Search results for: “feed”

  • Where's the bottom? When do things get better?

    These are two questions I receive often on social networks:

    Where’s the bottom?
    When do things get better?

    First, a disclaimer: I am an armchair economist at best. I’ve never taken a course in economics, but I do own Economics for Dummies and have read it cover to cover many times. That’s enough for the barest of basics, but I don’t want you thinking I’m some elite economics expert. I am not.

    That said, theoretically, I can’t do worse than the “Experts” who have driven their companies into the ground in search of short term profits, can I?

    Where’s the bottom?

    The economy as it stands now hinges on two factors, employment and housing prices. Housing prices are important because an inordinate number of loans and investments based on loans rely on housing prices. As long as housing prices continue to fall, the value of those investments will continue to fall, and the credit, lending, and investment parts of the economy cannot recover. The exception to this is if a company that wholly owns its loans can write down the loans and sell them immediately, or devalue them so significantly that the book value of the loans is lower than housing prices will ever get.

    Employment is the other piece of the puzzle, which controls the domains of consumer spending, productivity, and retail investing (including real estate). As long as employment continues to decline, more consumers will be benched on the sidelines, more people will not be able to afford homes or even basics. Demand for assistance in every form will deplete government by depriving it of both taxes and additional costs for services.

    Of the two, employment is by far the most important. With employment and income, consumers will be able to afford real estate, especially if prices continue to decline. Once enough people are employed gainfully and can begin participating in the economy again, buying everything from commodities to homes.

    How will you know the bottom? The same way you knew the top. Probably a quarter or two of waffling, neutral employment with neither gains nor losses, then two quarters of sustained growth in employment across broad sectors, with velocity towards the upside. Once employment ticks upwards significantly, you’ll see all the markets dependent on the consumer begin to recover as well – so figure real estate and housing prices stabilize a quarter or two after employment stabilizes, then ticks upwards a quarter or two behind employment.

    When do things get better?

    I don’t know. I wish I knew. I do know that many of the crap mortgages won’t flush out of the system completely until late 2011. There’s no telling whether broader economic declines will hasten the expiration of those mortgages or whether a recovery package inadvertently spawns new stupidity in lending. Both scenarios are possible. I’d say conservatively that 2009 is a write-off in terms of broad economic growth. 2010 may or may not show a turn.

    Why don’t we know when things will get better?

    Back to economics 101. GDP – gross domestic product – is a formula. C + I + G + (X – M).

    C: Consumer spending
    I: Investing
    G: Government spending
    X: Exports
    M: Imports

    Right now, consumer spending is in the toilet.
    Right now, investing is in the toilet.
    Exports are down.
    Imports are down too, but our few exports – autos and airplanes – are in more dire straits than imports.

    That leaves government. There is no way that the government can singlehandedly carry the entire economy by itself, no matter how great you think Barack Obama or Timothy Geithner is.

    Government spending will increase, to be sure. What government is counting on is multiplier effects – throw enough matches and even a wet forest will eventually catch. The question is, how many matches is that?

    So what do you do?

    Look objectively at the situation. Cut costs. Conserve cash. Save like crazy, because there’s no telling if your job is next on the chopping block, as grim as that sounds. If you’re a business, spend wisely and invest in your people if you can.

    In this environment, time is the only thing that will heal the economy. Time will flush out the poison.

    In this environment, we are rich in time and poor in money. Thus, spend time rather than spend money. If you have the ability to pursue alternative forms of marketing that are lower cost – direct email marketing, social media, new media, PR, etc. – but time intensive, that might be a fair trade right now.

    Give your company or business an objective and then give your team the freedom to get to that objective by any legal means necessary. Take the time to prune out processes that don’t work. Take the time to do inventory and jettison things that you’ve outlived, outgrown, outlasted.

    If you’re unemployed or underemployed, time is an enemy because capital is limited. Spend it wisely, focus on job search and income generation. Be unrelentingly aggressive in your job search. If you have a choice between offending a few people with unsolicited email and putting food on your table, as Emperor Palpatine instructed Darth Vader, do what must be done. Do not hesitate. Show no mercy. Network as you can, but if you have to pull out the red saber, no one will fault you for wanting to take care of your family and home.

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  • The problem with premium

    Starbucks.

    Apple.

    Maglite.

    Dom Perignon.

    All of these are premium brands, yes? They conjure up certain images, certain feelings, certain associations, all of which their respective marketing departments have worked hard to establish over the years. Premium denotes quality of product or service above average, a product you can aspire to as a consumer…

    … unless you’re in the middle of a brutal recession. Suddenly, premium becomes a boat anchor around your leg as consumers seek out thrift, value, cost-conscious… cheap.

    Sometimes premium can override cost concerns – the old “quality costs less in the long run” hack – but sometimes, it will just kill you.

    As a marketer, think carefully about how your brand will be perceived in good times and in bad. Is there a brand association durable enough that it’s appropriate no matter what the economic climate is? Can you play the trend of the day in your communications while staying true to your core value proposition?

    Here’s a tip: invest, invest, invest in your customer service, and by that I don’t just mean your call center, I mean every employee in your company. Service costs money, absolutely, but great service endures good times and bad.

    When times are good, people love the personal touch and are willing to spend more for great service. When times are bad, people want to stretch the dollar as far as it can go, and if your product or service has value and can be backed up with great service (think a warranty w/a toll free number that humans answer on the second ring), you will endure when everyone else goes out of business.

    Great customer service pays huge dividends. You can get more return out of great service than all the PR in the world, because in the uber-connected 2.0 world where everything is online and simultaneously service nearly everywhere borders on abusive, your great service will be worth talking about.

    Great service, in other words, is a premium, a premium that will lend a shine to your brand no matter what’s happening in the world – and that’s worth paying for.

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  • How You Fight Tells Me Who You Are

    How You Fight Tells Me Who You Are

    A lot of your personality is revealed when you take up arms against someone else, whether in self defense or aggression. How you fight, your particular fighting style, reveals your traits – strengths, weaknesses, identity. After all, in a fight, you’re tapping into your most primal traits. Do you flee? Do you stand your ground? Does ego get the better of you? A fight is also incredibly stressful – how you react under intense stress tells a great deal about you.

    That said, very few people get into fights frequently, which is a good thing. We like for our friends’ lives to be safe and free of violence.

    Argent Dawn warriorEnter virtual worlds like World of Warcraft. Here, in a safe environment where players incur no true physical harm or injury, their skills, strategies, and temperaments are tested in ever increasingly difficult forms of virtual combat, from dealing with single encounters to fighting entire armies.

    How a person behaves in a virtual fight is, of course, different than a real world fight – the risk to life and limb alters the equation, as it should. That said, you still gain a great deal of insight about how someone behaves under pressure:

    – Does their temper get the better of them? Can they be goaded into making unwise choices?
    – Does their ego hook them, forcing them into situations that grow ever worse for them the harder they struggle to reconcile desire and reality?
    – Do they lack patience, rushing into unknown or known dangers foolishly?
    – Do they have maturity, knowing how to lose gracefully and win even more gracefully?

    All of this comes out in virtual combat, just as it does in real life combat. So what’s the point? What does this mean for you, especially if you don’t participate in virtual worlds like World of Warcraft?

    Simply this – if you’re an employer, one of the most novel ways you could find a new employee would be in a virtual world, in virtual combat. Are you looking for a certain personality fit for your team? Do you want someone a little headstrong but willing to be bold? Does your corporate culture dictate a cool, calm, conservative demeanor, even at the expense of aggressive progress?

    Very few things offer insight into your personality like the stress of combat, whether virtual or real. While I wouldn’t suggest that an employee interview involve leveling a character 10 times in Warcraft, I would suggest that if you find people socially in the realms where you play that have the skills you need, consider them as more than just players of a game.

    They might be the best addition to your corporate team you’ve ever made.

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  • Fun With Journchat

    Fun With Journchat

    Last night I decided to give Journchat a spin, which is a Twitter-hosted discussion of journalism topics between PR folks and journalists.

    Question: As a journ, who should I follow on Twitter to ensure my newsroom is on top of breaking news? (quick one) #journchat

    Not a person, but topics. Try jargon for your news vertical in search.twitter.com like FAFSA or JPM or IMDB.

    If you think news is happening somewhere, do location in search.twitter.com to see if there’s a mention.

    if you want breaking news, tie a search from search.twitter.com RSS to an RSS->SMS service. Text to your phone of breaking tweets.

    Connect Twitter RSS to Yahoo Pipes, filter, then send to Google Reader. See www.FinancialAidPodcast.com/twitterbook

    You should also be using marketing tools like Google Trends, Insight for Search, etc. to find trending topics.

    Plug in every kind of RSS search – Twitter, Google News, etc. – into Google Reader to find stories, esp. overnight.

    Question: What do u think of The Big Video Debate: Rough or Slick?

    Slick or rough matters less than relevant.

    Crappy video in HD is still crappy video. Instead of spending money on HD, spend less money on a stabilizer!

    If you want to try slick video on a Mac, look into the free software CamTwist. Text, crawls, logos, etc.

    @howardkang and every reporter regardless of medium should carry a Flipcam or other pocket camera.

    I carry a Nikon D90, Flipcam, and Samson Zoom H2 all the time, just in case. Have gotten decent local stuff.

    Question: Journs and bloggers: how do you use twitter/online to source stories?

    I use every channel available. Bloomberg, Twitter, Facebook, CNN, whatever has the info I want for my blog/podcast.

    I do a lot of financial services writing, so Google Finance, Econoday, and friends on Twitter all are sources.

    Twitter is great for reality-checking a piece and getting immediate feedback, esp. fact check. 4,800+ friends = fast checks.

    Question: What do journs need and/or look for in a web 2.0 press room? (source’s site)

    I need to see obvious contact information, multiple channels. Don’t make me hunt you down or I won’t bother.

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  • Pixelated Business Marketing Conference

    Pixelated Business Marketing Conference

    A while back, Mitch Joel posted his Pixelated conference series, a collection of seminars and sessions from conferences that contain the “best of the best” for any set of topics. I’ve been so busy doing stuff that I never got around to putting mine together until now. This version of Pixelated is focused on Business Marketing – ideas from sales, marketing, branding, and new media that should help any business do things a little better.

    If this were a conference, a real life conference, I have no doubt that attending it would cost you thousands of dollars, at least for the first sessions. Thanks to the exceptional generosity of conferences and events who post their sessions, you can enjoy some of the best content on earth without leaving your chair.

    Treat this as an actual conference. Take a day or half a day to watch the videos and give them your undivided attention. Have a bottle of water, a notepad, and an open mind as you watch the sessions, as if you were actually there.

    Rather than just a pile of videos, I’ve also added brief annotations about why I think each session is important.

    Updated: refreshed for July 2010, with some new sessions from TED and other shows.

    Pixelated Business Marketing starts… now.

    Seth Godin @ TED: This is Seth’s newest set of perspectives, based on his book Tribes. The evolution of marketing from mass media to hero culture of sorts.

    Rory Sutherland @ TED: An amazingly funny and insightful talk about the creation of non-tangible value.

    Malcolm Gladwell @ TED: This session ranks super high on my list because Malcolm gets you to think outside the box. What product or service do your customers deeply want but don’t know it?

    Joseph Pine @ TED: If nothing else, this talk should make you think about what experiences are and how to give them to customers, rather than products or services.

    Dan Ariely @ TED: Dan’s book, Predictably Irrational, is the basis for this talk about how our decision processes are flawed, including why consumers buy things they really shouldn’t.

    Garr Reynolds at Google Talks: Garr is the author of Presentation Zen, a phenomenal book that asks you to look at how you present information and how you can make your presentations better, more impactful, and less boring.

    Avinash Kaushik at Google Talks: Avinash is pretty much THE bottom line when it comes to web analytics. In this talk he goes over a good chunk of his book and also talks about data-drive corporate culture and its importance.

    Seth Godin @ Inbound Marketing Summit: Seth is a master marketer. His talk goes over how you can make your products or services more remarkable.

    David Meerman Scott from Inbound Marketing Summit: David’s book, the New Rules of Marketing and PR, power part of this talk as he goes over how the ground is changing underneath traditional business outreach.

    NEDMA: I talk about email marketing and social media integration.

    Optimization Summit: I talk about the best practices of email marketing.

    Inbound Marketing Summit: I talk about whether or not your business should be podcasting.


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  • Monetization and social media

    Monetization and social media

    Get rich quick! Quit your day job! Money while you sleep! All claims made of social media and virtually every other new technology, idea, or movement since mankind first created money itself. Can you make money in social media? Should you make it an aim?

    To answer this question, we have to dig into the history and concept of money itself.

    What is money?

    Ask any child and most adults, and no one will have a coherent answer to this question. People know money by what it can do, but not what it is. The classical definition of money is a medium of exchange, a measure of account, and store of value. For the purposes of this discussion, we’re going to focus on a medium of exchange and a store of value.

    A Medium of Exchange

    Before money, we had barter. Let’s say I raised chickens and you raised cows. If I wanted some beef and you wanted some chicken, we’d get together and trade. We’d negotiate how many chickens equaled a cow, and vice versa. If all went well, I went home with some beef for my family and you went home with some chicken.

    But… what if you didn’t want chicken? You had beef, and I wanted beef, but you didn’t want chicken? Suddenly, I have a problem. We couldn’t trade. No amount of chicken I had would be helpful to me if you didn’t want chicken. I’d have to find someone who wanted chicken and see what they had to trade. Maybe they had seashells, and you wanted seashells, so I’d have to trade chicken for seashells first, then find you and trade seashells for beef.

    Slackershot - Spare ChangeThis got really inefficient around Greek and Roman times, which is when currency got invented. Suddenly, we have a neutral intermediary. I think chicken is worth 5 copper coins, and you think cow is worth 250 copper coins. Now, if I have chicken and you have beef, but you still don’t want chicken, that’s fine. I’ll find someone who wants chicken and trade with them for copper coins. Then I’ll come back to you and buy as much cow as I can with the same copper coins.

    This is one of the core roles of money – instead of having to barter everything, you can trade in a generally accepted medium of exchange.

    A Store of Value

    Here’s another problem with barter. Let’s say instead of chicken, I have wheat. You have cows. During harvest season, we can trade. I’ll trade you a few bales of wheat in exchange for a cow. Everyone’s happy.

    What about in the winter, though? I have no wheat. All my wheat either got milled into flour, sold, consumed, or… spoiled. Wheat is transitory. Wheat spoils, rots, molds, etc. if you don’t use it within a certain period of time. In fact, most consumables eventually spoil.

    Here’s where money comes in again. I go to the market and trade my wheat to someone who wants it. I get copper coins. Unlike wheat, these don’t spoil, decay, or rot. (yes, they do oxidize, but that’s a different conversation) If I sell enough wheat, I amass a large pile of coins and throughout the non-harvest season, I have copper coins to buy things with.

    This is money’s role as a store of value. It takes the fruits of my labors – wheat – and stores it in a form that’s less subject to spoilage. Also, it’s a lot easier to carry around a pile of coins than a bale of wheat.

    What does any of this have to do with new media and social media?

    If you are a social media practitioner interested in earning money for your skills, you have to deeply understand money first.

    First, money is a medium of exchange for other goods and services. Money doesn’t solve the value equation – that is, what you do must have value to someone. Money only makes trading value easier. If what you do is of no value to anyone, then like the farmer facing no demand for chicken, no matter how skilled you are, no one will trade with you. As a social media practitioner, your work has to have value.

    The most successful social media practitioners recognize that social media in and of itself is of relatively little value. It’s a communications channel. What is of value is what you deliver to your audience. I deliver, for example, financial aid information on my Financial Aid Podcast. The fact that it’s a podcast has no inherent value; what has value is the quality of the information.

    If you’re considering offering up your services to someone else as a social media practitioner, make sure that they have something of value to offer their customers, or both you and your client will fail to generate any business. Your own track record must demonstrate that you understand underlying value and how to present it in a social media context.

    If you’re considering engaging the services of a social media practitioner inside your company, look to see how adept they are at understanding value. Forget how many friends they have or how often they blog – look to see if they can communicate their own value and the value of their clients’ goods and services to others. Examine their other work and see if it conveys well the value of the client’s goods and services. Most important, recognize that a truly skilled social media practitioner will decline to do business with you if your offering has no value.

    Second, money as a store of value is vitally important to social media practitioners. Like all industries, social media, new media, online media, etc. all have trends. There’s a new shiny object every day, and that presents new opportunities for you to demonstrate your skills and earn some money in doing so. You have to not only capitalize on trends, but sock those earnings away. You have to be able to store the value of a trend so that when it cools – and it always does – you have a strong base of capital to operate with.

    Equally important is your ability to recognize value and trends ahead of time so that as a platform matures – as blogging has – you’re ahead of the curve and in new spaces. This is the often referenced blue ocean strategy, where there’s virtually no competition in any vertical in a new area. Blue ocean was podcasting in 2005, blogging in 1997, Twitter in 2006, Facebook in 2004 and so forth. As a social media practitioner looking to earn a living at your craft, you need to be able to spot new blue oceans and move in long before others do, while recognizing that it will be some time before that space is highly desired by a large population.

    For companies looking at social media, recognize that the store of value means you need operating capital and strong revenue streams today from your social media efforts, but you need to be investing for the future as well. Your internal financial health will dictate how you prioritize investing for the future vs. banking on what’s hot today.

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  • Make your social media experiment useful

    In reading the latest “controversy” in social media about Burger King’s ad agency tweeting on behalf of the client and the furor over authenticity and transparency, I came to this conclusion:

    Burger King needs a new agency.

    If you haven’t been following along, here’s the very short summary. CP+B is the agency in question tweeting as the fictional King character for Burger King on Twitter. Some social media folks object to a lack of disclosure by the agency, a lack of authenticity.

    Here’s a different perspective on the issue: ROI. What in the world was CP+B thinking? I’d love to see even a back of the envelope ROI argument for creating a Twitter account for a fictional character to sell sandwiches, which is the whole point of Burger King.

    Forget about transparency, authenticity, and whether or not an agency should tweet as a client. What in the world is the ROI or even apparent value of this initiative?

    Make your social media experiment useful 19Here’s how I would have handled a client’s request to be engaged on Twitter: create a Twitter bot that you can message with your current location. It returns the three nearest Burger Kings so that you can get something to EAT, since the whole point of Burger King is to provide something for me to eat. I’d use it in a heartbeat when I travel. If Burger King and CP+B approached Twitter or social media in general from the perspective of being USEFUL, they’d get more sales and a measurable ROI.

    It’s absolutely true that you can’t get precise ROI on social media. My work for the Student Loan Network means that ROI gets fuzzy, but the business connections, enhanced distribution of things like eBooks, inbound links, and other measurable activities are all improved by Twitter and social media. Can I put an exact dollar amount on it? No. Can I say that Twitter has improved the bottom line? Yes. Have I helped folks on Twitter get financial aid questions answered? Yes.

    Be useful in your social media experiments. Don’t just do something in social media because it’s what the cool kids are doing. Do something that is useful, that serves a need, and your social media experiment will be a success.

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  • Lots of eBooks lately…

    I’ve been writing a lot of eBooks lately, it would seem. For those folks who are just getting to know me, I thought I’d summarize all the writing in one post so you could go and get the eBooks if you like. All of the eBooks are completely free of charge.

    Financial Aid eBooks

    Scholarship Search Secrets, Sixth Edition. This is the book I’m most proud of. It goes over how to use Google and other techniques online to find money for college. Of all the eBooks I’ve done, this one I think has made the most tangible difference in the lives of the people who have read it.

    2009-2010 FAFSA Guide. The FAFSA eBook is for anyone and everyone having to fill out the latest FAFSA, which the government simplified by adding more questions and making existing questions more complex. Good job, Uncle Sam.

    How to Find Cheap College Textbooks. A fun little eBook on various tools and shopping comparisons for the ever-overpriced college textbook.

    How to Write a Killer Cover Letter. Take one part copy writing, one part sales, and one part experience as a recruiter and hiring manager, blend carefully, and you get an eBook about how to write a cover letter that doesn’t hit the circular file immediately.

    Marketing eBooks

    The Twitter Power Guide. Tired of the endless re-runs of “What is Twitter?”, I thought I’d kick it up a notch by creating an eBook of advanced things you can do with Twitter once you’re past the Twitter 101 stage.

    Synchronizing Social Networks. Want to do even more with your social networking experiments? Want to preserve the progress you’ve already made and help keep your social media efforts future-proofed? This is the eBook for you.

    8 Step Podcast Marketing Guide. Want to get your podcast off the ground? Here’s 8 things to think about and consider as you turn on the microphone.

    Social Media Listening in 15 Minutes a Day. A short guide to help you start listening to social media outlets like blogs, podcasts, Twitter, news, and more in an effective, low-risk way. After reading it, you’ll be ready to kick off a social media listening initiative at no cost to you and see what’s important to you and how you market your company’s products or services.

    If you enjoy these eBooks, let me know!

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  • The power of brand in a recession

    Argent Dawn warriorIn a period of growth, your brand is your sword, helping you open up new markets, boldly making an impression on consumers, reinforcing the emotional aftertaste of doing business with you for good or ill. Your brand is what you brandish against competitors, demonstrating with swiftness your strengths and the reasons others should do business with you. Obstacles like barriers to entry are slashed aside as word of mouth of your brand paves the way for progress.

    In a period of recession, your brand is your shield, defending you against the onslaught of market forces. Your brand reminds consumers why they did business with you in the first place, the value of business with you versus a lower priced, potentially lower quality competitor. Your brand as shield provides some cover for you to reposition, to adjust, to realign on new terrain, to bide your time until opportunity becomes apparent and it’s time to wield the sword.

    If you are skilled only with branding as a sword, then the forces of recession will toast you as surely as a dragon’s breath the moment the market turns.

    If you are skilled only with branding as a shield, you’ll be left behind when others charge forward to opportunity and prosperity.

    How do you put this to use?

    Wield your brand as a sword by creating something worth talking about, giving customers experiences that amaze them. Solve their problems. Cut away obstacles to their success. Deliver what you promise plus a little bit more. Serve them in the truest sense of the phrase.

    Wield your brand as a shield by never failing to deliver what you promise, by providing great service as a defensive play, by reminding customers in as many ways as possible why they’ve done business with you and why they should continue to do so. In marketing copy and sales talks, ask customers to recount their experiences to you as a way of self-reinforcing the good. (assuming you delivered on your promises)

    This above all else, though: know when it is time to advance with sword in hand or hold your ground behind your shield.

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  • Social media as an agent of corporate change

    Social media for business is unquestionably a hot topic in the current environment. Lots of folks want to know how it can help their business, make them some money, or reduce costs, and to a degree, social media can do all that. That said, a real stealth play for social media is using its shiny object status to effect change in an organization.

    Consider Fizzcrank Corporation. It’s been doing okay for the past few years with traditional marketing, from brochures to trade shows, but it’s feeling a little stagnant. Products aren’t revving quite as quickly, and buyers aren’t buying Fizzcranks at the same levels they did two years ago. Bob the marketing manager has been wanting to do more field work to see what customers want, but management isn’t willing to step outside its comfort zone. What does Bob do?

    Blogola photosLeverage the power of the shiny object! Bob brings shiny objects like Twitter, Google Reader, and Facebook to the table and says that for no money and just some time and effort, Fizzcrank Corporation can become a leader in the Fizzcrank industry. Management is bedazzled by the shiny objects and says that as long as the no money part is true, Bob can do whatever he wants with social media. The CMO gets all excited and has a press release written (that is ignored) to announce Fizzcrank Corporation’s thought leadership in the Fizzcrank vertical.

    Now the real work begins – Bob sets up his listening post tools, tying Google Reader, Twitter, Facebook, LinkedIn, and a bunch of other networks together. (see my Twitter eBook for more details on how) He sets up monitoring for keywords, starts listening for Fizzcrank in global searches, and before long finds out that customers would really like to be able to use a Overcharged Capacitor with their Fizzcrank. Bob takes the idea back to the engineering gnomes who inform him that matching up an Overcharged Capacitor with a Fizzcrank is not only simple, but a really good idea, and Fizzcrank OC is born.

    Fast forward three months. Fizzcrank Corporation now dominates the Fizzcrank industry with Fizzcrank OC. Products are selling better than ever, and Bob now talks to customers regularly. Management is happy with profits. Bob is happy to be talking to real people instead of writing press releases and billboards. Customers are happy because Fizzcrank is creating products they actually need and want.

    The lesson in this fictional account is that social media can be a way to introduce a cultural change in your company, away from broadcast marketing and toward listening to what your customers are saying. If you work at a company that has not developed a culture of listening, see if you can use social media as a stealth play to begin the practice – after all, your customers likely know better than you do exactly what they want out of your products or services.

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