Christopher S. Penn – Marketing AI Keynote Speaker

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Punchlines and Personal Quotes

If you’ve spent any time on my personal site, there’s one page I’d like you to think about replicating on your own, either publicly or privately, and it’s the quotes page.

Why?

Well, the idea for the quotes page came from the father of one of my teachers, the late Ira Hayes, motivational speaker. His son, Stephen K. Hayes, found among his belongings a page of punchlines that he kept as a crib sheet for speaking. What’s funny is that Ira didn’t write down the actual jokes, just the punchlines, so unless you attended his speeches back in the day, no one is really sure what the actual jokes are. Ira just collected the punchlines together over time as he spoke and developed new material.

The quotes page on this site isn’t quite punchlines, but it is stuff I’ve collected over time that I find personally significant. Little expressions of things that made me think, things that are worth remembering.

Why do this? There’s more content than ever today. More blogging, more tweeting, more everything, and it’s so tempting to get into the easy, lazy habit of assuming that Google will remember for us what we’ve experienced that we just turn our brains off. Hear a funny speech? Someone probably recorded it, right? Read a funny quote on Twitter? Google will have it, right?

Don’t bet on it. If it’s important, don’t bet on it. In my Advanced Social Media class, I admonish my students that the live sessions may or may not be recorded, but they should act and work as if the sessions will NOT be recorded, so that they train their brains to capture useful information, rather than rely on a third party.

I encourage you to do something similar for yourself. It doesn’t have to be public like my quotes page is, but make a habit out of saving and storing valuable information, useful information, in a compact form. If you speak publicly, obviously this is a practice that has an immediate use for you, but even if you don’t, it’s still a good habit to get into for tuning up your brain.

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November 8, 2009
What you need to do next in social media for success

What’s next? Is it Google Wave? How should we be using Twitter? Which social networks should we be on? What’s next?

Familiar questions? You hear these questions at conferences, trade shows, events, in the fishbowl, just about everywhere. They reflect a certain hunger, an almost desperate feeling from folks in the social media fishbowl, even from veteran practitioners.

What’s next is a simple question to answer. As with many things, however, what’s simple is often not easy.

What’s next is you. More specifically, what’s next for you is improving you, breaking away from existing limitations. No matter where you are on your social media journey, you’ve accrued some habits. Some are good and useful, some are not. Some habits are outdated already and aren’t serving you particularly well. For example, it might be your habit to reply to tweets at a certain time of day, but if your followers have changed and grown over time, they might want to hear from you at a different time of day, or new followers might have different expectations of how frequently you’ll keep in touch with them.

What’s next isn’t more tools, which is that desperate hunger I mentioned earlier, that wanting of more shiny objects. You see this most acutely in people who are disappointed in new offerings like Google Wave, whose expectations were that it would dramatically change their lives. If you’re chasing after the tools, that’s understandable. After all, understanding and mastering the basics of the tools that you currently have has gotten you to this point.

I’d offer instead that instead of longing for more tools, new tools, shinier objects, that you instead focus on becoming more powerful with the tools you already have. What do I mean? Let’s look at a martial arts example. There are only so many ways that physics, biology, and psychology permit us to punch, kick, or throw someone with any degree of effectiveness. Most of the tools you can achieve a basic, minimum level of competency with in about six months per tool if you practice diligently and frequently.

After you understand and can use the basics, then what? Just more of the same? Sort of. In the martial arts, you start putting combinations of the basics together. You start to examine human nature, to figure out why someone would behave in such a way that necessitates using a punch or a kick on them. You start to dig deeper into people’s motivations and into your own weaknesses, solidifying the tools you’re not so comfortable with, figuring out what it is in your own nature that prevents you from being as effective as possible with that tool.

Ultimately, once you reach higher levels of proficiency in the martial arts, the most juice for your squeeze comes out of self improvement. Got a quick temper? Learning how to channel that and tame that will do more for your quality of life (and keep you out of more fights) than the physical tools alone. Easily intimidated? Learning how to fortify your spirit will bring rewards not just to a physical encounter, but also to job interviews, workplace stress, and family problems, too.

The tools of social media are no different from a big picture perspective. (Obviously, punching someone has much more immediate impact than tweeting them) Once you’ve gained proficiency with the tools themselves, if you want to be more and more effective, if you want to get more and more out of them, you have to look away from the tools and the distractions of the day and focus on what in your own human nature is holding you back from accomplishing even more.

How do you do that? By first and foremost being honest with yourself, privately, internally, and quietly. Take some time, just a minute or two a day to start, to sit up straight and take a few deep breaths, then ask yourself these two questions:

1. What one thing did I do today that I’m proud of?
2. How can I take that thing I did and improve on it?

Some days, it’ll be a little bit of work to accomplish even #1. That’s okay. That’s what’s powerful about social media. You can generate results very quickly, so go find something worth doing before each day is over and use the tools that you have to do it. Then put the results into your brain with question #2 and see if you become more effective, more free, more powerful with the tools you already have.

Do this often enough, and you’ll wake up one day and realize that the answer to what’s next is and always has been inside your own heart and mind.

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November 5, 2009
Advanced Social Media Course is Live!

I’m proud to announce that after several months of very hard work and significant effort on the parts of the University of San Francisco and our instructors, the Advanced Social Media certificate course is now live and available to the world!

In this eight week course, you’ll get instruction from true social media experts and marketers like Jay Berkowitz, Jim Kukral, CC Chapman, and myself, plus expert legal advice from lawyers David Bates and Gaida Zirkelbach on managing the risks and best practices of social media from a legal perspective.

What’s so different about this course versus every other social media thing on the Web?

Since I designed the course, I have a fairly good idea of what went into it and who’s teaching, and I can say we’ve got some great content and a top-notch roster of experienced people who’ve generated real world results using social media.

When I put it together a few months ago, I wanted to create a course that approached different practice areas of social media – marketing, advertising, PR, small business, agency work – and cross-cut that with social media practices. For example, the lectures fall into 7 tracks:

Track 1: Basics, review, concepts
Track 2: Marketing perspective
Track 3: Public relations perspective
Track 4: Service perspective
Track 5: Monetization/commercialization perspective
Track 6: Executive/strategic perspective
Track 7: Tool Time

Then the course runs over 8 weeks, with these 8 topics:

Week 1: Introduction to Social Media
Week 2: Listening/Monitoring
Week 3: Creation
Week 4: Communcation
Week 5: Metrics and Science
Week 6: Legal and Ethical Considerations
Week 7: Adopting Social Media
Week 8: Case Studies

Overall, I think the course delivers an exceptionally solid, well-rounded perspective of social media. The one aspect of this course that makes it so very different from other social media courses is the lab track. Each week, I ask course participants to do some outside work in “labs” that should deliver to graduates of the course a working social media presence at the end of the 8 week course:

Lab 1: Set up accounts on major social media sites, plus a personal blog and affiliate account
Lab 2: Create a listening dashboard in Google Reader
Lab 3: Create content for your site and distribute on social media platforms
Lab 4: Participate in one open forum (e.g. #journchat)
Lab 5: Analyze 5 weeks’ of your data and derive conclusions about where your traffic is coming from and why
Lab 6: Assess potential risks and practices for your own niche
Lab 7: Make at least $1 in affiliate sales from your efforts thus far.
Lab 8: Draft your own case study and publish on your blog

If students fully participate in the course and do the coursework and the labs, by the time they graduate, they’ll have a serious social media presence and the skills and experience needed to make social media work for them and the businesses or organizations they work for. There’s no other course quite like this one out there, and so I’m really thrilled that it’s live and running. On top of that, the course is offered through an accredited university and has financial aid and other goodies available with it that many other courses don’t have.

If you’d like to know more about this course, please visit this page on Edvisors.com and request your free information packet.

Full disclosure: Edvisors.com has an affiliate relationship with USF and earns a very nominal fee for referring prospective students to USF. I in turn work for Edvisors.com and a very small part of that very nominal fee ends up in my pocket as part of my salary.

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November 4, 2009
Sissy words and painful mirrors

Ever notice how our society and culture is slowly devaluing certain words, making them less common, making them less important, even though they’re important words?

Here are some examples:

– Virtue
– Spirit
– Valor
– Moral

Virtue’s turned into a kind of sissy word. Spirit’s avoided by an awful lot of people except in the contexts of church, school sports, and cloth armor for healers in World of Warcraft. Valor is so out of date that a decent number of people don’t even know what it means (beyond Emblems of Valor for iLevel 213 gear in Warcraft). Moral is either used as a societal bludgeon by some nutcases or an anathema of personal freedom by other nutcases.

Ever wonder why words like these get devalued or pushed to the fringes? My current thinking on it deals with mirrors. How we communicate and the words we choose are mirrors of what’s going on inside. When we recoil from using some words on a societal level, on a cultural level, it might be because we don’t particularly like looking in that mirror and seeing that those words don’t apply to us much any more. Some words we desperately want to forget, like certain racial slurs. Other words, which are nominally “good” words but don’t match the reality of our society and ourselves, we just stop using instead.

For example, we don’t use virtue much in daily language because frankly and bluntly, we’re not an especially virtuous society, and thus the absence of that value is reflected in the absence of the word from the language. If you consider the classical four virtues (cardinal virtues) that stretch back to Plato:

– Prudence – able to judge between actions with regard to appropriate actions at a given time
– Justice – proper moderation between the self-interest and the rights and needs of others
– Restraint or Temperance – practicing self-control, abstention, and moderation
– Courage or Fortitude – forbearance, endurance, and ability to confront fear and uncertainty, or intimidation

Then we’re not doing an especially good job of any of them, and thus the word that encompasses them falls away. One stroll around your local shopping mall and you’ll easily pick out the values that are starkly absent in our society.

Am I advocating for anything in particular? Not necessarily, though certainly more virtue would be nice. No, what I want you to take away and think about is this short list of questions:

What words have you let lapse out of your vocabulary, and what impact does that have on you?
How do you perceive yourself if those words no longer fit comfortable in your day to day language?
What words do you use most frequently instead, and do they match the ideal of who you want to be?

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November 3, 2009
Marketing with direct experience

Something that’s been on my mind a great deal lately is how to integrate more direct experience into everything we do, from marketing to advertising to life itself. One of the most critical things to understand in business is the difference between exoteric and esoteric, or obvious and hidden.

Exoteric is exactly what it is – surface details, things you can glean from stored knowledge alone. You can read, for example, about faraway places or follow Twitter streams from conferences and events and get a fairly hefty amount of data just from those sources. For example, if you followed a conference like the Inbound Marketing Summit on Twitter, you got a whole bunch of bite-sized ideas, some of which may have been immediately usable. There’s a lot of value in the exoteric, and it’s one of the things that makes social media shine, as a distilled representation of a reality in another place that you can’t be.

Esoteric is another thing altogether. I like to call esoteric direct experience, because it’s only things that can be transmitted or learned through direct experience. I talked about this with lychee nuts, but here’s an even cruder, more obvious example. No matter how much you read about it, no matter how many videos you see on the Internet about it, no matter how many people you talk to about it, there is no substitute for actual sex, is there? That’s an experience that can only be direct. In fact, it’s so powerful a direct experience that it’s illegal to market the experience at all in many places!

Where we can run dangerously off path is believing that new technologies can replicate direct experience. A lot of folks seriously believe Twitter is a replacement for real interaction (they tend to be folks who prepend tw- to every other word, like twebinar, tweetup, twestival, tweep, twevent, tweeple, etc., what I rather tactlessly label twasturbation) and as a result, despite being more “social”, they’re lonelier and more isolated than ever. A lot of folks in business and marketing believe that being social will cure their business of its ills. Social media is not a panacea for a failed business model. Never has been, never will be, except for the snake oil folks who make a quick buck off you (learn how to make $300 a day on Twitter!) before moving on to the next trending topic.

If you want to get the most juice out of your marketing squeeze, look at direct experience. What direct experiences are your customers having with you and your products or services? What direct experiences can you give your customers that no other competitor is giving them right now? For example, one of the events I volunteer at every year is College Goal Sunday, when students get together to complete the FAFSA form. This isn’t charity for me – this is an important event that helps me to better understand and witness what my audience experiences when trying to fill out this form. No amount of surveying can replace actually watching someone try their best to fill out government paperwork, and that then helps me to make my products and services better.

Do you own your products or services? Do you use them personally? Have you bought them in the store and tried to set them up in the same way your customers would? Have you used them for any amount of time and thought, gosh, this product really needs this or that feature? That’s the direct experience you’re looking for. When you share direct experiences with your customers, you understand implicitly what they’ve experienced with your products and services and can truly help them.

There is no substitute for direct experience. Don’t get caught in that trap, especially in social media. A simple way to check if you’re too far down the rabbit hole? If your spell checker is flagging every other word in your communications as unknown, you might not be getting enough direct experience and might have too much social media Kool Aid in your diet.

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November 1, 2009
Heroism as the antidote to evil

“When bad men combine, the good must associate; else they will fall one by one, an unpitied sacrifice in a contemptible struggle.” – Edmund Burke

Go read this story on CNN about a two and a half hour rape of a 15 year old at a San Francisco high school function as nearly two dozen people stood around did nothing, or worse, joined in. No one called 911. No one got help. Very reminiscent of the Kitty Genovese case and the bystander effect.

How do you stop something like this?

How do you counteract something like this?

How do you prevent something like this from ever happening in the first place?

Philip Zimbardo, of the Stanford Prison Experiment, has an elegant solution. The problem is the diffusion of responsibility. When a group of people are involved, no one person feels responsible. Only someone who steps forward, someone willing to take risks of social and physical violence, someone willing to bear the burden of breaking a conforming mindset can stop this.

In short, a hero.

Watch this TED talk featuring this discussion:

Dr. Zimbardo’s idea of hero courses is a good one, but probably won’t come to a school, church, or workplace near you any time soon. So how do you get started on this today? His idea of heroic imagination has deep, deep roots, stretching back over thousands of years, across multiple continents. At Stephen K. Hayes’ Evocation seminar, one of the exercises done by participants was a detailed exploration of what our inner superhero looks like, sounds like, and acts like. While it’s impossible to recreate even a fraction of that seminar in the bits and bytes of a blog post, I’ll leave you with a question you can ponder, one that will get you that first step down the path towards finding your own superhero.

Instead of thinking about superhero powers, think about superhero actions.

If you had all the superhero powers you wanted and needed, what would you as a hero stand for, and what in all of the world would you first fight against?

That single question will tell you not the kind of superhero that exists in your daydreams, but the one that exists inside of you right now.

What do you stand for?
What do you stand against?

Think about that as you ponder the San Francisco rape, the Kitty Genovese bystander effect, and Dr. Zimbardo’s lecture. That will be the first step towards awakening your superhero and the superheroes of all those around you.

Do it soon. Do it now. Right now, more than ever, our world needs as many heroes as it can get – including you.

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October 28, 2009
Blogola: 7th Son: Descent

J.C. Hutchins hit me and about 19 other folks today up to share his new book, 7th Son: Descent. You’ll get the first 10 chapters in this PDF, and the rest of the book over at Google Books until November 3, so read quickly and go grab a copy.

My wife just started to read the book and cautions that it starts out with violence and sex in that order, a decent helping of profanity, and the murder of an authority figure – all in Chapter 1. If it were a movie and this were the script, you’re starting out with a hard R rating, so be aware of that if you find such content to not be your thing.

Full disclosure: JC sent me a dead tree edition of his book as blogola. Be sure to read my full disclosures page for more.

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October 28, 2009
How to avoid missing the best days of your life, part 2

Got a camera? Nearly everyone does these days, from tiny cameras built into mobile devices to prosumer mammoth DSLRs that professional journalists would have traded their children for a generation ago. Like most things in human nature, we very often make woefully little use of the potential of what we have with us. Our cameras are pulled out for pub crawls and the occasional roadside accident, or for the junior sporting event and family photo, but most people don’t tap into the potential at all.

Believe it or not, cameras can be an incredible tool for helping you reclaim your life and get more out of every day. How? Nothing helps you practice mindfulness and being in the present moment like looking for something to take a picture of.

By the way, far too many folks focus on gear, thinking they need the best possible camera in order to take photos. Like many things human, it’s more about the person behind the gear than the gear itself. There’s a group on Flickr called Cameraphone that demonstrates some amazing photographs taken with relatively poor quality cameraphones (compared to, say, full DSLRs). So put the gear question out of your head for a moment.

So how do you use a camera to get more out of life? Simple: look for things to take photos of. Be very specific and aim for themes rather than subjects. Here are some examples:

– intersecting lines
– light and shadow
– contrasting colors
– complementary colors
– moving objects
– things that are blue
– food
– circles
– squares
– kids playing
– triangles

The subjects of your photography can be endless. Pick a theme for a day, commit to taking X number of pictures that day, and then go walk around life trying to take those photos. You’ll be amazed at how many examples of your theme suddenly reveal themselves when you go looking for them. It doesn’t matter whether the photos are good (in a commercial sense) or not as long as you do the exercise.

Why? Because looking for subjects to photograph requires presentness, requires awareness. You can’t phone it in – you have to be present, you have to be aware, you have to be alive and awake enough to look for the subjects you want to shoot. That’s something my Zen friends call zanshin – mindfulness.

Once you’ve got your brain trained to be aware, awake, alert, and alive, extend the exercise. Look for more difficult items to photograph, things that are rare. Learn composition.

When you’ve got the hang of mindfulness, you’ll find that your brain starts to do it more frequently, even without a camera. Keep training your brain to be mindful and aware of things you want to be aware of. Suddenly, life becomes richer. You notice more things. You’re present in more conversations. Little moments, little details that completely passed you by suddenly appear – and isn’t that the joy of a rich life?

Here’s one last point, one last idea: you’ll find that what you look for, you find. Look for sharp contrasts of shadow and light and you’ll find them. Look for any subject, any theme, any idea and you’ll find it. Some topics and themes might take longer than others to find, but you will find them in time. You’re also guaranteed NOT to find them if you’re not looking for them…

… which extends to life as well. Looking for reasons to be happy? You’ll find them. Looking for reasons to be dissatisfied? You’ll find them, too. Training your brain to find what you seek works whether you’re looking through a viewfinder or your own soul. Decide what you want to look for in your camera and in life, and that’s what you’ll find.

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October 27, 2009
How to avoid missing the best days of your life, part 1

Ever get the sense that life is moving too fast?
Ever get the sense that the best days of your life might be gone before you know it?

You’re probably right. After all, we’re so bloody busy these days that we’ll walk right by genius and not even notice (go read the story and come back here. I’ll wait). We’ll pass by stunning natural beauty and not even blink an eye. Julien obliquely pointed this out the other week, but didn’t talk about how you can fix it, how you can fix yourself (which is irony given the retreat he did at a Zen temple).

Here’s how you fix it. It’s simple, but not easy.

Remind yourself.

You were perhaps expecting something more? Think about that word, just that word for a second. Remind. Re + mind. As in to put back into your mind. This is how you avoid missing your entire life. This is how you avoid seeing everything go by and waking up at the age of 40/50/60/70/80/the day before you die, wondering what happened and why you feel so damn empty inside.

Remind yourself.

Okay, how? Here’s how. This part is easy if you can remember to do it.

At selected intervals throughout the day, sit up straight, take a deep breath, and promise yourself that no matter what you’re about to experience, you’ll find something to enjoy in it. About to sit down to eat? Take that deep breath and promise that you’ll enjoy at least the first bite (slowly!), even if you’re in a hurry to eat the rest of your meal. About to go outside? Take a deep breath and promise to find and look at for at least a moment one beautiful thing. Easy to do these days with fall foliage. About to come home from work? Take a deep breath and promise to enjoy at least the first moment when you walk in the door, knowing you’re home – even if everything afterwards isn’t as perfect as you’d like.

Here’s the hard part: remind yourself. Remember to do this. I like to set an alarm on my calendar (which promptly buzzes and rings every device around me). Set up a schedule on your Google calendar or PDA or Outlook or whatever it takes to prompt you a few times a day to do this. You can do it before meals, or every hour on the hour, whatever your technology supports. Remember, this isn’t a big deal or investment of time, literally and figuratively just a minute to catch your breath from the rat race and appreciate something – anything – that you can.

Your mind gets used to habits very quickly. Why not make a habit of finding something beautiful in your life all the time? This is how you start – by reminding yourself to do so frequently.

In the next blog post, we’ll talk a bit more about other ways to really improve your ability to get more out of your life. Stick around.

Credit: ideas from this blog post are derived from exercises by Stephen K. Hayes.

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October 25, 2009
What Seinfeld can teach you about social media

Seinfeld. The show about nothing, or so it was billed, but one of the most successful shows in the world. I’ve spoken at conferences before and asked audiences when Seinfeld was on. More than a decade after it went off the air, people still remember what station it was on, what day of the week it was on, and what time.

What made it a great show? The same thing that Jerry Seinfeld was known for on stage as a standup comic, and the same thing that can take ordinary social media efforts and make them shine: universals.

What’s a universal? It’s something that an awful lot of people share. Seinfeld and George Carlin were both masters of pointing out the universals in our lives. Seinfeld had a routine about the secret lives of socks that neatly explained the inexplicable, like the lone sock in a laundry basket (its partner escaped) or on a sidewalk (an escapee that failed) in compelling stories that made a peculiar sort of sense. George Carlin made a living pointing out our inability to use the English language, especially when it came to things like airplane safety protocols (“What does it mean to pre-board? Do you get on before you get on?”) and political correctness.

These are universals. These are comedic references to daily life, outside of corporate babble, outside of hollow, shallow press releases. Universal experiences are experiences that many, if not all of us, have shared. They’re the weak social glue that give us common ground to start conversations.

Ever wonder why so many conversations start with the weather or sports? They’re our universals, things that are interesting enough to talk about but still safe, still common, shared experiences. Try starting a conversation with politics, sex, or religion and you’re just as likely to deeply offend the person you’re talking to as you are to engage them.

So what does this mean for your social media efforts? Take a look at what you’ve produced so far. Go on, look at your history. Look at what’s in your Twitter stream. Look at what’s on your blog. Look at your wall on Facebook. If your social media channels like this:

New blog post about our $#!&: xxx New blog post about our$ #!&: xxx
New blog post about our $#!&: xxx Buy our$ #!&!
New blog post about our $#!&: xxx Have you bought our$ #!& yet?
New blog post about our $#!&: xxx New blog post about our$ #!&: xxx
A press release about our $#!&: xxx New blog post about our$ #!&: xxx
Did you know we’re an industry leader in this $#!&? New blog post about our$ #!&: xxx

…then frankly, you fail at being human. You fail at creating any kind of universal that someone else can latch on to in order to start a conversation. As a result, your social media efforts will be relegated to mediocrity at best and perpetual ignorage at worst.

Try being human. It’s okay to talk about the game last night even on your corporate account as long as you use common sense and decent language. It’s okay to talk about the restaurant you ate at or the coworker next to you who has different music tastes (again, using good common sense and tact), because it conveys to the people you’re trying to reach that you’re human.

Here’s a parallel, a universal. Ever been to a bar and seen that guy? Yeah, you know the guy. He wears a cologne called Desperation and everyone in the bar mysteriously creates about five feet of space around him and avoids eye contact at all costs.

That’s your social media efforts if what you produce looks like the example above. You’re that guy.

So how do you stop being that guy? Look for universals if you have no idea what to say. Listen to other people. Actually make an attempt to discuss something other than what you’re trying to sell. Go back and watch Seinfeld re-runs or catch his standup routines. Go listen to George Carlin, Sam Kinnison, Chris Rock, and the legion of other comedians who have made careers out of universals (and the most successful comedians do, because niche comedy only goes so far). Then bring a little of that back into your social media efforts.

I look forward to a hearty laugh reading your newly universal social media.

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October 22, 2009

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