Category: search engine optimization

  • The convergence of search and brand

    Once upon a time, search engine optimization and branding lived apart. They dined at separate tables. The SEO guys (and they were almost always guys) tooled away in a server room or a windowless closet, coming up with awkward twists of language like BEST COLLEGE STUDENT LOANS. The brand marketers and PR folks, meanwhile, were out pitching the shiny brand to anyone who would sit still long enough, with beautifully crafted tradeshow swag, coffee mugs with logos on them, and splashy signs and displays.

    Then the world changed. Suddenly, brand became important to search engines like Google, which started to emphasize the power of brand in its search results as early as 2011. Suddenly, SEO became important to brand marketers, when marketing became quantified and the output of marketing was lead generation, not brochures.

    The final nail in the coffin for the separation of brand and search happened on January 15, 2013, when Facebook announced its Graph Search product that allows you to discover new connections, new companies, and new brands based on what your friends like. Suddenly, the power of your brand (and the words people used to define it) became your search:

    The convergence of search and brand 1

    The loyalty of a customer is now as much defined by how they share you (the power of your brand) as how they do business with you, because your customer is your search marketing. Your customers who share you will define how people will find you. For example, I’m in the Boston area. If someone searches for a martial arts school near Boston who their friends like and I’m their friend, then the Boston Martial Arts Center should be prominent in the results, because of my engagement with that brand. If someone searches for a data science firm that their friends like, and I’m friends with them, then Trust Insights should be prominent in the results. I as the customer or advocate am providing the search results because of my network.

    It isn’t just Facebook, either. Google has done this for some time with Search Plus Your World; Facebook just does this in a relationship-centric model, while Google still blends in plenty of content to its relationship search. Between the two, you must get your customers, fans, and advocates to share the heck out of you or risk permanent search obscurity.

    The rules of the game have changed. It’s not just what you know. It’s not just who you know. It’s all that plus who knows and shares you.

    Want 5 tips for how to prepare for Facebook Graph Search? My thoughts on graph search optimization are here.


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  • Social is the new SEO

    What’s the most powerful change to search marketing in the past 14 years? If you guessed social media, you’d be partly correct. The biggest change is that search is becoming all about who as much as what.

    What in the world am I talking about? Take a look at some of the great work done by the SEOMoz team on Google’s patented new AuthorRank algorithm, predicted to be deployed Very Soon ™. If you’re unfamiliar with AuthorRank, it’s fundamentally a kind of EdgeRank for search (as opposed to Facebook news feeds). The reputation and authority of the author matters for search results as much as the content being searched.

    Social is the new SEO 2
    Graphic by SEOMoz

    Take a look at the criteria making up AuthorRank: reputation in Google+, correct authorship models set up, authority factors on other social networks, citations and mentions in Google Books, Google Scholar, and YouTube, plus many other factors. These are all related to the person, not the content, and if an author with a strong reputation promotes content, that content gains some of the shine and luster of the author in search. (power tip: while we don’t know the specifics of the algorithm, you should be creating content based on the rough outline above)

    What does this mean for you? It’s a legitimate game-changer. It changes your content marketing to be a lot more than just cranking out stuff – with metrics like AuthorRank, who writes the content for you for search purposes is as important as what they write. It’s a huge shift for companies; forward-thinking companies will encourage employees to nurture and grow their own authority and authorship and then lend that to the company. Backwards-thinking companies will lose employees who understand that their digital rolodex is part of their value and career path – stifling that will stifle the employee’s career prospects for the future.

    Content marketing with things like guest blog posts will be a lot more competitive as forward-thinking marketers look for guest authors who are willing to share some of their AuthorRank with the places they write. This, by the way, must be set up bilaterally in order for Google to count it – the author must declare on their Google+ profile that they’re guest blogging as a contributor somewhere in addition to links in the content itself. Unscrupulous marketers will gain no benefit from digital name dropping without the authors reciprocating.

    Even hiring in marketing may change at the most cutting-edge, forward-thinking companies. Companies looking for specific marketing benefits like social authority and search engine marketing may need to adjust their strategies to hire people who have and are willing to share their personal authority with the company brand.

    Ultimately, AuthorRank will be incredibly empowering to every marketer who is creating content. Being recognized for your authority and authorship in the world of search marketing lends additional value to everything you do. If you’ve not gotten started on setting up authorship and the prerequisites for AuthorRank for yourself and your company, get started today.


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  • Finding cyclicality in your marketing

    Here’s a simple but not easy question: how subject to cyclicality is your marketing?

    Human beings are naturally cyclical in nature, because that’s how the planet around us operates. We do things differently when it’s summer weather than when there’s a foot of snow on the ground. That’s so obviously logical that it shouldn’t need to be pointed out. Strangely, many marketers forget this basic truth when they design their marketing programs and instead assume a static customer who does the same thing all the time.

    Here are two quick tests to examine whether your business is experiencing any level of cyclicality. First, go to Google Insights for Search, switch to time range, choose the last four years, and type in the top search term for your business. Here’s an obvious example of cyclicality in the searches for iced coffee:

    Google Insights for Search - Web Search Interest: iced coffee - 2012, 2011, 2010, 2009 - United States

    It should be absolutely no surprise that search volumes for iced coffee go up when the weather gets warmer. Go look at search traffic for your own business for the last four years and see if there’s any cyclicality in it.

    Second test: go into your web analytics and download the monthly dataset for as long as you have data. Create charts that do exactly the same thing – show you year over year website traffic. Again, look for cyclicality. For bonus points, repeat with funnel metrics like conversions, closed sales, and revenue.

    Is there a cyclicality to your search results from test #1 that you don’t see in your website traffic or business data? If so, you may be missing business opportunities that your audience is looking for that you’re not providing!


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  • The best customers search for the problem

    Marketing Over Coffee

    On Marketing Over Coffee yesterday, one of our callers, Steve Dale, was lamenting that despite his best efforts at getting nearly every aspect of inbound marketing operating, he was still seeing no results from his digital marketing efforts for his window covering business. I took a quick look at his website today just to see what had been done and spotted the core problem around his inbound marketing.

    Steve’s focus was clearly and logically around the solution his company provided – shutters, blinds, and other ways to cover your windows, and he had done an admirable job as a small business owner in optimizing his digital marketing efforts around that, for which I congratulate him. The only problem is, Steve optimized for the wrong focus. (sorry, Steve)

    Think about your own search patterns (or look in your web search history). What do you type in more often than not? When you’re searching for answers to a problem, you search using words that describe the problem, not the answer. After all, logically, if you knew the answer, you wouldn’t have to search for it.

    Think about how our minds work to solve a problem:

    Stage 1: I don’t know there’s a problem.
    Stage 2: I know there’s a problem but I don’t know what the solution is.
    Stage 3: I know there’s a problem and I know what the solution is.
    Stage 4: I know there’s a problem and I’m ready to implement the solution.
    Stage 5: I have solved the problem (or not).

    If you optimize your marketing for Stage 1, you’re attempting demand generation – trying to create awareness of a problem and then being the purveyor of the solution. This can be an intensely painful uphill battle since there’s no pain point to address – you have to create the pain.

    If you optimize your marketing for Stage 2, you’re at the sweet spot: the customer has pain, but has no way out of the pain. You provide the doorway out of pain and if the pain is bad enough, they can’t leap through the door fast enough – or pay enough to do so.

    If you optimize your marketing for Stage 3, you’re now competing on all the factors that diminish your profits or make you lose to competitors. The customer is shopping around or has shopped around, and you now have to beat your competitors on price, value, convenience, etc.

    If you optimize your marketing for Stages 4 and 5, you’re fighting the customer. You’re fighting a decision that has been made and you now have to convince the customer that their decision was the wrong one, which is an even tougher battle. It can be done, but ultimately you have to create dissatisfaction with the chosen decision. The only time I’ve found I win business this way is when a competitor has royally screwed up and created the dissatisfaction for me.

    Steve optimized his marketing around stage 3. He offers solutions at unbeatable prices and encourages people to buy local. The catch is that in his industry, home improvement, most people stop searching once they know the solution to their problems and go to the nearest big box home improvement store instead, so Steve isn’t even in the running for search once people get to stage 3.

    His challenge will be to identify what people have pain about in stage 2 that he provides solutions for. After all, window coverings exist for a variety of reasons – you could want to prevent sun damage to your belongings, you could want privacy from outside eyes viewing into your home, or you could want something to accentuate your decor. Steve’s challenge is to ask prospective and current customers why they have pain and then re-optimize his marketing around the questions people are typing into search engines that showcase their pain.

    Here’s another example – when I first started lending a hand with the Boston Martial Arts Center website, it was optimized and focused around the name of our tradition, Togakure Ryu Ninpo Taijutsu. Even the domain name was solution-focused, boston-ninpo.com. Unfortunately, the only people who even knew what that was in order to search for it were already students at the school.

    We took a step back and looked at why someone might be interested in the martial arts. Self defense, fitness, awareness, stress reduction, etc. all came to the top of the list, and so we went on a campaign to rewrite the site’s content to focus around the problems people would be searching for, rather than the solution we offered. The results were immediate and powerful: new students started showing up at the door to try out classes.

    Look carefully at your marketing. Are you focused on the solution, or are you focused on the customer’s problem?


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  • 4 vital search strategies for social media marketers

    Take a look at the following charts and graphs.

    Popular social media expert:
    Visitors Overview - Google Analytics

    Well known social media company:
    Visitors Overview - Google Analytics

    Social media and marketing media outlet:
    Visitors Overview - Google Analytics

    Notice something? All of the sites that strongly rely on social media (50% or more of their traffic) have gotten pantsed over the past year in terms of traffic. Why?

    It’s gotten so noisy in social media that the predominant way most of us are going to be found and discovered these days en masse isn’t through social media. It’s going to be through search. In looking at these accounts, their search volume has gotten stagnant or has declined!

    With that in mind, here’s a simple but not easy question: how carefully are your search and social activities tied together?

    After all, search has changed dramatically in the past few years, and many people are using old rulesets in their heads when it comes to SEO. Let’s see how up to date you are:

    How important is on-site optimization?

    Once upon a time, keyword stuffing, bolding text, and precise link text on each page mattered a great deal. Those days are gone. Today, the few things left that matter are:

    – Appropriately named page and post titles
    – Awesome content that is shared
    – Fresh content
    – A regularly updated XML sitemap

    Let’s be very clear about the demands being asked of you as a content producer: you must have awesome content, created frequently, shared often. This is a tall, tall demand, but if you want to be found, if you want to be shared, if you want to be known, you have to hit these goals. Awesome content that’s infrequent won’t win you the game any more – the freshness update penalizes you. Mediocre content or repurposed content won’t win you the game any more – the Panda updates penalize you for that. Content that isn’t shared penalizes you, thanks to social signals in rankings.

    What matters in off-site optimization?

    Once upon a time, building links as fast, furiously, and far as possible was the sole way to win the off-site optimization game. Nothing else mattered except links, links, links, and you could get them any way you could. Today, that game has changed, too. If you haven’t read the SEOMoz 2011 Ranking Factors study, you missed the boat:

    – Relevance matters
    – Pay to play is getting tougher
    – Social sharing matters a great deal
    – User behavior matters
    – … all that said, more links are still generally better than fewer links

    As a social media marketer, you have a great deal of opportunity to nail all of the criteria search engines consider important to a site showing up. If you’re cultivating a focused audience in social, getting them to do things that matter (share, link up, click on relevant search results, etc.) should be easier than the average marketer working with very little, but we’re not putting our resources together.

    For example, the social media expert listed above has over 300 recent tweets, but only one of them references their site or a post they’ve written recently. I’m all for conversation and community, but throw yourself a bone every now and again, buddy. Your search viability is counting on it, and with as many fans/followers/friends as you have, getting powerful search signals out of the audience should be relatively trivial and would reverse that slow decline in your site’s traffic.

    What should you be doing?

    Here’s your recipe card, if you’re looking for the quick answer, the TL;DR:

    1. You must create awesome content. Sorry. There’s no getting around this. If your content sucks, then you need to level up your content creation skills. Go read Content Rules by CC Chapman and Ann Handley if you need help on this front.

    2. You must publish awesome content frequently. How often? Google is starting to report freshness results in hours and minutes, not days and weeks. Get a plugin like Editorial Calendar for WordPress to help keep you on track.

    3. You must have a structurally sound website using XML sitemaps properly and doing title-based on-site SEO. Your content should be appropriately titled for words and phrases that other human beings might actually search for. Test out your blog titles or parts of titles in the Google Adwords keyword tool if it’s a really important post. You should be publishing content on a blog that has a syntactically correct RSS feed, ideally routed through Google’s Feedburner service.

    4. You must get people to do things with your content. Share it, link to it, retweet it, post it on Google+, hit the +1 button – anything and everything you can do to demonstrate that other human beings find value in your content. That’s one of the reasons I switched my newsletter to weekly, to get more people back to my content, sharing it, and doing stuff with it.

    Is this recipe card complete? No. There are plenty of little things that happen after this, but if you don’t get these 4 steps right, you’re totally hosed, so focus on them first. This is the foundation of what I do, and I think it’s working:

    Visitors Overview - Google Analytics

    That’s not a boast. That’s an exhortation for you to go and do likewise. You have the recipe. You have the tools. Get to it.


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  • The practical summary of Latent Dirichlet Allocation for SEO

    What’s the hottest trend in search engine optimization that you’ve never heard of (yet)? The folks over at SEOmoz have been doing a great series on Latent Dirichlet Allocation (LDA), which is a context-based algorithm for determining search relevance. Their research has shown strong correlation between LDA and search rankings. However, it’s little things like this:

    The practical summary of Latent Dirichlet Allocation for SEO 3
    Photo credit: SEOMoz

    …that make people flee in terror from LDA, and who can blame them?

    So here’s what you need to know about LDA as it relates to search engine optimization:

    Your content has to be about something and worth reading.

    Huge surprise, huh? Google has said for years that its stated aim is to get search engine rankings in alignment with “human rankings” – that is, if the content is valuable to a human being, it should rank well. If the content isn’t valuable to a human being, then it should rank poorly. For years, Google has used PageRank and inbound links as proxies for judging the value of content, but now there’s a theory in the SEO community, supported by the SEOmoz data, that on-page content may play more of a role in your rankings than previously thought.

    What makes this different from the early years of SEO is that it’s somewhat harder to game. Instead of simple on-page optimization tricks that Google can devalue quickly (bold text, H1 titles, etc), the LDA algorithm looks at the total picture of the content and its context. Does a web page talking about World of Warcraft mention paladins, death knights, and fish feasts, or is it just badly repurposed, valueless content surrounded by gold spam ads?

    So how do you make use of this knowledge? Here are three immediate to-do tasks:

    1. Make sure you are using the rel=canonical tag.

    Use this tag in your web site, blog, and any place where you have ownership of your content. As more and more algorithms are tuned to contextual content, the reward of ripping off someone else’s content will be much greater, so using this tag will help at least assign some level of ownership to stuff you write. If you’re using WordPress, the All In One SEO plugin will do this for you automagically. Want to learn more about this tag? Read what Matt Cutts of Google has to say about it.

    2. Make your web site about something.

    A personal blog is fine to be all over the place, one day talking about cooking, the next day talking about Twitter, etc. A professional blog and/or your corporate web site has to be about something and needs to have lots of original, high quality, on-topic content using semantically related words in the copy that correlate to the search terms you’re going after. For example, Blue Sky Factory’s new web site (shiny!) has a TON of new content that talks about email marketing in all of its various aspects, using all of the different ways people talk about it. You can’t get away with two sentence pages and minimally valuable content any more – you have to do the hard work of creating good stuff in order to leverage this algorithm effectively. That’s why we’re seeing strong correlations between the LDA algorithm and Google’s results – Google wants to continue rewarding valuable content and making life harder for lazy SEO folks.

    3. Stop feeding the social media machine all your stuff.

    This one will be controversial but true. It’s perfectly okay to have conversations, to engage, to be interesting on Twitter, Facebook, LinkedIn, etc. but I want you to stop putting your best stuff there in full. Why? Because this algorithm is all about quality AND quantity of content. If your blog or website is gathering dust while your Facebook page is bursting at the seams, you’re doubly harming yourself. Not only are you making yourself dependent on an entity that doesn’t give a rat’s ass about you, but you’re penalizing your own web site/blog by not having context- sensitive information on it. Keep sharing, keep linking, keep conversing, but don’t give the keys to your kingdom – your content – to the social media sites. Excerpts? Fine. Full blog posts? Not so fine. Teasers from eBooks? Fine. Large chunks of copy? Not so fine.

    Is LDA a game-changer as many say? Maybe it is, maybe it isn’t, but if you follow the practice of creating lots of original, great stuff on properties you own, you’ll never go wrong.


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  • Optimization demands exploration

    Optimize, optimize, optimize. The creed of the day. Search engine optimization. Email marketing optimization. Social media optimization. With all this optimization, you’d think that organizations would be sales and marketing machines, banging out the profits faster than ever.

    Strangely, most of the folks promoting their optimization services barely have two nickels to rub together. The companies who are unlucky enough to hire these folks end up out a lot of money and become bitter, disenchanted with the idea of optimizing anything.

    Why does most optimization fail so hard?

    The final rush hourThink about it this way. Let’s say you want to do the most basic optimization possible – you want to optimize your commute home. You want to shave a minute or a mile off that daily drive, that way you’ve always done it.

    Now let’s say that you only know the way you’ve already been going for the last day/week/month/year/life. How successful will your optimization be?

    Exactly. You will achieve nothing, no significant gains at all.

    So how would you optimize that commute? Before you can find the best route home, you have to know more than one route. Explore. Learn. Listen. Drive on all the back roads and side roads in and around your commute. Talk  to other people who drive that route or who live in the area, gas station attendants, waiters and waitresses. Learn everything there is to learn about all of the ways between your house and your office, and then test them. One day you take a southern road. One day you take the light before your usual light. Run all the variations that you practically run, learn, explore, and get to know all the places between home and the office.

    The time it takes you to learn and explore is absolutely vital. There’s no substitute for that research. There’s no pre-drawn road map that will tell you in perfect, precise details how to get from your house to your office in exactly the right way. There’s no mentor you can seek who will tell you exactly how to get to your house from your office – though there are plenty of fellow travelers who can share tips about how they get home. In the end, only exploring and learning all the routes available will let you “optimize” and choose the best way home.

    Now expand this analogy to everything you’re trying to do in your business. How much time, energy, and resources are you putting into research and exploration? How many questions are you asking each week, the equivalent of taking a different turn, knowing that a huge number of ideas will be dead ends? How often do you listen carefully to customers, prospects, and other fellow travelers to hear what they’re finding in their own exploration?

    Most important: how much are you spending on “optimization” that’s ultimately going to be fruitless because you don’t know any different ways or worse, because your corporate culture is mired in “that’s the way we’ve always done it”?

    Explore first. Optimize only after you’ve learned new ways to get home, or you’ll only repeat the mistakes of the past.


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  • Why Google Buzz is brilliant and deadly to social media 1.0

    From the moment it launched, Google Buzz generated buzz:

    • OMG another social network to manage
    • OMG there’s too much noise
    • OMG this is so redundant

    And for the early adopters, it’s exactly that and more. It’s noise. It’s clutter.

    It’s brilliant.

    Here’s why. Google wants the best of the best data. Remember this. They are a data company. They are a data quality company. They are algorithmic in their approaches to solving problems.

    For a lot of the social media crowd, the moment Buzz turned on, our valued inboxes became insanely cluttered as we linked up all our social media sites, networks, and properties. We discovered that frankly, we didn’t want the firehose of social media in our inboxes.

    We realized quickly, if we didn’t already know, that most of our “friends” are in fact valueless robots spewing garbage at us all day. On services like Twitter and Facebook, we don’t really notice because it’s bite size garbage that passed by quickly. When it piles up in the inbox, we notice. Fast.

    So for the early adopters, those who keep Buzz on, we’re pruning back hard. We’re not following back. We’re dropping auto-follows. We’re down to just a handful of people, close friends, that we REALLY want in our inboxes. How many of the self-proclaimed social media gurus are you actually allowing inside your inbox, in Buzz? Exactly.

    Buzz is working as intended. Google wants data quality. We immediately filter out completely all the noisemakers who bring no value to the table.

    Buzz also incentivizes us in a couple of ways. It tells us to prune back our own spewage lest our friends, the ones we care about truly, unfollow us and eliminate us. It tells us that redundancy of information is of no value to anyone using Buzz, since you can get blog posts and status updates already from FriendFaceTwitterFeedBookSquareWallReader service (now with more blatant self-promotion from social media experts!). So we share and discuss only the stuff that’s either super high quality that we just can’t afford to miss, even if it’s redundant, because of the quality, or we share stuff that’s not being shared elsewhere.

    Google figures out from our activity in Buzz that either there’s new stuff to be examined (remember in the initial presentation that Buzzed stuff gets indexed the moment it’s shared, and Google wants to find EVERYTHING to index) or there’s stuff that’s so important and so good that you’ll let it into your inbox even if you can get it elsewhere.

    By placing Buzz so close to the incredibly precious, valuable territory that is our inbox, Google is forcing users to reveal what we truly value, what we’re willing to let into a very private space. It’s the perfect walled garden, because instead of enforcing the walls on us, Google simply lets us build the walls for them.

    The lesson for marketers and content creators is this: social media 1.0 is drawing to a close. Social Media 2.0 is about relevance, value, and authentic connection, because you will never, as a marketer, get through the gates of the walled garden with a boring-as-crap press release or product announcement. No one cares about you. All of the services, but especially the big ones, are giving users more tools to screen out anything they don’t care about, anything that doesn’t engage them, anything that isn’t actually great quality.

    Buzz is just a very visible demonstration of how much crap our “friends” spew out that’s of no value, and why we were so annoyed by it. Now that it’s under control, now that we’re  isolating actual friends from “friends” and our networks are getting trimmed, we’re starting to get more value out of it.

    And you can bet Google is paying VERY close attention to us and what we do with our Buzz.


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    Why Google Buzz is brilliant and deadly to social media 1.0 7 Why Google Buzz is brilliant and deadly to social media 1.0 8 Why Google Buzz is brilliant and deadly to social media 1.0 9

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  • Would you buy .sex?

    CNN is reporting that .sex domains may become available

    I wonder what you would expect to find at studentloan.sex and financialaid.sex… still, probably should buy them when they become available. Or MarketingOverCoffee.sex? Or PodCamp.sex? (eww)

    For that matter, what would you expect to see at CNN.sex?

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    Would you buy .sex? 10 Would you buy .sex? 11 Would you buy .sex? 12

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