Tag: Marketing

  • The Ever Watchful Eye of Google

    I cannot emphasize strongly enough how important it is to be mindful of Google’s watchful eye online. It is literally everywhere, and it does not forget. Everything you do under Google’s watchful eye impacts your personal brand and reputation. That drunken Twitter late at night? Google remembers. That blog rant composed at a conference? Google stores it forever. Here are just a few of the ways Google is watching you.

    • Google searches, indexes, and stores copies of every public web page, public forum, public discussion board, public email list it can find.
    • Google Orion monitors not just what you search for, but how you behave when you search, how long it takes you to locate things, and what you do when you find something.
    • Google News stores all of the news it can find in newspapers, radio, and television.
    • Google Alerts constantly scans news, blogs, and other items for selected key words that you, your friends, and your enemies deem important.
    • Google Feedburner stores all of the RSS feeds and other news feeds it can find – and who subscribes to them.
    • Google Reader tracks and stores all of the blogs you subscribe to and what items you deem important enough to share.
    • Google Maps provides geographic data and in return tracks exactly what you’re looking for and where on the earth it is.
    • Google Blog Search stores and remembers what you blog about on your personal blog.
    • Google AdWords watches what ads it shows and what ads you click on, how often, and when.
    • Google 411 stores how you pronounce words and uses its speech recognition to analyze non-text data.
    • Google YouTube tracks what videos you watch, share, promote, and enjoy.
    • Google Talk stores and searches what you discuss in instant messaging.
    • Google Desktop indexes and stores information about everything on your computer.
    • Google Transit watches where you go and how you get there.
    • Google Trends displays how information is monitored by end users over time.
    • Google Docs takes your office documents and indexes them and their contents.
    • Google personalized search stores every single question you ask Google, what answers you found important, and trends in your inquiries.
    • Google Pagerank algorithm tracks who links to web pages of yours and who you link to, diagramming out important nodes.
    • Google Android will bring these capabilities and monitoring powers to your phone.
    • Google OpenSocial will bring these capabilities to social networks like MySpace and Facebook.

    Mindfulness is absolutely imperative in the age of Google. Write, discuss, and share like the person you want to become, even if you aren’t that person today, because Google will remember you based on what you publicly create online. For forum moderators, mailing list managers, and community developers like myself, it is our obligation to create, manage, and moderate forums to be perceived by the general public in alignment with who we want to be, even if we as a community aren’t there just yet.

    Remember this quote from Mitch Joel: Your personal brand isn’t what you say it is. Your personal brand is what Google says it is.

    One good blog post lifts the entire community up in reputation, if only a little in Google’s massive knowledgebase. One bad post drags us all down. Everything matters – big or small.

    We are now, more than ever, interdependent on each other.

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  • Marketing Over Coffee is Oven Toasted Goodness

    This week’s Marketing Over Coffee (the best marketing podcast ever recorded in an oven toasted goods shop with co-host John Wall) features discussions of free, messaging failures, and other great fun. If you haven’t tuned in, head on over and get your cup of marketing.

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  • Optimize your LinkedIn Profile for SEO

    LinkedIn. Love it or hate it, it’s prominent, it’s a social network, and it lets you post URLs to your profile… except that they’re naked URLs, with no link text to help you in your search efforts, right?

    Nope.

    Now you can. Go to LinkedIn, make sure you have a public profile set up with a good URL, and then instead of choosing My Blog or My Company, choose Other.

    LinkedIn SEO

    Cha-ching! Link text in your profile from a prominent, trusted domain.

    Speaking of which, are we connected on LinkedIn? If not, connect here:

    View Christopher Penn 's profile on LinkedIn

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  • Dan Kennedy on Audio

    For those thinking about audio podcasting as an effective sales mechanism, master sales trainer Dan Kennedy has an interesting perspective on audio as a marketing tool. Granted, in his blog post, he’s talking about CDs and not digital delivery, but the points about why sales folks should be delivering audio as a sales mechanism are just as applicable.

    Read Dan Kennedy’s list here.

    If you’re looking for a sales podcast, check out the Sales Roundup Podcast, another one of our fellow New England Podcasters.

    I’ve been following a lot of Dan Kennedy’s stuff since I was introduced to it by one of my teachers, Dennis Mahoney. Dan costs a LOT for any kind of materials, but he delivers a lot of useful, out-of-the-box templates that work incredibly well. I use his sales letter template an awful lot when I send out promotional emails for the Financial Aid Podcast or Matthew Ebel.

    Combine it with systems like neurolinguistic programming and new media, and you’ve got a terrific combination.

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  • Don't be that guy… or gal… doing blogger outreach.

    I got a promotional email from Big Machine Media today cc’ed to a list of 340 podcasters and bloggers, promoting their musicians.

    Good try, gang.

    Look, a lot has already been said about blogger outreach by better minds than mine.

    Here’s where this campaign really fell flat.

    First, please, please, please if you’re going to do outreach, at least BCC your list. I’d actually prefer that you “go pro” and use a mailing list service like Blue Sky Factory to manage your mailings, so that you have comprehensive blacklist and other filtering at your fingertips. On those occasions when I need to do outreach, I set up a segmentation that says, “Never, ever send this email to the same address twice”.

    Second, put an obvious, functional opt-out in the email.

    Third, if you’re going to pitch me, PITCH me. Show me why you deserve an ounce of my time or attention. The email I got had a relatively decent subject line, but a really poor payload. This company wants to promote their musicians to me. Fine and good, I love promoting musicians (like Rich Palmer, Matthew Ebel, Anji Bee, Rebecca Loebe, Black Lab, Natalie Gelman, Rayko KRB, and countless others) and I love hearing new, independent music, but the pitch in this message was about as exciting as getting my grocery bill via email, which is to say not at all. (perhaps you have exciting groceries? I do not)

    What would make an effective pitch to me? Well, you could send me a link to an MP3 ( <= free MP3! ) so that I could hear what you have to offer – that’d be a start. Tell me WHY your musicians are so good, and whether or not musicians like to be compared to others, tell me at least who they kind of sound like – for example, Matthew Ebel sounds like the love child of Billy Joel and Ben Folds with a dash of William Shatner from time to time, and an ounce or two of John Mayer.

    Marketing music is difficult under the best circumstances, and lord knows I’ve made more than my share of missteps. At least maybe this list of basics will help music marketers who WANT to do outreach be a little more effective.

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  • What metrics matter to podcasters?

    A recent question sent into Marketing Over Coffee – what metrics matter for podcasters to measure their success, a la the ADM?

    Ultimately, traffic metrics are only the top of the funnel – they’re the raw number of eyeballs in, and that in itself isn’t worth much except for general trends.

    No matter what statistic you use – file downloads, Feedburner numbers, etc. the main value of basic traffic statistics is trend growth – does your show have more audience this month than last month? Does your show have more audience this year than last year, and what kind of growth are you looking at – 1%? 5%? 50%?

    It’s more important to use a consistent growth metric than a standardized one – if you consistently measure on Feedburner numbers, then you have a baseline to measure growth. If you consistently use files downloaded with status code 200 from Apache, you can measure based on that.

    Having two statistics – Feedburner + Apache – is good for ensuring that trends are consistent. If Apache completed downloads are radically different than Feedburner numbers, you need to investigate why. Is it a spambot scraping your content? Is it people listening straight off the web site without a download? If metrics matter, your chosen benchmarks should move in tandem – 10% growth in Apache is 10% growth in Feedburner.

    I think it’s vitally important for podcasters to also chart out their funnels, even for shows with nothing to sell. For example, Marketing Over Coffee right now doesn’t have a revenue model per se, at least in the sense of a widget for sale. But we do have conversion metrics we want to examine – blog comments, subscribers to the feed, etc. and rolling forward, we’re almost certainly going to put out a newsletter. We may even be able to measure our success by speaking gigs, etc., but unless you’re living in a CPM advertising world, eyeballs and ears don’t count for much.

    The Student Loan Network measures the Financial Aid Podcast by both growth of the house list and loan volume – two very clear, revenue-generating sales metrics. Those count for a lot more than eyeballs and ears.

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