Christopher S. Penn – Marketing AI Keynote Speaker

Category: Marketing

  • If I were a true Dark Lord of the Sith…

    … I’d write a Facebook application that would silently download every scrap of data in the FQL accessible database silently, amassing it into a huge database and cross referencing it with other data collected from other sources. You know, stuff like all your photos (handy for blackmail!), your friends (handy for marketing!), your birthdate (handy for identity theft!), your groups (handy for marketing!), all that good stuff that marketers and evildoers normally have to pay out huge dollars for.

    Of course, I’d need to disguise my super-evil application as something cool, something that leverages innate human weaknesses, so that people wouldn’t think twice about installing my application and hitting OK without reading all of the terms of service.

    You know, like a Red Sox vs. Yankees application. Or a Patriots vs. Rams application. Or Zombies, Vampires, Werewolves, Ninjas, or Pirates.

    Sadly, I’m not a true Dark Sider like that. But I’ll bet you someone else is, and you’ll never know. Actually, you might. Look for news about Facebook applications being sold for massive dollar amounts. Bet your Red Saber that the app itself is secondary to a massive database included with the sale.

  • When Business and Charity Align – The Triple Win of Luck of Seven

    CC Chapman just pointed out an interesting project/book called On The Luck of Seven. The author is traveling around the world and pre-selling his book for 11.11. CC pointed out that it was a good cause and worthy of support.

    When I stopped by the site, I saw something else entirely – an opportunity for SEO – search engine optimization. See, the author is doing something smart – he’s letting donors provide link text and links in exchange for donating.

    Those of you in SEO know that quality inbound links cost money –250 or more per link per year.  This site is selling good links for $11.11. It’s a steal just on those merits.
    On examining the site further, it’s got an estimated PageRank of 5, which is great, and decent numbers with Compete, QuantCast, and Alexa (whose data by itself is suspect, but combined with other metrics gives a relative sense of worth).

    Now, it’s not just donation – buyers will also get a kid’s book of some kind. I don’t know what it is, but chances are I’ll flip it to a local charity and bingo – my inexpensive inbound link will transform into a charity writeoff, too.

    Helping a cause is nice, but helping a cause and helping your business AND getting a small tax break? It’s a triple win.

    Buy it up now!

  • Podsafe Musicians – Mobilize Your Fan Reviews!

    Podsafe Musicians – Mobilize Your Fan Reviews!

    Are you a podsafe musician with rabid fans? Getting your fans to review your albums in iTunes is now more important than ever with the release of My iTunes from Apple. My iTunes is an Apple-branded widget that provides one click access to albums and reviews and can be put on social networks, web pages, and any place that accepts Flash embedded content. Here’s my reviews in iTunes so far:

    My iTunes supports fan purchases, fan favorites, and fan reviews – and I would argue that fan reviews are probably going to be the strongest of the three in terms of converting visitors to buyers, so you may want to encourage your fans to review your albums and then put up the widgets on their sites.What does this mean for you? In addition to getting fans to review your albums, these widgets can potentially multiply the number of people who click on buy-ready links to your albums in iTunes, bringing extra buyers to the digital content. Because it’s Flash-based, there’s no search engine optimization benefit, but having a nice looking widget that’s ready to go and ties into the world’s largest online music store is a sure win for podsafe artists. Most importantly, because it’ll be displayed primarily by fans of your music (as opposed to you), there’s more credibility in recommendations from a third party, which goes a long way.

    What To Do Next

    1. Hit up your mailing lists and ask fans to write reviews of your album(s).
    2. Once you see reviews appearing, ping those fans who respond and ask them about widgetizing their reviews.
    3. Potentially offer them something in exchange for widget placement.

    If you’re not in iTunes, get there. Services like CD Baby and IODA Promonet will get you there, and while you’ll probably net between 59 and 79 cents on the dollar, it’s better than not getting those sales at all.

  • Describe the pattern of usage

    A few things came together in my mind on the way to work this morning. If you haven’t read Christopher Alexander’s A Timeless Way of Building, I strongly encourage you to go pick up a copy. It’s a book that’s nominally on architecture, but provides concepts that go far beyond how to build stuff. One of the concepts is the idea of a pattern language, the idea that how we use something defines it.

    This got me thinking about how we use language patterns long after the literal pattern is gone:

    • Dial a number. When was the last time you used a rotary phone? If you’re under the age of 30, do you even know what a rotary phone is?
    • Rewind/fast forward. Originally from the reel to reel player. You see these buttons on digital media players like flash applets and iPods, but the tape they originally applied to is long gone.
    • DVD. The DVD is still around, but more often than not, DVD refers to a certain length of video and a certain level of quality.
    • HD. Another term that’s used far beyond its original scope.
    • Taping a performance. When was the last time you used a magnetic tape cassette to record audio?

    This of course brought me back to podcasting. Podcast is a portmanteau, a neologism that combines two words. To people who don’t know what a podcast is, you have to explain it, and that can, as any podcaster knows, be a convoluted process. What I do is describe podcasting as internet radio that you download. Yes, there’s RSS and all that stuff, but the super fast elevator pitch is internet radio that you download.

    In there is the word radio. Radio doesn’t just describe a delivery mechanism or a device – radio describes a behavioral pattern, just like dial a number. Radio describes a way in which you enjoy audio delivered to you, and it describes the way you’d use that audio. TV describes a way of enjoying video content. You sit down in front of a video display device in your living room with a drink and a snack, and sit back and watch something on the device. Whether that device is a television set, a plasma display, or an iMac, TV is the general term for the behavioral pattern.

    If you have a difficult concept to explain, what behavioral patterns can you leverage to make it easier for someone to instantly grasp at least the rough idea?

  • Web 2.0 Domain Names doomed on iPhone

    Web 2.0 Domain Names doomed on iPhone

    Watching the iPhone keyboard video, I thought this snippet was interesting:

    “iPhone uses its built in dictionary to predict the next letter you might tap, and dynamically resizes the tap zones. It makes the next predicted keys larger in area, and the others smaller as it zeroes in on the particular word you’re typing. Let’s say you’re typing the word time in an email. I type tim. Since there are no common words spelled timr or timw, iPhone creates a larger target zone over the letter e and shrinks the target areas over r and w.”

    How well will these sites do, do you think?

    Flickr
    Zoomr
    Jaxtr
    Expensr
    Blubrry

    If you’re a domain name investor, might be time to find out if any of the common English spellings of these sites are available – they may suddenly be getting a lot of iPhone users whose phones are correcting brand names to the English dictionary.

  • A Missed Opportunity for Podcasting?

    A Missed Opportunity for Podcasting?

    Just got off the phone with a company representative that wants to do a regional sponsorship for a few grand here in New England. My show was very much not the right fit, so I talked the rep through navigating MySpace and Google to locate other podcasters in the area, as well as pointing them at the New England Podcasting home page for other great shows in New England that might be a better fit.

    Here’s the zinger – the rep was on every major podcast network site out there, and couldn’t search by locale. This is a local sponsor, and there was no way for them to say, “Show me all the podcasts in Massachusetts” that they could find. MySpace is one of the few sites that publishes that info.

    And Todd Cochrane – I stand very much corrected in my initial statement about demographics in the last post. This advertiser wants a specific area because their ad spend would be wasted if the target audience isn’t within an easy drive of the locale, so demographics very much do matter here. Crow ain’t bad with dijon mustard. A little feathery.

    To everyone out there running their own podcast or podcast network – if you want to take advertising, make sure you have a media kit. Want to see an awesome media kit? Check out the Mommycast media kit. It’s a thing of beauty. If you run a podcast network, please help make it easy for people like this potential sponsor to figure out which shows would be a good fit for them, right on your site.

    Maybe I’ll add how to create a nice media kit to PodCamp Europe.

  • I don't care about podcast demographics and neither should you

    Okay, that’s not strictly true, but it is true that podcast demographics aren’t terribly important to me for the purposes of audience building. Why? Because this is new media, not broadcast media. What’s the difference?

    In broadcast media, you send out a message to your target audience and hope there’s enough relevant people in that database that some of them take action and buy your product or service. Broadcast marketers tend not to give a rat’s ass about feedback unless it involves a lawsuit; the only feedback they want to hear is the ringing of the cash register.

    In new media, you send out a message to people who want to hear from you. Not only do they want to hear from you, they want to talk to you and each other, and if you do your job well as a new media creator, they’ll want to talk to lots of other people about your media. Here’s the thing. Except for the highest profile people like the Scobles and Pirillos of the world, it’s very hard to quickly make a judgement call on who is an influencer and who is not. Thus, either you spend a crapload of time researching everyone carefully in your database, or you treat everyone like an influencer.

    That’s the secret that broadcast marketers are missing. For example, with my show, the Financial Aid Podcast, a broadcast marketer would say, okay, the audience is students, so specifically market and target 18 – 21 year old American students. If a listener who is a 33 year old parent of an 8 year old and a 5 year old, broadcast marketing tactics would say completely ignore that person, because they have no sales potential.

    However, that broadcast marketer is going to miss the fact that said parent has their own podcast with thousands of listeners, and a positive mention of your show could instantly add 10% more audience to your own show. New media marketers understand this one fundamental tenet (which is also a Buddhist one):

    Everyone is connected.

    In your marketing efforts, step back and think about your audience, whether you’re a broadcast marketer or a new media marketer. Are you excluding a group of people from your market segmentations – and if you are, who do they know that you’re no longer able to reach? If you have advertising on your podcast – do your advertisers understand that demographics are less important than word of mouth and influence?

    Edit: I’m clarifying this post to mean demographics shouldn’t matter as much for your audience building efforts as a podcaster. The subsequent post will explain why they’re still relevant to advertisers.

  • Is C.C. Chapman a Podcaster?

    Is C.C. Chapman a podcaster? Does he produce podcasts? Recently, I tried out the Songbird browser, which is part iTunes clone, part Firefox. When you browse any web page with MP3 links and/or RSS feeds, Songbird brings up a panel, kind of like iTunes’ mini-store, that lets you listen to the MP3s, download them (or queue them for batch download), and subscribe to the RSS feed. It’s a podcast producer’s dream browser in a way – instant connection for the audience members who want to listen right now, who want to subscribe, or who want to queue up selected shows for later listening. I decided to point it at a couple of web pages – my own, of course, at the Financial Aid Podcast, and I was rewarded with my most recent shows.

    Now, before I continue, I should clarify something. C.C. Chapman is not only a good friend and a brilliant guy, he’s also the Podfather of New England. C.C. started the first podcasting group in the area as podcasting was just getting started, and that became the New England Podcasting network. He’s unquestionably not only a podcaster, but a podcasting pioneer.

    I decided, let’s check out C.C.’s show, Accident Hash. Since I’ve been a little hard on Podshow recently, I figured I’d show off Songbird pointing to C.C.’s page on Podshow Plus – AccidentHash.Podshow.com, show a little love. Was I surprised. C.C. is not a podcaster. There’s no MP3s to download, no RSS feed to subscribe to, no way to get the show, his show, right then and there.

    CC Chapman is not a podcaster

    I headed over to AccidentHash.com, and found that on his own site, C.C. is a podcaster. MP3s, RSS, the full deal.

    CC Chapman is a podcaster

    So, in the tradition of trying to help Podshow Suck Less, I offer this suggestion to the development team at Podshow – on Podshow podcasters’ home pages on Podshow Plus, put links to the MP3s and RSS feeds – use the Auto-Discovery links so that browsers like Mozilla Firefox, Songbird, and Google Desktop-enabled browsers can find and subscribe right then and there. It’s a fast, easy way to quickly get new listeners.

    Nothing is more transient than a web site visitor. You’re lucky to get 5 seconds of their attention. If they can’t be rolling with the Podshow podcast they presumably came by to tune into immediately, they’re gone – and that listener may never come back. If you need the syntax for the auto-discovery, use this HTML:

    <link rel= "alternate" type="application/rss+xml" title ="RSS 2.0" href ="https://www.accidenthash.com/feed/" />

    This goes between the <head></head> section of the page and lets any browser find the RSS feed of choice. Please help C.C. Chapman become a podcaster again.

  • Here is what is wrong with Podshow (and maybe how to fix it)

    Here is what is wrong with Podshow (and maybe how to fix it)

    I’ve been collecting Twitters from folks about Podshow’s campaign:

    Mike Yusi: Is anyone else on Podshow getting emails complaining about the new openings?
    P. W. Fenton: Better question: Is anyone not?
    P_Dub: Some podcasters have avoided putting out podcasts until the one minute “suck less” goes away.
    Mike Yusi: P Dub: I actually got someone that said they weren’t going to listen to any more of my shows until they change it.
    C. C. Chapman: @UCRadio – I have already lost some listeners due to it.
    Rob Usdin: Podshow needs to use the radio model – have 5-10 different spots ready to go at the get-go – rotate them. Less listener fatigue.
    Rob Usdin: @P_Dub: See my comment to noebie re: having multiple spots ready at one time. Want me to listen? Make it so I have a reason to.
    Ranslow: I listen to a lot of podcasts from Podshow. The new intro is annoying after awhile. How about some variation on the theme.
    Matthew Ebel: Hey PodShow… the 60-second Suck Less crap is making me stop listening to your podcasts. CC and R&RG are all that remain on my iPod
    Britney Mason: Wondering if i listen to too many, PodShow Podcasts…They can suckless by coming up withnew plug for Suckless, tired of hearing it already
    Britney Mason: I do luv My PodShow friends, but not sure what knowing how much I make per year has to do with suckingless…
    Britney Mason: PodShow should put together a podcast like bluberry does.. let people know whats going on..be open!
    Britney Mason: Okay then not to turn this into a PodShow pick on session..where does the $25 mill VC go? equipment?

    All of these comments were made publicly on Twitter. They indicate a serious problem in the marketing department and in many ways, in the corporate culture of Podshow. Here’s what is broken about Podshow: Podshow believes it is the most important part of its network.

    It isn’t. Not by a long stretch. What is?

    The podcasters. The people who are providing the content for the network. Podshow has some of the finest, best podcasts online – Lifespring, Managing the Gray, Digital Flotsam, UC Radio, the Jersey Todd Show, Pacific Coast Hellway, Accident Hash, Phedippidations, Geek Brief, the ReMARKable Palate, U Turn Cafe… I could go on for quite some time. The network derives its value from the content its members are providing it, and by extension, the audience that is attracted to that content.

    What’s broken is that Podshow treats its content producers as commodities. What do I mean?

    Example: the Super Panel. You don’t need a Super Panel to tell you what listeners want. Listeners do that already with each of the shows they listen to. Look at the comments on AccidentHash.com. Look at the sales of tracks in iTunes from podsafe artists. Look at the subscriber base, server statistics. Listeners are already telling your content producers what they want, and the most successful shows are listening and changing to fit their audiences’ needs.

    Example: Suck Less. This may have been funny in a conference room somewhere, but hearing Suck anything in front of shows like Lifespring, which has a dedicated, super-family friend focus, or in front of Managing the Gray, a business show that has executives (like myself) listening, is just inappropriate. Asking your producers, “Hey, what do you think of this new campaign?” before you start putting it in front of their shows is not only a good idea, it’s also professional courtesy.

    Example: Podshow Plus. I’ve asked many Podshow-contracted producers about the tools they receive when they sign onto the network or how it’s performing. I’ve been told that frankly, there really aren’t any. There’s no indicator of how large the network actually is (44,067 as of 1:50 PM ET 6/1/07) or how fast it’s growing. What’s more, Podshow controls the Podshow Plus platform – why do their content producers, especially the ones under contract, have to manually DIG people like any other user? Why wouldn’t you give them special tools to reach the entire 44,067 registered users to promote your premium shows?

    Example: Contract. Keith and the Girl made quite a show about this, but fundamentally, why wouldn’t Podshow publish a standard contract for everyone to see? At the Student Loan Network, our affiliate contract is public, open, and a matter of record, so prospective affiliates can see what the terms are and whether it’s worth their time to sign up.

    Example: Sirius. Did anyone ever explain to the podcasters WHY the Sirius contract vanished so suddenly?

    How do you fix something like this that’s broken? Change focus. Your podcasters need Podshow for its ability to aggregate advertising dollars across a network, broker deals, do promotion, and provide tools. The function of the podcast network is a lot like a well-run, ethical record label like Binary Star Music. They take care of all the administrative functions for the artist so the artist can focus on making music. They even help the artist improve their music.

    A podcast network needs to do exactly the same and more so. Provide podcasters with great marketing tools – MySpace data managers, mailing list software, podcast widgets, chicklets, blog themes, anything and everything you can use for guerrilla digital marketing. Heck, I give away most of my tools when I present podcast marketing at PodCamps – Podshow should be doing the same thing on a network-wide scale.

    Treat your podcasters not as commodities, but as talent, as rockstars. Make them the rightful stars of their shows with tools like inexpensive press releases, search engine optimization for their show notes, webinars and seminars for them to learn how to improve their shows, and more.

    I have no plans to start a podcast network. I don’t have enough free time as it is. If I were to, however, I’d invest the bulk of my time helping podcasters who joined the network with so many tools that any independent podcaster who wanted to grow their audience as fast and as large as possible would be insane NOT to join the network. Tools, metrics, advertisers, everything I could find to help them be insanely successful immediately, because the more listeners they gathered, the more advertising dollars I could raise.

    Let me also be clear about this: I hold no animosity towards Podshow or any other network except for what it earns. I very, very much want Podshow and ALL podcasters to succeed, to grow, to be able to QYDJ if they so desire, or become new media rockstars. To that end, I want Podshow to suck less by helping their rockstars instead of focusing on the organization itself. The network is nothing without the people who produce for it.

    Bottom line: help your podcasters become the very best they can be, and network growth will take care of itself.

    THAT is how you suck less.

  • Book Review: The Dip, by Seth Godin

    Some thoughts after reading a copy sent to me by superhero Whitney Hoffman. The Dip is an interesting book, but a lot of the ways it’s been marketed don’t really work with the subject matter, at least not for me. It’s marketed… well, poorly. Every review, every interview I’d heard prior to receiving the book had convinced me this was one to definitely skip, and buy something else instead.

    Had the marketing said, “In addition to all the feel good motivational stuff, you’ll also learn how the Dip relates to the Long Tail, and which strategy makes sense for you” I think I would have been in line the day the book went on the market.

    The Long Tail, if you haven’t read it, by Chris Anderson, is a book about power law curves. We know them primarily through cliches – 80% of your business comes from 20% of your customers, 1% of the world’s population has 99% of the wealth, etc. The Long Tail proposes different thinking in a digital marketplace – in a realm where you have infinite shelf space, you can offer infinite products and do very well – better, in fact, than a brick and mortar shop that can only serve the short head. The Long Tail is about the power of aggregation.

    The Dip is about the short head. It’s about the top of the powerlaw curve, because being #1, even if the tail is really long, is more profitable as an individual because you cannot aggregate some things. Can you be #34 – #447 in your job? Not really, unless you can clone yourself. The Dip is about scarcity, while the Long Tail is about abundance. Be #1, because #2 experiences drastically fewer benefits than #1, and #3 – #infinity are pretty much screwed.

    The Dip is also a strategic warfare book. The phenomenon known as the Dip, the barrier between top performer and dabbler, between #1 and everything else, is a filter – it’s the barrier that ensures that whoever is #1 in any given niche is there for a reason. Because we’re talking an economoy of scarcity, it’s also zero sum – if you are #1, no one else can be, and vice versa. In the book are a number of tips which will allow you to make the Dip a deadly quagmire for your opponents and competitors – ways to distract them, divert them, so that while they’re tilting at windmills, you’re going to the bank. I’d recommend combining the strategic aspects of the Dip with a more warfare-oriented book like the Art of War for best results.

    Finally, the Dip and the Long Tail plug into each other. Take the Long Tail of careers, for example, and figure out which careers pay the income you want to earn (red line on graph 1). Even the best, top of the food chain career in some fields will still not pay out like it will in other fields; for example, you may be the best poo pet crafter in the world, but if the #1 position in poo pet manufacturing doesn’t fall above the baseline income you want to make, then that’s not the niche for you. Ideally, pick a career or field in which there’s a decent amount of cushion between what you want to earn and what the #1 person in that niche earns.
    Book Review: The Dip, by Seth Godin 1
    Then, if you’re #2 or #3, you’re still making what you want to make while clawing your way to the top. That little slice of the short head is where you want to live.
    Book Review: The Dip, by Seth Godin 2

    Overall, I’d recommend The Dip. It’s a good read with marketing that didn’t touch me at all.

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