008

Pissed

I have a good one to add to this list of horror stories! I arrived at the airport agent desk exactly 29 mins before my flight and asked if they could print a replacement boarding pass for me since mine got destroyed by the weather outside and was unreadable by security. Since I was under the 30 min prior to flight “check-in” policy, they REFUSED to print me a first class boarding pass. I was already checked-in and just needed to get the boarding pass replaced so I could walk through security to get on the plane. I just spoke to 5 different customer service reps; 3 of the 5 claimed that she should have printed me a new boarding pass and 2 said that it was against policy to do so. Even her supervisor at the airport gave me no reason why she couldn't print me a boarding pass and said she was at fault. The kicker? They want $150 to change the flight now since I missed it and it was not due to “their issue”. Hmmm. I think when I get to Phoenix a stop into the corporate office is in order!!!

Reply
December 18, 2008

Pissed

I have a good one to add to this list of horror stories! I arrived at the airport agent desk exactly 29 mins before my flight and asked if they could print a replacement boarding pass for me since mine got destroyed by the weather outside and was unreadable by security. Since I was under the 30 min prior to flight “check-in” policy, they REFUSED to print me a first class boarding pass. I was already checked-in and just needed to get the boarding pass replaced so I could walk through security to get on the plane. I just spoke to 5 different customer service reps; 3 of the 5 claimed that she should have printed me a new boarding pass and 2 said that it was against policy to do so. Even her supervisor at the airport gave me no reason why she couldn't print me a boarding pass and said she was at fault. The kicker? They want $150 to change the flight now since I missed it and it was not due to “their issue”. Hmmm. I think when I get to Phoenix a stop into the corporate office is in order!!!

Reply
December 18, 2008

Pissed

I have a good one to add to this list of horror stories! I arrived at the airport agent desk exactly 29 mins before my flight and asked if they could print a replacement boarding pass for me since mine got destroyed by the weather outside and was unreadable by security. Since I was under the 30 min prior to flight “check-in” policy, they REFUSED to print me a first class boarding pass. I was already checked-in and just needed to get the boarding pass replaced so I could walk through security to get on the plane. I just spoke to 5 different customer service reps; 3 of the 5 claimed that she should have printed me a new boarding pass and 2 said that it was against policy to do so. Even her supervisor at the airport gave me no reason why she couldn't print me a boarding pass and said she was at fault. The kicker? They want $150 to change the flight now since I missed it and it was not due to “their issue”. Hmmm. I think when I get to Phoenix a stop into the corporate office is in order!!!

Reply
December 18, 2008

Pissed

I have a good one to add to this list of horror stories! I arrived at the airport agent desk exactly 29 mins before my flight and asked if they could print a replacement boarding pass for me since mine got destroyed by the weather outside and was unreadable by security. Since I was under the 30 min prior to flight “check-in” policy, they REFUSED to print me a first class boarding pass. I was already checked-in and just needed to get the boarding pass replaced so I could walk through security to get on the plane. I just spoke to 5 different customer service reps; 3 of the 5 claimed that she should have printed me a new boarding pass and 2 said that it was against policy to do so. Even her supervisor at the airport gave me no reason why she couldn't print me a boarding pass and said she was at fault. The kicker? They want $150 to change the flight now since I missed it and it was not due to “their issue”. Hmmm. I think when I get to Phoenix a stop into the corporate office is in order!!!

Reply
December 18, 2008

Pissed

I have a good one to add to this list of horror stories! I arrived at the airport agent desk exactly 29 mins before my flight and asked if they could print a replacement boarding pass for me since mine got destroyed by the weather outside and was unreadable by security. Since I was under the 30 min prior to flight “check-in” policy, they REFUSED to print me a first class boarding pass. I was already checked-in and just needed to get the boarding pass replaced so I could walk through security to get on the plane. I just spoke to 5 different customer service reps; 3 of the 5 claimed that she should have printed me a new boarding pass and 2 said that it was against policy to do so. Even her supervisor at the airport gave me no reason why she couldn't print me a boarding pass and said she was at fault. The kicker? They want $150 to change the flight now since I missed it and it was not due to “their issue”. Hmmm. I think when I get to Phoenix a stop into the corporate office is in order!!!

Reply
December 18, 2008

Pissed

I have a good one to add to this list of horror stories! I arrived at the airport agent desk exactly 29 mins before my flight and asked if they could print a replacement boarding pass for me since mine got destroyed by the weather outside and was unreadable by security. Since I was under the 30 min prior to flight “check-in” policy, they REFUSED to print me a first class boarding pass. I was already checked-in and just needed to get the boarding pass replaced so I could walk through security to get on the plane. I just spoke to 5 different customer service reps; 3 of the 5 claimed that she should have printed me a new boarding pass and 2 said that it was against policy to do so. Even her supervisor at the airport gave me no reason why she couldn't print me a boarding pass and said she was at fault. The kicker? They want $150 to change the flight now since I missed it and it was not due to “their issue”. Hmmm. I think when I get to Phoenix a stop into the corporate office is in order!!!

Reply
December 18, 2008

Pissed

I have a good one to add to this list of horror stories! I arrived at the airport agent desk exactly 29 mins before my flight and asked if they could print a replacement boarding pass for me since mine got destroyed by the weather outside and was unreadable by security. Since I was under the 30 min prior to flight “check-in” policy, they REFUSED to print me a first class boarding pass. I was already checked-in and just needed to get the boarding pass replaced so I could walk through security to get on the plane. I just spoke to 5 different customer service reps; 3 of the 5 claimed that she should have printed me a new boarding pass and 2 said that it was against policy to do so. Even her supervisor at the airport gave me no reason why she couldn't print me a boarding pass and said she was at fault. The kicker? They want $150 to change the flight now since I missed it and it was not due to “their issue”. Hmmm. I think when I get to Phoenix a stop into the corporate office is in order!!!

Reply
December 18, 2008

Pissed

I have a good one to add to this list of horror stories! I arrived at the airport agent desk exactly 29 mins before my flight and asked if they could print a replacement boarding pass for me since mine got destroyed by the weather outside and was unreadable by security. Since I was under the 30 min prior to flight “check-in” policy, they REFUSED to print me a first class boarding pass. I was already checked-in and just needed to get the boarding pass replaced so I could walk through security to get on the plane. I just spoke to 5 different customer service reps; 3 of the 5 claimed that she should have printed me a new boarding pass and 2 said that it was against policy to do so. Even her supervisor at the airport gave me no reason why she couldn't print me a boarding pass and said she was at fault. The kicker? They want $150 to change the flight now since I missed it and it was not due to “their issue”. Hmmm. I think when I get to Phoenix a stop into the corporate office is in order!!!

Reply
December 19, 2008

Pissed

I have a good one to add to this list of horror stories! I arrived at the airport agent desk exactly 29 mins before my flight and asked if they could print a replacement boarding pass for me since mine got destroyed by the weather outside and was unreadable by security. Since I was under the 30 min prior to flight “check-in” policy, they REFUSED to print me a first class boarding pass. I was already checked-in and just needed to get the boarding pass replaced so I could walk through security to get on the plane. I just spoke to 5 different customer service reps; 3 of the 5 claimed that she should have printed me a new boarding pass and 2 said that it was against policy to do so. Even her supervisor at the airport gave me no reason why she couldn't print me a boarding pass and said she was at fault. The kicker? They want $150 to change the flight now since I missed it and it was not due to “their issue”. Hmmm. I think when I get to Phoenix a stop into the corporate office is in order!!!

Reply
December 20, 2008

CW

They still suck! Yesterday my flight to Chicago with a layover in NYC got cancelled. Their plane had problems and couldn't take off on time, and by the time they got it fixed the snow moved in.

To make matters worse we had to stay in NYC last night, but before leaving LGA they rebooked our tickets. This morning when I get on the plane I have seat 26 and there are only 22 rows on the plane. The idiots changed equipment and didn't bother to tell me.

Now they tell me they can't get me to Chicago today, perhaps on Sunday but only if I go via Charlotte, NC.

All I can say is THEY SUCK and deserve to be out of business! They don't have a clue how to run an airlines.

Reply
December 20, 2008

CW

They still suck! Yesterday my flight to Chicago with a layover in NYC got cancelled. Their plane had problems and couldn't take off on time, and by the time they got it fixed the snow moved in.

To make matters worse we had to stay in NYC last night, but before leaving LGA they rebooked our tickets. This morning when I get on the plane I have seat 26 and there are only 22 rows on the plane. The idiots changed equipment and didn't bother to tell me.

Now they tell me they can't get me to Chicago today, perhaps on Sunday but only if I go via Charlotte, NC.

All I can say is THEY SUCK and deserve to be out of business! They don't have a clue how to run an airlines.

Reply
December 20, 2008

CW

They still suck! Yesterday my flight to Chicago with a layover in NYC got cancelled. Their plane had problems and couldn't take off on time, and by the time they got it fixed the snow moved in.

To make matters worse we had to stay in NYC last night, but before leaving LGA they rebooked our tickets. This morning when I get on the plane I have seat 26 and there are only 22 rows on the plane. The idiots changed equipment and didn't bother to tell me.

Now they tell me they can't get me to Chicago today, perhaps on Sunday but only if I go via Charlotte, NC.

All I can say is THEY SUCK and deserve to be out of business! They don't have a clue how to run an airlines.

Reply
December 20, 2008

CW

They still suck! Yesterday my flight to Chicago with a layover in NYC got cancelled. Their plane had problems and couldn't take off on time, and by the time they got it fixed the snow moved in.

To make matters worse we had to stay in NYC last night, but before leaving LGA they rebooked our tickets. This morning when I get on the plane I have seat 26 and there are only 22 rows on the plane. The idiots changed equipment and didn't bother to tell me.

Now they tell me they can't get me to Chicago today, perhaps on Sunday but only if I go via Charlotte, NC.

All I can say is THEY SUCK and deserve to be out of business! They don't have a clue how to run an airlines.

Reply
December 20, 2008

CW

They still suck! Yesterday my flight to Chicago with a layover in NYC got cancelled. Their plane had problems and couldn't take off on time, and by the time they got it fixed the snow moved in.

To make matters worse we had to stay in NYC last night, but before leaving LGA they rebooked our tickets. This morning when I get on the plane I have seat 26 and there are only 22 rows on the plane. The idiots changed equipment and didn't bother to tell me.

Now they tell me they can't get me to Chicago today, perhaps on Sunday but only if I go via Charlotte, NC.

All I can say is THEY SUCK and deserve to be out of business! They don't have a clue how to run an airlines.

Reply
December 20, 2008

CW

They still suck! Yesterday my flight to Chicago with a layover in NYC got cancelled. Their plane had problems and couldn't take off on time, and by the time they got it fixed the snow moved in.

To make matters worse we had to stay in NYC last night, but before leaving LGA they rebooked our tickets. This morning when I get on the plane I have seat 26 and there are only 22 rows on the plane. The idiots changed equipment and didn't bother to tell me.

Now they tell me they can't get me to Chicago today, perhaps on Sunday but only if I go via Charlotte, NC.

All I can say is THEY SUCK and deserve to be out of business! They don't have a clue how to run an airlines.

Reply
December 20, 2008

CW

They still suck! Yesterday my flight to Chicago with a layover in NYC got cancelled. Their plane had problems and couldn't take off on time, and by the time they got it fixed the snow moved in.

To make matters worse we had to stay in NYC last night, but before leaving LGA they rebooked our tickets. This morning when I get on the plane I have seat 26 and there are only 22 rows on the plane. The idiots changed equipment and didn't bother to tell me.

Now they tell me they can't get me to Chicago today, perhaps on Sunday but only if I go via Charlotte, NC.

All I can say is THEY SUCK and deserve to be out of business! They don't have a clue how to run an airlines.

Reply
December 20, 2008

CW

They still suck! Yesterday my flight to Chicago with a layover in NYC got cancelled. Their plane had problems and couldn't take off on time, and by the time they got it fixed the snow moved in.

To make matters worse we had to stay in NYC last night, but before leaving LGA they rebooked our tickets. This morning when I get on the plane I have seat 26 and there are only 22 rows on the plane. The idiots changed equipment and didn't bother to tell me.

Now they tell me they can't get me to Chicago today, perhaps on Sunday but only if I go via Charlotte, NC.

All I can say is THEY SUCK and deserve to be out of business! They don't have a clue how to run an airlines.

Reply
December 20, 2008

CW

They still suck! Yesterday my flight to Chicago with a layover in NYC got cancelled. Their plane had problems and couldn’t take off on time, and by the time they got it fixed the snow moved in.

To make matters worse we had to stay in NYC last night, but before leaving LGA they rebooked our tickets. This morning when I get on the plane I have seat 26 and there are only 22 rows on the plane. The idiots changed equipment and didn’t bother to tell me.

Now they tell me they can’t get me to Chicago today, perhaps on Sunday but only if I go via Charlotte, NC.

All I can say is THEY SUCK and deserve to be out of business! They don’t have a clue how to run an airlines.

Reply
December 23, 2008

CHASMAN

US Airways at it again…I finally gave up and got the Better Business Bureau involved. I encourage everyone else to do so. They have lost my one bag on 3 straight non-stop flights. No connectors or anything, could it be that hard? The first 2 times, they were actually okay about it and delivered the bag the next day. This time I wait over an hour (mind you, I am the first person in line) to even begin the process. So, the next day I call the airport (the suitcase is full of christmas presents for my family, so Im anxious). they tell me “we got it, gonna drop it off”, so to make it even easier I make sure they have my phone number and I sit at my parent's house and wait for the phone all day (we are up to 2 mostly wasted days in my one week a year that my family is all together) since I want to have gifts for everyone, not to mention more that one pair of boxers for the week. No call, no bag. So, Im peeved and I call the 800 number we all know is worthless. A real sweet lady (SURE) named Rebecca informs me my case is “open” and thanks for flying US Airways. WHAT??? So, I stop her from hanging up and tell her that 1) they said my bag was located and would be there today and now the airport folks are no longer answering the phone and 2) I need a little more than “its open” to go on here. She says “Open means there is an open file obviously and thank you for flying US Airways”. I ask what can be done, she says nothing. So, I blurt out that while I understand how they cant move 1 bag on a non-stop flight, I dont understand why they need to pretend they are going to deliver it when they wont. Response “OK, well, thanks for your call”. I thanked her for making my $1,000 plus flight horrible and she said “You're welcome” and hung up. I get that I shouldnt have taken out my frustration on her and sarcastically thanked her, but couldnt these people act like they care? Do they not understand that everyone would be happier if they even pretended to care about the customers at least 1/10th as much as when their next smoking break or something is? US Airways is not only the worst airline, it is the worst single company I have ever done business with. They will not be getting another penny from me ever, thats about$ 6,000 a year at least…and all they had to do to keep it coming in was to be civil and honest. Continental and Delta have both been decent, and I will drive the extra 45 minutes to another airport that they have more flights out of in the future just to avoid Useless Airways.

Reply
December 23, 2008

CHASMAN

US Airways at it again…I finally gave up and got the Better Business Bureau involved. I encourage everyone else to do so. They have lost my one bag on 3 straight non-stop flights. No connectors or anything, could it be that hard? The first 2 times, they were actually okay about it and delivered the bag the next day. This time I wait over an hour (mind you, I am the first person in line) to even begin the process. So, the next day I call the airport (the suitcase is full of christmas presents for my family, so Im anxious). they tell me “we got it, gonna drop it off”, so to make it even easier I make sure they have my phone number and I sit at my parent's house and wait for the phone all day (we are up to 2 mostly wasted days in my one week a year that my family is all together) since I want to have gifts for everyone, not to mention more that one pair of boxers for the week. No call, no bag. So, Im peeved and I call the 800 number we all know is worthless. A real sweet lady (SURE) named Rebecca informs me my case is “open” and thanks for flying US Airways. WHAT??? So, I stop her from hanging up and tell her that 1) they said my bag was located and would be there today and now the airport folks are no longer answering the phone and 2) I need a little more than “its open” to go on here. She says “Open means there is an open file obviously and thank you for flying US Airways”. I ask what can be done, she says nothing. So, I blurt out that while I understand how they cant move 1 bag on a non-stop flight, I dont understand why they need to pretend they are going to deliver it when they wont. Response “OK, well, thanks for your call”. I thanked her for making my $1,000 plus flight horrible and she said “You're welcome” and hung up. I get that I shouldnt have taken out my frustration on her and sarcastically thanked her, but couldnt these people act like they care? Do they not understand that everyone would be happier if they even pretended to care about the customers at least 1/10th as much as when their next smoking break or something is? US Airways is not only the worst airline, it is the worst single company I have ever done business with. They will not be getting another penny from me ever, thats about$ 6,000 a year at least…and all they had to do to keep it coming in was to be civil and honest. Continental and Delta have both been decent, and I will drive the extra 45 minutes to another airport that they have more flights out of in the future just to avoid Useless Airways.

Reply
December 23, 2008

CHASMAN

US Airways at it again…I finally gave up and got the Better Business Bureau involved. I encourage everyone else to do so. They have lost my one bag on 3 straight non-stop flights. No connectors or anything, could it be that hard? The first 2 times, they were actually okay about it and delivered the bag the next day. This time I wait over an hour (mind you, I am the first person in line) to even begin the process. So, the next day I call the airport (the suitcase is full of christmas presents for my family, so Im anxious). they tell me “we got it, gonna drop it off”, so to make it even easier I make sure they have my phone number and I sit at my parent's house and wait for the phone all day (we are up to 2 mostly wasted days in my one week a year that my family is all together) since I want to have gifts for everyone, not to mention more that one pair of boxers for the week. No call, no bag. So, Im peeved and I call the 800 number we all know is worthless. A real sweet lady (SURE) named Rebecca informs me my case is “open” and thanks for flying US Airways. WHAT??? So, I stop her from hanging up and tell her that 1) they said my bag was located and would be there today and now the airport folks are no longer answering the phone and 2) I need a little more than “its open” to go on here. She says “Open means there is an open file obviously and thank you for flying US Airways”. I ask what can be done, she says nothing. So, I blurt out that while I understand how they cant move 1 bag on a non-stop flight, I dont understand why they need to pretend they are going to deliver it when they wont. Response “OK, well, thanks for your call”. I thanked her for making my $1,000 plus flight horrible and she said “You're welcome” and hung up. I get that I shouldnt have taken out my frustration on her and sarcastically thanked her, but couldnt these people act like they care? Do they not understand that everyone would be happier if they even pretended to care about the customers at least 1/10th as much as when their next smoking break or something is? US Airways is not only the worst airline, it is the worst single company I have ever done business with. They will not be getting another penny from me ever, thats about$ 6,000 a year at least…and all they had to do to keep it coming in was to be civil and honest. Continental and Delta have both been decent, and I will drive the extra 45 minutes to another airport that they have more flights out of in the future just to avoid Useless Airways.

Reply
December 23, 2008

CHASMAN

US Airways at it again…I finally gave up and got the Better Business Bureau involved. I encourage everyone else to do so. They have lost my one bag on 3 straight non-stop flights. No connectors or anything, could it be that hard? The first 2 times, they were actually okay about it and delivered the bag the next day. This time I wait over an hour (mind you, I am the first person in line) to even begin the process. So, the next day I call the airport (the suitcase is full of christmas presents for my family, so Im anxious). they tell me “we got it, gonna drop it off”, so to make it even easier I make sure they have my phone number and I sit at my parent's house and wait for the phone all day (we are up to 2 mostly wasted days in my one week a year that my family is all together) since I want to have gifts for everyone, not to mention more that one pair of boxers for the week. No call, no bag. So, Im peeved and I call the 800 number we all know is worthless. A real sweet lady (SURE) named Rebecca informs me my case is “open” and thanks for flying US Airways. WHAT??? So, I stop her from hanging up and tell her that 1) they said my bag was located and would be there today and now the airport folks are no longer answering the phone and 2) I need a little more than “its open” to go on here. She says “Open means there is an open file obviously and thank you for flying US Airways”. I ask what can be done, she says nothing. So, I blurt out that while I understand how they cant move 1 bag on a non-stop flight, I dont understand why they need to pretend they are going to deliver it when they wont. Response “OK, well, thanks for your call”. I thanked her for making my $1,000 plus flight horrible and she said “You're welcome” and hung up. I get that I shouldnt have taken out my frustration on her and sarcastically thanked her, but couldnt these people act like they care? Do they not understand that everyone would be happier if they even pretended to care about the customers at least 1/10th as much as when their next smoking break or something is? US Airways is not only the worst airline, it is the worst single company I have ever done business with. They will not be getting another penny from me ever, thats about$ 6,000 a year at least…and all they had to do to keep it coming in was to be civil and honest. Continental and Delta have both been decent, and I will drive the extra 45 minutes to another airport that they have more flights out of in the future just to avoid Useless Airways.

Reply
December 23, 2008

CHASMAN

US Airways at it again…I finally gave up and got the Better Business Bureau involved. I encourage everyone else to do so. They have lost my one bag on 3 straight non-stop flights. No connectors or anything, could it be that hard? The first 2 times, they were actually okay about it and delivered the bag the next day. This time I wait over an hour (mind you, I am the first person in line) to even begin the process. So, the next day I call the airport (the suitcase is full of christmas presents for my family, so Im anxious). they tell me “we got it, gonna drop it off”, so to make it even easier I make sure they have my phone number and I sit at my parent's house and wait for the phone all day (we are up to 2 mostly wasted days in my one week a year that my family is all together) since I want to have gifts for everyone, not to mention more that one pair of boxers for the week. No call, no bag. So, Im peeved and I call the 800 number we all know is worthless. A real sweet lady (SURE) named Rebecca informs me my case is “open” and thanks for flying US Airways. WHAT??? So, I stop her from hanging up and tell her that 1) they said my bag was located and would be there today and now the airport folks are no longer answering the phone and 2) I need a little more than “its open” to go on here. She says “Open means there is an open file obviously and thank you for flying US Airways”. I ask what can be done, she says nothing. So, I blurt out that while I understand how they cant move 1 bag on a non-stop flight, I dont understand why they need to pretend they are going to deliver it when they wont. Response “OK, well, thanks for your call”. I thanked her for making my $1,000 plus flight horrible and she said “You're welcome” and hung up. I get that I shouldnt have taken out my frustration on her and sarcastically thanked her, but couldnt these people act like they care? Do they not understand that everyone would be happier if they even pretended to care about the customers at least 1/10th as much as when their next smoking break or something is? US Airways is not only the worst airline, it is the worst single company I have ever done business with. They will not be getting another penny from me ever, thats about$ 6,000 a year at least…and all they had to do to keep it coming in was to be civil and honest. Continental and Delta have both been decent, and I will drive the extra 45 minutes to another airport that they have more flights out of in the future just to avoid Useless Airways.

Reply
December 23, 2008

CHASMAN

US Airways at it again…I finally gave up and got the Better Business Bureau involved. I encourage everyone else to do so. They have lost my one bag on 3 straight non-stop flights. No connectors or anything, could it be that hard? The first 2 times, they were actually okay about it and delivered the bag the next day. This time I wait over an hour (mind you, I am the first person in line) to even begin the process. So, the next day I call the airport (the suitcase is full of christmas presents for my family, so Im anxious). they tell me “we got it, gonna drop it off”, so to make it even easier I make sure they have my phone number and I sit at my parent's house and wait for the phone all day (we are up to 2 mostly wasted days in my one week a year that my family is all together) since I want to have gifts for everyone, not to mention more that one pair of boxers for the week. No call, no bag. So, Im peeved and I call the 800 number we all know is worthless. A real sweet lady (SURE) named Rebecca informs me my case is “open” and thanks for flying US Airways. WHAT??? So, I stop her from hanging up and tell her that 1) they said my bag was located and would be there today and now the airport folks are no longer answering the phone and 2) I need a little more than “its open” to go on here. She says “Open means there is an open file obviously and thank you for flying US Airways”. I ask what can be done, she says nothing. So, I blurt out that while I understand how they cant move 1 bag on a non-stop flight, I dont understand why they need to pretend they are going to deliver it when they wont. Response “OK, well, thanks for your call”. I thanked her for making my $1,000 plus flight horrible and she said “You're welcome” and hung up. I get that I shouldnt have taken out my frustration on her and sarcastically thanked her, but couldnt these people act like they care? Do they not understand that everyone would be happier if they even pretended to care about the customers at least 1/10th as much as when their next smoking break or something is? US Airways is not only the worst airline, it is the worst single company I have ever done business with. They will not be getting another penny from me ever, thats about$ 6,000 a year at least…and all they had to do to keep it coming in was to be civil and honest. Continental and Delta have both been decent, and I will drive the extra 45 minutes to another airport that they have more flights out of in the future just to avoid Useless Airways.

Reply
December 23, 2008

CHASMAN

US Airways at it again…I finally gave up and got the Better Business Bureau involved. I encourage everyone else to do so. They have lost my one bag on 3 straight non-stop flights. No connectors or anything, could it be that hard? The first 2 times, they were actually okay about it and delivered the bag the next day. This time I wait over an hour (mind you, I am the first person in line) to even begin the process. So, the next day I call the airport (the suitcase is full of christmas presents for my family, so Im anxious). they tell me “we got it, gonna drop it off”, so to make it even easier I make sure they have my phone number and I sit at my parent's house and wait for the phone all day (we are up to 2 mostly wasted days in my one week a year that my family is all together) since I want to have gifts for everyone, not to mention more that one pair of boxers for the week. No call, no bag. So, Im peeved and I call the 800 number we all know is worthless. A real sweet lady (SURE) named Rebecca informs me my case is “open” and thanks for flying US Airways. WHAT??? So, I stop her from hanging up and tell her that 1) they said my bag was located and would be there today and now the airport folks are no longer answering the phone and 2) I need a little more than “its open” to go on here. She says “Open means there is an open file obviously and thank you for flying US Airways”. I ask what can be done, she says nothing. So, I blurt out that while I understand how they cant move 1 bag on a non-stop flight, I dont understand why they need to pretend they are going to deliver it when they wont. Response “OK, well, thanks for your call”. I thanked her for making my $1,000 plus flight horrible and she said “You're welcome” and hung up. I get that I shouldnt have taken out my frustration on her and sarcastically thanked her, but couldnt these people act like they care? Do they not understand that everyone would be happier if they even pretended to care about the customers at least 1/10th as much as when their next smoking break or something is? US Airways is not only the worst airline, it is the worst single company I have ever done business with. They will not be getting another penny from me ever, thats about$ 6,000 a year at least…and all they had to do to keep it coming in was to be civil and honest. Continental and Delta have both been decent, and I will drive the extra 45 minutes to another airport that they have more flights out of in the future just to avoid Useless Airways.

Reply
December 23, 2008

CHASMAN

US Airways at it again…I finally gave up and got the Better Business Bureau involved. I encourage everyone else to do so. They have lost my one bag on 3 straight non-stop flights. No connectors or anything, could it be that hard? The first 2 times, they were actually okay about it and delivered the bag the next day. This time I wait over an hour (mind you, I am the first person in line) to even begin the process. So, the next day I call the airport (the suitcase is full of christmas presents for my family, so Im anxious). they tell me “we got it, gonna drop it off”, so to make it even easier I make sure they have my phone number and I sit at my parent's house and wait for the phone all day (we are up to 2 mostly wasted days in my one week a year that my family is all together) since I want to have gifts for everyone, not to mention more that one pair of boxers for the week. No call, no bag. So, Im peeved and I call the 800 number we all know is worthless. A real sweet lady (SURE) named Rebecca informs me my case is “open” and thanks for flying US Airways. WHAT??? So, I stop her from hanging up and tell her that 1) they said my bag was located and would be there today and now the airport folks are no longer answering the phone and 2) I need a little more than “its open” to go on here. She says “Open means there is an open file obviously and thank you for flying US Airways”. I ask what can be done, she says nothing. So, I blurt out that while I understand how they cant move 1 bag on a non-stop flight, I dont understand why they need to pretend they are going to deliver it when they wont. Response “OK, well, thanks for your call”. I thanked her for making my $1,000 plus flight horrible and she said “You're welcome” and hung up. I get that I shouldnt have taken out my frustration on her and sarcastically thanked her, but couldnt these people act like they care? Do they not understand that everyone would be happier if they even pretended to care about the customers at least 1/10th as much as when their next smoking break or something is? US Airways is not only the worst airline, it is the worst single company I have ever done business with. They will not be getting another penny from me ever, thats about$ 6,000 a year at least…and all they had to do to keep it coming in was to be civil and honest. Continental and Delta have both been decent, and I will drive the extra 45 minutes to another airport that they have more flights out of in the future just to avoid Useless Airways.

Reply
December 24, 2008

CHASMAN

US Airways at it again…I finally gave up and got the Better Business Bureau involved. I encourage everyone else to do so. They have lost my one bag on 3 straight non-stop flights. No connectors or anything, could it be that hard? The first 2 times, they were actually okay about it and delivered the bag the next day. This time I wait over an hour (mind you, I am the first person in line) to even begin the process. So, the next day I call the airport (the suitcase is full of christmas presents for my family, so Im anxious). they tell me “we got it, gonna drop it off”, so to make it even easier I make sure they have my phone number and I sit at my parent’s house and wait for the phone all day (we are up to 2 mostly wasted days in my one week a year that my family is all together) since I want to have gifts for everyone, not to mention more that one pair of boxers for the week. No call, no bag. So, Im peeved and I call the 800 number we all know is worthless. A real sweet lady (SURE) named Rebecca informs me my case is “open” and thanks for flying US Airways. WHAT??? So, I stop her from hanging up and tell her that 1) they said my bag was located and would be there today and now the airport folks are no longer answering the phone and 2) I need a little more than “its open” to go on here. She says “Open means there is an open file obviously and thank you for flying US Airways”. I ask what can be done, she says nothing. So, I blurt out that while I understand how they cant move 1 bag on a non-stop flight, I dont understand why they need to pretend they are going to deliver it when they wont. Response “OK, well, thanks for your call”. I thanked her for making my $1,000 plus flight horrible and she said “You’re welcome” and hung up. I get that I shouldnt have taken out my frustration on her and sarcastically thanked her, but couldnt these people act like they care? Do they not understand that everyone would be happier if they even pretended to care about the customers at least 1/10th as much as when their next smoking break or something is? US Airways is not only the worst airline, it is the worst single company I have ever done business with. They will not be getting another penny from me ever, thats about$ 6,000 a year at least…and all they had to do to keep it coming in was to be civil and honest. Continental and Delta have both been decent, and I will drive the extra 45 minutes to another airport that they have more flights out of in the future just to avoid Useless Airways.

Reply
January 1, 2009

GREG KUZMICKI

OUR FLIGHT FROM SF TO PHOENIX WAS LATE BY 4 HOURS SO WE MISSED CONNECTING FLIGHT TO CANCUN ON DEC 22, 08.
NEXT DAY WE WERE ON THE PLANE AND BEFORE TAKEOFF EVERYONE HAD TO DEPLANE, PROBLEM WITH AIR PESSURE. AFTER WAITING 4HRS.WE WERE TOLD EVERYTHING WAS FIXED, AGAIN ALL PASSENGERS WERE IN AND 45 MINUTES LATER IT WAS THE SAME STORY. AFTER BEING ON THE PLANE FOR 2HR WE WERE TOLD TO GET OUT AGAIN. AFTER WAITING AT THE GATE AREA THEY OFFERED EVERYONE $5 FOOD VOUCHERS. PLEASE BELIVE ME I SWEAR ON MY TWO YOUNG CHILDREN. AFTER 2 MORE HOURS THE FLIGHT WAS CANCELLED. BACK TO THE HOTEL AGAIN FOR 2ND NIGHT. TO ADD MORE INSULT THE BUS SHUTTLE DRIVER LOCKED HIS KEY INSIDE AND WE HAD TO WAIT FOR AAA TO OPEN THE VAN. NEXT 3RD. DAY WE LEFT FOR CANCUN 1HR. LATE ON A DIFFERENT US AIR PLANE. FLIGHT 315 FROM HELL. WE WERE THE LUCKY ONES WE HAD 10 DAYS AT A RESORT SO WE STILL HAD 7 GOOD DAYS, BUT THERE WERE FAMILIES WITH SMALL KIDS GOING FOR 5 DAYS SO IT WAS 3 DAYS IN PHONIX AND 1 DAY IN CANCUN, ONE DAY TO RETURN. WHEN WE GOT TO THE RESORT WE WERE TOLD THEY GAVE OUR ROOM TO SOMEONE ELSE AND IN THE TIME THEY WERE RESOLVING MY ISSUES I WAS APPROACHED BY A HOTEL REPRESENTATIVE WHO WAS TRYING TO HELP US BUT HE WAS A CLOSET KGB TYPE TIME SHARE AGENT.
THE RESORT NAME IS HOTEL MARINA EL CID IN RIVIERA MAYA, WE GOT IT THROUGH COSTCO TRAVEL, POOL WAS HUGE BUT ONLY 3 TO 4 FT DEEP.
BUT OVERALL IT WAS A NICE PLACE, BUT THERE ARE BETTER.

Reply
January 1, 2009

GREG KUZMICKI

OUR FLIGHT FROM SF TO PHOENIX WAS LATE BY 4 HOURS SO WE MISSED CONNECTING FLIGHT TO CANCUN ON DEC 22, 08.
NEXT DAY WE WERE ON THE PLANE AND BEFORE TAKEOFF EVERYONE HAD TO DEPLANE, PROBLEM WITH AIR PESSURE. AFTER WAITING 4HRS.WE WERE TOLD EVERYTHING WAS FIXED, AGAIN ALL PASSENGERS WERE IN AND 45 MINUTES LATER IT WAS THE SAME STORY. AFTER BEING ON THE PLANE FOR 2HR WE WERE TOLD TO GET OUT AGAIN. AFTER WAITING AT THE GATE AREA THEY OFFERED EVERYONE $5 FOOD VOUCHERS. PLEASE BELIVE ME I SWEAR ON MY TWO YOUNG CHILDREN. AFTER 2 MORE HOURS THE FLIGHT WAS CANCELLED. BACK TO THE HOTEL AGAIN FOR 2ND NIGHT. TO ADD MORE INSULT THE BUS SHUTTLE DRIVER LOCKED HIS KEY INSIDE AND WE HAD TO WAIT FOR AAA TO OPEN THE VAN. NEXT 3RD. DAY WE LEFT FOR CANCUN 1HR. LATE ON A DIFFERENT US AIR PLANE. FLIGHT 315 FROM HELL. WE WERE THE LUCKY ONES WE HAD 10 DAYS AT A RESORT SO WE STILL HAD 7 GOOD DAYS, BUT THERE WERE FAMILIES WITH SMALL KIDS GOING FOR 5 DAYS SO IT WAS 3 DAYS IN PHONIX AND 1 DAY IN CANCUN, ONE DAY TO RETURN. WHEN WE GOT TO THE RESORT WE WERE TOLD THEY GAVE OUR ROOM TO SOMEONE ELSE AND IN THE TIME THEY WERE RESOLVING MY ISSUES I WAS APPROACHED BY A HOTEL REPRESENTATIVE WHO WAS TRYING TO HELP US BUT HE WAS A CLOSET KGB TYPE TIME SHARE AGENT.
THE RESORT NAME IS HOTEL MARINA EL CID IN RIVIERA MAYA, WE GOT IT THROUGH COSTCO TRAVEL, POOL WAS HUGE BUT ONLY 3 TO 4 FT DEEP.
BUT OVERALL IT WAS A NICE PLACE, BUT THERE ARE BETTER.

Reply
January 1, 2009

GREG KUZMICKI

OUR FLIGHT FROM SF TO PHOENIX WAS LATE BY 4 HOURS SO WE MISSED CONNECTING FLIGHT TO CANCUN ON DEC 22, 08.
NEXT DAY WE WERE ON THE PLANE AND BEFORE TAKEOFF EVERYONE HAD TO DEPLANE, PROBLEM WITH AIR PESSURE. AFTER WAITING 4HRS.WE WERE TOLD EVERYTHING WAS FIXED, AGAIN ALL PASSENGERS WERE IN AND 45 MINUTES LATER IT WAS THE SAME STORY. AFTER BEING ON THE PLANE FOR 2HR WE WERE TOLD TO GET OUT AGAIN. AFTER WAITING AT THE GATE AREA THEY OFFERED EVERYONE $5 FOOD VOUCHERS. PLEASE BELIVE ME I SWEAR ON MY TWO YOUNG CHILDREN. AFTER 2 MORE HOURS THE FLIGHT WAS CANCELLED. BACK TO THE HOTEL AGAIN FOR 2ND NIGHT. TO ADD MORE INSULT THE BUS SHUTTLE DRIVER LOCKED HIS KEY INSIDE AND WE HAD TO WAIT FOR AAA TO OPEN THE VAN. NEXT 3RD. DAY WE LEFT FOR CANCUN 1HR. LATE ON A DIFFERENT US AIR PLANE. FLIGHT 315 FROM HELL. WE WERE THE LUCKY ONES WE HAD 10 DAYS AT A RESORT SO WE STILL HAD 7 GOOD DAYS, BUT THERE WERE FAMILIES WITH SMALL KIDS GOING FOR 5 DAYS SO IT WAS 3 DAYS IN PHONIX AND 1 DAY IN CANCUN, ONE DAY TO RETURN. WHEN WE GOT TO THE RESORT WE WERE TOLD THEY GAVE OUR ROOM TO SOMEONE ELSE AND IN THE TIME THEY WERE RESOLVING MY ISSUES I WAS APPROACHED BY A HOTEL REPRESENTATIVE WHO WAS TRYING TO HELP US BUT HE WAS A CLOSET KGB TYPE TIME SHARE AGENT.
THE RESORT NAME IS HOTEL MARINA EL CID IN RIVIERA MAYA, WE GOT IT THROUGH COSTCO TRAVEL, POOL WAS HUGE BUT ONLY 3 TO 4 FT DEEP.
BUT OVERALL IT WAS A NICE PLACE, BUT THERE ARE BETTER.

Reply
January 1, 2009

GREG KUZMICKI

OUR FLIGHT FROM SF TO PHOENIX WAS LATE BY 4 HOURS SO WE MISSED CONNECTING FLIGHT TO CANCUN ON DEC 22, 08.
NEXT DAY WE WERE ON THE PLANE AND BEFORE TAKEOFF EVERYONE HAD TO DEPLANE, PROBLEM WITH AIR PESSURE. AFTER WAITING 4HRS.WE WERE TOLD EVERYTHING WAS FIXED, AGAIN ALL PASSENGERS WERE IN AND 45 MINUTES LATER IT WAS THE SAME STORY. AFTER BEING ON THE PLANE FOR 2HR WE WERE TOLD TO GET OUT AGAIN. AFTER WAITING AT THE GATE AREA THEY OFFERED EVERYONE $5 FOOD VOUCHERS. PLEASE BELIVE ME I SWEAR ON MY TWO YOUNG CHILDREN. AFTER 2 MORE HOURS THE FLIGHT WAS CANCELLED. BACK TO THE HOTEL AGAIN FOR 2ND NIGHT. TO ADD MORE INSULT THE BUS SHUTTLE DRIVER LOCKED HIS KEY INSIDE AND WE HAD TO WAIT FOR AAA TO OPEN THE VAN. NEXT 3RD. DAY WE LEFT FOR CANCUN 1HR. LATE ON A DIFFERENT US AIR PLANE. FLIGHT 315 FROM HELL. WE WERE THE LUCKY ONES WE HAD 10 DAYS AT A RESORT SO WE STILL HAD 7 GOOD DAYS, BUT THERE WERE FAMILIES WITH SMALL KIDS GOING FOR 5 DAYS SO IT WAS 3 DAYS IN PHONIX AND 1 DAY IN CANCUN, ONE DAY TO RETURN. WHEN WE GOT TO THE RESORT WE WERE TOLD THEY GAVE OUR ROOM TO SOMEONE ELSE AND IN THE TIME THEY WERE RESOLVING MY ISSUES I WAS APPROACHED BY A HOTEL REPRESENTATIVE WHO WAS TRYING TO HELP US BUT HE WAS A CLOSET KGB TYPE TIME SHARE AGENT.
THE RESORT NAME IS HOTEL MARINA EL CID IN RIVIERA MAYA, WE GOT IT THROUGH COSTCO TRAVEL, POOL WAS HUGE BUT ONLY 3 TO 4 FT DEEP.
BUT OVERALL IT WAS A NICE PLACE, BUT THERE ARE BETTER.

Reply
January 1, 2009

GREG KUZMICKI

OUR FLIGHT FROM SF TO PHOENIX WAS LATE BY 4 HOURS SO WE MISSED CONNECTING FLIGHT TO CANCUN ON DEC 22, 08.
NEXT DAY WE WERE ON THE PLANE AND BEFORE TAKEOFF EVERYONE HAD TO DEPLANE, PROBLEM WITH AIR PESSURE. AFTER WAITING 4HRS.WE WERE TOLD EVERYTHING WAS FIXED, AGAIN ALL PASSENGERS WERE IN AND 45 MINUTES LATER IT WAS THE SAME STORY. AFTER BEING ON THE PLANE FOR 2HR WE WERE TOLD TO GET OUT AGAIN. AFTER WAITING AT THE GATE AREA THEY OFFERED EVERYONE $5 FOOD VOUCHERS. PLEASE BELIVE ME I SWEAR ON MY TWO YOUNG CHILDREN. AFTER 2 MORE HOURS THE FLIGHT WAS CANCELLED. BACK TO THE HOTEL AGAIN FOR 2ND NIGHT. TO ADD MORE INSULT THE BUS SHUTTLE DRIVER LOCKED HIS KEY INSIDE AND WE HAD TO WAIT FOR AAA TO OPEN THE VAN. NEXT 3RD. DAY WE LEFT FOR CANCUN 1HR. LATE ON A DIFFERENT US AIR PLANE. FLIGHT 315 FROM HELL. WE WERE THE LUCKY ONES WE HAD 10 DAYS AT A RESORT SO WE STILL HAD 7 GOOD DAYS, BUT THERE WERE FAMILIES WITH SMALL KIDS GOING FOR 5 DAYS SO IT WAS 3 DAYS IN PHONIX AND 1 DAY IN CANCUN, ONE DAY TO RETURN. WHEN WE GOT TO THE RESORT WE WERE TOLD THEY GAVE OUR ROOM TO SOMEONE ELSE AND IN THE TIME THEY WERE RESOLVING MY ISSUES I WAS APPROACHED BY A HOTEL REPRESENTATIVE WHO WAS TRYING TO HELP US BUT HE WAS A CLOSET KGB TYPE TIME SHARE AGENT.
THE RESORT NAME IS HOTEL MARINA EL CID IN RIVIERA MAYA, WE GOT IT THROUGH COSTCO TRAVEL, POOL WAS HUGE BUT ONLY 3 TO 4 FT DEEP.
BUT OVERALL IT WAS A NICE PLACE, BUT THERE ARE BETTER.

Reply
January 1, 2009

GREG KUZMICKI

OUR FLIGHT FROM SF TO PHOENIX WAS LATE BY 4 HOURS SO WE MISSED CONNECTING FLIGHT TO CANCUN ON DEC 22, 08.
NEXT DAY WE WERE ON THE PLANE AND BEFORE TAKEOFF EVERYONE HAD TO DEPLANE, PROBLEM WITH AIR PESSURE. AFTER WAITING 4HRS.WE WERE TOLD EVERYTHING WAS FIXED, AGAIN ALL PASSENGERS WERE IN AND 45 MINUTES LATER IT WAS THE SAME STORY. AFTER BEING ON THE PLANE FOR 2HR WE WERE TOLD TO GET OUT AGAIN. AFTER WAITING AT THE GATE AREA THEY OFFERED EVERYONE $5 FOOD VOUCHERS. PLEASE BELIVE ME I SWEAR ON MY TWO YOUNG CHILDREN. AFTER 2 MORE HOURS THE FLIGHT WAS CANCELLED. BACK TO THE HOTEL AGAIN FOR 2ND NIGHT. TO ADD MORE INSULT THE BUS SHUTTLE DRIVER LOCKED HIS KEY INSIDE AND WE HAD TO WAIT FOR AAA TO OPEN THE VAN. NEXT 3RD. DAY WE LEFT FOR CANCUN 1HR. LATE ON A DIFFERENT US AIR PLANE. FLIGHT 315 FROM HELL. WE WERE THE LUCKY ONES WE HAD 10 DAYS AT A RESORT SO WE STILL HAD 7 GOOD DAYS, BUT THERE WERE FAMILIES WITH SMALL KIDS GOING FOR 5 DAYS SO IT WAS 3 DAYS IN PHONIX AND 1 DAY IN CANCUN, ONE DAY TO RETURN. WHEN WE GOT TO THE RESORT WE WERE TOLD THEY GAVE OUR ROOM TO SOMEONE ELSE AND IN THE TIME THEY WERE RESOLVING MY ISSUES I WAS APPROACHED BY A HOTEL REPRESENTATIVE WHO WAS TRYING TO HELP US BUT HE WAS A CLOSET KGB TYPE TIME SHARE AGENT.
THE RESORT NAME IS HOTEL MARINA EL CID IN RIVIERA MAYA, WE GOT IT THROUGH COSTCO TRAVEL, POOL WAS HUGE BUT ONLY 3 TO 4 FT DEEP.
BUT OVERALL IT WAS A NICE PLACE, BUT THERE ARE BETTER.

Reply
January 1, 2009

GREG KUZMICKI

OUR FLIGHT FROM SF TO PHOENIX WAS LATE BY 4 HOURS SO WE MISSED CONNECTING FLIGHT TO CANCUN ON DEC 22, 08.
NEXT DAY WE WERE ON THE PLANE AND BEFORE TAKEOFF EVERYONE HAD TO DEPLANE, PROBLEM WITH AIR PESSURE. AFTER WAITING 4HRS.WE WERE TOLD EVERYTHING WAS FIXED, AGAIN ALL PASSENGERS WERE IN AND 45 MINUTES LATER IT WAS THE SAME STORY. AFTER BEING ON THE PLANE FOR 2HR WE WERE TOLD TO GET OUT AGAIN. AFTER WAITING AT THE GATE AREA THEY OFFERED EVERYONE $5 FOOD VOUCHERS. PLEASE BELIVE ME I SWEAR ON MY TWO YOUNG CHILDREN. AFTER 2 MORE HOURS THE FLIGHT WAS CANCELLED. BACK TO THE HOTEL AGAIN FOR 2ND NIGHT. TO ADD MORE INSULT THE BUS SHUTTLE DRIVER LOCKED HIS KEY INSIDE AND WE HAD TO WAIT FOR AAA TO OPEN THE VAN. NEXT 3RD. DAY WE LEFT FOR CANCUN 1HR. LATE ON A DIFFERENT US AIR PLANE. FLIGHT 315 FROM HELL. WE WERE THE LUCKY ONES WE HAD 10 DAYS AT A RESORT SO WE STILL HAD 7 GOOD DAYS, BUT THERE WERE FAMILIES WITH SMALL KIDS GOING FOR 5 DAYS SO IT WAS 3 DAYS IN PHONIX AND 1 DAY IN CANCUN, ONE DAY TO RETURN. WHEN WE GOT TO THE RESORT WE WERE TOLD THEY GAVE OUR ROOM TO SOMEONE ELSE AND IN THE TIME THEY WERE RESOLVING MY ISSUES I WAS APPROACHED BY A HOTEL REPRESENTATIVE WHO WAS TRYING TO HELP US BUT HE WAS A CLOSET KGB TYPE TIME SHARE AGENT.
THE RESORT NAME IS HOTEL MARINA EL CID IN RIVIERA MAYA, WE GOT IT THROUGH COSTCO TRAVEL, POOL WAS HUGE BUT ONLY 3 TO 4 FT DEEP.
BUT OVERALL IT WAS A NICE PLACE, BUT THERE ARE BETTER.

Reply
January 1, 2009

GREG KUZMICKI

OUR FLIGHT FROM SF TO PHOENIX WAS LATE BY 4 HOURS SO WE MISSED CONNECTING FLIGHT TO CANCUN ON DEC 22, 08.
NEXT DAY WE WERE ON THE PLANE AND BEFORE TAKEOFF EVERYONE HAD TO DEPLANE, PROBLEM WITH AIR PESSURE. AFTER WAITING 4HRS.WE WERE TOLD EVERYTHING WAS FIXED, AGAIN ALL PASSENGERS WERE IN AND 45 MINUTES LATER IT WAS THE SAME STORY. AFTER BEING ON THE PLANE FOR 2HR WE WERE TOLD TO GET OUT AGAIN. AFTER WAITING AT THE GATE AREA THEY OFFERED EVERYONE $5 FOOD VOUCHERS. PLEASE BELIVE ME I SWEAR ON MY TWO YOUNG CHILDREN. AFTER 2 MORE HOURS THE FLIGHT WAS CANCELLED. BACK TO THE HOTEL AGAIN FOR 2ND NIGHT. TO ADD MORE INSULT THE BUS SHUTTLE DRIVER LOCKED HIS KEY INSIDE AND WE HAD TO WAIT FOR AAA TO OPEN THE VAN. NEXT 3RD. DAY WE LEFT FOR CANCUN 1HR. LATE ON A DIFFERENT US AIR PLANE. FLIGHT 315 FROM HELL. WE WERE THE LUCKY ONES WE HAD 10 DAYS AT A RESORT SO WE STILL HAD 7 GOOD DAYS, BUT THERE WERE FAMILIES WITH SMALL KIDS GOING FOR 5 DAYS SO IT WAS 3 DAYS IN PHONIX AND 1 DAY IN CANCUN, ONE DAY TO RETURN. WHEN WE GOT TO THE RESORT WE WERE TOLD THEY GAVE OUR ROOM TO SOMEONE ELSE AND IN THE TIME THEY WERE RESOLVING MY ISSUES I WAS APPROACHED BY A HOTEL REPRESENTATIVE WHO WAS TRYING TO HELP US BUT HE WAS A CLOSET KGB TYPE TIME SHARE AGENT.
THE RESORT NAME IS HOTEL MARINA EL CID IN RIVIERA MAYA, WE GOT IT THROUGH COSTCO TRAVEL, POOL WAS HUGE BUT ONLY 3 TO 4 FT DEEP.
BUT OVERALL IT WAS A NICE PLACE, BUT THERE ARE BETTER.

Reply
January 2, 2009

GREG KUZMICKI

OUR FLIGHT FROM SF TO PHOENIX WAS LATE BY 4 HOURS SO WE MISSED CONNECTING FLIGHT TO CANCUN ON DEC 22, 08.
NEXT DAY WE WERE ON THE PLANE AND BEFORE TAKEOFF EVERYONE HAD TO DEPLANE, PROBLEM WITH AIR PESSURE. AFTER WAITING 4HRS.WE WERE TOLD EVERYTHING WAS FIXED, AGAIN ALL PASSENGERS WERE IN AND 45 MINUTES LATER IT WAS THE SAME STORY. AFTER BEING ON THE PLANE FOR 2HR WE WERE TOLD TO GET OUT AGAIN. AFTER WAITING AT THE GATE AREA THEY OFFERED EVERYONE $5 FOOD VOUCHERS. PLEASE BELIVE ME I SWEAR ON MY TWO YOUNG CHILDREN. AFTER 2 MORE HOURS THE FLIGHT WAS CANCELLED. BACK TO THE HOTEL AGAIN FOR 2ND NIGHT. TO ADD MORE INSULT THE BUS SHUTTLE DRIVER LOCKED HIS KEY INSIDE AND WE HAD TO WAIT FOR AAA TO OPEN THE VAN. NEXT 3RD. DAY WE LEFT FOR CANCUN 1HR. LATE ON A DIFFERENT US AIR PLANE. FLIGHT 315 FROM HELL. WE WERE THE LUCKY ONES WE HAD 10 DAYS AT A RESORT SO WE STILL HAD 7 GOOD DAYS, BUT THERE WERE FAMILIES WITH SMALL KIDS GOING FOR 5 DAYS SO IT WAS 3 DAYS IN PHONIX AND 1 DAY IN CANCUN, ONE DAY TO RETURN. WHEN WE GOT TO THE RESORT WE WERE TOLD THEY GAVE OUR ROOM TO SOMEONE ELSE AND IN THE TIME THEY WERE RESOLVING MY ISSUES I WAS APPROACHED BY A HOTEL REPRESENTATIVE WHO WAS TRYING TO HELP US BUT HE WAS A CLOSET KGB TYPE TIME SHARE AGENT.
THE RESORT NAME IS HOTEL MARINA EL CID IN RIVIERA MAYA, WE GOT IT THROUGH COSTCO TRAVEL, POOL WAS HUGE BUT ONLY 3 TO 4 FT DEEP.
BUT OVERALL IT WAS A NICE PLACE, BUT THERE ARE BETTER.

Reply
January 4, 2009

Jerdie

I had the SAME experience at Denver International Airport today! I was booked on a 6:45 flight from Denver to Boston (for a 9am meeting tomorrow morning). It snowed last night and the roads were bad driving to the airport, I arrived there at 5:45. The lines both inside and out were long, and by the time I got to the front of the outside check in line, it was 6:02 and I was told I was being bumped off my flight. The outside check in guy was a rude &%@hole. Once I got to the gate, the gate agent was also, rude, surly and totally unhelpful. Long story short, I am re-booked on a flight TOMORROW, God knows where my luggage is right now. I have NEVER EVER EVER experienced service like this? I can't believe with all the negitive posts I've seen about US Air that they're still in business

Reply
January 4, 2009

Jerdie

I had the SAME experience at Denver International Airport today! I was booked on a 6:45 flight from Denver to Boston (for a 9am meeting tomorrow morning). It snowed last night and the roads were bad driving to the airport, I arrived there at 5:45. The lines both inside and out were long, and by the time I got to the front of the outside check in line, it was 6:02 and I was told I was being bumped off my flight. The outside check in guy was a rude &%@hole. Once I got to the gate, the gate agent was also, rude, surly and totally unhelpful. Long story short, I am re-booked on a flight TOMORROW, God knows where my luggage is right now. I have NEVER EVER EVER experienced service like this? I can't believe with all the negitive posts I've seen about US Air that they're still in business

Reply
January 4, 2009

Jerdie

I had the SAME experience at Denver International Airport today! I was booked on a 6:45 flight from Denver to Boston (for a 9am meeting tomorrow morning). It snowed last night and the roads were bad driving to the airport, I arrived there at 5:45. The lines both inside and out were long, and by the time I got to the front of the outside check in line, it was 6:02 and I was told I was being bumped off my flight. The outside check in guy was a rude &%@hole. Once I got to the gate, the gate agent was also, rude, surly and totally unhelpful. Long story short, I am re-booked on a flight TOMORROW, God knows where my luggage is right now. I have NEVER EVER EVER experienced service like this? I can't believe with all the negitive posts I've seen about US Air that they're still in business

Reply
January 4, 2009

Jerdie

I had the SAME experience at Denver International Airport today! I was booked on a 6:45 flight from Denver to Boston (for a 9am meeting tomorrow morning). It snowed last night and the roads were bad driving to the airport, I arrived there at 5:45. The lines both inside and out were long, and by the time I got to the front of the outside check in line, it was 6:02 and I was told I was being bumped off my flight. The outside check in guy was a rude &%@hole. Once I got to the gate, the gate agent was also, rude, surly and totally unhelpful. Long story short, I am re-booked on a flight TOMORROW, God knows where my luggage is right now. I have NEVER EVER EVER experienced service like this? I can't believe with all the negitive posts I've seen about US Air that they're still in business

Reply
January 4, 2009

Jerdie

I had the SAME experience at Denver International Airport today! I was booked on a 6:45 flight from Denver to Boston (for a 9am meeting tomorrow morning). It snowed last night and the roads were bad driving to the airport, I arrived there at 5:45. The lines both inside and out were long, and by the time I got to the front of the outside check in line, it was 6:02 and I was told I was being bumped off my flight. The outside check in guy was a rude &%@hole. Once I got to the gate, the gate agent was also, rude, surly and totally unhelpful. Long story short, I am re-booked on a flight TOMORROW, God knows where my luggage is right now. I have NEVER EVER EVER experienced service like this? I can't believe with all the negitive posts I've seen about US Air that they're still in business

Reply
January 4, 2009

Jerdie

I had the SAME experience at Denver International Airport today! I was booked on a 6:45 flight from Denver to Boston (for a 9am meeting tomorrow morning). It snowed last night and the roads were bad driving to the airport, I arrived there at 5:45. The lines both inside and out were long, and by the time I got to the front of the outside check in line, it was 6:02 and I was told I was being bumped off my flight. The outside check in guy was a rude &%@hole. Once I got to the gate, the gate agent was also, rude, surly and totally unhelpful. Long story short, I am re-booked on a flight TOMORROW, God knows where my luggage is right now. I have NEVER EVER EVER experienced service like this? I can't believe with all the negitive posts I've seen about US Air that they're still in business

Reply
January 4, 2009

Jerdie

I had the SAME experience at Denver International Airport today! I was booked on a 6:45 flight from Denver to Boston (for a 9am meeting tomorrow morning). It snowed last night and the roads were bad driving to the airport, I arrived there at 5:45. The lines both inside and out were long, and by the time I got to the front of the outside check in line, it was 6:02 and I was told I was being bumped off my flight. The outside check in guy was a rude &%@hole. Once I got to the gate, the gate agent was also, rude, surly and totally unhelpful. Long story short, I am re-booked on a flight TOMORROW, God knows where my luggage is right now. I have NEVER EVER EVER experienced service like this? I can't believe with all the negitive posts I've seen about US Air that they're still in business

Reply
January 4, 2009

Jerdie

I had the SAME experience at Denver International Airport today! I was booked on a 6:45 flight from Denver to Boston (for a 9am meeting tomorrow morning). It snowed last night and the roads were bad driving to the airport, I arrived there at 5:45. The lines both inside and out were long, and by the time I got to the front of the outside check in line, it was 6:02 and I was told I was being bumped off my flight. The outside check in guy was a rude &%@hole. Once I got to the gate, the gate agent was also, rude, surly and totally unhelpful. Long story short, I am re-booked on a flight TOMORROW, God knows where my luggage is right now. I have NEVER EVER EVER experienced service like this? I can't believe with all the negitive posts I've seen about US Air that they're still in business

Reply
January 4, 2009

Jerdie

I had the SAME experience at Denver International Airport today! I was booked on a 6:45 flight from Denver to Boston (for a 9am meeting tomorrow morning). It snowed last night and the roads were bad driving to the airport, I arrived there at 5:45. The lines both inside and out were long, and by the time I got to the front of the outside check in line, it was 6:02 and I was told I was being bumped off my flight. The outside check in guy was a rude &%@hole. Once I got to the gate, the gate agent was also, rude, surly and totally unhelpful. Long story short, I am re-booked on a flight TOMORROW, God knows where my luggage is right now. I have NEVER EVER EVER experienced service like this? I can't believe with all the negitive posts I've seen about US Air that they're still in business

Reply
January 9, 2009

Rocco Sierra

I also feel your pain. I had a f***ing nightmare with US Airways that involved me spending my X-Mas in the Philly Airport (the worst) where the people there are soo rude, completely insensitive and unprofessional (One person specifically…her name is MARIBEL she's a fattish, hispanic woman with little spectacles, she works in the A gates). I am currently trying to get a hotel refund after a weather delay caused me to miss my connecting flight. And they didn't give me a hotel voucher after I specifically requested one. All they could do was give me 10 dollars off a 115 dollar room. They are ridiculous. Mother F***ers.

Reply
January 9, 2009

Rocco Sierra

I also feel your pain. I had a f***ing nightmare with US Airways that involved me spending my X-Mas in the Philly Airport (the worst) where the people there are soo rude, completely insensitive and unprofessional (One person specifically…her name is MARIBEL she's a fattish, hispanic woman with little spectacles, she works in the A gates). I am currently trying to get a hotel refund after a weather delay caused me to miss my connecting flight. And they didn't give me a hotel voucher after I specifically requested one. All they could do was give me 10 dollars off a 115 dollar room. They are ridiculous. Mother F***ers.

Reply
January 9, 2009

Rocco Sierra

I also feel your pain. I had a f***ing nightmare with US Airways that involved me spending my X-Mas in the Philly Airport (the worst) where the people there are soo rude, completely insensitive and unprofessional (One person specifically…her name is MARIBEL she's a fattish, hispanic woman with little spectacles, she works in the A gates). I am currently trying to get a hotel refund after a weather delay caused me to miss my connecting flight. And they didn't give me a hotel voucher after I specifically requested one. All they could do was give me 10 dollars off a 115 dollar room. They are ridiculous. Mother F***ers.

Reply
January 9, 2009

Rocco Sierra

I also feel your pain. I had a f***ing nightmare with US Airways that involved me spending my X-Mas in the Philly Airport (the worst) where the people there are soo rude, completely insensitive and unprofessional (One person specifically…her name is MARIBEL she's a fattish, hispanic woman with little spectacles, she works in the A gates). I am currently trying to get a hotel refund after a weather delay caused me to miss my connecting flight. And they didn't give me a hotel voucher after I specifically requested one. All they could do was give me 10 dollars off a 115 dollar room. They are ridiculous. Mother F***ers.

Reply
January 9, 2009

Rocco Sierra

I also feel your pain. I had a f***ing nightmare with US Airways that involved me spending my X-Mas in the Philly Airport (the worst) where the people there are soo rude, completely insensitive and unprofessional (One person specifically…her name is MARIBEL she's a fattish, hispanic woman with little spectacles, she works in the A gates). I am currently trying to get a hotel refund after a weather delay caused me to miss my connecting flight. And they didn't give me a hotel voucher after I specifically requested one. All they could do was give me 10 dollars off a 115 dollar room. They are ridiculous. Mother F***ers.

Reply
January 9, 2009

Rocco Sierra

I also feel your pain. I had a f***ing nightmare with US Airways that involved me spending my X-Mas in the Philly Airport (the worst) where the people there are soo rude, completely insensitive and unprofessional (One person specifically…her name is MARIBEL she's a fattish, hispanic woman with little spectacles, she works in the A gates). I am currently trying to get a hotel refund after a weather delay caused me to miss my connecting flight. And they didn't give me a hotel voucher after I specifically requested one. All they could do was give me 10 dollars off a 115 dollar room. They are ridiculous. Mother F***ers.

Reply
January 9, 2009

Rocco Sierra

I also feel your pain. I had a f***ing nightmare with US Airways that involved me spending my X-Mas in the Philly Airport (the worst) where the people there are soo rude, completely insensitive and unprofessional (One person specifically…her name is MARIBEL she's a fattish, hispanic woman with little spectacles, she works in the A gates). I am currently trying to get a hotel refund after a weather delay caused me to miss my connecting flight. And they didn't give me a hotel voucher after I specifically requested one. All they could do was give me 10 dollars off a 115 dollar room. They are ridiculous. Mother F***ers.

Reply
January 9, 2009

Rocco Sierra

I also feel your pain. I had a f***ing nightmare with US Airways that involved me spending my X-Mas in the Philly Airport (the worst) where the people there are soo rude, completely insensitive and unprofessional (One person specifically…her name is MARIBEL she's a fattish, hispanic woman with little spectacles, she works in the A gates). I am currently trying to get a hotel refund after a weather delay caused me to miss my connecting flight. And they didn't give me a hotel voucher after I specifically requested one. All they could do was give me 10 dollars off a 115 dollar room. They are ridiculous. Mother F***ers.

Reply
January 10, 2009

Rocco Sierra

I also feel your pain. I had a f***ing nightmare with US Airways that involved me spending my X-Mas in the Philly Airport (the worst) where the people there are soo rude, completely insensitive and unprofessional (One person specifically…her name is MARIBEL she's a fattish, hispanic woman with little spectacles, she works in the A gates). I am currently trying to get a hotel refund after a weather delay caused me to miss my connecting flight. And they didn't give me a hotel voucher after I specifically requested one. All they could do was give me 10 dollars off a 115 dollar room. They are ridiculous. Mother F***ers.

Reply
January 23, 2009

Mile

I'm suiting in a US Airways terminal in Charlotte NC. They made me 40 minutes late to arrive hete for transfer. I could have made the flight if they saw fit to hpld the connector for us for 3 lousy minutes. Getting rebooked on a much later flight was handled with the most campus attitude. And surprisingly, surly is EXACTLY the word I've been using about these people since I left ok this trip last week. It's been a week since one of their jets landed in the Hudson River. You would think they would be trying REAL hard to KEEP customers!

I hope they end up in bankruptcy because lord knows they deserve it!

Reply
January 23, 2009

Mile

I'm suiting in a US Airways terminal in Charlotte NC. They made me 40 minutes late to arrive hete for transfer. I could have made the flight if they saw fit to hpld the connector for us for 3 lousy minutes. Getting rebooked on a much later flight was handled with the most campus attitude. And surprisingly, surly is EXACTLY the word I've been using about these people since I left ok this trip last week. It's been a week since one of their jets landed in the Hudson River. You would think they would be trying REAL hard to KEEP customers!

I hope they end up in bankruptcy because lord knows they deserve it!

Reply
January 23, 2009

Mile

I'm suiting in a US Airways terminal in Charlotte NC. They made me 40 minutes late to arrive hete for transfer. I could have made the flight if they saw fit to hpld the connector for us for 3 lousy minutes. Getting rebooked on a much later flight was handled with the most campus attitude. And surprisingly, surly is EXACTLY the word I've been using about these people since I left ok this trip last week. It's been a week since one of their jets landed in the Hudson River. You would think they would be trying REAL hard to KEEP customers!

I hope they end up in bankruptcy because lord knows they deserve it!

Reply
January 23, 2009

Mile

I'm suiting in a US Airways terminal in Charlotte NC. They made me 40 minutes late to arrive hete for transfer. I could have made the flight if they saw fit to hpld the connector for us for 3 lousy minutes. Getting rebooked on a much later flight was handled with the most campus attitude. And surprisingly, surly is EXACTLY the word I've been using about these people since I left ok this trip last week. It's been a week since one of their jets landed in the Hudson River. You would think they would be trying REAL hard to KEEP customers!

I hope they end up in bankruptcy because lord knows they deserve it!

Reply
January 23, 2009

Mile

I'm suiting in a US Airways terminal in Charlotte NC. They made me 40 minutes late to arrive hete for transfer. I could have made the flight if they saw fit to hpld the connector for us for 3 lousy minutes. Getting rebooked on a much later flight was handled with the most campus attitude. And surprisingly, surly is EXACTLY the word I've been using about these people since I left ok this trip last week. It's been a week since one of their jets landed in the Hudson River. You would think they would be trying REAL hard to KEEP customers!

I hope they end up in bankruptcy because lord knows they deserve it!

Reply
January 23, 2009

Mile

I'm suiting in a US Airways terminal in Charlotte NC. They made me 40 minutes late to arrive hete for transfer. I could have made the flight if they saw fit to hpld the connector for us for 3 lousy minutes. Getting rebooked on a much later flight was handled with the most campus attitude. And surprisingly, surly is EXACTLY the word I've been using about these people since I left ok this trip last week. It's been a week since one of their jets landed in the Hudson River. You would think they would be trying REAL hard to KEEP customers!

I hope they end up in bankruptcy because lord knows they deserve it!

Reply
January 23, 2009

Mile

I'm suiting in a US Airways terminal in Charlotte NC. They made me 40 minutes late to arrive hete for transfer. I could have made the flight if they saw fit to hpld the connector for us for 3 lousy minutes. Getting rebooked on a much later flight was handled with the most campus attitude. And surprisingly, surly is EXACTLY the word I've been using about these people since I left ok this trip last week. It's been a week since one of their jets landed in the Hudson River. You would think they would be trying REAL hard to KEEP customers!

I hope they end up in bankruptcy because lord knows they deserve it!

Reply
January 23, 2009

Mile

I'm suiting in a US Airways terminal in Charlotte NC. They made me 40 minutes late to arrive hete for transfer. I could have made the flight if they saw fit to hpld the connector for us for 3 lousy minutes. Getting rebooked on a much later flight was handled with the most campus attitude. And surprisingly, surly is EXACTLY the word I've been using about these people since I left ok this trip last week. It's been a week since one of their jets landed in the Hudson River. You would think they would be trying REAL hard to KEEP customers!

I hope they end up in bankruptcy because lord knows they deserve it!

Reply
January 24, 2009

Mile

I’m suiting in a US Airways terminal in Charlotte NC. They made me 40 minutes late to arrive hete for transfer. I could have made the flight if they saw fit to hpld the connector for us for 3 lousy minutes. Getting rebooked on a much later flight was handled with the most campus attitude. And surprisingly, surly is EXACTLY the word I’ve been using about these people since I left ok this trip last week. It’s been a week since one of their jets landed in the Hudson River. You would think they would be trying REAL hard to KEEP customers!

I hope they end up in bankruptcy because lord knows they deserve it!

Reply
March 17, 2009

Jonathan Kamens

Wow, lots of complaints about US Airways. No surprise there! You can read the details about mine on my blog. In a nutshell, my wife was too sick too fly (both for her and for the other passengers), and US Airways wanted to charge us $1,250, well over half the original cost of the trip, to change her and the kids' tickets to the next day. I talked them down to$ 500 after arguing with them all day, but that's $500 more than I should have had to pay. They're forcing people to fly while sick, and thereby endangering public health and public safety. It's a disgrace.

Reply
March 17, 2009

Jonathan Kamens

Wow, lots of complaints about US Airways. No surprise there! You can read the details about mine on my blog. In a nutshell, my wife was too sick too fly (both for her and for the other passengers), and US Airways wanted to charge us $1,250, well over half the original cost of the trip, to change her and the kids' tickets to the next day. I talked them down to$ 500 after arguing with them all day, but that's $500 more than I should have had to pay. They're forcing people to fly while sick, and thereby endangering public health and public safety. It's a disgrace.

Reply
March 17, 2009

Jonathan Kamens

Wow, lots of complaints about US Airways. No surprise there! You can read the details about mine on my blog. In a nutshell, my wife was too sick too fly (both for her and for the other passengers), and US Airways wanted to charge us $1,250, well over half the original cost of the trip, to change her and the kids' tickets to the next day. I talked them down to$ 500 after arguing with them all day, but that's $500 more than I should have had to pay. They're forcing people to fly while sick, and thereby endangering public health and public safety. It's a disgrace.

Reply
March 17, 2009

Jonathan Kamens

Wow, lots of complaints about US Airways. No surprise there! You can read the details about mine on my blog. In a nutshell, my wife was too sick too fly (both for her and for the other passengers), and US Airways wanted to charge us $1,250, well over half the original cost of the trip, to change her and the kids' tickets to the next day. I talked them down to$ 500 after arguing with them all day, but that's $500 more than I should have had to pay. They're forcing people to fly while sick, and thereby endangering public health and public safety. It's a disgrace.

Reply
March 17, 2009

Jonathan Kamens

Wow, lots of complaints about US Airways. No surprise there! You can read the details about mine on my blog. In a nutshell, my wife was too sick too fly (both for her and for the other passengers), and US Airways wanted to charge us $1,250, well over half the original cost of the trip, to change her and the kids' tickets to the next day. I talked them down to$ 500 after arguing with them all day, but that's $500 more than I should have had to pay. They're forcing people to fly while sick, and thereby endangering public health and public safety. It's a disgrace.

Reply
March 17, 2009

Jonathan Kamens

Wow, lots of complaints about US Airways. No surprise there! You can read the details about mine on my blog. In a nutshell, my wife was too sick too fly (both for her and for the other passengers), and US Airways wanted to charge us $1,250, well over half the original cost of the trip, to change her and the kids' tickets to the next day. I talked them down to$ 500 after arguing with them all day, but that's $500 more than I should have had to pay. They're forcing people to fly while sick, and thereby endangering public health and public safety. It's a disgrace.

Reply
March 17, 2009

Jonathan Kamens

Wow, lots of complaints about US Airways. No surprise there! You can read the details about mine on my blog. In a nutshell, my wife was too sick too fly (both for her and for the other passengers), and US Airways wanted to charge us $1,250, well over half the original cost of the trip, to change her and the kids' tickets to the next day. I talked them down to$ 500 after arguing with them all day, but that's $500 more than I should have had to pay. They're forcing people to fly while sick, and thereby endangering public health and public safety. It's a disgrace.

Reply
March 17, 2009

Jonathan Kamens

Wow, lots of complaints about US Airways. No surprise there! You can read the details about mine on my blog. In a nutshell, my wife was too sick too fly (both for her and for the other passengers), and US Airways wanted to charge us $1,250, well over half the original cost of the trip, to change her and the kids' tickets to the next day. I talked them down to$ 500 after arguing with them all day, but that's $500 more than I should have had to pay. They're forcing people to fly while sick, and thereby endangering public health and public safety. It's a disgrace.

Reply
March 17, 2009

Jonathan Kamens

Wow, lots of complaints about US Airways. No surprise there! You can read the details about mine on my blog. In a nutshell, my wife was too sick too fly (both for her and for the other passengers), and US Airways wanted to charge us $1,250, well over half the original cost of the trip, to change her and the kids’ tickets to the next day. I talked them down to$ 500 after arguing with them all day, but that’s $500 more than I should have had to pay. They’re forcing people to fly while sick, and thereby endangering public health and public safety. It’s a disgrace.

Reply
March 23, 2009

EAS

US Airways ruined my honeymoon! I had a credit and was told I had one year to use it. Well, guess what-I go to use my credit and book my honeymoon flight and am told I can't use the credit because I must complete the trip within one year (not just book the flight winthin one year)! So, because of their sticky policy language I am being screwed out of an $800 credit! Because of these terrible economic times my husband and I are only going in the US and I would only be using a small portion of my credit. What really hurts too is that I was soooo looking forward to my honeymoon, not just because it is my honeymoon, but my husband and I have had a most difficult year. I am 30 and both of my parents died from long battles with cancer before I was able to have my wedding ceremony. I was my parents main caretaker. Everything in life has been so difficult and then this happens and it is another huge disappointment. I emailed US Airways with my problem because customer service was unable to help me. So, I'm waiting to see what US Airways will do to help me. Based on all these posts though it sounds like they don't care about their customers. If I get no help from US Airways in being able to use my credit, then I will never use US Airways again because their harsh policies are too unfair and actually take advantage of their customers by the use of sticky policy language!!!!

Reply
March 23, 2009

EAS

US Airways ruined my honeymoon! I had a credit and was told I had one year to use it. Well, guess what-I go to use my credit and book my honeymoon flight and am told I can't use the credit because I must complete the trip within one year (not just book the flight winthin one year)! So, because of their sticky policy language I am being screwed out of an $800 credit! Because of these terrible economic times my husband and I are only going in the US and I would only be using a small portion of my credit. What really hurts too is that I was soooo looking forward to my honeymoon, not just because it is my honeymoon, but my husband and I have had a most difficult year. I am 30 and both of my parents died from long battles with cancer before I was able to have my wedding ceremony. I was my parents main caretaker. Everything in life has been so difficult and then this happens and it is another huge disappointment. I emailed US Airways with my problem because customer service was unable to help me. So, I'm waiting to see what US Airways will do to help me. Based on all these posts though it sounds like they don't care about their customers. If I get no help from US Airways in being able to use my credit, then I will never use US Airways again because their harsh policies are too unfair and actually take advantage of their customers by the use of sticky policy language!!!!

Reply
March 23, 2009

EAS

US Airways ruined my honeymoon! I had a credit and was told I had one year to use it. Well, guess what-I go to use my credit and book my honeymoon flight and am told I can't use the credit because I must complete the trip within one year (not just book the flight winthin one year)! So, because of their sticky policy language I am being screwed out of an $800 credit! Because of these terrible economic times my husband and I are only going in the US and I would only be using a small portion of my credit. What really hurts too is that I was soooo looking forward to my honeymoon, not just because it is my honeymoon, but my husband and I have had a most difficult year. I am 30 and both of my parents died from long battles with cancer before I was able to have my wedding ceremony. I was my parents main caretaker. Everything in life has been so difficult and then this happens and it is another huge disappointment. I emailed US Airways with my problem because customer service was unable to help me. So, I'm waiting to see what US Airways will do to help me. Based on all these posts though it sounds like they don't care about their customers. If I get no help from US Airways in being able to use my credit, then I will never use US Airways again because their harsh policies are too unfair and actually take advantage of their customers by the use of sticky policy language!!!!

Reply
March 23, 2009

EAS

US Airways ruined my honeymoon! I had a credit and was told I had one year to use it. Well, guess what-I go to use my credit and book my honeymoon flight and am told I can't use the credit because I must complete the trip within one year (not just book the flight winthin one year)! So, because of their sticky policy language I am being screwed out of an $800 credit! Because of these terrible economic times my husband and I are only going in the US and I would only be using a small portion of my credit. What really hurts too is that I was soooo looking forward to my honeymoon, not just because it is my honeymoon, but my husband and I have had a most difficult year. I am 30 and both of my parents died from long battles with cancer before I was able to have my wedding ceremony. I was my parents main caretaker. Everything in life has been so difficult and then this happens and it is another huge disappointment. I emailed US Airways with my problem because customer service was unable to help me. So, I'm waiting to see what US Airways will do to help me. Based on all these posts though it sounds like they don't care about their customers. If I get no help from US Airways in being able to use my credit, then I will never use US Airways again because their harsh policies are too unfair and actually take advantage of their customers by the use of sticky policy language!!!!

Reply
March 23, 2009

EAS

US Airways ruined my honeymoon! I had a credit and was told I had one year to use it. Well, guess what-I go to use my credit and book my honeymoon flight and am told I can't use the credit because I must complete the trip within one year (not just book the flight winthin one year)! So, because of their sticky policy language I am being screwed out of an $800 credit! Because of these terrible economic times my husband and I are only going in the US and I would only be using a small portion of my credit. What really hurts too is that I was soooo looking forward to my honeymoon, not just because it is my honeymoon, but my husband and I have had a most difficult year. I am 30 and both of my parents died from long battles with cancer before I was able to have my wedding ceremony. I was my parents main caretaker. Everything in life has been so difficult and then this happens and it is another huge disappointment. I emailed US Airways with my problem because customer service was unable to help me. So, I'm waiting to see what US Airways will do to help me. Based on all these posts though it sounds like they don't care about their customers. If I get no help from US Airways in being able to use my credit, then I will never use US Airways again because their harsh policies are too unfair and actually take advantage of their customers by the use of sticky policy language!!!!

Reply
March 23, 2009

EAS

US Airways ruined my honeymoon! I had a credit and was told I had one year to use it. Well, guess what-I go to use my credit and book my honeymoon flight and am told I can't use the credit because I must complete the trip within one year (not just book the flight winthin one year)! So, because of their sticky policy language I am being screwed out of an $800 credit! Because of these terrible economic times my husband and I are only going in the US and I would only be using a small portion of my credit. What really hurts too is that I was soooo looking forward to my honeymoon, not just because it is my honeymoon, but my husband and I have had a most difficult year. I am 30 and both of my parents died from long battles with cancer before I was able to have my wedding ceremony. I was my parents main caretaker. Everything in life has been so difficult and then this happens and it is another huge disappointment. I emailed US Airways with my problem because customer service was unable to help me. So, I'm waiting to see what US Airways will do to help me. Based on all these posts though it sounds like they don't care about their customers. If I get no help from US Airways in being able to use my credit, then I will never use US Airways again because their harsh policies are too unfair and actually take advantage of their customers by the use of sticky policy language!!!!

Reply
March 23, 2009

EAS

US Airways ruined my honeymoon! I had a credit and was told I had one year to use it. Well, guess what-I go to use my credit and book my honeymoon flight and am told I can't use the credit because I must complete the trip within one year (not just book the flight winthin one year)! So, because of their sticky policy language I am being screwed out of an $800 credit! Because of these terrible economic times my husband and I are only going in the US and I would only be using a small portion of my credit. What really hurts too is that I was soooo looking forward to my honeymoon, not just because it is my honeymoon, but my husband and I have had a most difficult year. I am 30 and both of my parents died from long battles with cancer before I was able to have my wedding ceremony. I was my parents main caretaker. Everything in life has been so difficult and then this happens and it is another huge disappointment. I emailed US Airways with my problem because customer service was unable to help me. So, I'm waiting to see what US Airways will do to help me. Based on all these posts though it sounds like they don't care about their customers. If I get no help from US Airways in being able to use my credit, then I will never use US Airways again because their harsh policies are too unfair and actually take advantage of their customers by the use of sticky policy language!!!!

Reply
March 23, 2009

EAS

US Airways ruined my honeymoon! I had a credit and was told I had one year to use it. Well, guess what-I go to use my credit and book my honeymoon flight and am told I can't use the credit because I must complete the trip within one year (not just book the flight winthin one year)! So, because of their sticky policy language I am being screwed out of an $800 credit! Because of these terrible economic times my husband and I are only going in the US and I would only be using a small portion of my credit. What really hurts too is that I was soooo looking forward to my honeymoon, not just because it is my honeymoon, but my husband and I have had a most difficult year. I am 30 and both of my parents died from long battles with cancer before I was able to have my wedding ceremony. I was my parents main caretaker. Everything in life has been so difficult and then this happens and it is another huge disappointment. I emailed US Airways with my problem because customer service was unable to help me. So, I'm waiting to see what US Airways will do to help me. Based on all these posts though it sounds like they don't care about their customers. If I get no help from US Airways in being able to use my credit, then I will never use US Airways again because their harsh policies are too unfair and actually take advantage of their customers by the use of sticky policy language!!!!

Reply
March 24, 2009

EAS

US Airways ruined my honeymoon! I had a credit and was told I had one year to use it. Well, guess what-I go to use my credit and book my honeymoon flight and am told I can’t use the credit because I must complete the trip within one year (not just book the flight winthin one year)! So, because of their sticky policy language I am being screwed out of an $800 credit! Because of these terrible economic times my husband and I are only going in the US and I would only be using a small portion of my credit. What really hurts too is that I was soooo looking forward to my honeymoon, not just because it is my honeymoon, but my husband and I have had a most difficult year. I am 30 and both of my parents died from long battles with cancer before I was able to have my wedding ceremony. I was my parents main caretaker. Everything in life has been so difficult and then this happens and it is another huge disappointment. I emailed US Airways with my problem because customer service was unable to help me. So, I’m waiting to see what US Airways will do to help me. Based on all these posts though it sounds like they don’t care about their customers. If I get no help from US Airways in being able to use my credit, then I will never use US Airways again because their harsh policies are too unfair and actually take advantage of their customers by the use of sticky policy language!!!!

Reply
March 24, 2009

mike

no longer a valid number as of March 24 2009, while trying to get my refund. Any other numbers out there???

Reply
March 24, 2009

mike

no longer a valid number as of March 24 2009, while trying to get my refund. Any other numbers out there???

Reply
March 24, 2009

mike

no longer a valid number as of March 24 2009, while trying to get my refund. Any other numbers out there???

Reply
March 24, 2009

mike

no longer a valid number as of March 24 2009, while trying to get my refund. Any other numbers out there???

Reply
March 24, 2009

mike

no longer a valid number as of March 24 2009, while trying to get my refund. Any other numbers out there???

Reply
March 24, 2009

mike

no longer a valid number as of March 24 2009, while trying to get my refund. Any other numbers out there???

Reply
March 24, 2009

mike

no longer a valid number as of March 24 2009, while trying to get my refund. Any other numbers out there???

Reply
March 24, 2009

mike

no longer a valid number as of March 24 2009, while trying to get my refund. Any other numbers out there???

Reply
March 24, 2009

mike

no longer a valid number as of March 24 2009, while trying to get my refund. Any other numbers out there???

Reply
March 31, 2009

Parvez Gondal

@I am a Platinum member on Us Airways. I was invited by US Airways to call them and pay around one thousand bucks to upgrade my status to Chairman?s Preferred Status. I did not care to upgrade but when I looked at the benefits that I dont have to pay for changing or re depositing fees for my dividend mile tickets, I decided to call. I spoke to Becky at Dividend miles and told her that I had two tickets using my fiend?s miles and then proceeded to give her the record locator number. I asked her to make sure that the information she is giving me is the correct one. She put me on hold for about three minutes and came back and assured me that I will not be charged and thus I agrred to pay 1000 US Dollars to upgrade. A week later, I called US airways to asked them to cancel one of my tickets and re deposit the miles. The agent told me that I have to pay 250 dollars to do so. I told her the entire story and then she put me on hold for about ten minutes and came back and told me that there is nothing she can do to help me and that I should call Dividend miles and talk to them. I then called and spoke to a guy Dan. He was a cold and rude son of a bitch. Not only he told me that he could not help me , he tried to imply that i did not understand Becky. He acted like as an a** and a jerk. This is precisely the reason as to why none of the US Carriers will EVER make any money. They have no idea of customer service. They act like robots with no compassion and show no responsibilty for their action. I fly onec a month around the world in First Class and I am sure that I will never fly US Airways no matter what happens. I dont understand this. I hope that our Government NEVER bails them out and le them go out of business. They keep on filing bankruptcy and hurt people but never learn that by being responsible and courteosu, they may get more passengers and may start making money. I fily Cathay Pacific and Singapore Airlines and I can assure you that no one at those airline will ever act like Becky and Dan at US Airways. It just does not happen. I hope to GOD that US Airways will go bankrupt for ever and disappear from US like Pan American and other carriers. They are grossly incompetent. No. of times flown on this Airlines: No Comment Class flown most frequently: First Class Brian Johnson:

Reply
March 31, 2009

Parvez Gondal

@I am a Platinum member on Us Airways. I was invited by US Airways to call them and pay around one thousand bucks to upgrade my status to Chairman?s Preferred Status. I did not care to upgrade but when I looked at the benefits that I dont have to pay for changing or re depositing fees for my dividend mile tickets, I decided to call. I spoke to Becky at Dividend miles and told her that I had two tickets using my fiend?s miles and then proceeded to give her the record locator number. I asked her to make sure that the information she is giving me is the correct one. She put me on hold for about three minutes and came back and assured me that I will not be charged and thus I agrred to pay 1000 US Dollars to upgrade. A week later, I called US airways to asked them to cancel one of my tickets and re deposit the miles. The agent told me that I have to pay 250 dollars to do so. I told her the entire story and then she put me on hold for about ten minutes and came back and told me that there is nothing she can do to help me and that I should call Dividend miles and talk to them. I then called and spoke to a guy Dan. He was a cold and rude son of a bitch. Not only he told me that he could not help me , he tried to imply that i did not understand Becky. He acted like as an a** and a jerk. This is precisely the reason as to why none of the US Carriers will EVER make any money. They have no idea of customer service. They act like robots with no compassion and show no responsibilty for their action. I fly onec a month around the world in First Class and I am sure that I will never fly US Airways no matter what happens. I dont understand this. I hope that our Government NEVER bails them out and le them go out of business. They keep on filing bankruptcy and hurt people but never learn that by being responsible and courteosu, they may get more passengers and may start making money. I fily Cathay Pacific and Singapore Airlines and I can assure you that no one at those airline will ever act like Becky and Dan at US Airways. It just does not happen. I hope to GOD that US Airways will go bankrupt for ever and disappear from US like Pan American and other carriers. They are grossly incompetent. No. of times flown on this Airlines: No Comment Class flown most frequently: First Class Brian Johnson:

Reply
March 31, 2009

Parvez Gondal

@I am a Platinum member on Us Airways. I was invited by US Airways to call them and pay around one thousand bucks to upgrade my status to Chairman?s Preferred Status. I did not care to upgrade but when I looked at the benefits that I dont have to pay for changing or re depositing fees for my dividend mile tickets, I decided to call. I spoke to Becky at Dividend miles and told her that I had two tickets using my fiend?s miles and then proceeded to give her the record locator number. I asked her to make sure that the information she is giving me is the correct one. She put me on hold for about three minutes and came back and assured me that I will not be charged and thus I agrred to pay 1000 US Dollars to upgrade. A week later, I called US airways to asked them to cancel one of my tickets and re deposit the miles. The agent told me that I have to pay 250 dollars to do so. I told her the entire story and then she put me on hold for about ten minutes and came back and told me that there is nothing she can do to help me and that I should call Dividend miles and talk to them. I then called and spoke to a guy Dan. He was a cold and rude son of a bitch. Not only he told me that he could not help me , he tried to imply that i did not understand Becky. He acted like as an a** and a jerk. This is precisely the reason as to why none of the US Carriers will EVER make any money. They have no idea of customer service. They act like robots with no compassion and show no responsibilty for their action. I fly onec a month around the world in First Class and I am sure that I will never fly US Airways no matter what happens. I dont understand this. I hope that our Government NEVER bails them out and le them go out of business. They keep on filing bankruptcy and hurt people but never learn that by being responsible and courteosu, they may get more passengers and may start making money. I fily Cathay Pacific and Singapore Airlines and I can assure you that no one at those airline will ever act like Becky and Dan at US Airways. It just does not happen. I hope to GOD that US Airways will go bankrupt for ever and disappear from US like Pan American and other carriers. They are grossly incompetent. No. of times flown on this Airlines: No Comment Class flown most frequently: First Class Brian Johnson:

Reply
March 31, 2009

Parvez Gondal

@I am a Platinum member on Us Airways. I was invited by US Airways to call them and pay around one thousand bucks to upgrade my status to Chairman?s Preferred Status. I did not care to upgrade but when I looked at the benefits that I dont have to pay for changing or re depositing fees for my dividend mile tickets, I decided to call. I spoke to Becky at Dividend miles and told her that I had two tickets using my fiend?s miles and then proceeded to give her the record locator number. I asked her to make sure that the information she is giving me is the correct one. She put me on hold for about three minutes and came back and assured me that I will not be charged and thus I agrred to pay 1000 US Dollars to upgrade. A week later, I called US airways to asked them to cancel one of my tickets and re deposit the miles. The agent told me that I have to pay 250 dollars to do so. I told her the entire story and then she put me on hold for about ten minutes and came back and told me that there is nothing she can do to help me and that I should call Dividend miles and talk to them. I then called and spoke to a guy Dan. He was a cold and rude son of a bitch. Not only he told me that he could not help me , he tried to imply that i did not understand Becky. He acted like as an a** and a jerk. This is precisely the reason as to why none of the US Carriers will EVER make any money. They have no idea of customer service. They act like robots with no compassion and show no responsibilty for their action. I fly onec a month around the world in First Class and I am sure that I will never fly US Airways no matter what happens. I dont understand this. I hope that our Government NEVER bails them out and le them go out of business. They keep on filing bankruptcy and hurt people but never learn that by being responsible and courteosu, they may get more passengers and may start making money. I fily Cathay Pacific and Singapore Airlines and I can assure you that no one at those airline will ever act like Becky and Dan at US Airways. It just does not happen. I hope to GOD that US Airways will go bankrupt for ever and disappear from US like Pan American and other carriers. They are grossly incompetent. No. of times flown on this Airlines: No Comment Class flown most frequently: First Class Brian Johnson:

Reply
March 31, 2009

Parvez Gondal

@I am a Platinum member on Us Airways. I was invited by US Airways to call them and pay around one thousand bucks to upgrade my status to Chairman?s Preferred Status. I did not care to upgrade but when I looked at the benefits that I dont have to pay for changing or re depositing fees for my dividend mile tickets, I decided to call. I spoke to Becky at Dividend miles and told her that I had two tickets using my fiend?s miles and then proceeded to give her the record locator number. I asked her to make sure that the information she is giving me is the correct one. She put me on hold for about three minutes and came back and assured me that I will not be charged and thus I agrred to pay 1000 US Dollars to upgrade. A week later, I called US airways to asked them to cancel one of my tickets and re deposit the miles. The agent told me that I have to pay 250 dollars to do so. I told her the entire story and then she put me on hold for about ten minutes and came back and told me that there is nothing she can do to help me and that I should call Dividend miles and talk to them. I then called and spoke to a guy Dan. He was a cold and rude son of a bitch. Not only he told me that he could not help me , he tried to imply that i did not understand Becky. He acted like as an a** and a jerk. This is precisely the reason as to why none of the US Carriers will EVER make any money. They have no idea of customer service. They act like robots with no compassion and show no responsibilty for their action. I fly onec a month around the world in First Class and I am sure that I will never fly US Airways no matter what happens. I dont understand this. I hope that our Government NEVER bails them out and le them go out of business. They keep on filing bankruptcy and hurt people but never learn that by being responsible and courteosu, they may get more passengers and may start making money. I fily Cathay Pacific and Singapore Airlines and I can assure you that no one at those airline will ever act like Becky and Dan at US Airways. It just does not happen. I hope to GOD that US Airways will go bankrupt for ever and disappear from US like Pan American and other carriers. They are grossly incompetent. No. of times flown on this Airlines: No Comment Class flown most frequently: First Class Brian Johnson:

Reply
March 31, 2009

Parvez Gondal

@I am a Platinum member on Us Airways. I was invited by US Airways to call them and pay around one thousand bucks to upgrade my status to Chairman?s Preferred Status. I did not care to upgrade but when I looked at the benefits that I dont have to pay for changing or re depositing fees for my dividend mile tickets, I decided to call. I spoke to Becky at Dividend miles and told her that I had two tickets using my fiend?s miles and then proceeded to give her the record locator number. I asked her to make sure that the information she is giving me is the correct one. She put me on hold for about three minutes and came back and assured me that I will not be charged and thus I agrred to pay 1000 US Dollars to upgrade. A week later, I called US airways to asked them to cancel one of my tickets and re deposit the miles. The agent told me that I have to pay 250 dollars to do so. I told her the entire story and then she put me on hold for about ten minutes and came back and told me that there is nothing she can do to help me and that I should call Dividend miles and talk to them. I then called and spoke to a guy Dan. He was a cold and rude son of a bitch. Not only he told me that he could not help me , he tried to imply that i did not understand Becky. He acted like as an a** and a jerk. This is precisely the reason as to why none of the US Carriers will EVER make any money. They have no idea of customer service. They act like robots with no compassion and show no responsibilty for their action. I fly onec a month around the world in First Class and I am sure that I will never fly US Airways no matter what happens. I dont understand this. I hope that our Government NEVER bails them out and le them go out of business. They keep on filing bankruptcy and hurt people but never learn that by being responsible and courteosu, they may get more passengers and may start making money. I fily Cathay Pacific and Singapore Airlines and I can assure you that no one at those airline will ever act like Becky and Dan at US Airways. It just does not happen. I hope to GOD that US Airways will go bankrupt for ever and disappear from US like Pan American and other carriers. They are grossly incompetent. No. of times flown on this Airlines: No Comment Class flown most frequently: First Class Brian Johnson:

Reply
March 31, 2009

Parvez Gondal

@I am a Platinum member on Us Airways. I was invited by US Airways to call them and pay around one thousand bucks to upgrade my status to Chairman?s Preferred Status. I did not care to upgrade but when I looked at the benefits that I dont have to pay for changing or re depositing fees for my dividend mile tickets, I decided to call. I spoke to Becky at Dividend miles and told her that I had two tickets using my fiend?s miles and then proceeded to give her the record locator number. I asked her to make sure that the information she is giving me is the correct one. She put me on hold for about three minutes and came back and assured me that I will not be charged and thus I agrred to pay 1000 US Dollars to upgrade. A week later, I called US airways to asked them to cancel one of my tickets and re deposit the miles. The agent told me that I have to pay 250 dollars to do so. I told her the entire story and then she put me on hold for about ten minutes and came back and told me that there is nothing she can do to help me and that I should call Dividend miles and talk to them. I then called and spoke to a guy Dan. He was a cold and rude son of a bitch. Not only he told me that he could not help me , he tried to imply that i did not understand Becky. He acted like as an a** and a jerk. This is precisely the reason as to why none of the US Carriers will EVER make any money. They have no idea of customer service. They act like robots with no compassion and show no responsibilty for their action. I fly onec a month around the world in First Class and I am sure that I will never fly US Airways no matter what happens. I dont understand this. I hope that our Government NEVER bails them out and le them go out of business. They keep on filing bankruptcy and hurt people but never learn that by being responsible and courteosu, they may get more passengers and may start making money. I fily Cathay Pacific and Singapore Airlines and I can assure you that no one at those airline will ever act like Becky and Dan at US Airways. It just does not happen. I hope to GOD that US Airways will go bankrupt for ever and disappear from US like Pan American and other carriers. They are grossly incompetent. No. of times flown on this Airlines: No Comment Class flown most frequently: First Class Brian Johnson:

Reply
March 31, 2009

Parvez Gondal

@I am a Platinum member on Us Airways. I was invited by US Airways to call them and pay around one thousand bucks to upgrade my status to Chairman?s Preferred Status. I did not care to upgrade but when I looked at the benefits that I dont have to pay for changing or re depositing fees for my dividend mile tickets, I decided to call. I spoke to Becky at Dividend miles and told her that I had two tickets using my fiend?s miles and then proceeded to give her the record locator number. I asked her to make sure that the information she is giving me is the correct one. She put me on hold for about three minutes and came back and assured me that I will not be charged and thus I agrred to pay 1000 US Dollars to upgrade. A week later, I called US airways to asked them to cancel one of my tickets and re deposit the miles. The agent told me that I have to pay 250 dollars to do so. I told her the entire story and then she put me on hold for about ten minutes and came back and told me that there is nothing she can do to help me and that I should call Dividend miles and talk to them. I then called and spoke to a guy Dan. He was a cold and rude son of a bitch. Not only he told me that he could not help me , he tried to imply that i did not understand Becky. He acted like as an a** and a jerk. This is precisely the reason as to why none of the US Carriers will EVER make any money. They have no idea of customer service. They act like robots with no compassion and show no responsibilty for their action. I fly onec a month around the world in First Class and I am sure that I will never fly US Airways no matter what happens. I dont understand this. I hope that our Government NEVER bails them out and le them go out of business. They keep on filing bankruptcy and hurt people but never learn that by being responsible and courteosu, they may get more passengers and may start making money. I fily Cathay Pacific and Singapore Airlines and I can assure you that no one at those airline will ever act like Becky and Dan at US Airways. It just does not happen. I hope to GOD that US Airways will go bankrupt for ever and disappear from US like Pan American and other carriers. They are grossly incompetent. No. of times flown on this Airlines: No Comment Class flown most frequently: First Class Brian Johnson:

Reply
April 1, 2009

Parvez Gondal

@I am a Platinum member on Us Airways. I was invited by US Airways to call them and pay around one thousand bucks to upgrade my status to Chairman?s Preferred Status. I did not care to upgrade but when I looked at the benefits that I dont have to pay for changing or re depositing fees for my dividend mile tickets, I decided to call. I spoke to Becky at Dividend miles and told her that I had two tickets using my fiend?s miles and then proceeded to give her the record locator number. I asked her to make sure that the information she is giving me is the correct one. She put me on hold for about three minutes and came back and assured me that I will not be charged and thus I agrred to pay 1000 US Dollars to upgrade. A week later, I called US airways to asked them to cancel one of my tickets and re deposit the miles. The agent told me that I have to pay 250 dollars to do so. I told her the entire story and then she put me on hold for about ten minutes and came back and told me that there is nothing she can do to help me and that I should call Dividend miles and talk to them. I then called and spoke to a guy Dan. He was a cold and rude son of a bitch. Not only he told me that he could not help me , he tried to imply that i did not understand Becky. He acted like as an a** and a jerk. This is precisely the reason as to why none of the US Carriers will EVER make any money. They have no idea of customer service. They act like robots with no compassion and show no responsibilty for their action. I fly onec a month around the world in First Class and I am sure that I will never fly US Airways no matter what happens. I dont understand this. I hope that our Government NEVER bails them out and le them go out of business. They keep on filing bankruptcy and hurt people but never learn that by being responsible and courteosu, they may get more passengers and may start making money. I fily Cathay Pacific and Singapore Airlines and I can assure you that no one at those airline will ever act like Becky and Dan at US Airways. It just does not happen. I hope to GOD that US Airways will go bankrupt for ever and disappear from US like Pan American and other carriers. They are grossly incompetent. No. of times flown on this Airlines: No Comment Class flown most frequently: First Class Brian Johnson:

Reply
April 1, 2009

memphismom

Usually I try to book my travel with American Express and when the bill comes in I dispute the charge. Let your card company fight it out with them, that is why you pay the annual fee. I am going to dispute my “extra good seat charge” that I paid for on a US Air flight that I never took because US Air gave my seat away.

Reply
April 1, 2009

memphismom

Usually I try to book my travel with American Express and when the bill comes in I dispute the charge. Let your card company fight it out with them, that is why you pay the annual fee. I am going to dispute my “extra good seat charge” that I paid for on a US Air flight that I never took because US Air gave my seat away.

Reply
April 1, 2009

memphismom

Usually I try to book my travel with American Express and when the bill comes in I dispute the charge. Let your card company fight it out with them, that is why you pay the annual fee. I am going to dispute my “extra good seat charge” that I paid for on a US Air flight that I never took because US Air gave my seat away.

Reply
April 1, 2009

memphismom

Usually I try to book my travel with American Express and when the bill comes in I dispute the charge. Let your card company fight it out with them, that is why you pay the annual fee. I am going to dispute my “extra good seat charge” that I paid for on a US Air flight that I never took because US Air gave my seat away.

Reply
April 1, 2009

memphismom

Usually I try to book my travel with American Express and when the bill comes in I dispute the charge. Let your card company fight it out with them, that is why you pay the annual fee. I am going to dispute my “extra good seat charge” that I paid for on a US Air flight that I never took because US Air gave my seat away.

Reply
April 1, 2009

memphismom

Usually I try to book my travel with American Express and when the bill comes in I dispute the charge. Let your card company fight it out with them, that is why you pay the annual fee. I am going to dispute my “extra good seat charge” that I paid for on a US Air flight that I never took because US Air gave my seat away.

Reply
April 1, 2009

memphismom

Usually I try to book my travel with American Express and when the bill comes in I dispute the charge. Let your card company fight it out with them, that is why you pay the annual fee. I am going to dispute my “extra good seat charge” that I paid for on a US Air flight that I never took because US Air gave my seat away.

Reply
April 1, 2009

memphismom

Usually I try to book my travel with American Express and when the bill comes in I dispute the charge. Let your card company fight it out with them, that is why you pay the annual fee. I am going to dispute my “extra good seat charge” that I paid for on a US Air flight that I never took because US Air gave my seat away.

Reply
April 1, 2009

memphismom

Usually I try to book my travel with American Express and when the bill comes in I dispute the charge. Let your card company fight it out with them, that is why you pay the annual fee. I am going to dispute my “extra good seat charge” that I paid for on a US Air flight that I never took because US Air gave my seat away.

Reply
April 22, 2009

Dave G

I booked a direct flight with US air from Baltimore to Phoenix two months before I was supposed to leave. I showed up on the morning of my flight only to find that the flight had been canceled due to mechanical reasons. Nobody’s fault there, I assume. I was offered a flight the next morning but needed to get there ASAP so US Air changed my 5 hour direct flight to a 15 hour byzantine roundelay of connections through four airports — but I made it!

The flight back was more complicated; they overbooked, I was involuntarily bumped. The US Air agent, Amy Bullard, Employee # S17482 was obnoxious and rude in just about every way possible. It was obvious that she did NOT care about my predicament. She offered me a flight the next morning which was no good; I had to be at work then. Southwest Airlines had a flight going out in a couple of hours — which I would have to buy at the gate — for $500! Amy Bullard refused to pay for it. All I got was a refund for my ticked ($ 183) which I could apply to my new $500 ticket. It was Easter Sunday, Amy refused to let me talk to a supervisor (she said she was the highest ranking supervisor there) and I had NO CHOICE but to accept the refund or wait until tomorrow.

When I arrived to Baltimore at 1:00am, my bag was in lockup and all of the US air employees were gone for the day. When I called the next morning, to had my bag delivered, I was told by customer service (in India) that all claims for bags had to be made in person and that I would have to drive back to the airport (1 hour each way). I did, and whatever frozen food I had in the bag went bad by then.

NOW HERE IS SOME ADVICE: I paid for a direct flight both ways and US Air did not provide those services. After speaking to an attorney/friend I was told the following:

1) I paid for a direct flight to and from baltimore and phoenix. US Air failed to fulfill their end of the deal by providing me a direct flight in either direction.

2) Although accommodations were provided, those accommodations were NOT reasonable.

I called my credit card company (AMEX) and asked them to reverse the charges based on the above. We’ll see how that works. I’m determined not to pay for crap service and rudeness!!! I have no idea if it is going to work, but its worth a shot.

Reply
April 22, 2009

Dave G

I booked a direct flight with US air from Baltimore to Phoenix two months before I was supposed to leave. I showed up on the morning of my flight only to find that the flight had been canceled due to mechanical reasons. Nobodyâ€™s fault there, I assume. I was offered a flight the next morning but needed to get there ASAP so US Air changed my 5 hour direct flight to a 15 hour byzantine roundelay of connections through four airports â€” but I made it!

The flight back was more complicated; they overbooked, I was involuntarily bumped. The US Air agent, Amy Bullard, Employee # S17482 was obnoxious and rude in just about every way possible. It was obvious that she did NOT care about my predicament. She offered me a flight the next morning which was no good; I had to be at work then. Southwest Airlines had a flight going out in a couple of hours â€” which I would have to buy at the gate â€” for $500! Amy Bullard refused to pay for it. All I got was a refund for my ticked ($ 183) which I could apply to my new $500 ticket. It was Easter Sunday, Amy refused to let me talk to a supervisor (she said she was the highest ranking supervisor there) and I had NO CHOICE but to accept the refund or wait until tomorrow.

When I arrived to Baltimore at 1:00am, my bag was in lockup and all of the US air employees were gone for the day. When I called the next morning, to had my bag delivered, I was told by customer service (in India) that all claims for bags had to be made in person and that I would have to drive back to the airport (1 hour each way). I did, and whatever frozen food I had in the bag went bad by then.

NOW HERE IS SOME ADVICE: I paid for a direct flight both ways and US Air did not provide those services. After speaking to an attorney/friend I was told the following:

1) I paid for a direct flight to and from baltimore and phoenix. US Air failed to fulfill their end of the deal by providing me a direct flight in either direction.

2) Although accommodations were provided, those accommodations were NOT reasonable.

I called my credit card company (AMEX) and asked them to reverse the charges based on the above. Weâ€™ll see how that works. Iâ€™m determined not to pay for crap service and rudeness!!! I have no idea if it is going to work, but its worth a shot.

Reply
April 22, 2009

Dave G

I booked a direct flight with US air from Baltimore to Phoenix two months before I was supposed to leave. I showed up on the morning of my flight only to find that the flight had been canceled due to mechanical reasons. Nobodyâ€™s fault there, I assume. I was offered a flight the next morning but needed to get there ASAP so US Air changed my 5 hour direct flight to a 15 hour byzantine roundelay of connections through four airports â€” but I made it!

The flight back was more complicated; they overbooked, I was involuntarily bumped. The US Air agent, Amy Bullard, Employee # S17482 was obnoxious and rude in just about every way possible. It was obvious that she did NOT care about my predicament. She offered me a flight the next morning which was no good; I had to be at work then. Southwest Airlines had a flight going out in a couple of hours â€” which I would have to buy at the gate â€” for $500! Amy Bullard refused to pay for it. All I got was a refund for my ticked ($ 183) which I could apply to my new $500 ticket. It was Easter Sunday, Amy refused to let me talk to a supervisor (she said she was the highest ranking supervisor there) and I had NO CHOICE but to accept the refund or wait until tomorrow.

When I arrived to Baltimore at 1:00am, my bag was in lockup and all of the US air employees were gone for the day. When I called the next morning, to had my bag delivered, I was told by customer service (in India) that all claims for bags had to be made in person and that I would have to drive back to the airport (1 hour each way). I did, and whatever frozen food I had in the bag went bad by then.

NOW HERE IS SOME ADVICE: I paid for a direct flight both ways and US Air did not provide those services. After speaking to an attorney/friend I was told the following:

1) I paid for a direct flight to and from baltimore and phoenix. US Air failed to fulfill their end of the deal by providing me a direct flight in either direction.

2) Although accommodations were provided, those accommodations were NOT reasonable.

I called my credit card company (AMEX) and asked them to reverse the charges based on the above. Weâ€™ll see how that works. Iâ€™m determined not to pay for crap service and rudeness!!! I have no idea if it is going to work, but its worth a shot.

Reply
April 22, 2009

Dave G

I booked a direct flight with US air from Baltimore to Phoenix two months before I was supposed to leave. I showed up on the morning of my flight only to find that the flight had been canceled due to mechanical reasons. Nobodyâ€™s fault there, I assume. I was offered a flight the next morning but needed to get there ASAP so US Air changed my 5 hour direct flight to a 15 hour byzantine roundelay of connections through four airports â€” but I made it!

The flight back was more complicated; they overbooked, I was involuntarily bumped. The US Air agent, Amy Bullard, Employee # S17482 was obnoxious and rude in just about every way possible. It was obvious that she did NOT care about my predicament. She offered me a flight the next morning which was no good; I had to be at work then. Southwest Airlines had a flight going out in a couple of hours â€” which I would have to buy at the gate â€” for $500! Amy Bullard refused to pay for it. All I got was a refund for my ticked ($ 183) which I could apply to my new $500 ticket. It was Easter Sunday, Amy refused to let me talk to a supervisor (she said she was the highest ranking supervisor there) and I had NO CHOICE but to accept the refund or wait until tomorrow.

When I arrived to Baltimore at 1:00am, my bag was in lockup and all of the US air employees were gone for the day. When I called the next morning, to had my bag delivered, I was told by customer service (in India) that all claims for bags had to be made in person and that I would have to drive back to the airport (1 hour each way). I did, and whatever frozen food I had in the bag went bad by then.

NOW HERE IS SOME ADVICE: I paid for a direct flight both ways and US Air did not provide those services. After speaking to an attorney/friend I was told the following:

1) I paid for a direct flight to and from baltimore and phoenix. US Air failed to fulfill their end of the deal by providing me a direct flight in either direction.

2) Although accommodations were provided, those accommodations were NOT reasonable.

I called my credit card company (AMEX) and asked them to reverse the charges based on the above. Weâ€™ll see how that works. Iâ€™m determined not to pay for crap service and rudeness!!! I have no idea if it is going to work, but its worth a shot.

Reply
April 22, 2009

Dave G

I booked a direct flight with US air from Baltimore to Phoenix two months before I was supposed to leave. I showed up on the morning of my flight only to find that the flight had been canceled due to mechanical reasons. Nobodyâ€™s fault there, I assume. I was offered a flight the next morning but needed to get there ASAP so US Air changed my 5 hour direct flight to a 15 hour byzantine roundelay of connections through four airports â€” but I made it!

The flight back was more complicated; they overbooked, I was involuntarily bumped. The US Air agent, Amy Bullard, Employee # S17482 was obnoxious and rude in just about every way possible. It was obvious that she did NOT care about my predicament. She offered me a flight the next morning which was no good; I had to be at work then. Southwest Airlines had a flight going out in a couple of hours â€” which I would have to buy at the gate â€” for $500! Amy Bullard refused to pay for it. All I got was a refund for my ticked ($ 183) which I could apply to my new $500 ticket. It was Easter Sunday, Amy refused to let me talk to a supervisor (she said she was the highest ranking supervisor there) and I had NO CHOICE but to accept the refund or wait until tomorrow.

When I arrived to Baltimore at 1:00am, my bag was in lockup and all of the US air employees were gone for the day. When I called the next morning, to had my bag delivered, I was told by customer service (in India) that all claims for bags had to be made in person and that I would have to drive back to the airport (1 hour each way). I did, and whatever frozen food I had in the bag went bad by then.

NOW HERE IS SOME ADVICE: I paid for a direct flight both ways and US Air did not provide those services. After speaking to an attorney/friend I was told the following:

1) I paid for a direct flight to and from baltimore and phoenix. US Air failed to fulfill their end of the deal by providing me a direct flight in either direction.

2) Although accommodations were provided, those accommodations were NOT reasonable.

I called my credit card company (AMEX) and asked them to reverse the charges based on the above. Weâ€™ll see how that works. Iâ€™m determined not to pay for crap service and rudeness!!! I have no idea if it is going to work, but its worth a shot.

Reply
April 22, 2009

Dave G

I booked a direct flight with US air from Baltimore to Phoenix two months before I was supposed to leave. I showed up on the morning of my flight only to find that the flight had been canceled due to mechanical reasons. Nobodyâ€™s fault there, I assume. I was offered a flight the next morning but needed to get there ASAP so US Air changed my 5 hour direct flight to a 15 hour byzantine roundelay of connections through four airports â€” but I made it!

The flight back was more complicated; they overbooked, I was involuntarily bumped. The US Air agent, Amy Bullard, Employee # S17482 was obnoxious and rude in just about every way possible. It was obvious that she did NOT care about my predicament. She offered me a flight the next morning which was no good; I had to be at work then. Southwest Airlines had a flight going out in a couple of hours â€” which I would have to buy at the gate â€” for $500! Amy Bullard refused to pay for it. All I got was a refund for my ticked ($ 183) which I could apply to my new $500 ticket. It was Easter Sunday, Amy refused to let me talk to a supervisor (she said she was the highest ranking supervisor there) and I had NO CHOICE but to accept the refund or wait until tomorrow.

When I arrived to Baltimore at 1:00am, my bag was in lockup and all of the US air employees were gone for the day. When I called the next morning, to had my bag delivered, I was told by customer service (in India) that all claims for bags had to be made in person and that I would have to drive back to the airport (1 hour each way). I did, and whatever frozen food I had in the bag went bad by then.

NOW HERE IS SOME ADVICE: I paid for a direct flight both ways and US Air did not provide those services. After speaking to an attorney/friend I was told the following:

1) I paid for a direct flight to and from baltimore and phoenix. US Air failed to fulfill their end of the deal by providing me a direct flight in either direction.

2) Although accommodations were provided, those accommodations were NOT reasonable.

I called my credit card company (AMEX) and asked them to reverse the charges based on the above. Weâ€™ll see how that works. Iâ€™m determined not to pay for crap service and rudeness!!! I have no idea if it is going to work, but its worth a shot.

Reply
April 22, 2009

Dave G

I booked a direct flight with US air from Baltimore to Phoenix two months before I was supposed to leave. I showed up on the morning of my flight only to find that the flight had been canceled due to mechanical reasons. Nobodyâ€™s fault there, I assume. I was offered a flight the next morning but needed to get there ASAP so US Air changed my 5 hour direct flight to a 15 hour byzantine roundelay of connections through four airports â€” but I made it!

The flight back was more complicated; they overbooked, I was involuntarily bumped. The US Air agent, Amy Bullard, Employee # S17482 was obnoxious and rude in just about every way possible. It was obvious that she did NOT care about my predicament. She offered me a flight the next morning which was no good; I had to be at work then. Southwest Airlines had a flight going out in a couple of hours â€” which I would have to buy at the gate â€” for $500! Amy Bullard refused to pay for it. All I got was a refund for my ticked ($ 183) which I could apply to my new $500 ticket. It was Easter Sunday, Amy refused to let me talk to a supervisor (she said she was the highest ranking supervisor there) and I had NO CHOICE but to accept the refund or wait until tomorrow.

When I arrived to Baltimore at 1:00am, my bag was in lockup and all of the US air employees were gone for the day. When I called the next morning, to had my bag delivered, I was told by customer service (in India) that all claims for bags had to be made in person and that I would have to drive back to the airport (1 hour each way). I did, and whatever frozen food I had in the bag went bad by then.

NOW HERE IS SOME ADVICE: I paid for a direct flight both ways and US Air did not provide those services. After speaking to an attorney/friend I was told the following:

1) I paid for a direct flight to and from baltimore and phoenix. US Air failed to fulfill their end of the deal by providing me a direct flight in either direction.

2) Although accommodations were provided, those accommodations were NOT reasonable.

I called my credit card company (AMEX) and asked them to reverse the charges based on the above. Weâ€™ll see how that works. Iâ€™m determined not to pay for crap service and rudeness!!! I have no idea if it is going to work, but its worth a shot.

Reply
April 22, 2009

Dave G

I booked a direct flight with US air from Baltimore to Phoenix two months before I was supposed to leave. I showed up on the morning of my flight only to find that the flight had been canceled due to mechanical reasons. Nobodyâ€™s fault there, I assume. I was offered a flight the next morning but needed to get there ASAP so US Air changed my 5 hour direct flight to a 15 hour byzantine roundelay of connections through four airports â€” but I made it!

The flight back was more complicated; they overbooked, I was involuntarily bumped. The US Air agent, Amy Bullard, Employee # S17482 was obnoxious and rude in just about every way possible. It was obvious that she did NOT care about my predicament. She offered me a flight the next morning which was no good; I had to be at work then. Southwest Airlines had a flight going out in a couple of hours â€” which I would have to buy at the gate â€” for $500! Amy Bullard refused to pay for it. All I got was a refund for my ticked ($ 183) which I could apply to my new $500 ticket. It was Easter Sunday, Amy refused to let me talk to a supervisor (she said she was the highest ranking supervisor there) and I had NO CHOICE but to accept the refund or wait until tomorrow.

When I arrived to Baltimore at 1:00am, my bag was in lockup and all of the US air employees were gone for the day. When I called the next morning, to had my bag delivered, I was told by customer service (in India) that all claims for bags had to be made in person and that I would have to drive back to the airport (1 hour each way). I did, and whatever frozen food I had in the bag went bad by then.

NOW HERE IS SOME ADVICE: I paid for a direct flight both ways and US Air did not provide those services. After speaking to an attorney/friend I was told the following:

1) I paid for a direct flight to and from baltimore and phoenix. US Air failed to fulfill their end of the deal by providing me a direct flight in either direction.

2) Although accommodations were provided, those accommodations were NOT reasonable.

I called my credit card company (AMEX) and asked them to reverse the charges based on the above. Weâ€™ll see how that works. Iâ€™m determined not to pay for crap service and rudeness!!! I have no idea if it is going to work, but its worth a shot.

Reply
April 22, 2009

Dave G

I booked a direct flight with US air from Baltimore to Phoenix two months before I was supposed to leave. I showed up on the morning of my flight only to find that the flight had been canceled due to mechanical reasons. Nobody’s fault there, I assume. I was offered a flight the next morning but needed to get there ASAP so US Air changed my 5 hour direct flight to a 15 hour byzantine roundelay of connections through four airports — but I made it!

The flight back was more complicated; they overbooked, I was involuntarily bumped. The US Air agent, Amy Bullard, Employee # S17482 was obnoxious and rude in just about every way possible. It was obvious that she did NOT care about my predicament. She offered me a flight the next morning which was no good; I had to be at work then. Southwest Airlines had a flight going out in a couple of hours — which I would have to buy at the gate — for $500! Amy Bullard refused to pay for it. All I got was a refund for my ticked ($ 183) which I could apply to my new $500 ticket. It was Easter Sunday, Amy refused to let me talk to a supervisor (she said she was the highest ranking supervisor there) and I had NO CHOICE but to accept the refund or wait until tomorrow.

When I arrived to Baltimore at 1:00am, my bag was in lockup and all of the US air employees were gone for the day. When I called the next morning, to had my bag delivered, I was told by customer service (in India) that all claims for bags had to be made in person and that I would have to drive back to the airport (1 hour each way). I did, and whatever frozen food I had in the bag went bad by then.

NOW HERE IS SOME ADVICE: I paid for a direct flight both ways and US Air did not provide those services. After speaking to an attorney/friend I was told the following:

1) I paid for a direct flight to and from baltimore and phoenix. US Air failed to fulfill their end of the deal by providing me a direct flight in either direction.

2) Although accommodations were provided, those accommodations were NOT reasonable.

I called my credit card company (AMEX) and asked them to reverse the charges based on the above. We’ll see how that works. I’m determined not to pay for crap service and rudeness!!! I have no idea if it is going to work, but its worth a shot.

Reply
May 31, 2009

jackson

Us Air Sucks cock

Reply
July 30, 2009

Name

I tried to get a refund for a cancelled flight from US Airways for 6 months. I faxed, called & mailed all the info many times with no response at all. When you call they tell you your request is not in the system and they can't help you on the phone. You must re-submit your claim via fax, email or mail. This went on for 6 months until I put in a dispute with my credit card. US Airways never did respond.

Reply
July 30, 2009

Name

I tried to get a refund for a cancelled flight from US Airways for 6 months. I faxed, called & mailed all the info many times with no response at all. When you call they tell you your request is not in the system and they can't help you on the phone. You must re-submit your claim via fax, email or mail. This went on for 6 months until I put in a dispute with my credit card. US Airways never did respond.

Reply
July 30, 2009

Name

I tried to get a refund for a cancelled flight from US Airways for 6 months. I faxed, called & mailed all the info many times with no response at all. When you call they tell you your request is not in the system and they can't help you on the phone. You must re-submit your claim via fax, email or mail. This went on for 6 months until I put in a dispute with my credit card. US Airways never did respond.

Reply
July 30, 2009

Name

I tried to get a refund for a cancelled flight from US Airways for 6 months. I faxed, called & mailed all the info many times with no response at all. When you call they tell you your request is not in the system and they can’t help you on the phone. You must re-submit your claim via fax, email or mail. This went on for 6 months until I put in a dispute with my credit card. US Airways never did respond.

Reply
August 27, 2009

uoiuofpweurjif

This is not just endemic to US Air but virtually ALL American customer services. Gone are well-paid vested factory jobs. -Poorly paid, low benefit clerks without a stake are the new norm. Companies in a country that fails to regulate or tax (we have the lowest rates of any developed country) makes for savage capitalism on steroids -poorly monitored money hungry corporations whose only concern is cutting costs (i.e. customer service job training programs) and serving the share holder. Americans -apolotical and powerless can only blog the frustration.

Reply
August 27, 2009

uoiuofpweurjif

This is not just endemic to US Air but virtually ALL American customer services. Gone are well-paid vested factory jobs. -Poorly paid, low benefit clerks without a stake are the new norm. Companies in a country that fails to regulate or tax (we have the lowest rates of any developed country) makes for savage capitalism on steroids -poorly monitored money hungry corporations whose only concern is cutting costs (i.e. customer service job training programs) and serving the share holder. Americans -apolotical and powerless can only blog the frustration.

Reply
August 27, 2009

uoiuofpweurjif

This is not just endemic to US Air but virtually ALL American customer services. Gone are well-paid vested factory jobs. -Poorly paid, low benefit clerks without a stake are the new norm. Companies in a country that fails to regulate or tax (we have the lowest rates of any developed country) makes for savage capitalism on steroids -poorly monitored money hungry corporations whose only concern is cutting costs (i.e. customer service job training programs) and serving the share holder. Americans -apolotical and powerless can only blog the frustration.

Reply
August 28, 2009

uoiuofpweurjif

This is not just endemic to US Air but virtually ALL American customer services. Gone are well-paid vested factory jobs. -Poorly paid, low benefit clerks without a stake are the new norm. Companies in a country that fails to regulate or tax (we have the lowest rates of any developed country) makes for savage capitalism on steroids -poorly monitored money hungry corporations whose only concern is cutting costs (i.e. customer service job training programs) and serving the share holder. Americans -apolotical and powerless can only blog the frustration.

Reply
October 10, 2009

nolafilm

hey Chris – I just met you at IMS09 a couple days ago – I was the guy who asked the question about Justin's ROI and your awesome calculation methods. I'm sitting here waiting to board a US Air flight back to New Orleans wishing I'd read your post before booking my flight. Like a few other airlines they now charge $25 for the privilege of storing my suitcase in their luggage department.

But they encourage you to check your bags online first so you can save $5 off this ridiculous fee. Sure it's only$ 5 but I figured I'd give it a shot. Guess what? It doesn't work – multiple attempts result in unexpected errors and then when you try to log back in with your confirmation number there's no way to get to that page again.

A call to customer service about this resulted in a 10+ min wait time, and ultimately me bailing on the attempt. At the check-in gate, I overheard a woman next to me explaining that she was unable to check her bags in online, just like me. She even wrote down the error code the screen gave her. Both our gate agents were unapologetically unsympathetic.

While the $5 is not that big of a deal, the way they set me up and then let me down is lame.

My one-way flight back to New Orleans on US Air will now be 4x the cost of my one-way flight up here via JetBlue. And this will be the last time I fly US Air.

Also, you should be happy to know you rank #2 for “US Air sucks” on Google.

Reply
October 10, 2009

nolafilm

hey Chris – I just met you at IMS09 a couple days ago – I was the guy who asked the question about Justin's ROI and your awesome calculation methods. I'm sitting here waiting to board a US Air flight back to New Orleans wishing I'd read your post before booking my flight. Like a few other airlines they now charge $25 for the privilege of storing my suitcase in their luggage department.

But they encourage you to check your bags online first so you can save $5 off this ridiculous fee. Sure it's only$ 5 but I figured I'd give it a shot. Guess what? It doesn't work – multiple attempts result in unexpected errors and then when you try to log back in with your confirmation number there's no way to get to that page again.

A call to customer service about this resulted in a 10+ min wait time, and ultimately me bailing on the attempt. At the check-in gate, I overheard a woman next to me explaining that she was unable to check her bags in online, just like me. She even wrote down the error code the screen gave her. Both our gate agents were unapologetically unsympathetic.

While the $5 is not that big of a deal, the way they set me up and then let me down is lame.

My one-way flight back to New Orleans on US Air will now be 4x the cost of my one-way flight up here via JetBlue. And this will be the last time I fly US Air.

Also, you should be happy to know you rank #2 for “US Air sucks” on Google.

Reply
October 10, 2009

nolafilm

hey Chris – I just met you at IMS09 a couple days ago – I was the guy who asked the question about Justin's ROI and your awesome calculation methods. I'm sitting here waiting to board a US Air flight back to New Orleans wishing I'd read your post before booking my flight. Like a few other airlines they now charge $25 for the privilege of storing my suitcase in their luggage department.

But they encourage you to check your bags online first so you can save $5 off this ridiculous fee. Sure it's only$ 5 but I figured I'd give it a shot. Guess what? It doesn't work – multiple attempts result in unexpected errors and then when you try to log back in with your confirmation number there's no way to get to that page again.

A call to customer service about this resulted in a 10+ min wait time, and ultimately me bailing on the attempt. At the check-in gate, I overheard a woman next to me explaining that she was unable to check her bags in online, just like me. She even wrote down the error code the screen gave her. Both our gate agents were unapologetically unsympathetic.

While the $5 is not that big of a deal, the way they set me up and then let me down is lame.

My one-way flight back to New Orleans on US Air will now be 4x the cost of my one-way flight up here via JetBlue. And this will be the last time I fly US Air.

Also, you should be happy to know you rank #2 for “US Air sucks” on Google.

Reply
October 10, 2009

nolafilm

hey Chris – I just met you at IMS09 a couple days ago – I was the guy who asked the question about Justin's ROI and your awesome calculation methods. I'm sitting here waiting to board a US Air flight back to New Orleans wishing I'd read your post before booking my flight. Like a few other airlines they now charge $25 for the privilege of storing my suitcase in their luggage department.

But they encourage you to check your bags online first so you can save $5 off this ridiculous fee. Sure it's only$ 5 but I figured I'd give it a shot. Guess what? It doesn't work – multiple attempts result in unexpected errors and then when you try to log back in with your confirmation number there's no way to get to that page again.

A call to customer service about this resulted in a 10+ min wait time, and ultimately me bailing on the attempt. At the check-in gate, I overheard a woman next to me explaining that she was unable to check her bags in online, just like me. She even wrote down the error code the screen gave her. Both our gate agents were unapologetically unsympathetic.

While the $5 is not that big of a deal, the way they set me up and then let me down is lame.

My one-way flight back to New Orleans on US Air will now be 4x the cost of my one-way flight up here via JetBlue. And this will be the last time I fly US Air.

Also, you should be happy to know you rank #2 for “US Air sucks” on Google.

Reply
October 14, 2009

Jessica Sideways

My experience with US Airways was nothing short of horrid. I have only flown them once but it was a flight from Denver to Tampa to see my then boyfriend (we were in a Long Distance Relationship). After everyone was boarded on the plane, we had to wait 2 long hours before takeoff simply because someone fuelled the plane incorrectly and they did not tell us this or communicate it properly prior to takeoff.

Reply
October 14, 2009

Jessica Sideways

My experience with US Airways was nothing short of horrid. I have only flown them once but it was a flight from Denver to Tampa to see my then boyfriend (we were in a Long Distance Relationship). After everyone was boarded on the plane, we had to wait 2 long hours before takeoff simply because someone fuelled the plane incorrectly and they did not tell us this or communicate it properly prior to takeoff.

Reply
October 14, 2009

Jessica Sideways

My experience with US Airways was nothing short of horrid. I have only flown them once but it was a flight from Denver to Tampa to see my then boyfriend (we were in a Long Distance Relationship). After everyone was boarded on the plane, we had to wait 2 long hours before takeoff simply because someone fuelled the plane incorrectly and they did not tell us this or communicate it properly prior to takeoff.

Reply
October 15, 2009

Jessica Sideways

My experience with US Airways was nothing short of horrid. I have only flown them once but it was a flight from Denver to Tampa to see my then boyfriend (we were in a Long Distance Relationship). After everyone was boarded on the plane, we had to wait 2 long hours before takeoff simply because someone fuelled the plane incorrectly and they did not tell us this or communicate it properly prior to takeoff.

Reply
December 5, 2009

Mark Levison

Ouch – bummer. Which airline do you use now?

Reply
December 5, 2009

Mark Levison

Ouch – bummer. Which airline do you use now?

Reply
December 5, 2009

Mark Levison

Ouch – bummer. Which airline do you use now?

Reply
December 5, 2009

Mark Levison

Ouch – bummer. Which airline do you use now?

Reply
February 14, 2010

Melissa

I agree completely…US Air sucks big time. Gave our seats away as well…unfortuantely for us the next flight to the island we were trying to get to is 2 days away. Our luggage however, is happily on its way…breaking every FAA rule out there…5 pieces of unaccompanied luggage flying high above the carribean. Shame on you US Air…in this economy you should be going out of your way to make your customers (especially Gold Level) customers happy. This company WILL go under soon and when it does I certainly won't be crying. Good riddance.

Reply
February 14, 2010

Melissa

I agree completely…US Air sucks big time. Gave our seats away as well…unfortuantely for us the next flight to the island we were trying to get to is 2 days away. Our luggage however, is happily on its way…breaking every FAA rule out there…5 pieces of unaccompanied luggage flying high above the carribean. Shame on you US Air…in this economy you should be going out of your way to make your customers (especially Gold Level) customers happy. This company WILL go under soon and when it does I certainly won't be crying. Good riddance.

Reply
February 14, 2010

Melissa

I agree completely…US Air sucks big time. Gave our seats away as well…unfortuantely for us the next flight to the island we were trying to get to is 2 days away. Our luggage however, is happily on its way…breaking every FAA rule out there…5 pieces of unaccompanied luggage flying high above the carribean. Shame on you US Air…in this economy you should be going out of your way to make your customers (especially Gold Level) customers happy. This company WILL go under soon and when it does I certainly won't be crying. Good riddance.

Reply
May 17, 2010

tachnyrus

The original story is 3 months out of date, but I'd like to post a video of our encounter with US Airways' (lack of) customer service. Our flight from Washington to Buffalo was cancelled due to them screwing up their crew scheduling – the crew did not arrive on their designated plane.

Enter US Airways' customer service lady of the year: http://www.youtube.com/watch?v=RMA6NwMlZOQ.

Thanks to her outstanding service, we ended up driving through a district and three states overnight to reach Buffalo in the morning. Cheers US Airways.

Reply
May 17, 2010

Stories of US Airways Fucking Over It’s Consumers | The Adventures of Jessica Sideways

[…] US Airways Customer Service Sucks by Christopher S. Penn (Flight 1091 from Boston to Dayton, OH) […]

Reply
May 17, 2010

tachnyrus

The original story is 3 months out of date, but I'd like to post a video of our encounter with US Airways' (lack of) customer service. Our flight from Washington to Buffalo was cancelled due to them screwing up their crew scheduling – the crew did not arrive on their designated plane.

Enter US Airways' customer service lady of the year: http://www.youtube.com/watch?v=RMA6NwMlZOQ.

Thanks to her outstanding service, we ended up driving through a district and three states overnight to reach Buffalo in the morning. Cheers US Airways.

Reply
June 10, 2010

Bw8100

I too had a horrible experience with a Flight Attendant on a flight out of Aruba to Charlotte. I had just been released from the hospital and was trying to get home when I explained to the angry, threatening elderly flight attendant that I was in pain and asked politely for a pillow or blanket to put behind my back to make me more comfortable. She told me they were only for First Class passengers and she couldn't bring one back to coach. I asked that given my unusual circumstances if she could make an exception. she said “How would you like it if I took away your blanket to give it it to someone else”. I looked around her to see that there wasn't a single person in First Class using one. When I told her this, she started pointing her finger at me in a threatening gesture and threatened that if I said one more word she would have the plane go back to the gate and have me removed. I asked her why she was so angry and she immediately went to the phone and called the Captain. A minute or two later, another attendant came back to chastise me and asked me if I was going to cause any more trouble and treated me like a child. Moments later the Captain got on the intercom and embarassed me by saying that we had an unruly passenger and that they would not tolerate that type pf behavior and would remove any passenger that threatened the safety of others.

Did my asking for a pillow endanger others? I never raised my voice, used any threatening words or gestures or profanity. I just asked for a pillow and an explanation why she could help someone who was in discomfort. Then she wanted to sell me the blanked for $7. It was a money and power thing. I will never fly this airline again. What has this world come to.

Reply
June 10, 2010

Bw8100

I too had a horrible experience with a Flight Attendant on a flight out of Aruba to Charlotte. I had just been released from the hospital and was trying to get home when I explained to the angry, threatening elderly flight attendant that I was in pain and asked politely for a pillow or blanket to put behind my back to make me more comfortable. She told me they were only for First Class passengers and she couldn’t bring one back to coach. I asked that given my unusual circumstances if she could make an exception. she said “How would you like it if I took away your blanket to give it it to someone else”. I looked around her to see that there wasn’t a single person in First Class using one. When I told her this, she started pointing her finger at me in a threatening gesture and threatened that if I said one more word she would have the plane go back to the gate and have me removed. I asked her why she was so angry and she immediately went to the phone and called the Captain. A minute or two later, another attendant came back to chastise me and asked me if I was going to cause any more trouble and treated me like a child. Moments later the Captain got on the intercom and embarassed me by saying that we had an unruly passenger and that they would not tolerate that type pf behavior and would remove any passenger that threatened the safety of others.

Did my asking for a pillow endanger others? I never raised my voice, used any threatening words or gestures or profanity. I just asked for a pillow and an explanation why she could help someone who was in discomfort. Then she wanted to sell me the blanked for $7. It was a money and power thing. I will never fly this airline again. What has this world come to.

Reply
1. July 19, 2011
  
  lojosol
  
  Did you file a Complaint at the airport once you arrived in Charlotte? its amazing how few people do this (not saying that you didnt), and just going up to the ticket counter and asking for a supervisor will usually be the best method to gain a resolution in a type of situation like that. Flight Attendants acting like that should be reported, and the sooner the better.
  
  Reply
June 21, 2010

David Isely

They lost my guitar when I checked it at the gate! WTF I will never cease to badmouth this airline.

Reply
June 21, 2010

David Isely

They lost my guitar when I checked it at the gate! WTF I will never cease to badmouth this airline.

Reply
July 16, 2010

BB

My luggage was left behind in Madrid. When we arrived in SFO on 7/13/10, I was told by their employee at baggage claim that it has already made it to Philadelphia. She lied to me and our luggage was elsewhere in Europe. I was calm when I asked her and even said thank you. A simple straight forward answer would've been sufficient instead of flat out lying. We got my sister's backpack, which made a trip from Spain to Germany. That's how I found out she lied. My luggage, however, is still missing.

Reply
July 16, 2010

BB

My luggage was left behind in Madrid. When we arrived in SFO on 7/13/10, I was told by their employee at baggage claim that it has already made it to Philadelphia. She lied to me and our luggage was elsewhere in Europe. I was calm when I asked her and even said thank you. A simple straight forward answer would've been sufficient instead of flat out lying. We got my sister's backpack, which made a trip from Spain to Germany. That's how I found out she lied. My luggage, however, is still missing.

Reply
July 21, 2010

Diana_bowker2003

My son had a camera stolen out of his bag. US Airways won't do anything about it. You have to file forms is all I was told. The camera was his dad's who passed away in November, 2009. Now, what can he do. US Airways is the WORST!!!!!!!!!!!!!!!!!! Huntsville Airport doesn't even have a number to call them (US Airways). Think twice before booking with them.

Reply
July 21, 2010

Diana_bowker2003

My son had a camera stolen out of his bag. US Airways won’t do anything about it. You have to file forms is all I was told. The camera was his dad’s who passed away in November, 2009. Now, what can he do. US Airways is the WORST!!!!!!!!!!!!!!!!!! Huntsville Airport doesn’t even have a number to call them (US Airways). Think twice before booking with them.

Reply
1. July 20, 2011
  
  lojosol
  
  actually, e-mail or written letter is the preferred form of communication for comments and complaints that you wish to convey to US Airways. they should have at least directed you to the e-mail address on USAirways.com or given you the direct mailing address.
  
  Reply
July 21, 2010

Diana_bowker2003

My son had a camera stolen out of his bag. US Airways won't do anything about it. You have to file forms is all I was told. The camera was his dad's who passed away in November, 2009. Now, what can he do. US Airways is the WORST!!!!!!!!!!!!!!!!!! Huntsville Airport doesn't even have a number to call them (US Airways). Think twice before booking with them.

Reply
August 15, 2010

Djmorganrocks

Here is my story http://www.youtube.com/watch?v=m3QAwFvbiPM

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August 15, 2010

Hivalb

I had a bad experience with Orbitz and US Airways, the worst airline ever in my book. I have credits I want to apply toward a reservation but Orbitz does not allow me to do that online (I found this out the hard way, after booking another flight). So in order to book a reservation I have to call Orbitz directly, which I did recently. I spent hours on the phone on hold because they kept transferring me to customer service (which ironically, was the number I had called) and no one ever came on the line. Meanwhile an automated message kept coming up saying I could save time by booking my flight online!

Eventually I got transferred to US Airways, who now wants to make a $300 profit from me. That is, they will only issue a ticket for the price of my original credit (confirmation code cjz4pk), which is quite high. Yet I see online I can get a ticket much cheaper. They will not give me any refund whatsoever either.

Now, after all this frustration, why would I want to use US Airways or Orbitz again?

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May 31, 2011

Hueyown

I Agree with this man 100% They swrewed us on Friday 27,may,2011 in CLT,NC We were coming back from the Philippines. Phillip Ownbey,Asheville,NC

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July 4, 2011

I_knew_things_once

I am at the airport across from my us airways gate where I have been sitting for the last 16 hours. When I ran from my last flight to my connecting, they closed the doors in my face. The customer service reps said it was not their fault and would not offer to pay for a hotel ( since the next flight wasn’t until the next day). Customer service saw that I was sweating and crying from running and didn’t care that I did not have money for a hotel. The guy at the desk would not even look at me in the eyes when he told me that there was nothing He could do. I’m upset because us airways only allowed me 14 minutes to get to off one flight to the other as I did not know how big the airport was. Then they acted like they didn’t care and as if I was crazy, not them. I’m done with us airways!

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July 5, 2011

Bee

The problem is that Useless Air, and most other majors have union thugs masquerading as gate agents, customer service and brand ambassadors…

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December 26, 2011

Clay

My name is Clay Jeppsen, I have yet to hear back from Rosa Perez, I am getting
extremely irritated at US Airways inability to resolve a customer situatiion.
Since October 9th, I have been trying to ger restitution for my camera that was
stolen by your staff on my flight from Phoenix to Puerto Rico. You said there
was not room in the overhead compartments and said you’d have to check my carry
on bag. You took it from us immediately a slapped a sticker on it. When we
arrived in Purto Rico our $900 camera was gone, not missing – STOLEN! You send
me a snail mail letter saying sorry, we’re not responsible. It’s like telling me
you’ll need to hold my wallet for a few hours and then giving it back with no
money and then saying you’re not responsible. NOT COOL! You ARE responsible –
you run a multi-billion dollar airline company…..GROW UP and OWN UP! I filled
out all the claim work, sent you the reciept now please resolve this the right
way. Own your integrity and don’t hide behind your “We’re not accountable”
losing attitude. Please give me real contact info for Rosa Perez, I’m tired of
sending in a fax ever other day to her with no response, a phone call or email
would be nice.

Clay Jeppsen
[email protected]

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August 13, 2019

Gruffdae

I would absolutely have to agree. Do not fly this airline if at all possible. I hope we enlightenedaboutthishitairline are not the only ones reading this page though.

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June 4, 2012

Abel Mebratu

On my flight from DC to Chicago via connection in Charlotte, I witnessed several incidents of bad customer service. This happened yesterday June 3rd, 2012 and so their customer service still sucks. It’s strange that this airline is still in business. I will avoid US Airways as much as possible.

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