Category: World of Warcraft

  • What World of Warcraft's Holidays Should Teach You About Power Blogging

    World of Warcraft has in-game holidays that closely mirror many real world holidays, such as Pilgrim’s Bounty (Thanksgiving), the Feast of Winter Veil (Christmas/Hanukkah), Noblegarden (Easter), Midsummer Fire Festival (Fourth of July), and so forth.

    Savvy auction house marketers know exactly what goods and commodities are needed for each holiday and have them up for auction the moment the holidays begin, often at ludicrous markups. For example, for the Feast of Winter Veil, small eggs used to cook gingerbread cookies and egg nog, normally for sale for 50 silver (think 50 cents), rocket up in price by crafty salesmen to 9-15 gold each (think 9-15) for a few days until the laggards in the market realize the holiday’s on and start undercutting prices.

    Here’s the funny thing: the in-game calendar is published months ahead of the actual events, in the game and on Blizzard Entertainment’s web site. Every player of the game is given in-game notices in major cities about the impending holiday. There’s plenty of time to stock up the goods you need to sell…

    … but few ever do. Few are willing to plan that far ahead, to farm the eggs or deeprock salt ahead of time and be ready for the doors to burst open the moment the holiday starts. As a result, those few who look at the calendar and plan accordingly reap huge profits.

    So what does this have to do with blogging? The same applies in the blogosphere as in Azeroth. Google Calendar has a holidays calendar for every nation in the world. It lets you see all the major holidays you could possibly want, for your country or others, for different religions, for just about anything that you can stick on a calendar and call a holiday.

    The power bloggers can look at the calendar and decide in advance, like an editorial calendar, what should happen in the lead up to the holidays on the calendar. Do you blog about marketing? You know when Valentine’s Day is – work out now what things you want to blog about as that holiday approaches. Do you blog about history? Seems like everyone’s got a holiday about them.

    Having your blog posts published in advance of the holidays ensures that search engines can index your content. Having a decent social network ensures that you can move the needle in real-time search on the day before and day of the holiday. Having time to plan ahead lets you come up with creative memes that can stick well ahead of time – you can even beta test memes and hashtags to your current followers to see who says “heh, that’s clever” or the equivalent reaction you’re looking for.

    You’ve got the calendar in front of you. The holidays on it are not a secret by any means, but know that most everyone in blogging and social media is probably going to wing it at best on the holiday. Farm your small eggs and deeprock salt now so that in 2010, you can profit handsomely when the times are right.

    Now if you’ll excuse me, I have to go hit some rock elementals for deeprock salt. We sold out this year, so I’ve got a year to farm for next Winter Veil.


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  • What World of Warcraft Can Teach You About Project Management

    What World of Warcraft Can Teach You About Project Management

    With the opening of Icecrown Citadel in the latest edition of World of Warcraft, the challenges facing guilds and players of all levels of skill have increased. During a recent run in the Forge of Souls (facing the evil alter ego of the late James Brown, no less), I noticed that our usual team’s play style had to adjust to the new challenges. Here’s what I mean:

    In Warcraft, you have two general methods for beating up the bad guys: focused fire and area of effect. Focused fire is exactly what it sounds like. In a crowd of bad guys, all the heroes point their swords/arrows/spells/pewpewlazerbeamz at one of the crowd until the bad guy drops, then you switch to the next one, etc. Area of effect has the heroes cover wide spaces with their weapons to take on the whole crowd at once. Think about the difference between, say, a rifle and a grenade. That’s the general idea.

    Warcraft differs from life in that area of effect methods are significantly weaker than focused fire. When you face enemies weaker than you and your merry band of heroes, you just open up and take them all down at once. When you face enemies who are stronger than you, generally speaking, your attacks on them won’t kill them before they kill you, so you drop them one by one while the guy wearing the most armor (the tank) distracts the rest of the crowd.

    So what does this have to do with project management? Simple: projects are like Warcraft’s bad guys. If you have a handful of very minor, insignificant things to tackle, you can multitask and burn them all down at roughly the same time. Bug fixes, memos, email responses, Twitter replies, etc. can all be nuked with the project equivalent of an area of effect attack.

    If you face a major project or several major projects, chances are you can’t crush them before they overwhelm you. Instead, you gather your team at work, grab a seat at the conference room table with your laptop, and you burn down each project one at a time. Trying to tackle all of them would be as much of a wipe as a Warcraft raid trying to tackle all the bad guys at once.

    Here’s the Icecrown Citadel twist: you have to recognize when it’s time to switch modes from one to the other. Warcraft teams used to area of effect nuking everything will suddenly find the battles in Icecrown Citadel to be much harder to deal with, and they’ll need to adapt quickly back to focused fire methods.

    Likewise, the sooner you recognize that a project has gone beyond trivial requirements into something more serious, you have to switch methods in your organization.

    The reverse is also true. If you take an epic geared, epic skilled team into a Warcraft raid and expect them to use the focused fire methods on bad guys that they can knock over just by sneezing, you’ll bore your team and take far longer to complete a dungeon than if you just uncorked your team’s power against weak opponents and wiped the floor with them.

    From a project management perspective, that’s what causes boredom and loss of talent inside your organization – you’re asking top quality epic talent not to live up to their potential.

    The challenge for any raid leader, the challenge for any business leader, is to recognize when you need one approach or another. It’s not just a matter of looking at gear in an instance (you can be epic geared and still suck at playing) or looking at resumes on a desk. No, you have to adapt quickly when you realize that your team is either getting their faces eaten by bone ghouls or project milestones and focus fire, or recognize when your team is so bored that they cast Basic Campfire against their opponents or doodle their way through project meetings and switch to area of effect crushing mode.

    This is why great leaders in both Warcraft raids and the business world are great – and more rare than most epic gear. Good luck in your quests to be the best, whether it’s beating Sindragosa or this quarter’s numbers.


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  • Failing December and loving it

    Ever had a New Year’s Resolution go bad?

    Ever fallen off the tracks in the start of a new year and had it impact your whole year?

    Why wait until the ball drops in Times Square when you can drop the ball right now?

    I’ve been failing December – intentionally – and loving it. This month, I’m trying out new stuff, going back and doing maintenance on previous failures, and watching things explode fairly spectacularly. Why? Because if I figure out all the failure points now, while I can mentally group all the failures in the bucket of 2009, then by the time I move into 2010, I’ll already have figured out where the landmines are.

    A couple of examples:

    I’ve failed at running several times. I started again at the beginning of this month and failed almost immediately, but asked around a few folks as to what I was doing wrong. I said, hey, I’m just doing this for fitness, not for competition or anything – why am I failing at casual running? Immediately a few folks pointed out the obvious – even casual running demands reasonably good shoes for avoiding damage, plus some basic changes to nutrition. I’ve since resumed with less failure.

    I’ve failed at maintaining one of my web sites, the FAFSA guide site I run. This month, I’ve been cleaning it up with the help of some wicked smart coworkers and found entirely new power tools in things I thought I knew how to use (my text editor, it turns out, has nuclear options!) that make me spectacularly more powerful. Just today I discovered a function that in the past I would have needed if I’d known to look for it. The process of failing has led to some great new tools to carry into 2010.

    Icecrown Citadel, the last patch of the World of Warcraft Wrath of the Lich King expansion, is dropping this month. Some folks say it’ll be December 8, other folks say later. No matter when it drops, I anticipate a rich bounty of complete failure at the various wings of the Citadel by our guild – and in doing so, we’ll become even more proficient at the roles we play, so that when the New Year rolls around, our sad little army will instead be a battle-hardened platoon ready to take on the Lich King himself.

    What are you going to fail at (and learn from) this month, so that prospects for success with your resolutions for the New  Year is greatly increased?

    How can you start failing today for success tomorrow?


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  • A better way to be thankful on Thanksgiving

    Something to think about this Thanksgiving (for those who celebrate it, for everyone else it’s World of Warcraft’s PIlgrim’s Bounty):

    Don’t just be thankful for the things you have in your life that you appreciate.

    That’s good and a good start, but if you want to take it to a different level, ask yourself this:

    How can I create or foster more of what I’m thankful for in the world?

    • If you’re thankful for family and friends, how can you help reinforce strong family and good friends in the world for others?
    • If you’re thankful for health, how can you bring a healing presence to those around you?
    • If you’re thankful for wealth, how can you help others achieve what you’ve done?

    In short, what do you stand for? What do you want to see more of? How can you create more of that in the world, in your community, in your life?

    As you do your prayers, meditations, gatherings, and offerings over the holiday (or any day, really), think about that cornucopia on the table. From nothingness appears a Pilgrim’s Bounty of what’s needed to bring life, health, and prosperity to your life.

    Ask how you can create more of that for yourself and everyone you care about and the universe (or *.deity if that’s your belief system) may just agree to a win-win situation in which everyone gets more of what they want and need in your life.

    Happy Pilgrim’s Bounty!


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  • What World of Warcraft can teach you about synergy and profits

    How can you make as much gold as possible in World of Warcraft?

    If you’re not familiar with the game, World of Warcraft has an in-game currency, gold, which you use to play and improve your character. There are a number of ways to make gold in the game, from speculating in the game’s in-world marketplace (the Auction House) to creating items to sell to others (tradeskills and professions) to selling raw materials to others, like fish, ore, and other resources.

    One of the secrets of making a LOT of gold in Warcraft, however, is synergy – what happens when you start putting together players with different skills. For example, in my guild, I have a character that does in-game mining, pulling various ores and minerals out of the ground. The ore is sent to our guild’s jeweler, who prospects the ore for high quality magic gems that make a character better. He in turn gives those to our guild alchemist, who transmutes them into exceptionally high quality magic gems that I then sell on the marketplace, often at prices that are as much as 1500% higher than the raw materials. We then split the profits among us equally.

    Here’s why this is interesting – to do this myself, I’d have to play the game three times as much, or surrender a giant percentage of profits to other players not in my guild, making my mining efforts far less profitable and worthy of my time. Instead, our synergies together – miner, alchemist, jewelcrafter – mean that we can take our respective skills and together make items that are far more profitable than any of our efforts alone.

    So what does this have to do with you? Even if you don’t play Warcraft, figuring out your team’s synergies can yield huge profits. For example, at the Student Loan Network, I’m a good creator of content. I write some fairly decent stuff like the Scholarship Search Secrets eBook. On our team, I have a number of folks who are great at SEO who can help make my copy more easily found, access to our Scholarship Points members who can tell me if my writing reflects their reality as customers, and a CEO who has long range, strategic views on everything that can help make a good project great. When we pool our talents together, the end result is almost always better than going it alone.

    Figure out who is or should be in your marketing guild. It doesn’t have to be coworkers – it can be friends online, on Twitter, casual social acquaintances – and then figure out which strengths each person specializes in. Get the right team, figure out your synergies together, and chances are what you’ll create will be of far higher value than your own efforts.

    Oh, and if anyone’s looking for blue quality Wrath gems and you’re Alliance on Arathor US, hit us up. I’ll give you the social media discount rate of 1495% profit, 5% off our regular prices 🙂

    Photo credit: cliff1066


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  • What World of Warcraft can teach you about gear and skill

    The World of Warcraft ArmoryIf you’ve ever played any character in World of Warcraft, you know about the diminishing returns of gear. If you’ve never played Warcraft, it works something like this: once you’ve reached the top level of growth for your character (currently level 80, soon to be 85), any gains you get to make your character better come not from “leveling up” but from getting better gear, better armor, weapons, etc.

    In the beginning of your gear quest, vast improvements in your character’s capabilities are easy. Going from a green “uncommon quality” item to a blue “rare” item can add more power, more strength, more valued attributes to your character in great leaps. Your character can perform far better in the game in these early jumps in equipment.

    However, as you keep gearing up, going from blue “rare” items to purple “epic” items, the items get more costly (or more difficult to obtain) for statistical improvements that are orders of magnitude smaller.

    After a certain point, you reach diminishing returns, where the gear’s improvements are so small that the comparatively large efforts to get the gear simply isn’t worth it for the average player. Where a blue “rare” item might take half an hour’s worth of work, a top, best-in-game item might take weeks. Granted, it’s a game, so as long as you’re having fun there’s no penalty towards getting that gear, but it’s still significant diminishing returns.

    After you reach the point of diminishing returns on gear, the best thing you can do as a Warcraft player is to spend time learning how to play your character’s skills with the gear you’ve got. Gear, after all, merely magnifies your skills. Learning the various ways your character can behave in combat, learning to fine tune your use of the right skill at exactly the right time – these are the things that will not only make the most of the gear you’ve got, but in some cases will negate any gear disadvantages you have. Anyone on a team in the game knows that it’s better to have a slightly undergeared, excellent player leading your team than a highly geared, incompetent buffoon running the team.

    So what does all this have to do with anything? Well, life is exactly the same. Take photography – after a certain point, you’re just spending money on lenses and other gadgets with fewer and fewer returns. That first zoom lens makes a big difference in your photography. The jump from a 55-200mm to an 18-200mm isn’t earth shattering, just convenient. Photography gets to diminishing returns VERY quickly – better to learn how to compose and shoot with the gear you have after the entry level improvements. Better pictures come from better skills – gear magnifies skill, but doesn’t improve it. Only learning and practice improves skill. I’ve got a Nikon D90 with a few lenses, and when talking to Marko Kulik (a photography expert), he basically said I’ve got all the gear I could possibly need for years – now I need to learn how to use it well.

    Look at marketing. The first analytics software you start using is an incredible leap from no analytics at all, or guesswork based on server logs. After that, you get diminishing returns on the quantity of information you get from web analytics – and the real juice to be had in web analytics is not learning what numbers you have, but what they mean and how you can change your business practices to serve your customers better.

    Accounting? Lots of businesses run quite well on Microsoft Excel, not because they don’t want to buy an accounting package, but because their accounting staff is sufficiently skilled enough in Excel that the gear upgrade won’t make a difference in their performance – and might even diminish it.

    In the end, gearing up is important only to the point of diminishing returns, whether it’s marketing or Warcraft. The lesson is the same across nearly all professions, trades, and hobbies: gear magnifies skill. Gear up to get past entry level limitations, then focus your time and energy on the skills you need to tap the potential of that gear.


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  • What Warcraft's wool cloth should teach you about marketing

    I’m an avid gold-maker in World of Warcraft. Like real life, the amount of gold you have in the game is a direct measure of how much value you bring. If you quest like mad and rack up thousands of gold, you’ve got the skills and the time to complete lots of quests. That’s value. If you farm materials like in-game consumables, you’re generating value for other players who don’t have to spend their time farming, and the gold pours in. If you play the Auction House, knowing your markets and trends, you can arbitrage items that are sold for unusually low prices by players that don’t know better and resell them at market prices – and the gold pours in.

    What I want to highlight today, though, is an important aspect of the gold making game. Take a look at the top 5 items I’ve sold in game recently:

    WoW sales

    The first and fourth items are rare cloth that can be made only once every 4 days. Scarcity makes them incredibly valuable. The same is true for item 3, the Hat of Wintry Doom, because it’s made from rare items.

    The second item is an in-game pet that can only be acquired in a little-loved backwater part of the world that takes ages to get to. People pay a price premium for it because they don’t want to burn up the time and effort it takes to get there.

    What’s really important is item 5, wool cloth. For anyone who does not play World of Warcraft, wool cloth is a commodity. Not only is it a commodity, but it’s an especially plentiful commodity that most early players encounter by the bucket before moving onto more challenging parts of the game. If chess pieces wore clothing, pawns would be the ones sporting wool cloth – it’s common.

    So why is such a mundane commodity the #5 seller? Two reasons: first, it’s used by several professions in game, which means there’s consistent demand for it. Second, most players run right past the stage of the game where they’d accumulate a significant amount of the cloth in their pursuit for better, shinier objects. Thus, while it’s plentiful, most players forget about it and move on rapidly, long before they accumulate any significant amount of it.

    Consistent demand. High potential supply, low actual supply. This is a profit engine.

    So what does this have to do with marketing? How many people are searching for the shiny object, the rare, the Ebonweave cloth of marketing? Social media currently holds this crown, though a few years ago it was SEO, and before that it was email. Everyone wants into the new, the shiny, the really glittery with the high potential payoff, and for those few that do succeed in making the Ebonweave of marketing, the payout is handsome.

    But.

    But there’s more than enough money in the marketing equivalents of wool cloth. In the rush to social media, people forgot search optimization. In the rush to search optimization, people forgot email marketing. All along the way, there are lots of valuable methods that generate real results and real income, and those rushing to reach Grand Master Social Media Marketer are leaving money and opportunity on the table.

    Remember your wool cloth. Revisit the things that used to be hot and see, now that they’ve reached maturity, just how quietly profitable they can be. Some things won’t be any more, but some things perceived as a commodity could still be one of your best sellers if you’re good at it and the attention deficit crowd has moved onto whatever new shiny has appeared for the day.

    Good luck farming your wool cloth.


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  • Have you done your dailies?

    Have you done your dailies? World of Warcraft players are intimately familiar with this question. For those that don’t play, most of the quests in the game – go somewhere, deliver something, kill a monster – are one-and-done adventures. Once you’ve done them, they’re done and gone. Daily quests are different – each day you have the opportunity to go and do the same quest. The rewards are usually reputation, money, loot, gear, or other rewards that you want to keep accruing for your character.

    Dailies

    Here’s the thing about dailies in Warcraft – they’re important for really good rewards. For example, one of the dailies currently gets you a type of currency which in turn will allow you to buy some nifty upgrades for your character. (Argent Tournament Champion’s Seals) If you miss a daily or two, it’s not a big deal, but miss enough and your progress towards that loot is severely inhibited. The other trick with dailies is that there’s no way to catch up – miss a week of dailies, and that opportunity is gone. You can’t earn back the daily rewards, can’t catch up.

    What does this have to do with anything?

    Like Warcraft, marketing has dailies. Your boss, coworkers, or customers may not have blue exclamation marks hovering over their heads, but you have dailies – writing blog posts, checking forums, optimizing web pages, responding to customer emails, all the little chores that come with marketing on a daily basis.

    Like Warcraft, you can occasionally miss a marketing daily – but miss enough, and your business suffers badly. New business stops coming in the door, your ranking for top keyphrases in Google drops, customers stop buying as much as often.

    Like Warcraft, you can’t catch up, either. Sure, you can respond to a customer’s email a few days later – but either you’ve lost reputation in that customer’s eyes or they’ve simply gone somewhere else to buy. Sure, you can wait to respond to a media query – but chances are the reporter has gone to another source already and at best you’ll be backup.

    So how do you manage your dailies? Unlike Warcraft, you don’t get a neat, tidy list automatically (cooking daily, fishing daily, daily heroic dungeon, etc.) but there’s no reason you can’t create one. Sit down with a clipboard and look at the tasks you accomplish over a week. How many of them are repeating tasks? How many should be repeating tasks? Figure out which tasks are the high value ones – responding to customers, tweaking a web site, blogging – and assemble them in a nice list that you can print on real paper and photocopy.

    Then set aside however long you need to do your dailies. For example, I tend to do my cooking & fishing Warcraft dailies first thing in the morning, before I even leave the house for work. It takes just a few minutes and I get them out of the way at a time when the server isn’t crowded with people trying to do the same thing. Anyone who’s done the Cheese for Glowergold daily at peak hours knows how awful peak time is. Do your marketing dailies off peak, preferably before your day starts, and you’ll see impressive, sustained growth in your business (assuming your dailies are high value tasks) that wasn’t possible when you didn’t treat the tasks as dailies.

    Here’s to your daily success!

    Updated: Chris Brogan shares his dailies here.


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