Search results for: “feed”

  • Is C.C. Chapman a Podcaster?

    Is C.C. Chapman a podcaster? Does he produce podcasts? Recently, I tried out the Songbird browser, which is part iTunes clone, part Firefox. When you browse any web page with MP3 links and/or RSS feeds, Songbird brings up a panel, kind of like iTunes’ mini-store, that lets you listen to the MP3s, download them (or queue them for batch download), and subscribe to the RSS feed. It’s a podcast producer’s dream browser in a way – instant connection for the audience members who want to listen right now, who want to subscribe, or who want to queue up selected shows for later listening. I decided to point it at a couple of web pages – my own, of course, at the Financial Aid Podcast, and I was rewarded with my most recent shows.

    Now, before I continue, I should clarify something. C.C. Chapman is not only a good friend and a brilliant guy, he’s also the Podfather of New England. C.C. started the first podcasting group in the area as podcasting was just getting started, and that became the New England Podcasting network. He’s unquestionably not only a podcaster, but a podcasting pioneer.

    I decided, let’s check out C.C.’s show, Accident Hash. Since I’ve been a little hard on Podshow recently, I figured I’d show off Songbird pointing to C.C.’s page on Podshow PlusAccidentHash.Podshow.com, show a little love. Was I surprised. C.C. is not a podcaster. There’s no MP3s to download, no RSS feed to subscribe to, no way to get the show, his show, right then and there.

    CC Chapman is not a podcaster

    I headed over to AccidentHash.com, and found that on his own site, C.C. is a podcaster. MP3s, RSS, the full deal.

    CC Chapman is a podcaster

    So, in the tradition of trying to help Podshow Suck Less, I offer this suggestion to the development team at Podshow – on Podshow podcasters’ home pages on Podshow Plus, put links to the MP3s and RSS feeds – use the Auto-Discovery links so that browsers like Mozilla Firefox, Songbird, and Google Desktop-enabled browsers can find and subscribe right then and there. It’s a fast, easy way to quickly get new listeners.

    Nothing is more transient than a web site visitor. You’re lucky to get 5 seconds of their attention. If they can’t be rolling with the Podshow podcast they presumably came by to tune into immediately, they’re gone – and that listener may never come back. If you need the syntax for the auto-discovery, use this HTML:

    <link rel= "alternate" type="application/rss+xml" title ="RSS 2.0" href ="https://www.accidenthash.com/feed/" />

    This goes between the <head></head> section of the page and lets any browser find the RSS feed of choice. Please help C.C. Chapman become a podcaster again.

  • US Airways Customer Service Sucks

    This would be funny if it wasn’t me.

    I’d booked Flight 1091 at 6:30 AM out of Boston to Dayton, Ohio for the Stephen K. Hayes Full Moon of May meditation seminar. Everything seemed fine – e-ticket booked, confirmation email received (Travel Confirmation: B4P74G, ticket 03721357878361, passenger name Christopher Penn in case anyone from US Airways eventually reads this), etc. I get to Logan Airport this morning an hour and change before my flight is supposed to depart, great. Get to the self-service counter to check in, and the machine says, “No seats could be found for this reservation number. Please try again.” A couple more tries of this, and the machine finally spits back, “No seats could be found for this reservation number. Please see an agent at the booking counter.”

    Of course, being Memorial Day weekend, the lines were on the long side, so after a 40 minute wait in line (getting really worried because the flight’s leaving SOON), I see an agent who brusquely tells me, “I’m sorry, we have no record of your reservation.”

    [insert profanity here]

    After expressing things internally, I said, “Okay, so there’s no ticket even though I booked one. When’s the next flight to Dayton?”

    “4:30 PM, getting in at 9 PM.”

    Not much good that will do me, since the 2 day seminar begins at 1 PM and concludes the first day at 9 PM. I head home after cancelling a bunch of reservations and calling my teacher to let him know briefly of the foul-up.

    When I got home, my wife urged me to call the airline and get a refund. So I called them up – 480-693-6735. The audio voice response unit kept telling me to submit a refund request online, and then when I queued up to speak to a customer service agent, the helpful prompt said, “Due to unexpectedly high call volume, your estimated wait time is 47 minutes.”

    I bailed out of there, unwilling to wait 3/4 of an hour on the phone, and instead headed online to submit an electronic refund request. Here’s the email response I got:

    Thank you for submitting your refund request via e-mail. We are experiencing an increase in customer e-mail and are working diligently to respond to all inquiries; however it could take between 45 and 60 days to review your request. If this schedule will not provide a timely response, please contact our Refund Department directly at 480-693-6735. When calling, please have your 13-digit ticket number beginning with either 037 or 401 available.

    Your refund request is subject to additional audit and final approval by the US Airways Refund Department. All refunds are credited to the form of payment of the original ticket.

    Thank you for choosing US Airways.

    I’m sorry, 45 to 60 DAYS to review an email? I could send the email by carrier pigeon one word at a time faster than that.

    Needless to say, I’m beyond pissed at US Airways for terminally poor customer service, and on top of that, I don’t anticipate getting a refund without a struggle, which I’m not looking forward to.

    I’m most amused by the closer: Thank you for choosing US Airways. Yeah, that’s a mistake I won’t make again.

    US Airways, and any airline that’s currently worried about staying in business, here’s a tip: if your business is in trouble, improving the quality of your customer service is the only thing that will save you. Take your entire marketing budget – all of it – and dump it all into customer service, because frankly, that’s where you need the most help. Pay your staff to not be surly, or hire people who aren’t surly, figure out a way to communicate with customers that doesn’t involve hold times approaching geological epochs, and make your damn computers work correctly.

    Here’s my last bit of petty revenge. According to the web site, the customer service fax number is 800-892-3447.

    FAX: 800-892-3447

    I hope junk fax spam bots send you Caribbean vacation offers endlessly. May the junk faxes and scams all use US Airways to book their fraudulent, non-existant offers.
    us airways
    usairways
    us air
    usair

    customerservice

    Epilogue: US Airways eventually extended me a credit for the flight… and a $150 fee to use it. #!@# you, US Airways. I’m glad to see this post is #4 when you Google US Airways customer service.

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  • Why MySpace marketing is still relevant

    A lot of folks on the cutting edge have already written off MySpace and headed to different online communities. This is perfectly understandable – MySpace has been plagued with spyware, usability issues, and an image problem that Madison Avenue firms would cringe at. The cutting edge has left, and the hip crowd has left for greener pastures.

    So, who’s left?

    Everyone else. MySpace is over its Dip, if you’re a Seth Godin follower, and is gaining widespread, mainstream adoption. When the cashier at the supermarket, when the 47 year old account, when the woman on the street is talking about MySpace, it’s hit the mainstream, and the reality is that the bulk of your market – unless it’s cutting edge technologists – is in the mainstream.

    Now is the time to refocus your MySpace marketing efforts. The bots and scripts are slowly coming back, the service is more aggressive about spam, and the numbers of mainstream users are swelling every day. As of this morning, approximately 4 profiles were being added PER SECOND.

    Marketing to MySpace members now also needs to take a more mainstream-friendly approach. If you’re a podcaster, telling people to copy your RSS feed’s URL won’t fly with the mainstream crowd. One click is the limit – make it so easy for your new MySpace audience to get to what you have to offer.

    If you follow powerlaw distributions, about 80% of your potential audience is in the mainstream, and they’re just arriving at the party now. Late to the party, perhaps, but they’re bringing spending money, and at the end of the day, that’s what counts most.

  • Fuel for the engine

    In talking with a friend tonight, I posed the question:

    “What do you feed your brain with?”

    Power comes from within you. True, there’s a lot to be said for things like money and Rolodexes, power lunches, etc. but these are outward symbols of what’s going on inside your mind. The conversation got me to thinking about some of the things I fuel my brain with, and that in turn got me thinking about publishing a list of some of my favorite pieces of brain food. All of the food below is free to access!

    1. Mitch Joel at PodCamp Toronto – Building your personal brand. This is a 45 minute video that is worth paying for, but amazingly is free. If you finish watching this and your personal sense of identity is not refined, you need to watch it again.

    2. Malcolm Gladwell on Spaghetti Sauce – TED conference. A great session that gets you thinking about choice and happiness.

    3. Julien Smith discusses SEO – a great primer and refresher on the basics of search optimization. If you have any desire to understand the real power behind monetization and podcasting, then you need to listen to this episode of Canadian Podcast Buffet.

    4. Managing the Gray with C.C. Chapman – a great marketing podcast that will get you thinking about new media.

    5. New Comm Road with Bryan Person – a far more tactical perspective of the tools of new media, with techniques and specifics for implementation.

    6. Tony Robbins at TED – another great video on what makes human beings tick. Tony’s legendary in the human performance community and his stuff is ALWAYS worth watching.

    7. Stephen K. Hayes. Master instructor, master practitioner of ninjutsu, just about everything he does and creates is instantly usable and worthwhile. Some stuff will take a decade or so to marinate. His speech, Faces in the Mandala, is a must-read.

    My good friend Chel also reminds us that there’s great music to be had all over the place that is a profound source of inspiration as well. That is an entirely different blog post.

  • New Media Realty

    Two sets of people are selling their houses right now – my parents, and C.C. Chapman‘s family. Being the new media nerd I am, it got me thinking – how would we apply the tools of new media to real estate? I was going for a walk tonight with my wife, and we walked by a house that was for sale, as so many are these days. One thing that caught my eye was that instead of the traditional placard where a realtor’s name was, there was instead a domain name, which I thought was pretty clever.

    Of course, one look at the web site and it looks like Flickr had an accident on the way to the toilet, but the branding of the property as the domain name was a good idea.

    What tools do we have at our disposal for helping to sell a house when we really want to? Your average realtor, no slight on the profession, doesn’t have the time or history to be able to explore and understand a property beyond its most superficial characteristics, which is why the descriptions of real estate listings are repetitively bland and uninspiring.

    So let’s play a bit with some new media tools and a house listing. Since I don’t know if C.C.’s house is listed, nor do I have his permission to reveal where he lives, we’ll work with my parents’ house. I went out to GoDaddy and bought 15CambridgeDrive.com (use code HASH3 for $2 off) and will repoint it to this blog post tomorrow when DNS finishes updating.

    Suppose you want to know more about 15 Cambridge Drive, Annandale, NJ. A Google Map to get there might be nice. If you’re a Google Earth user, I might include a Google Earth KML bookmark.

    Without an appointment, obviously you’re constrained to just drive by, but you can schedule an appointment with realtor Beverly Attinson.

    Office: (908) 735-8140
    Fax: (908) 735-8372
    Mobile: (908) 578-3902
    Email: Link here

    To see the MLS listing, visit MLS Listing ID 2397426 in New Jersey.

    The house is for sale at $619,900. A quick check on Zillow shows not enough data beyond a tax assessor’s estimate, but that price is definitely in the ballpark for the area.

    Now, let’s get into some actual media. If I were still living there, I’d obviously go shoot some video, but we have to make do with the photos on the realtor web site. Where new media can shine is to tell the story behind the story. I’d probably create an MP3 that prospective buyers could listen to on an iPod as they walked through the house, but text will do for now. I’d also have key selections of podsafe music loaded up as interludes for people to listen to as well – probably a hefty dose of Rob Costlow, since it’s that kind of house.

    New Media Realty 4

    The front of the property is a nice, well manicured lawn. Realtors will call it well cared for, and I will call it 45 minutes to an hour to mow with a push mower. The front lawn is fun to play on, and the street, Cambridge Drive, is really quiet, quiet enough that it’d be mostly safe for your kids to play on the lawn safely except maybe during rush hour. The house is located in suburbia, so most everyone commutes to other parts of New Jersey or New York City.

    New Media Realty 5

    The living room. My parents have always kept this room as a more formal sitting room – there’s an equally large family room on the other side of the wall, just past the stairs, where we’ve always had the TV and sofa set that us kids were allowed to sit on. The living room is BRIGHT in the mornings – full southern sun, so if you want a warm place to sit and read, this is the place.

    New Media Realty 6

    This picture of the kitchen kind of sucks. It shows the eat in kitchen, but it doesn’t show the tremendous amount of cabinet and countertop space. Growing up, we’d always sit on the counters and get yelled at for the same, but the kitchen food prep area itself is really fantastic. The table in the background there is where we had dinner every night without fail, for as long as I can remember living in the house until I left home for good. It was and still is the hub of the house, as it’s centrally located on the first floor and almost every room opens into the kitchen area. I truly believe that one of the reasons we had such a social family growing up was the fact that the kitchen made it easy for us to always run into each other, sometimes literally. (of course, when you were a teenager who was in trouble, trying to avoid your parents, it’s not so optimal…)

    New Media Realty 7

    This is the sun porch, probably the crown jewel of the downstairs. This is a three season porch that is fully glassed in – if you wanted to make it four season, you could by opening the kitchen ducts to it, but we never saw the need to do that. The sun porch, which we always called the deck, looks out on the heavily wooded backyard, where we have several birdfeeders hanging from trees. My brother and I would have legos and Construx scattered across the floor from as soon as it was warm enough to open the room for good (usually April) until it got really cold (right after Halloween), and we’d play in there all the time. The deck is right off the kitchen, which also made it easy for my mom to keep tabs on us and make sure we weren’t getting into too much trouble. There’s a sliding glass door behind the camera’s point of view that opens to the rear of the house, so we could run outside if we wanted to.

    New Media Realty 8

    Another less than perfect realtor picture of the master bedroom. I rarely spent time in there, since it was mom and dad’s bedroom, but it’s big. Really, really big. Cathedral ceilings with exposed beams, and room for just about anything. There’s also a walk in closet and full bath you can’t see behind the camera. When we got older, we always took showers in the bathroom in the master bedroom, because it was the nicest shower – glass with the massage showerhead and all that.

    New Media Realty 9

    Another weird picture. This is above the garage. Used to be a walk in attic until I was… I think maybe 10 years old. I can’t remember. My parents had the walk in attic converted to a sort of home office, but this room was more than that. Two skylights and those oversize, overstuffed recliners meant the perfect place in the house to read, relax, and more often than not, fall asleep in the middle of the afternoon. The best time, actually, was when it was raining – the sound of rain on the glass skylights inevitably meant nap time. Even when I was home from college, visiting, I’d fall asleep in the attic room.

    Where realty often falls short is that it doesn’t tell the story behind the house. Realtors try to make a house as generic as possible, to create as much broad appeal as possible, but when you think about it, that also makes it difficult to emotionally connect to it. As Ze Frank says, which has stronger appeal – Grandma’s cookies, or old people’s cookies?

    I honestly look forward to seeing what C.C. Chapman does to sell his house, as he has so many new media tools at his disposal. This blog post is really a pale imitation of what you can do with new media, as it’s just words and static photos. Ultimately, I think new media has the potential to transform realty from just a mere transaction to an emotional experience, and that may help to sell houses in a tough market.

    C.C., what do you think?

  • Action is all that matters

    Action is all that matters.

    The podcasting world has been obsessing about metrics lately, and I thought I’d pitch my two cents in as a podcaster whose show makes a fair bit of coin in the world of student loans. Here’s the rub:

    Action is all that matters.

    Forget audience size. Forget CPM, PPC, Adsense, and all of the monetization strategies that are being bantered around, because unless you’re already a highly successful web entrepreneur with a large web-based audience, these strategies will largely waste your time.

    Why? Most advertising models are based on mass media. They’re holdovers from the radio and televison broadcast days, when there was no clickstream, no digital tracking. You slapped up a billboard in Times Square or ran an ad in the Washington Post, and they told you how many people roughly might see it, and charge you a rate based on those numnbers.

    Those numbers are largely unhelpful. Why? Because podcasting is a high engagement, narrow band communications mechanism. If you want mass media audience sizes, then go work for the mass media and use the existing, established tools that work in mass media systems. Podcasting is not mass media – it’s niche media.

    Here’s a question: if you sell Gulfstream airplanes and you want to reach your goal of selling one every two years (which will feed a family of four and house them VERY nicely), how many audience members in your podcast do you need? The answer is: one that buys a plane from you every two years. If you have 100,000 listeners or viewers and none of them buy a plane, you effectively have no audience for monetization purposes. If you have 5 listeners and one buys a plane from you every six months, you have all the audience you’ll ever need and then some.

    Action is all that matters.

    I sell the services of the Student Loan Network. That means that my audience listeners need to get connected with our services. If I have 100 listeners and 99 are customers, my podcast is a success. If I have 1,000,000 listeners and none are customers, my podcast is a failure.

    What if you don’t sell airplanes or loans? Find something that fits your audience well and pays decently, and if you can’t find anything, either start a podcast in one of the industries that pays well, or find a different model to pay the bills and put food on the table. At PodCamp NYC, I mentioned during the marketing session that you already have over 10,000 advertisers at your disposal through affiliate programs, or pay-per-action. Instead of trying to sell artificial sweetener on a technology show, sell technology on a technology. It will better suit the needs of your audience, and will likely put more food on your table.

    Why don’t content producers like the affiliate program model? Simple – it pushes the responsibility for sales to the content producer. If your program sucks, but you’re getting paid on impressions (CPM), then you will still possibly earn a few bucks. However, if you work in the affiliate model, your audience will likely never buy a product from you and you won’t make any money at all. That’s why advertisers are willing to pay more for affiliate programs versus other forms of advertising – the risk has been offloaded to the content producer.

    Make a podcast that rocks the house. Make a podcast that inspires your audience to become a real community, to lend you their trust and appreciation, and then judiciously connect your community to products and services that are a great fit, and you will make frighteningly good money.

    Action is all that matters.

  • Twitter Updates for 2007-03-29

    • Doing a little stumping on LinkedIn for PodCamp NYC. They’re still short about $5K despite massive campaigning. #
    • Going to go hunting for venues for JobCamp now. #
    • Planning out tomorrow’s episode. It’s Financial Aid Podcast #500. Got something to say? 206-350-1208 #
    • In Second Life at Matthew Ebel concert. https://www.MatthewEbel.com/treehouse/ #
    • Matthew Ebel concert MOVED: https://www.matthewebel.com/treehouse #
    • @DrewOlanoff: urltea.com #
    • @JaffeJuice: ask Chris Brogan to do his BarCamp Boston presentation on social networking in the 1700s. It’s phenomenal. #
    • asleep #
    • Off to work. Got new Matthew Ebel bootlegs loaded on the iPod. #
    • Final call for comments for Financial Aid Podcast 500: call 206-350-1208, leave a message! #
    • @Bryper: heck no. The community’s been so generous with feedback, there’s not much show left for me to do 🙂 You all rock! #
    • Pitching in as I can to help PodCamp NYC. Budget shortfall ~ $5K due to venue change. Sponsors needed, financialaidpodcast at gmail.com #
    • PodcastingTricks.com says avoid Google Pay Per Action. I think Scott’s conclusions are wrong. https://www.christopherspenn.com/youve-discovered-the-missing-link/ What do you think? #
    • @jmoonah: Don’t discount Soundtrack Pro. For intense audio editing, it whips the pants off of Audition. For super fast video prod – iMovie #
  • Back from First PulverCamp/TwitterCamp SL Conference

    An Evening in Second Life

    I just got back from the first PulverCamp/TwitterCamp SL Conference in Pulveria, Jeff Pulver‘s island in Second Life. Interesting, great discussions with Britney Mason, Justine Ezarik, Chris Pirillo, and Chris Brogan. Talk about Playstation, virtual worlds, brand decentralization, Feedburner, and more. Some new ideas to consider going forward. Without Twitter, this event might not have happened, but with Twitter, an instant flash mob appeared and had a conference. We even tried to get the microphone to work.

    Now, you might be saying, hey, I didn’t get an invite or hear about this conference! (particularly if your name is Jeff Pulver and it was held on your island) It’s the truest UnConference there ever was – a few Twitter posts, and instantly four dozen people showed up to have a conversation. Everyone participated, everyone shared something, and we all left having gotten something out of it – amusement, amazement, knowledge, you name it.

    To find out about the next one… well, go participate on Twitter! And stay up late on a Saturday night just hanging out in all the virtual worlds and digital channels we all have access to. That’s the part that I think is the most interesting of this whole experience. In the analog world, people pay money to sit in plastic chairs at conferences to hear people speak, like the ones who were in Pulveria tonight. Virtual words and digital outreach let you blow past all the barriers to entry set up in real life and interact with folks directly, benefitting from what everyone has to share.

    In other words, a community.

    See you at the next flash conference, wherever it may be.

  • Bum Rush the Charts Thoughts

    John Wall and I did the second beta test episode of Marketing Over Coffee this morning at a Dunkin’ Donuts in Natick. Today’s topic was Bum Rush the Charts, and I thought I’d blog a little about the marketing efforts going on behind the scenes, plus some thoughts so far.

    First, a huge thank you to everyone who’s participating. That’s awesome. That said, I’ve found so far that audio promos in podcasts are great for building awareness, but you need at least a month’s time ahead of a word of mouth campaign, because podcasting by nature is time-shifted. It’s a lousy medium for getting a message out in force in a small window of time.

    Behind the scenes, Bum Rush the Charts has had the help of a bunch of different tools. We’ve issued two press releases, one through Black Lab and one through the Student Loan Network. We’ve also been using several distribution email lists. Despite the fact that email is pre Web-1.0, it’s still a major player, at least for this campaign; the bulletins we’ve published via email to folks have had very good open rates.

    We’ve leveraged Feedburner not only for feed management, but also for site statistics. As we’ve seen in the past, Digg and Reddit bring in a lot of traffic, but the quality of traffic is relatively low – few people sign up for the email notices or subscribe to the RSS feed out of the thousands who stop by.

    MySpace has been a major player in the campaign, at least for touching base with bloggers and podcasters. Every time I log into the BRTC profile, there’s betweeen 20 and 50 people requesting friendship, leaving comments, etc.

    Most importantly, we’ve gotten a LOT of buy-in from fellow new media professionals, and even buy-in from more traditional media outlets, which is pretty incredible. The CBC, BBC, San Jose Mercury News, and even Billboard Magazine have picked up BRTC from various sources and leads, and have been promoting it as well. The real power of this campaign is that it’s brought together people from all the different groups in podcasting and new media.

    Time will tell whether we can convert buzz into buy, conversation into conversion. I sincerely hope we can. Hopefully this time next week I’ll be writing more about how Bum Rush the Charts was a successful campaign and that we’re sending a bunch of kids to college for free.

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