Christopher S. Penn – Marketing AI Keynote Speaker

Author: Christopher S Penn

  • I call for the immediate resignation of Senator Christopher Dodd (D-CT)

    Christopher Dodd, U.S. Senator.

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    Senator Christopher Dodd, head of the Senate Banking Committee, is corrupt, plain and simple. Senator Dodd has sponsored a mortgage bailout bill in Congress to benefit mortgage lenders and took money from one of them – Countrywide – while putting up the legislation. Details, courtesy of the Wall Street Journal:

    On Tuesday, the very day he finally admitted knowing that Countrywide Financial regarded him as a “special” customer, the Connecticut Democrat also announced that he was bringing to the Senate floor a housing bailout sure to help lenders like Countrywide.

    How much will Countrywide benefit from Mr. Dodd’s rescue? The Senator’s plan allows mortgage lenders to dump up to $300 billion of their worst loans on to taxpayers via a new Federal Housing Administration refinancing program, provided the lenders are willing to accept 87% of current market value. The program will be most attractive to lenders and investors holding subprime and slightly-less-risky Alt-A loans made during the height of the housing bubble in 2006 and 2007.

    That legislation is bad enough. Here’s the kicker:

    Meanwhile, Mr. Dodd continues to insist that, though he knew he was a “special” Countrywide customer, he didn’t think he was getting any special financial benefit. But a 75,000 reduction in mortgage payments is no small matter for anyone living on a Senate salary of169,300. Why else would he be known around Countrywide as a “Friend of Angelo” – Angelo being Countrywide CEO Angelo Mozilo.

    Yesterday, nine Senate Republicans led by South Carolina’s Jim DeMint sent a letter asking Majority Leader Harry Reid to delay consideration of Mr. Dodd’s housing bailout bill in light of its benefits for Countrywide – and Countrywide’s benefits for Mr. Dodd. That’s an excellent idea, in addition to a Congressional and Justice Department probe of Countrywide, Fannie Mae and the favors they seem to have spread around Washington. American taxpayers need to understand more about who they’re being asked to bail out here, and why.

    Dodd, in effect, is going to charge American taxpayers – ME – 300 billion for a75,000 bribe. This is corruption, plain and simple.

    I call for the immediate resignation of Senator Dodd from Congress, and urge you to contact YOUR senators and representatives to ensure the mortgage bailout bill is voted down on arrival. Let lenders – and disclosure, I work for a student loan company – live with the bets they make in the marketplace.

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  • Would you buy .sex?

    CNN is reporting that .sex domains may become available

    I wonder what you would expect to find at studentloan.sex and financialaid.sex… still, probably should buy them when they become available. Or MarketingOverCoffee.sex? Or PodCamp.sex? (eww)

    For that matter, what would you expect to see at CNN.sex?

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  • How to Become a Social Media Expert

    A samurai wielding a naginata.

    Image via Wikipedia

    In the last blog post, I shared the old-school Japanese martial arts analogy of apprentice, journeyman, and master as it relates to social media. Here’s the quirk in that particular analogy: because social media as a field is new and evolving, there really can’t be any lifelong masters yet. So what’s a social media practitioner to do, and how does one become an expert?

    Again, looking to the past to see into the future, there was a practice called musha shugyo, loosely translated as a warrior’s quest. Typically, after a samurai learned everything he could from a teacher, his teacher kicked him out of the school and forced the practitioner to go wandering the countryside, looking for opportunities to test his skills. The practitioner would look for warlords to serve, other schools to spar with, opportunities to put to use the skills he had learned under the tutelage of his teacher.

    After the warrior quest ended, the practitioner would have a deep knowledge of their skills, tools, and contexts in which they could be helpful. The insights they gained during their years-long quests would serve to inspire them, and would eventually transform them into masters.

    For social media practitioners, that’s more or less where we are. Once we’ve learned the basics of social media – blogging, podcasting, presence networks, etc. – we can pursue a few different options for our future.

    Fishbowl

    The most common and unfortunate option is to stay in the fishbowl, to continue talking to each other only, patting each other on the back for being cutting edge, and stagnating as we wait for the next shiny object to appear for us to flock to. In the process, we accomplish nothing and make an awful lot of noise. We fail to make any difference in the world, but think we do by talking constantly about it.

    Arbitrage

    Some practitioners choose the route of pursuing additional disciplines outside of social media, looking for knowledge, practices, and ideas to bring back into social media. This includes studying other forms of marketing, systems, operations, etc. so that the practices and ideas from other disciplines can be adapted to be useful in social media, something that Jay Moonah alluded to in yesterday’s blog post.

    Musha Shugyo

    The most productive of the practices a social media practitioner can do after learning and becoming competent at the basics is the musha shugyo, the testing period. Take the skills you have and apply them in real world contexts, for real world results. Look for opportunities to volunteer with charities, non-profits, or other organizations if your own company won’t give social media a try. Above all else, put the tools of social media to work, so you can see their power and limitations, what works, what bombs, and in what contexts each tool is appropriate.

    The road to expertise, the road to mastery, is a long one, but a worthwhile journey. As social media continues to unfold and grow, the ability to do productive, useful things with the tools we have will continue to grow as well, if only we have the will to apply ourselves.

    One final note. In Japanese culture, you never take the title of master – it’s culturally inappropriate. What happens, however, is that your students apply the title to you as their acknowledgement of all you have shared with them, and proudly refer to you as a master, an expert, etc.

    In the West, in the 21st century, our obsession with branding and labels means that we often make bold claims we can’t back up, like social media expert, social media guru, etc. How do you know who is the real deal? Look to what their students and peers say about them, not what they say about themselves.

    Ultimately, you’ll probably be the last to get the memo about being an expert. You’ll look back on your journey and see not social media, but lives saved, lives changed and improved, products and services bought and sold, brands built, communities bettered. The measurements that count most to you will likely have nothing to do with friends, followers, betas, or invitations, but with differences and positive changes made, accomplishments logged.

    When you reach that point, I can only hope and work to be there by your side.

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  • Who is a social media expert?

    Who is a social media expert?

    During our drive to Podcasters Across Borders, Chris Brogan and I discussed an awful lot of things (14 hours in the car will do that) and one of those things is expertise. From my perspective, expertise follows a very distinct, well defined pattern that is measurable and obvious. If you’re marketing yourself as an expert, or you’re a business or marketer looking to hire an expert, perhaps this framework will help.

    In the martial arts, there are complementary ideas of apprentice, practitioner, and master practitioner, as well as form, variation, and freedom. Even George Lucas copies this to a degree with the Padawan, Jedi Knight, and Jedi Master.

    Apprentice / Beginner / Padawan

    Who is a social media expert? 10At the beginning of any journey, we begin with form. Adherence to form is essential to learn how to use the tools, techniques, and basics of whatever it is we’re studying, whether it’s martial arts, social media, plumbing, etc. We learn form from our teachers, who are the absolute authorities in our journey. Deviation from form is discouraged because it can lead to distraction, ultimately causing you to learn less effectively. This is the stage when the apprentice learns how to hammer nails, stoke fires, roll dough, write blog posts, etc., all under the care of a master instructor who guides the apprentice through early hazards.

    Journeyman / Practitioner / Jedi Knight

    In the middle of a journey, we practice variation. We now know the basics of our tools and have achieved competence with them. We can build a basic house, we can forge a sword, we can submit a story to Digg and get it to be relatively popular. At this point in our journey, we start examining variations on form to discover principle. A house doesn’t always have to be four square walls and a roof to provide effective shelter. A sword strike doesn’t always have to be on a cardinal angle. A tool like Twitter doesn’t just have to be used for presence and conversation.

    Our teachers change as well, from absolute authorities to puzzlers and riddlers. They set up conditions for us to begin making our own discoveries, rather than just hand us knowledge on a plate for us to faithfully consume. Our teachers and masters inspire us to find the resources in ourselves, to experiment, accepting that we’ll screw up and break things from time to time. A sword blade will crack in the forge, a video will render wrong, a cake will fall – all of these are normal as we vary from form.

    This is the most dangerous part of the journey, the point at which we can fall prey to our own Dark Side of the Force, in believing that we’re better than we actually are. Our teachers will also set us up for minor failures to remind us that we still have limits, that variation too far from the form has consequences. We’ve all seen that person who declares themselves an expert at this point, too early in their journey.

    Master / Expert / Jedi Master

    As we reach legitimate mastery, we leave form behind. The principles themselves remain timeless, but we no longer need variation to discover them, as we know them by heart, by practice, by long experience. A master carpenter can build a house just by eye, discarding the need for rulers and blueprints. A master baker doesn’t even bother to measure, yet the bread always turns out perfectly. A social media expert generates impressive real world results – money raised, sales made, lives saved – using whatever tools are appropriate, free of dogmatic handcuffs that say a blog must only be used in this fashion, or Twitter can only be used in that way. If the tool doesn’t exist, the expert simply crafts it themselves.

    Our teachers reveal a wonderful and horrifying truth at this point in our journey, that they are fellow explorers along the path. There’s even a certification in Japanese martial arts, called menkyo kaiden, which isn’t just a way of saying that you’re great at something, but that your teacher has run out of things to teach you. You’ve learned as much as they know, and now you and your teacher are fellow explorers, making discoveries and sharing them together. You’re fellow explorers along the path, and while your teacher will always have an honored place in your life, they’re no longer responsible for your development and care. You stand on your own two feet.

    Here’s the thing about true mastery, true expertise. It takes years upon years to get there, more years by many than social media has even existed. Podcasting has been around for 4 years or so. Blogging has been around for 10 years or so. Other disciplines like carpentry, martial arts, etc. have been around for millennia. For someone to appoint themselves an expert, a master in a discipline less than a decade old is puffery, plain and simple. There are certainly plenty of people who are very talented at what they do. There are also a lot of people who are peddling snake oil, promoting their latest goods with impressive sales pitches and not much to back them up.

    Are there experts, masters in social media? I’d have to say no, not right now. There are leaders, pioneers, explorers, folks who are at the front of the trail, clearing the way and stumbling onto all the hazards. Eventually, if they stay the course, those people will become masters in their own right, but right now we’re all still learning variation, still discovering the principles of social media as the platform evolves.

    You can always tell who is a pioneer. They’re the ones with the arrows in them.

    How do you tell the difference between a legitimate leader and someone who’s just trying to make some money off of you? Look, as we have for centuries, at the results they produce. If you’re thinking about hiring someone to help you out with social media, see what other results they’ve produced. Have they run campaigns with real world results? Have they made impressive sales, saved lives, changed lives, made a difference?

    Where’s Yoda when you need him?

    In the next blog post, I’ll talk about another peculiarity of social media – what to do if you have no master teacher to help you.

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  • An Epic Battle: Conversation vs. Monetization

    At Podcasters Across Borders, Chris Brogan and I had an epic fight over conversation vs. monetization, over community vs. marketing. Here’s the video of this late night “session” which will set the tone for podcasting for years to come…

    … or at least until the next conference to which we bring lightsabers.

    Hat tip to Chel Pixie and Whitney Hoffman for the camerawork.

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  • Podcasters Across Borders 2008 Review

    Podcasters Across Borders 2008 Review

    PAB2008 group photo

    Podcasters Across Borders 2008 has wrapped up, and I’m back in the office. Another terrific weekend, full of great friends and interesting discussions. A few takeaways from this weekend that I picked up:

    Sylvain Grand-Maison showed a great slide of song structure and podcast structure – comparing the two, and suggesting that the same ideas that make a song worth listening to could make your podcast worth listening to.

    Sylvain Grand-Maison - PAB2008

    Jay Moonah did a great demo of how the medium is the message by having a blindfolded volunteer identify the quality of a promotional message by the paper it was printed on.

    Jay Moonah - PAB2008

    Tod Maffin from the CBC explained about “IT” or the quality that makes a podcast terrific. One of his suggestions was to speak more intimately, reminding us that a significant portion of people listen to podcasts with headphones or earbuds; speaking to them as if you’re shouting across the room (radio) is a mismatch for how people listen.

    Tod Maffin - PAB2008

    There were plenty of other discussions I had this weekend, and I’ll be making some changes from a technical perspective as well as a marketing perspective for the various media adventures we all participate in

    Oh, and I won a Blue Snowball mic, which was a nice treat, and soon to be a nice treat for the listeners of the Financial Aid Podcast.

    PAB2008 UStream setup

    Many thanks to Mark Blevis and Bob Goyetche for putting on another fantastic conference.

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  • Amazon Kindle Blog Directory – 30% rev share

    05062008981

    Image by tnkgrl via Flickr

    Submit your blog or podcast show notes to Amazon’s Kindle directory. They offer 30% rev share on your blog if they choose it for inclusion – and since you’re blogging ANYWAY, you may as well get some incremental revenue if you’re chosen to be worthy of inclusion!

    Apply here.

    Compensation terms:

    6. Subscription Royalties. For each calendar month during the Term, provided you are not in breach of your obligations under this Agreement, we will pay you royalties (“Publisher Royalties”) equal to thirty percent (30%) of Subscription sales revenues actually received by us from sales of Subscriptions to your Publications during the month, net of any bad debt, credits and returns. Subscription sales revenues means only amounts actually received by us for the sale of Subscriptions to your Publications and excludes any fees paid for any product or service other than a Subscription, even if sold together with or required to make use of any Subscription. If we sell a Subscription together with any other content subscription at one undistinguished price (the “Single Price”), Subscription sales revenues for such sale will be allocated on a pro rata basis based on the then-current stand-alone retail price for each individual title included as part of such sale (after taking into account any discounts accorded each participating title in the Single Price sale).

    7. Payment Terms. All payments will be due as of the date ninety (90) days following each calendar month of the Term or portion thereof in which Publisher Royalties have accrued. We will, concurrently with payment, provide statements providing detail regarding the amounts of Subscription sales revenue for your Publications collected during the applicable months. All payments shall be made in U.S. dollars. If Publisher is unable to accept Electronic Funds Transfer (“EFT”) payments, we will pay by check, but we will charge a fee of 8.00 per check and will issue checks only if the amount payable is at least100; if Publisher needs to be paid by check we will accrue and withhold payments until the total amount due is at least $100. All statements shall be conclusive, final and binding, unless Publisher gives Amazon written notice stating the specific basis for objection within six (6) months after the date rendered. You shall not maintain any action or proceeding against us with respect to any such statement unless you commence that action or suit within six (6) months following the date that you provide Amazon with the written notice referred to in the immediately preceding sentence. Any such action or proceeding shall be limited to a determination of the amount of monies, if any, payable by Amazon to you for the accounting periods in question, and your sole remedy shall be the recovery of those monies with no interest thereon.

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  • Seth Godin is a National Treasure For His Amazon Kindle Idea

    :en:Seth Godin

    Image via Wikipedia

    Seth Godin is a National Treasure For His Amazon Kindle Idea

    From his most recent blog post:

    What happens to reading habits when you can buy all the books you want for $40 a month? What happens to book consumption when books become social objects, commented upon by you and your participating friends or network? The conversations surrounding books are often a prime driver behind book sales (“You haven’t read it yet?) and the conversation-enabled Kindle takes that to a whole new level.

    Imagine what our nation – our WORLD – could be like if you had all you could read for 40/month? Imagine what would happen to literacy if books became as cheap and as prevalent as every other form of media?

    Answer: hard to say, but having a world swamped with good reading is a problem I’d like to have.

    We’re seeing this happen with eBooks to a degree already. eBooks have a near zero manufacturing and distribution cost, which means you can make a lot more of them for the same money as a regular book. Imagine if a forward-thinking college professor simply aggregated all the eBooks from a particular industry as a course’s textbooks – no books to buy, no trees to kill, just knowledge.

    Food for thought: a recent study in Britain (whose URL eludes me) showed that placing things in a buying position in a cafeteria increased sales of whatever it was that was in the buying position. Junk food sold as well as healthy food, so a cafeteria manager swapped out fried whatever one day for fresh fruits and vegetables, and saw the fresh, healthy food sell as fast as the fried stuff had in the days before.

    Imagine if we could get free or low cost eBooks to be as widely available and as convenient as a song on iTunes. Put books in the buying position, and consumers might just buy ’em because they are there and priced right. The societal benefit of increased literacy and increased consumption of knowledge would be vast and far-reaching.

    Seth Godin, I hope Amazon reconsiders your offer, and I hope someday to read every book you publish for40/month.

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  • MySpace Bots Updating Now

    For those marketers using MySpace profile management software, chances are the redesign broke it – expect manufacturers to be issuing updates soon.

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  • Proud to be an American?

    Reputation of America

    Image by denmar via Flickr

    Proud to be an American?

    Today’s CNN front page story? A group of physicians ascertained that America committed war crimes by subjecting prisoners to torture, from electric shocks to beatings to sodomy.

    “There is no longer any doubt that the current administration committed war crimes. The only question is whether those who ordered torture will be held to account.” – retired U.S. Major Gen. Antonio Taguba

    It’s difficult to be proud to be an American when you realize that you are the bad guys. If life were a movie, we’d be the villains. Yes, we started out fighting evil people like Osama Bin Laden, who made it no secret that they sought our destruction, that they wanted and still want to kill as many innocents as possible.

    When I was growing up, Superman was still popular. Truth, justice, and the American way – all things good, all things worth fighting for.

    But we’ve lost our way. Literally.

    I wonder if Superman would ever repudiate the American way. Truth, justice, and… ?

    How do we fix this? An apology would be a start, followed by holding accountable the commander in chief of the United States military for war crimes committed at Abu Ghraib. After all, it happened on his watch, by his order, and ultimately, he is responsible.

    War crimes are defined in the statute that established the International Criminal Court, which includes:

    1. Grave breaches of the Geneva Conventions, such as:
      1. Willful killing, or causing great suffering or serious injury to body or health – guilty.
      2. Torture or inhumane treatment – guilty.
      3. Unlawful wanton destruction or appropriation of property – guilty.
      4. Forcing a prisoner of war to serve in the forces of a hostile power
      5. Depriving a prisoner of war of a fair trial – guilty.
      6. Unlawful deportation, confinement or transfer – guilty.
      7. Taking hostages

    The United States – our country, my country, is guilty of 5 of the 7 major war crimes established under the Geneva Convention and the International Criminal Court. The leader of a nation and commander of the military that is responsible for the commission of war crimes must be held accountable.

    Will that ever happen? I doubt it – and until it does, we’re still the bad guys.

    “Loyalty to my country? Always. Loyalty to the government? Only when it deserves it.” – Mark Twain

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